INTERNAL JOB VACANCIES 24th April 2018 Contents Working for Guide Dogs... 2 Available roles... 3 Job Description: Public Affairs Officer... 5 Job Description: My Guide Ambassador... 12 Job Description: Dog Care & Welfare Assistant... 20 Job Description: Head of Mobility Services... 26 Job Description: My Guide Volunteering Officer... 34 Job Description: Administration Assistant... 43 Job Description: Head of Canine Health and Welfare... 48 Job Description: Ambassador & Celebrity Manager... 56 Job Description: Qualified Habilitation Specialist... 63 Job Description: National Corporate Partnerships Manager... 72 Job Description: Qualified or Trainee Puppy Training Supervisor.. 79 Job Description: Customer Care Administrator... 92 1
Working for Guide Dogs If you want to work for an organisation that makes a real difference to the lives of people who are blind or partially sighted, Guide Dogs may have a great opportunity for you. We have more than 1,000 staff working across the UK in a wide range of roles, all motivated by knowing that, whatever their job, they are playing their part in helping our clients get around independently and safely. We welcome applications from all sections of the community and we actively encourage diversity. The skills and abilities that we are looking for are as diverse as the range of jobs we have to offer. We are committed to fostering talent and supporting the development of our current staff and registered volunteers. Please note, all vacancies close at midnight on the date specified. If you would like more information for any of the vacancies below, please call our Volunteering Office on 0345 143 0191. CVs will not be accepted. Please continue to the next page for details of current vacancies. 2
Available roles Role Location Closing date Public Affairs London 30/04/2018 External Officer Public Affairs London 30/04/2018 Internal Officer My Guide Peterborough 07/05/2018 External Ambassador My Guide Peterborough 07/05/2018 Internal Ambassador Dog Care & Welfare Assistant National Breeding Centre 26/04/2018 External Dog Care & Welfare Assistant Head of Mobility Services My Guide Volunteering Officer Administration Assistant Head of Canine Health and Welfare Head of Canine Health and Welfare Ambassador & Celebrity Manager Ambassador & Celebrity Manager Qualified Habilitation Specialist Qualified Habilitation Specialist National Breeding Centre 3 26/04/2018 Internal Nottingham 24/04/2018 Internal Reading 24/04/2018 Internal Central Office 26/04/2018 Internal National Breeding Centre 03/05/2018 External National Breeding Centre 03/05/2018 Internal Central Office 09/05/2018 Internal Central Office 09/05/2018 External Leeds 10/05/2018 Internal Leeds 10/05/2018 External
National Corporate Partnerships Manager National Corporate Partnerships Manager Qualified of Trainee Puppy Training Supervisor Qualified of Trainee Puppy Training Supervisor Customer Care Administrator Customer Care Administrator London 04/05/2018 Internal London 04/05/2018 External Home Based (Nominated Office) Home Based (Nominated Office) 03/05/2018 Internal 03/05/2018 External Central Office 18/05/2018 Internal Central Office 18/05/2018 External For further details (including how to apply) for all external vacancies, please see our jobs board by clicking anywhere on this sentence. Thank you for your interest in working with Guide Dogs. Please see below for the job description and person specification for each of the internal roles listed above. The contents table at the top of this document will tell you the page number for each role. 4
Job Description: Public Affairs Officer Vacancy Public Affairs Officer Salary GBP 26,802 to 28,381 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 30/04/2018 Date Posted 16/02/2018 Reference 0000021107 Location London Region London General Information Job Title: Public Affairs Officer Team: Campaigns Team Department: Communications & Campaigns Directorate: Fundraising and Marketing Job Location: London Reports To: Senior Campaigns Officer - Public Affairs Number of Direct Reports: 5
None Number of Volunteer Reports: None Budgetary Responsibility in Pounds: None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: None Overall Purpose To communicate, Guide Dogs campaigns to Westminster (as well as local and European where appropriate) politicians and their staff to help, bring about legislative change. Key Accountabilities of the Role Key Accountability 1 Public Affairs briefings, research and political data. This activity will be done on a daily basis. Support the Senior Public Affairs Officer to identify and meet with politicians and principal decision makers across the UK political parties. These include members of both Houses, Prospective Parliamentary % of time 20% 6
