(Salary as advertised) Havering 37.5 hours Substantive 1. Main purpose of the role As Service Manager, you will take the lead on coordinating and developing WDP s high quality and innovative Havering Drug and Alcohol Service in partnership with WDP staff and WDP Havering service users. As Service Manager you will have responsibility for implementing and leading WDPs strategic goals in Havering: nsuring Safety for Service Users and Staff in Havering Improving the effectiveness of the service against contract and service specification and evidenced in performance reports nhance the experience of service users, staff, partnerships and key stakeholders who are interact with the service Deliver Value for all with innovating and developing creative solutions. To achieve this you will maintain effective partnership relationships with London Borough of Havering commissioning team, Local hospitals, GP surgeries, pharmacies and other treatment sector partnerships including the police, probation, IOM and other criminal justice and treatment partners and third sector services. As Service Manager you will have responsibility for maintaining the quality of the service and ensuring the ongoing high performance of the team against targets and KPIs, service specifications and service outcomes. This will include oversight of prison link, arrest and court referral, hospital liaison, IOM, group programmes, community based detoxification services, oversight and management of tier four referrals, outreach programmes and service innovation. This is an important leadership role and you will be required to skilfully manage and implement our new service model in Havering, embedding a shared vision for the service. Partnership work is key to the service success in Havering, and the post-holder will need to bring partners together in order to achieve joint targets for the sector and service users. The post holder will have responsibility for directly line managing the Team Leaders, Data Coordinator and Clinical Leads. The post holder will be the first point of contact in Havering to oversee and support WDP staff embedding into the new integrated service model You will be required to work 37.5 hours per week and to organise your time in such a way as to complete tasks within the working week. Flexibility in the hours worked will be expected of the post holder, as shift work may be required in the future including evenings and weekends. Page 1 of 10
2. Reporting and working relationships Reporting relationships: Reports to Operations Manager Line Manages Team Leaders, Data Coordinator and Clinical Leads Oversees WDP Havering Team Operations Manager Service Manager WDP Havering Team Working relationships: Commissioner and stakeholders Line Manager WDP Havering Team Line manager WDP Havering Team Service users Service Users Volunteers Partner Agencies Treatment and Recovery Services Commissioner / stakeholders WDP Havering Service Manager Volunteers Partner agencies Treatment and Recovery Services 3. Role-specific responsibilities 3.1 Work 37.5 hours per week and organise working time in such a way as to complete tasks within the working week. 3.2 stablish strategies to create a shared vision of services within the borough, working closely with Havering council and other treatment partners to show continual service improvement. 3.3 Build and maintain effective professional relationships with Havering council and other commissioners, Directors of Public Health, and other key stakeholders. 3.4 vidence the ability to work autonomously and respond flexibly in a rapidly evolving Page 2 of 10
environment 3.5 Identify and develop opportunities for new services. 3.6 nsure all Interventions are delivered in line with contractual and service level agreements. 3.7 Responsible for Health and Safety, including Fire Safety, within the service. 3.8 Adhere to and ensure implementation of HR policies and legislation. 3.9 3.10 Responsible for adherence to local and organisational Safeguarding policy and procedure and regular review nsure swift and effective recruitment of appropriate and suitably qualified staff to fill any vacancies 3.11 Facilitate the recruitment and selection of staff as required. 3.12 Manage your team in-line with WDP strategies, objectives, policies, procedures and values. 3.13 nsure effective allocation of staff resources. 3.14 Proactively manage attendance and sickness. 3.15 Lead on the change management process, implementing the new service model as soon as practicable 3.16 Hold the vision for quality and delivery of service, leading through example and best practice. 3.17 Provide regular, formal and recorded supervision of direct reports, undertake performance reviews and appraisals. 3.18 Organise and coordinate the work of the team. 3.19 Implement and work within WDP policies and procedures. 3.20 Manage performance and disciplinary processes as necessary. 3.21 Take responsibility for own professional development and seek new learning opportunities. 3.22 Share knowledge and best practice with team and across WDP / partnership agencies. 3.23 Coach, supervise and manage individual and team performance in line with policy. 3.24 nsure delivery of service-wide individual training plans linked to regular appraisal. 3.25 Facilitate individual team and cross-team learning. 3.26 Motivate and support the development of a learning culture in the team. 3.27 nsure that all employees and volunteers within their designated area of responsibility are effectively performance managed, developed and that they participate in appropriate training Page 3 of 10
