Crossing the Mountain to Establish a BICC Presented by: Sharon Bainbridge 22 August 2013
Business Intelligence Competency Centre 1. Setting the Scene 2. What is a BICC? 3. Why do I need a BICC? 4. When should I start to form a BICC? 5. How do I start a BICC? 6. Who is involved in a BICC? 7.Where does a BICC belong? 8. Challenges?
Ponder Points What is a BICC? Is your organisation ready to embark on the BICC journey? Could your organisation use one WHY? Where would the BICC be located in your organisation? Who would be in your BICC? Are you already close to having a BICC?
ANU The primary campus is located at Acton(ACT) with other smaller specialised campuses at Mt Stromlo Observatory, ACT Siding Spring Observatory, NSW North Australia Research Unit, Northern Territory Kioloa Coastal Campus, NSW
ANU Colleges Acton Campus has 7 Academic Colleges: College of Arts and Social Sciences College of Asia and the Pacific College of Law College of Business and Economics College of Engineering and Computer Science College of Physical and Mathematical Sciences College of Medicine, Biology and Environment
ANU - At A Glance Students Total: 18,737 Undergraduate: 60% Graduate: 40% Domestic: 75% International: 25% Male: 9,145 Female: 9,592 Staff Total: 3,819 Academic: 40% Professional: 60%.
BICC Definitions A BICC is a cross-functional team with a permanent, formal organisation structure. It has defined task, roles, responsibilities and processes for supporting and promoting effective use of BI across an organisation. The BICC is tasked with driving the use of BI throughout an organisation. Gloria Miller, Dagmar Brautigan, Stefanie Gerlach A business intelligence competency centre(bicc) is a team of people that, is responsible for managing all aspects of an organisation s BI strategy, projects and systems. This includes developing a BI strategy, implementing BI tools and applications and then training and supporting the business users who rely on them. It is the BICC s responsibility to oversee back-end data management tasks such as data integration, data governance, data quality and metadata management. Search Business Analytics Working teams of IT and BI users that help promote BI expertise across an organisation a BICC helps establish best practices for BI integration by bringing together people across an organisation with various backgrounds and areas of expertise Leah McMillan
What is a BICC? Central Team Best Practice Standards Business
BICC - Business Focus Gartner: The BICC should be the center of gravitation, where different skills are combined for one common goal: To better understand the business and interpret current business results and to more accurately predict the future.
BICC Team Oriented A team with defined responsibilities A team That guides promotes BI expertise That advises - establishes best practice That facilitates brings people together
ANU Journey to a BICC Initial BI/DW initiative with Data Manager and Cognos BI Continue building data warehouse Increase Cognos BI licensing from executive to enterprise reporting Develop Program Charter 2008 2009 2010 ANU 2011 2012 2013 Strategic Plan Continue building data warehouse BI Strategy and Roadmap Engage Executive sponsorship Identify BICC framework and processes to support delivery.
Why a BICC? Provides better alignment and collaboration between business units Reduced time to decision Standardized data and tools Reduced time to solution Consistent definitions, processes and methodologies
Why a BICC for ANU Cognos user licenses increased from 50 to 1000 users provides a foundation for reporting Lack of standardization of definitions and business rules causes inconsistent reporting Implementation of enterprise data warehouse not fully utilised Inability to compare common reports delivered from different areas of the University
Why - ANU Drivers for Change ANU by 2020 Strategic Plan ANU Management Information Strategy and Roadmap Business Intelligence Services Program Charter
When the organisation has: A BI Executive Champion An appetite for standardised management information Accountability for strategic goals
How ANU Business Intelligence Competency Centre Framework
How BICC Functional areas Data Acquisition BI Programs Information Delivery Vendor Management Business Intelligence Services (BICC) Data Stewardship Support Training
BI Programs Develop BI Strategy keep aligned with ANU s strategic and operational goals Provide advice to users on best use of tools and interpreting the data (In association with SME s) Keep abreast of new technologies and techniques Define access to BI Delivery V B S D B T I D Define best-practice infrastructures, methodologies and standards Establish and maintain corporate knowledgebase Promote the BICC and it s services at ANU
D B I Data Acquisition V B D Provide the interface to the source systems Develop data integration processes S T Establish common data definitions across ANU Promote the definition and use of metadata
D Information Delivery V B B I D Determine Presentation Layer Gather user requirements S T Establish development, testing and promotion processes Collaborate with IT Services Publish documentation and usage guidelines Monitor access to reports Develop and implement organisational reporting standards
D Data Stewardship V B B I D S T Provide accurate, consolidated information which can be trusted Facilitate agreement on data definitions and standards Establish definition verification process Define metadata and business rules Facilitate data quality improvement processes
D Training V B B I D Core Team training need to ensure keep up with latest technology to provide best advice to deployment Develop and manage Report Author training and user group Develop and maintain Consumer training and community of practice Determine the best mix of training approaches S T Liaise with IBM Education to ensure access to appropriate tool training
D B I Support V B D Provide support framework for report authors Establish support mechanism for consumers Provide support for data warehouse refresh and issues Establish interfaces with IT services and vendors S T
D Vendor Management V B B I D Collaborate with strategic vendors S T Monitor adherence to license regulations Review and optimize license usage Renegotiate contracts Review and provide input to proposals and contracts Conduct vendor evaluations and approval
Who - Roles in the BICC Model Stakeholders Data Stewards Executive Sponsors IT Support Project Manager Program Manager Business Analysts ETL Developers Data Modelers BI Developers Training and Communications Organisational Support Reporting Community Report Authors Subject Matter experts Stakeholders Report Consumers
Our BICC Team Data Acquisition Architect Data Delivery Architect BICC Manager BI Analyst BI Developer
ANU Governance Structure
Where does a BICC belong? IT Finance Planning Business area
Challenges Who does the BICC report to? Where does it belong in the organisation? What value will it bring to the organisation? Data Quality Identifying Data Stewards Business Rules who defines these
Challenges continued Ensuring that reports are not duplicated across Colleges(departments) Ensuring that you are endorsed at an executive level to provide the standards Ensuring that the report consumer feel empowered and have access to appropriate data and tools for their role whilst still maintaining the trust of the data owners that their data has been secured and used according to the security policy governing the data
In Summary A BICC can be a powerful option in leveraging the best value from your BI initiative. Need to consider the BI cultural maturity of your institution Appropriate resourcing/funding availability Executive sponsorship
Further Reading and References TDWI BI Program Management: A Competency Center Approach to BI Excellence Business Intelligence Strategy: A Practical Guide for Achieving BI Excellence IBM Solution Brief: Standardization and the value of the BI Competency Centre IBM Presentation: Driving BI Across the Enterprise (Oct 2007) IBM White Paper: Building a Business Intelligence Competency Center: Establishing a culture of best practice Strategic Intelligence with BI Competency Center: Rodica Maria Bogza, The Bucharest Academy of Economic Studies BICC Business Intelligence Competency Centre: Hanne Breddam & Susan Day, Business Minds http://download.101com.com/tdwi/webinar/business-intelligence-competency-center-best-practices-to-deliver-real- Business-Value.wmv http://fr.slideshare.net/timoelliott/tdwi-business-objects-webinar-maturity-modelgulf http://www.slideshare.net/timoelliott/business-intelligence-competency-centers-australia
sharon.bainbridge@anu.edu.au Intelligence without ambition is a bird without wings. Salvador Dali