Candidates, MEPs, councilors etc. to promote Guide Dogs campaigns at a local, UK and EU level. To monitor, analyse and report on relevant Westminster parliamentary activity (and other parliaments where appropriate). 2 Organisation of political events and Party Conferences. Each year Guide Dogs attends the three major national conferences as well as arranging a Parliamentary reception. Interact with the Conference teams at each of the three main parties Interact with the Conference teams in the House of Commons Interact with internal stakeholders (such as The Design Studio) to ensure related collateral is created and delivered on time. Interact with Engagement Teams (and guide dog owners directly where required) to ensure appropriate representation at events. Interact with Trustees and members of the Senior Leadership Team to ensure their attendance at such events. 3 Expenditure Requests, Invoices, administration. This takes place on a daily basis. 4 Briefing key internal stakeholders. This takes place on a daily basis. Liaise with Engagement Teams and devolved policy teams on campaigns, to ensure maximum support locally and across the UK. Ensure Key Guide Dogs staff (including Trustees), are aware of developments in political climate and specific policy debates, disseminating information rapidly through the organization, drafting briefings and copy for internal communications. To monitor and influence legislation of relevance, seeking the involvement of the Strategy and Research team and other members of Guide Dogs staff as appropriate when shaping responses. 15% 10% 20% 7
5 Political engagement, letters, meetings. This takes place on a daily basis. Ensure an effective two-way flow of information between Guide Dogs and key policy makers so that Guide Dogs maintains its growing positive profile amongst all political parties. To represent the organisation and maintain working relationships with local and national politicians and others useful to the policy and campaigning work of the organisation and to maintain appropriate databases of contacts and activities. This includes regular contact with Ministers etc. Act as an information resource for Parliamentarians and their researchers. 6 Supporting the work of the Campaigns Manager and the Campaigns Officer Public Affairs To include deputising for the senior members of the team where needed (external meetings, media appearances). 7 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 25% 10% 5% All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 8
3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. Job specific skills Able to communicate effectively. with politicians across all parties and all political institutions and with external organisations, especially in organising events and political meetings. Able to manage time and to plan workload effectively. Able to work well under pressure and consistently deliver to tight deadlines. Able to work 9 Strategic planning skills
Previous relevant experience Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) with minimum supervision. Able to act upon own initiative and also take direction. Extremely wellorganised and strong administrative skills Experience of campaigning, and political lobbying Administration role or able to demonstrate how well organised they are. Should have practical knowledge of the political institutions either gained through a degree course or practical experience. Knowledge of the Political systems within the UK and knowledge of the EU Parliament and the interactions of both. Knowledge of organising major events and how to communicate with political audiences. A good theoretical knowledge or practical experience based on two years post degree. A relevant degree in politics or equivalent The political activity will require some nights away from home and travel across the UK. There could be significant time away during the party conferences season and late night working due to political or partnership meetings Toil will be granted for s N/A N/A Knowledge of administration or past experience N/A 10
Dog friendly Comfortable with dogs in the workplace/ office. Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Eligibility to Proof of identity and work in UK eligibility to work in the UK Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 15 th August 2013 11
Job Description: My Guide Ambassador Vacancy My Guide Ambassador Salary GBP 26,802 to 28,381 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 07/05/2018 Date Posted 10/04/2018 Reference 0000022226 Location Peterborough Region East of England General Information Job Title: My Guide Ambassador Team: Mobility Team Department: Mobility Services Directorate: Mobility Services Job Location: Various Reports To: Head of Mobility Services Number of Direct Reports: 12
None Number of Volunteer Reports: Up to 20 including lead volunteers. Overall responsibility for up to 200 volunteers via lead volunteer network. Budgetary Responsibility in Pounds : None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: Enhanced Overall Purpose Acts as the champion and technical expert for My Guide services within the mobility team, ensuring that My Guide sighted guiding services are available where appropriate to service users at all stages of their mobility journey. Accountable for the delivery of all elements of the My Guide service working in partnership with internal volunteering staff, external partner organisations and other members of Guide Dogs mobility team to ensure appropriate service provision to meet local requirements. Key Accountabilities of the Role 13