3.28 3.29 programmes as and when required. Act as an effective conduit for communication between senior managers/ WDP organisational messages and your team. Demonstrate a solid understanding of the mission, vision and values of the organisation and understand how you contribute towards them. 3.30 Contribute at all relevant meetings, including County and Service Manager Meetings (CSM) 3.31 Run effective meetings. 3.32 To be the CQC Registered Manager for WDP Havering 3.33 To act as the WDP Safeguarding lead for WDP Havering 3.34 3.35 3.36 Oversee WDP Havering clinical service delivery, including any CQC notifications, requirements and inspections Attend regular contract meetings, building strong joint working relations with our funders and stakeholders. Understand and deliver against SLAs, KPIs, and all other agreed outcomes, and identify areas of poor performance and develop and work through action plans to address underperformance. 3.37 To locally manage disputes and resolution in relation to SLAs and partnership working 3.38 Identify gaps/barriers in service delivery/client pathways and take steps to improve service. 3.39 nsure all practitioners work to clear protocols in custody, court, prison and community settings. 3.40 Undertake regular performance reviews and audits to identify and address any areas of risk. 3.41 3.42 3.43 3.44 3.45 Formulate and implement operational delivery plans to ensure the WDP service is delivered in line with contractual and service level agreements. Manage the delivery of all services to relevant quality standards as issued by NIC, CQC, Department of Health, Public Health ngland and all other relevant public bodies. Understand and implement the requirements of Home Office criminal justice agenda when working with offenders Provide monthly, quarterly and bespoke ad-hoc reports to key stakeholders and other parties on request nsure effective management of data and performance linked to contractual targets and other key performance indicators. 3.46 Working knowledge of NDTMS 3.47 3.48 3.49 Understand and implement new performance and monitoring processes as and when required. To represent and promote WDP in the substance misuse field in both the statutory and nonstatutory sector. To liaise with key stake holders and commissioners, networking with other service providers and developing healthy partner relationships. Page 4 of 10
3.50 3.51 To ensure that WDP s qual Opportunities policy is incorporated into daily work practice at all times To undertake any reasonable requests and duties that may be required of the Service Manager. 3.52 To ensure the service is compliant with local information sharing agreements 3.53 To ensure compliance with Infection Prevention and Control measures 4. WDP s commitment to you WDP works within the following framework and requires all employees to do the same. 4.1 qual Opportunities WDP is committed to promoting anti-discriminatory practices within society, its organisation and in the promotion of its services to the community. WDP expects all employees to understand, comply with and to promote its policies in their work and to challenge prejudice and discrimination and where necessary to undertake any appropriate training. 4.2 Recovery WDP is a recovery focused organisation. Our staff and volunteers are committed to helping our service users improve their health and wellbeing, and to become free from dependency. 4.3 Career Development and Progression At WDP we actively encourage career progression from the talent we have from within and we strive to provide not only promotional progression but to develop a specialist and lead responsibility roles with teams and other services within WDP. 4.4 Safeguarding WDP is committed to ensuring the safeguarding and wellbeing of children and vulnerable adults, and all applicants will be required to demonstrate understanding of and commitment to best safeguarding practice. 4.5 Care Quality Commission (CQC) Many of WDP s services are monitored, audited and regulated by the Care Quality Commission (CQC), the independent regulator of health and adult social care in ngland. Whether or not a particular service is registered, we believe CQC represents the minimum standard we expect for all of our services. We therefore work with all of our staff to make sure that every WDP service provides people with safe, effective, compassionate, high quality care and we encourage our services to learn and improve. 5. Your commitment to WDP 5.1 WDP Vision, Mission and Values Promoting and understanding the values, vision and mission statement of WDP. To Page 5 of 10
understand what it means to you in your respective role, to your team and to service delivery. 5.2 Vulnerable children and adults Demonstrating an understanding of and commitment to best safeguarding practice. Taking immediate and appropriate action as required. 5.3 Boundaries and behaviours Observing professional integrity in relationships with service users, peers and other relevant professionals. 5.4 Health & Safety Being responsible for your health and safety and that of colleagues and service users. mployees should co-operate with management and follow established systems of work, use protective equipment where necessary and report defects and hazards to management. To comply with Infection Prevention and Control policies and procedures. 5.5 Confidentiality Treating all information acquired through the course of your employment as confidential and complying with all the appropriate policies, systems and procedures. 