A REAL AND LASTING DIFFERENCE FOR EVERYONE WE SUPPORT

Transcription

1 Job Description Job title Quality Improvement Lead Job family Priory Adult Care Reporting to Director of Quality Job code TBC Location Regional Evaluation Date February 2017 Job Purpose To support the Senior QIL and Director of Quality to develop and improve best practice across our Adult Care services Responsible for a portfolio of services in the region, aiming to ensure that all services meet all regulatory and company requirements and are continually improving the quality of service delivery and service user experience. Responsibilities Work closely with the Quality Team, Service Managers and Operations Directors in the monitoring and embedding of an ongoing person centred and quality improvement culture throughout the organisation. Be an ambassador for the region, Division and the Priory Group on quality, communicating key initiatives and driving the message of the importance of quality across all sites within the region. Exercise strong practice leadership in a style and manner consistent with the company s values, sharing best practice, positively influencing colleagues at all levels, and encouraging reflective practice and a culture of continuous improvement. Working with the Director of Quality, develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the division to ensure continued compliance. As a member of the Division s Quality team you will contribute to the Division s overall strategic aims and business plans, and lead and work on Quality projects as required by the Quality team. Understand, communicate and support the achievement of QPI targets for the Region on a monthly basis and track their continued progress, ensuring trends within service and the Region are proactively reviewed. Ensure compliance with all regulatory and company quality and policy requirements through auditing, review visits to sites that will take place as a minimum, each quarter. Responsible for ensuring site governance and robust systems, tools and processes are in place, and that sites have a working knowledge of these, to ensure compliance processes are implemented and audited effectively.

2 Ensure that all auditing and governance requirements are met at each site on an ongoing basis at each site within span of control, including personally completing site quality inspections for each service on an agreed timetable to meet company and regulatory requirements. Work in partnership with internal and external specialists to continually improve our understanding and therefore our ability to support the people who use our services. Motivate, monitor and coach Service Managers to ensure they are delivering services of the optimum quality Develop manage and maintain strong working relationships with both internal and external stakeholders in regards to complaints and incidents. Take a strategic overview of all issues relating to health, safety, regulatory compliance and service quality using early warning indicators, data and soft intelligence available within the division Work with the Operations Director to investigate and respond to complaints and serious incidents regarding sites in the allocated region and ensure the identification, sharing and implementation of any lessons learned as appropriate Ensure all agreed reporting is up to date, specifically take responsibility for weekly reporting of business improvement or difficulties to the Operations Director. Take an active part in the Divisional Business Review process as required and ensure the reporting of appropriate information in a timely manner to inform the process Work with the Operations Director and Service Manager to professionally manage safeguarding issues, liaising with all stakeholders and working at all times to support the individual and protect the reputation and interests of Priory Adult Care. Communicate progress and findings promptly to the Director of Quality and the Operations Director. Build strong relationships with all decision makers and stakeholders in the commissioning of services and the placement of individuals where appropriate. Maintain an overview of quality for the identified region and work proactively to identify themes and trends and seek proactive solutions both at individual site level and regionally Under the direction of the Director of Quality support individual services and the region to achieve quality improvement objectives and recommendations for the division Support Service Managers with the quality cycle and action planning process and be actively involved in quality assuring any documentation provided by sites for regulators and/or commissioners Support the Director of Quality and PBS colleagues to develop and implement of the quality strategy, service line and PBS strategies Ensure the maintenance of professional standards of care within relevant Codes of Professional Practice.

3 As required by the Director of Quality, attending internal and external meetings, at all times representing the Quality function in a professional, positive and proactive manner. Experience / Knowledge / Education / Skills Expert specialist knowledge of leading, implementing and reviewing quality initiatives in a related business environment. Educated to a degree level or equivalent the post holder will have extensive experience of managing and leading good adult social care services and have knowledge and experience of managing change, quality improvement processes, and site turnaround. Will have detailed and up to date knowledge of the social care industry, regulatory matters and current best practice A valid UK driving licence is essential for the role and is regular CPD to ensure the role holder is up to date and credible in a wide range of areas. In addition they will be expected to undergo specific statutory and regulatory training as the role requires from time to time Experience of discussing issues with, and presenting findings to, senior management teams. Strong report writing skills with the ability to present information (both financial and non-financial) and recommendations in a clear and logical way. Registered Nurse, Social Worker or equivalent professional qualification with demonstrable experience of working within Learning Disability services is desirable but not essential. Evidence of having implemented practices which have resulted in positive outcomes for people with a learning disability. Communication This role combines the highly developed interpersonal skills required to act assertively across a range of situations and with a variety of audiences both internally to Senior Management Team and Director level as a norm and executive level on occasions, and externally with senior individuals from local authorities, regulatory bodies and other stakeholders. The ability to facilitate and co-ordinate virtual teams as well as developing positive & proactive relationships with Service Managers and operational teams, but is essential. Ability to analyse data, produce a range of reports and excellent written and report writing skills are required

4 Responsibility Leadership Some line management responsibility may be required from time to time. Information Shared responsibility for the confidentiality, security and accuracy of service user, staff and company records, data and information. Ensuring good quality documentation, which meets the Regulatory guidelines and statutory requirements. Working Environment The role holder will be expected to combine home working with regular service and office visits including regular overnight stays away from home as required. In addition they will be required to attend external meetings with a range of stakeholders and/or potential new partners.

5 Upholding the Company Behaviours This provides some guidance on the types of conduct to support the Company Behaviours Behaviour Putting People First Being a Family Acting with Integrity Being Positive Evidence Strives to ensure every colleague is able to make a positive and lasting difference to Service Users and their families Actively seeks to develop the potential of every service user and staff member Celebrates success and supports colleagues through difficult times Demonstrates loyalty to colleagues, manager and team Is honest and respectful in all interactions with colleagues and customers Demonstrates emotional control Ensures accurate recording of any transactions and interactions on all company documentation Challenges poor performance and behaviours Promotes the company in a positive way at all times Strives for positive outcomes, especially when times are challenging Always puts service quality first Striving for Excellence Shares and encourages innovation Keeps on top of new developments in the sector