Key Accountability 1 Service Delivery and Development Act as the champion and technical expert for My Guide within the mobility team, working closely with volunteering, engagement, and mobility colleagues to deliver all aspects of the My Guide service. This could include identifying service users, recruiting and training volunteers, and setting up and managing My Guide partnerships, Includes completion and evaluation of service user and volunteer quality questionnaires. Accountable for delivery of and reporting against service targets agreed with Head of Mobility Services. Ensure that all relevant databases are kept up to date Observe delivery of training programmes by practitioners, and provide feedback to ensure provision of high quality training. 2 Working with external organisations Work with referral agencies (ECLOs, social services, charities and other organisations as appropriate) to promote the My Guide service to potential service users. Work with engagement colleagues to identify potential external partner organisations (both for programme delivery and for service user referral) Work in partnership with external partner organisations by putting processes into place for them to set up and deliver My Guide services. Develop, implement and review action plans for My Guide services with mobility team and external partner organisations. Support local delivery of national My Guide Commercial Services opportunities where resources allow 3 Continuous Improvement Identify areas for improvement in the service, and action local changes where possible. % of time 50% 25% 10% 14
Respond to data to improve service locally and deliver to the required standards 4 Communication, Marketing and Publicity Work with engagement colleagues to publicise My Guide services locally Work with volunteering colleagues to publicise volunteering opportunities where they are needed Promote My Guide internally within mobility team, ensuring that colleagues consider My Guide as part of our core range of mobility services Ensure that Guide Dogs Equality and Diversity Policy is implemented and reflected in all aspects of volunteer involvement. Actively support and promote Guide Dogs Vision, Mission and Values. 15% 5 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined 15
Competencies People Manager 1. Conducts themselves in a manner appropriate to a management role 2. Communicates effectively in different situations and at different levels 3. Manages individual and team performance to deliver results 4. Creates a team environment which promotes wellbeing and maximises personal effectiveness 5. Makes a contribution outside of their immediate team 6. Understands and applies policies and procedures appropriately Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. Job specific skills Proven ability to influence and persuade at all levels Proven ability to build and maintain effective relationships Demonstrates effective planning and organisational skills Proven experience of effective problem solving Proven experience of effective decision making 16
Previous relevant experience Knowledge Strong written and verbal communication skills Good analytical skills Demonstrates ability to manage change successfully Demonstrates ability to achieve results Strong training and presentation skills. Demonstrates understanding and ability to manage self in relation to others. Demonstrates empathy and the ability to manage emotive information. Demonstrates ability to appropriately challenge inappropriate behaviours. Ability to manage and motivate staff and volunteers Presentation skills Knowledge of Microsoft Office Proven experience of designing and delivering training to an accreditation level Recent and relevant experience of working within the children /vulnerable adults sector. Commercial awareness Account management Proven experience of designing and delivery training to an accreditation level. Proven experience of working in a programme/project /change management environment. 17
Proven experience of volunteer management and development Demonstrates an understanding of the voluntary sector. Demonstrates an understanding of visual impairment issues and service requirements Demonstrates a knowledge of other disabilities Proven experience of direct marketing or Public Relations Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK GCSE or equivalent standard of education, to include literacy and numeracy skills Frequent travel required to external partner organisations and other organisations to deliver training and provide account management. Travel will also be required to other Guide Dogs locations, Occasional overnight stays will be necessary. Flexible approach to working hours Frequent travel to meet service users and to deliver training. Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK 18
Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 1 st November 2015 19
Job Description: Dog Care & Welfare Assistant Vacancy Dog Care & Welfare Assistant Salary GBP 17,443 to 18,469 per annum Job Type Grade 2 Category Permanent- Full Time Closing Date 26/04/2018 Date Posted 12/04/2018 Reference 0000022268 Location National Breeding Centre Region West Midlands General Information Job Title: Dog Care & Welfare Assistant Team: Dog Care & Welfare Team Department: Dog Care & Welfare Directorate: Mobility Services Job Location: Guide Dog Training School / National Breeding Centre Reports To: 20
Dog Care and Welfare Manager Number of Direct Reports: None Number of Volunteer Reports: None Budgetary Responsibility in Pounds: None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: None Overall Purpose Provide for the mental and physical welfare and specialist care of all dogs whilst housed in kennels at a Guide Dog Training School. To provide day to day husbandry of dogs in kennels ensuring adherence to national dog care working practices and standard operating procedures. Key Accountabilities of the Role Key Accountability 1 To carry out day to day husbandry of up to 35 dogs within a block of kennels, ensuring application of agreed national dog care working practices and standard % of time 50% 21
operating procedures. This will include the provision of specialist health care, under supervision, such as convalescing stock, puppies, whelping/nursing bitches and neonates and infectious cases providing animal husbandry. 2 Monitor and maintain the mental & physical wellbeing of dogs within the kennel environment, to ensure all dogs are fit & healthy, to allow them to progress as future guide dogs/breeding stock. Identify potential issues and refer these upwards as appropriate. 3 Responsible for maintaining behavioural responses within the kennel environment, using appropriate dog handling techniques and being aware of individual temperaments and behavioural traits. Identifying and referring potential handling or behavioural issues upwards as appropriate. 4 To support trainees and volunteers working within the kennel environment whilst carrying our daily husbandry of dogs to ensure consistency of standards. 5 Maintain accurate and up to date records, by providing verbal and written/electronic information regarding health histories and the behaviour of dogs. 6 Operates as a team member working with managers, supervisors and colleagues, by providing practical skills to fulfil the delivery of a dog care and welfare service. Maintain professional working relationships with other technical staff, other departments and external contacts (centre vet, specialists, volunteers, boarders) as required. 7 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose 8 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate 20% 20% 10% 10% 10% 10% 5% 22
commitment and actively participate in continuous professional development (CPD). All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable 23
Values and behaviours See Values and Behaviours section above. Job specific skills Previous relevant experience Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK Volunteering Proven interpersonal skills in order to communicate effectively with a broad range of internal and external contacts. Able to demonstrate aptitude for dog handling Able to demonstrate ability to organise own work priorities within set time frames Understanding of animal care and behaviour 5 GCSEs at Grade C or above to include English, Maths and Science or equivalent qualifications OR extensive work experience that demonstrates the ability to undertake the requirements of the role Able to work unsocial hours including evenings, weekends and bank holidays Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK Guide Dogs is a volunteer led organisation and as such all staff are required to 24 N/A Practical experience working with dogs within either dog care or training environment. Work with volunteers Basic computer skills NVQ Animal Care qualification N/A From time to time you may be asked to support / volunteer your time at
support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 2 DATE OF EVALUATION: 20 th June 2011 25
Job Description: Head of Mobility Services Vacancy Head of Mobilty Services Salary GBP 43,283 to 45828 per annum Job Type Grade 6 Category Permanent- Full Time Closing Date 24/04/2018 Date Posted 17/04/2018 Reference 0000022371 Location Nottingham Region East Midlands General Information Job Title: Head of Mobility Services Team: Mobility Team Department: Service delivery Directorate: Mobility Services Job Location: Mobility Centre covering a region Reports To: Service Director Number of Direct Reports: 26