5.6 Information Governance Applying information governance processes to ensure all necessary safeguards are in place regarding personal information and its appropriate use about our service users, workforce and members of the public. 5.7 Continuous Professional and Personal Development Working within a learning organisation, seeking learning opportunities either by attending learning and training events either externally or internally to improve and broaden their knowledge and skills and develop the personal qualities required in their professional lives. The above is an outline of the post holder s duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of WDP. Person specification ssential and desirable requirements ( & D) for the role and assessing and testing the necessary level of competence required for this role either via the application form (A); interview (I); and/or exercises (). Please note - applicants are asked to evidence their ability to meet each aspect of the person specification below, e.g. by highlighting relevant key achievements and duties held within roles. /D Measured by Page 6 of 10
1. ducation, knowledge and experience 1.1 A minimum of three years experience of leadership and management within drug or alcohol treatment services 1.2 xperience of building and maintaining partnerships with statutory and non-statutory organisations, including housing, criminal justice, treatment and health. 1.3 xperience of achieving and maintaining exceptional performance against KPIs and PBR outcomes 1.4 An understanding of the changing and dynamic environment within which we deliver services and capability to lead teams to meet the challenges that this presents. 1.5 A proven commitment to diversity and an understanding of qual Opportunities policy and practice. 1.6 vidence of knowledge of understanding of audit frameworks and guidance relating to drug and alcohol services (particularly CQC.) A/l 1.7 A focus on the needs of the service user. 1.8 An understanding of staff culture and how to build and maintain positive and performing teams. 1.9 xperience of Safeguarding Vulnerable Adults and Safeguarding Vulnerable Children 1.10 A relevant professional qualification, (Social Work or management qualification). D 1.11 xperience as a CQC Registered Manager D 2. Abilities and skills 2.1 An ability to deliver recovery outcomes for service users within a challenging performance-driven environment. 2.2 Ability to achieve and maintain exceptional performance management and the ability to represent this in written and verbal reports to key stakeholders. 2.3 xcellent interpersonal and people management skills, evidenced through appropriate training and experience. Page 7 of 10
2.4 Ability to build on performance and motivate the team to achieve ambitious targets A 2.5 xcellent written and verbal communication skills. 2.6 A proven ability to evidence individual improvement of own abilities and skills and others through robust management structures and effective line management supervision. 2.8 The ability to manage challenging situations and service users 2.9 xperience of working with and supporting meaningful Service User Involvement 2.10 High degree of personal IT competency 2.11 Ability to work well with partner agencies and network as a local ambassador for WDP and to improve the overall service provided to service users. 2.12 As part of your Continuous Professional Development you will be expected to attend learning events and training on a regular basis and to reflect on your learning so as to build and develop best practice within your team and across the organisation. 3. Working within WDP s framework of commitments to employees 3.1 A commitment to engaging with, understanding and promoting WDP s values, vision and mission. D 3.2 An understanding of and commitment to safeguarding best practice. 3.3 An understanding of the importance of professional integrity in relationships with service users, peers and other relevant professionals. 3.4 A responsibility for your own health, safety and wellbeing as well as those around you (e.g. colleagues and service users). 3.5 An understanding of and commitment to treating all information acquired through the course of your employment as confidential. 3.6 An understanding of information governance processes and a commitment to follow and apply all necessary safeguards. 3.7 A commitment to seek learning opportunities to improve and broaden your own professional knowledge and skills and to contribute to and Page 8 of 10
where relevant oversee the learning of others. 4. Key competencies 4.1 Leadership and Management 4.2 Commitment to customer service Leadership and management 4.3 Commitment to achieving positive service and service user outcomes 4.4 ffective communication, written and verbal. 4.5 Collaborative working, both within WDP and with partner services. 4.6 Working with change and promoting innovative practices 5. quality, diversity, vision, mission and values 5.1 An empathy for and understanding of our mission, vision and values. 5.2 Commitment to equal opportunities and overcoming barriers to diversity and equality. 5.3 xperience of working with people from a range of social, cultural and ethnic backgrounds. 5.4 xperience and commitment to supporting and working within diversity awareness environments. 6. Circumstances 6.1 Able to travel as required for the role and attend meetings and other activities outside office hours 6.2 A flexible approach to workload. Authors Version number Date Initials Initials Initials 1.1 08/07/15 SD CM 1.2 23/09/15 RP Page 9 of 10
1.3 28/09/15 RP Page 10 of 10