Role Description Head of Information & Digital Technology Cluster Agency Division/Branch/Unit Location Department of Planning & Environment Office of Environment and Heritage Taronga Conservation Society Australia Taronga Zoo Classification/Grade/Band Senior Executive Band 1 Senior Executive Work Level Standards: Work Contribution Stream: Professional/Technical www.psc.nsw.gov.au/wls Kind of Employment Ongoing ANZSCO Code 135199 PCAT Code TBC Date of Approval February 2015 Agency Website Agency overview www.taronga.org.au The Office of Environment and Heritage (OEH) cares for and protects NSW s environment and heritage, which includes the natural environment, Aboriginal country, culture and heritage, and built heritage. Taronga Conservation Society Australia (Taronga) forms part of the Office of Environment and Heritage. Taronga s vision is to create a shared future for wildlife and people. Through our efforts we protect endangered species, increase understanding of wildlife and inspire community action. Primary purpose of the role To develop Taronga s ICT and Digital strategy and manage and deliver ICT services and programs that reflect contemporary best practice and support the objectives of Taronga s Strategic Plan, ensuring optimal outcomes for operational and business requirements. Key accountabilities Develop and execute Taronga s ICT and Digital strategy, preparing a comprehensive business case for ICT renewal that aligns with and supports Taronga s Strategic Plan. Lead the delivery of high quality ICT services across the organisation to provide optimal levels of support for key operational requirements. Drive the implementation and delivery of new systems, technologies and services to deliver innovative and flexible ICT solutions that meet Taronga s evolving business requirements across both Taronga Zoo and Taronga Western Plains Zoo. Identify opportunities to improve and enhance services for the organisation through ongoing analysis and review of ICT service delivery. Maintain and grow industry knowledge and networks and provide the Executive Team with expert advice and recommendations on sector developments and trends. Provide effective leadership and management of staff ensuring appropriate systems, policies, procedures, resourcing, performance management, budget management, and continuous improvement in a high-performance, values driven culture. 1
Key challenges Developing innovative, reliable and cost effective ICT solutions and addressing complex ICT service delivery issues that meet Taronga s evolving business needs and technology demands. Delivering ICT projects and outcomes within budget, agreed timeframes and client expectations with finite resources and facilities. Managing a variety of ICT systems across both TZ and TWPZ and improving interconnectivity, reliability and user satisfaction levels whilst responding to the impact of changes in the operating environment ensuring integration with Taronga s strategic direction. It is important to note that many system are in need of review and upgrade. Key relationships Who Internal Director Corporate Services and Governance Executive Team Taronga Conservation Society Australia Board Taronga managers, supervisors and workers Direct Reports and Teams External Why To provide information and discuss objectives, operations and performance. To provide information, recommendations and advice. To provide information/presentations as required. To provide information, consult and work collaboratively. To provide leadership, management and information External stakeholders including To represent Taronga, and consult/engage with relevant stakeholders government agencies, regulatory on strategic and operational matters to achieve Taronga s Information bodies, strategic partners, suppliers, Technology objectives. service providers and industry associates etc Role dimensions Decision making The position is fully accountable for delivering all aspects of ICT business plans and objectives, as approved by the Executive Team. In developing the plans, the position consults with the Executive Team and other stakeholders to ensure the plans take into account the needs of all divisions and Taronga operations. The position provides advice and strategy recommendations that have a significant impact on the operations of other divisions. The position works with Directors and line managers to implement agreed strategies to deliver quality programs and effective operations. The position is accountable for the development and implementation of Information Technology programs, projects, policies, procedures and work practices. The position manages numerous ICT projects and services develops proposals for new projects, and recommends ICT project plans, upgrades, programs, infrastructure and resources. Sensitive matters, or those with Taronga-wide implications, or a conflict of interest are discussed with the Director Corporate Services and Governance. Role Description Head of Information & Digital Technology 2
Within the framework of Taronga s Strategic Plan, Policies and Procedures, the position is largely selfdirected, however the position is required to work collaboratively and in consultation with directors, managers and supervisors across Taronga. Reporting line The position reports to Taronga s Director Corporate Services and Governance. Direct reports The following line managers and functions report directly to the position: ICT Technical Support ICT Projects Systems PCI Complaince Budget/Expenditure The position is accountable for the Information and Communications Technology Branch budget and expenditure, and must operate within the position s financial delegation and in accordance with Taronga and NSW government finance policies and procedures. Essential requirements Management experience and achievement in Information and Communications Technology Qualifications/Licences A tertiary qualification in Information and Communications Technology or other relevant discipline. Capabilities for the role The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at www.psc.nsw.gov.au/capabilityframework Capability summary Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities. NSW Public Sector Capability Framework Capability Group Capability Name Level Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Role Description Head of Information & Digital Technology 3
NSW Public Sector Capability Framework Capability Group Capability Name Level Deliver Results Plan and Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contract Management Project Management Manage and Develop People Inspire Direction and Purpose Optimise Business Outcomes Manage Reform and Change Occupation / profession specific capabilities Capability Set Category, Sub-category and Skill Level and Code Business Change, Relationship Management, Stakeholder Level 6 - RLMT Relationship Management Strategy and Architecture, Business Strategy and Planning, Level 5 - STPL Enterprise and Business Architecture Development Service Management Service Strategy Level 6 ITMG IT Management Strategy and Architecture Information Strategy Information Systems Coordination Level 6 ISCO Focus capabilities The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role s key accountabilities. Group and Capability Level Behavioural Indicators Personal Attributes Display Resilience and Courage Stay calm and act constructively in highly pressured and unpredictable environments Give frank, honest advice in the face of strong, contrary views Accept criticism of own ideas and respond in a thoughtful and considered way Welcome new challenges and persist in raising and working through novel and difficult issues Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues Personal Attributes Represent the organisation in an honest, ethical and professional Role Description Head of Information & Digital Technology 4