6 to 8; responsible for 20-50 staff Number of Volunteer Reports: Responsible for 50-150+ volunteers Budgetary Responsibility in Pounds: 1m - 2.5m+ Financial Targets: Delivery within defined annual Income and Expenditure budgets Matrix Reporting Lines To: Level of Disclosure Check Required and Related Workforce: Enhanced Children and Adults Workforce Overall Purpose Lead the delivery of all our services to people with sight loss in line with our strategy and five-year plan; based on local need and demographics. Support our work on a national, regional and local basis. In particular: Provide inspiring leadership to all local staff and volunteers Ensure we make the most of every single donor we receive Actively manage quality, delivery, processes and cost to help us to continually improve services Understand, deliver and improve our local outputs, outcomes and impact across each of services Engage with local communities, local / devolved government and local partners in order to find ways to reach more people with sight loss with our services Support national initiatives that have a local impact and relevance 27
Key Accountabilities of the Role Key Accountability 1 People: Leadership: - To actively role model and reinforce behaviours in line with Guide Dogs values and competencies whilst leading, inspiring and directing a cross functional team to deliver the agreed business plan. Coach and mentor managers and staff in order to fully develop their skills and talents via personal development plans. Champion diversity within the local team based on local demographics Ensure every volunteer has a positive and rewarding experience with us Responsible for creating and reviewing resourcing plans to ensure that the team is resourced appropriately with staff and volunteers. Ensure positivity and wellbeing of the team is actively supported 2 Cost - To manage expenditure within the team so that services are delivered effectively and within budget to quality standards, delivery and cost metrics analyse and optimise work flow Ensure that the team operates in the most cost efficient manner. Identify new funding sources to support the sustainability and growth of services; working with national teams as appropriate to bid for and secure this funding. 3 Delivery and Quality Utilise local knowledge and expertise to devise business plans which align with the organisations wider strategy. Responsible for developing bottom up targets based on local need; and agreeing these in the context of the organisation s strategy and five-year plan. Responsible for identifying improvements in the customer journey to ensure services are delivered in good time Responsible for managing processes in line with organisational standards % of time 20% 10% 30% 28
Improving the Quality and Delivery of services through stakeholder feedback and share to produce new, improved, standards Finding ways to grow each of the services through local partnership, funding and collaboration Monitor and analyse stakeholder feedback in relation to Quality and Delivery metrics 4 Communication Lead on all aspects of local stakeholder engagement, public relations and staff communications as well as utilising the skills within the team to: Develop action plans to continually improve staff and volunteer engagement; and ensure staff and volunteers are up to date with what is happening within the organisation Build appropriate professional networks and collaborative partnerships internally and externally to increase reach and engagement with our cause. Be a spokesperson on behalf of Guide Dogs Build relationships with local/ devolved government/councils, health bodies, educational establishments etc. at senior levels to improve for the lives of people with sight loss. Engage with all aspects of the local community and groups who have potential links to people with sight loss in order that the team s customer base reflects local demographics 5 Continual Improvement. Promote a culture of continuous improvement within the team, utilising lean tools to capture and resolve day to day problems ( better for now ) and develop options and solutions for the future ( better forever ) Facilitates regular team achievement meetings to improve staff wellbeing and the quality, delivery and cost of our services Actively walk the floor with staff, meeting volunteers and customers and taking time to review how processes and ways of working impact customers through the experience of frontline staff; engage in problem solving with staff to improve based on this experience 20% 15% 29
Seeks opportunities to learn from other teams and organisations, adopting and sharing best practices. Continually improve own knowledge. Ensures opportunities for improvement are listened to, communicated, acted upon and shared to produce new, improved standards. Ensuring the work environment is a safe and productive environment that encourages staff to work to their highest potential, 6 Compliance Ensure that the whole team adheres to the organisations policies and procedures paying special attention to: risk management, health and safety, safeguarding, diversity, data protection, financial procedures amongst others. 7 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation and work within the operating principles. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined 30
Operating Principles Do and support what we have agreed to do Listen, understand, challenge and support Build trusting relationships and openness Work for each other Share and communicate our learnings an success Competencies Senior Manager 1. Turns the strategy into action and ensures Guide Dogs moves forward 2. Manages Guide Dogs resources in an efficient and considered way 3. Delivers projects and programmes which achieve the required results 4. Ensures that core activities and services run effectively and produce good quality outputs, outcomes and impact 5. Enables others to perform and maximise their potential 6. Conducts themselves in an appropriate, professional, and collegiate manner at all times Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. Job specific skills Excellent organisational skills, working under pressure and to deadlines. Able to lead on internal and external communications with effective public 31
Previous relevant experience Knowledge Qualifications / Training Special requirements (such as travel speaking and presentation skills. Experience in working with the media with a range of communication techniques. Excellent interpersonal skills with the ability to inspire, motivate and collaborate with a range of stakeholders. Proven track record in leading and performance managing a multi-skilled / multidiciplinary team of staff, to achieve results balancing local needs against national priorities. Developing and delivering a range of people centred services to external customers. Experience of working in the third sector. Experience of introducing major new initiatives/services. An understanding of customer relations and meeting the needs of a variety of customers. An understanding of the principles required for effective financial management. Computer literate with a good knowledge of Microsoft Office packages Management qualification or equivalent relevant experience Travel and overnight stays for meetings Working with local governement on campaigns, imporvement of services. Commercial astuteness. Understanding of supporter recruitment and management. An understanding of the Visually Impaired sector. Six sigma and/or knowledge of continuous improvement methodology. N/A 32
/overnight stays) Dog friendly Comfortable with dogs in the workplace/ office. Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 6 DATE OF EVALUATION: 24/02/16 33
Job Description: My Guide Volunteering Officer Vacancy My Guide Volunteering Officer Salary GBP 26,802 to 28,381 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 24/04/2018 Date Posted 17/04/2018 Reference 0000022372 Location Reading Region South East General Information Job Title: My Guide Volunteering Officer Team: Mobility Team Department: Mobility Services Directorate: Mobility Services Job Location: Mobility Team Reports To: Mobility Team Manager Number of Direct Reports: 34
None Number of Volunteer Reports: 6-8 lead volunteers. Overall responsibility for up to 200 volunteers via lead volunteer network. Budgetary Responsibility in Pounds: None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce (if applicable): Enhanced Disclosure Overall Purpose Accountable for recruitment, training, support and evaluation of all volunteers necessary to support the My Guide service across the whole mobility team geographic area, in line with national strategy and local team plans. Acts as champion for My Guide volunteering, seeking external partners to advance and support the My Guide service. Key Accountabilities of the Role Key Accountability 1 Volunteer Recruitment Plan and execute targeted volunteer recruitment activities to ensure consistent, sustainable supply of My Guide volunteers in areas identified by My Guide Service Officer, in line with national strategy and local team plans and requirements. % of time 30% 35
Work in partnership with Volunteering Consultant to cross sell My Guide volunteering opportunities to existing Guide Dogs volunteers, and to people who have completed My Guide Level 1 training but have not continued to My Guide Level 2. Conduct interviews to identify volunteers who are suitable for different My Guide roles, including lead volunteer and My Guide Trainer roles Coordinate with Volunteering Office to ensure that necessary references and criminal disclosure checks are completed in a timely manner. Responsible for ensuring that databases are kept up to date. 2 Training delivery Plan My Guide training course schedule in partnership with My Guide Service Officer, in line with local team business plans and requirements. Deliver My Guide training courses to volunteers, organisations and Guide Dogs staff as required to meet service level requirements within the area. Observe delivery of training programmes by My Guide trainers, and provide feedback to ensure provision of high quality training. Lead delivery of safeguarding training courses Deliver or support Open for Business, My Guide training to commercial organisations to a professional standard 3 Service Delivery Support My Guide Service Officer in the identification and completion of potential My Guide Partnership matches between service user and volunteer. 4 Volunteer Management and Development Identify, train and manage the activities of minimum 6-8 lead volunteers operating in key support functions. 30% 10% 15% 36