Group and Capability Level Behavioural Indicators Act with Integrity Relationships Work Collaboratively Relationships Influence and Negotiate Results Think and Solve Problems Results Demonstrate Accountability way and encourage others to do so Demonstrate professionalism to support a culture of integrity within the team/unit Set an example for others to follow and identify and explain ethical issues Ensure that others understand the legislation and policy framework within which they operate Act to prevent and report misconduct, illegal and inappropriate behaviour Build a culture of respect and understanding across the organisation Recognise outcomes which resulted from effective collaboration between teams Build co-operation and overcome barriers to information sharing and communication and collaboration across the organisation and cross government Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions Influence others with a fair and considered approach and present persuasive counter-arguments Work towards mutually beneficial win/win outcomes Show sensitivity and understanding in resolving acute and complex conflicts Identify key stakeholders and gain their support in advance Establish a clear negotiation position based on research, a firm grasp of key issues, likely arguments, points of difference and areas for compromise Pre-empt and minimise conflict within the organisation and with external stakeholders Undertake objective, critical analysis to draw accurate conclusions that recognise and manage contextual issues Work through issues, weigh up alternatives and identify the most effective solutions Take account of the wider business context when considering options to resolve issues Explore a range of possibilities and creative alternatives to contribute to systems, process and business improvements Implement systems and processes that underpin high quality research and analysis Assess work outcomes and identify and share learnings to inform future actions Ensure that actions of self and others are focused on achieving organisational outcomes Exercise delegations responsibly Understand and apply high standards of financial probity with public monies and other resources Identify and implement safe work practices, taking a systematic risk Role Description Head of Information & Digital Technology 5
Group and Capability Level Behavioural Indicators Results Demonstrate Accountability Business Enablers Technology Business Enablers Procurement and Contract Management Business Enablers Procurement and Contract Management Highly management approach to ensure health and safety of self and others Conduct and report on quality control audits Identify risks to successful achievement of goals, and take appropriate steps to mitigate those risks Design and develop systems to establish and measure accountabilities Ensure accountabilities are exercised in line with government and business goals Exercise due diligence to ensure work health and safety risks are addressed Oversee quality assurance practices Model the highest standards of financial probity, demonstrating respect for public monies and other resources Monitor and maintain business unit knowledge of and compliance with legislative and regulatory frameworks Incorporate sound risk management principles and strategies into business planning Show commitment to the use of existing and deployment of appropriate new technologies in the workplace Implement appropriate controls to ensure compliance with information and communications security and use policies Maintain a level of currency regarding emerging technologies and how they might be applied to support business outcomes Seek advice from appropriate technical experts to leverage information, communication and other technologies to achieve business outcomes Implement and monitor appropriate records, information and knowledge management systems protocols, and policies Ensure that government and organisational policy in relation to procurement and contract management is implemented Monitor procurement and contract management risks and ensure that this informs contract development, management and procurement decisions Take responsibility for procurement and contract management activities and decisions by applying the guidelines and procedures Promote the principles of risk management as applied to procurement projects, to identify and mitigate risk Implement effective governance arrangements to monitor provider, supplier and contractor performance against contracted deliverables and outcomes Represent the organisation in the resolution of complex/sensitive disputes with providers, suppliers and contractors Ensure that whole-of-government approaches to procurement and contract management are integrated into the organisation's policies and practices Ensure that effective governance processes are in place for the Role Description Head of Information & Digital Technology 6
Group and Capability Level Behavioural Indicators People Management Manage Reform and Change organisation's provider, supplier and contractor management, tendering, procurement and contracting policies, processes and outcomes Monitor and evaluate both compliance and effectiveness of procurement and contract management within the organisation Actively promote change processes to staff and participate in the communication of change initiatives across the organisation Provide guidance, coaching and direction to others managing uncertainty and change Engage staff in change processes and provide clear guidance, coaching and support Identify cultural barriers to change and implement strategies to address these Occupation specific capability set (Skills Framework for the Information Age SFIA) Category and Sub-Category Level and Code Level Descriptions Business Change, Relationship Management, Stakeholder Relationship Management Level 6 RLMT Supports business change, acting as a single point of contact for senior stakeholders, facilitating relationships between them. Ensures that stakeholders understand available IT services, and promotes financial and commercial awareness in order to deliver value-for-money. Conducts analysis of demand for services and influences stakeholders to ensure that the necessary investments are made to deliver required services. Negotiates at senior level on technical and commercial issues, to ensure that customers, suppliers and other stakeholders understand and agree what will meet their needs, and that appropriate service level agreements are defined. Oversees monitoring of relationships including lessons learned and appropriate feed-back. Initiates improvement in services, products and systems. Strategy and Architecture, Business Strategy and Planning, Enterprise and Business Architecture Development Level 5 STPL The creation, iteration, and maintenance of structures such as enterprise and business architectures embodying the key principles, methods and models that describe the organisation's future state, and that enable its evolution. This typically involves the interpretation of business goals and drivers; the translation of business strategy and objectives into an operating model ; the strategic assessment of current capabilities; the identification of required changes in capabilities; and the description of inter-relationships between people, organisation, service, process, data, information, technology and the external environment. The architecture development process supports the formation of the constraints, standards and guiding principles necessary to define, assure and govern the required evolution; this facilitates change in the organisation's structure, business processes, systems and infrastructure in order to achieve predictable transition to the intended state Role Description Head of Information & Digital Technology 7