Identify and develop new volunteering opportunities and role descriptions in partnership with Volunteering Consultant and My Guide Service Officer, ensuring such new roles are risk assessed in line with Health and Safety and safeguarding requirements. Own the customer experience for My Guide volunteers, resolving issues and answering queries as appropriate. Monitor and evaluate execution of the volunteer application and training process. Monitor and evaluate volunteer opinions about the recruitment and training process and about their experience of the My Guide service. 5 Problem Solving Identify areas for improvement in the service using reports and data, and action local changes where possible. 6 Communication, Marketing and Publicity Work with engagement colleagues to publicise My Guide locally to volunteers. Ensure that Guide Dogs Equality and Diversity Policy is implemented and reflected in all aspects of volunteer involvement. Actively support and promote Guide Dogs Vision, Mission and Values. 5% 5% 7 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours 37
All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Guide Dogs Staff Member 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development 7. Demonstrates Guide Dogs Values Person Specification Factor Essential Desirable Values and See Values and behaviours behaviours section above Job specific skills Proven ability to manage and motivate staff and volunteers. Account management 38
Previous relevant experience Demonstrates effective planning and organisational skills. Proven ability to influence and persuade at all levels. Demonstrates ability to achieve results. Strong written and verbal communication skills. Strong training and presentation skills. Demonstrates ability to manage change successfully. Proven ability to build and maintain effective relationships. Proven experience of effective problem solving, including making difficult judgements and decisions in sensitive situations. Demonstrates understanding and ability to manage self in relation to others. Demonstrates empathy and the ability to manage emotive information. Demonstrates ability to appropriately challenge inappropriate behaviours Demonstrates an understanding of the voluntary sector Proven experience of designing and delivering training to an accreditation level 39
Proven experience of delivering training Proven experience of volunteer management and development. Recent and relevant experience of working within the children /vulnerable adults sector. Demonstrates an understanding of visual impairment issues and service requirements Demonstrates a knowledge of other disabilities Proven experience of direct marketing or PR Relevant and recent skills and experience working in a safeguarding setting or having significant safeguarding responsibilities, e.g. social care, education, health, police, voluntary sector safeguarding lead Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Knowledge of Microsoft Office Relevant and recent knowledge of safeguarding practices GCSE or equivalent standard of education, to include literacy and numeracy skills Frequent travel to interview volunteers and to deliver training. 40
Dog friendly Travel will also be required to other Guide Dogs locations, Occasional overnight stays will be necessary. Flexible approach to working hours Comfortable with dogs in the workplace/ office. Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation 41
with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 16 th June 2015 42
Job Description: Administration Assistant Vacancy Administration Assistant Salary GBP 15,533 to 16,820 per annum Job Type Grade 1 Category Permanent- Full Time Closing Date 26/04/2018 Date Posted 19/04/2018 Reference 0000022413 Location Central Office Region South East General Information Job Title: Administration Assistant Team: Fulfilment Team Department: Supporter Care Directorate: Fundraising Job Location: Central Office Reports to: Fulfilment Team Supervisor (Dotted line management by Supporter Care Manager and Income Processing Supervisor) Number of Direct Reports: None Number of Volunteer Reports: None 43
Budgetary Responsibility in Pounds: None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: None Overall Purpose To provide general administrative support to all teams within the Supporter Care Department to ensure Service Level Agreements are met and an excellent level of customer service is provided. Key Accountabilities of the Role Key Accountability 1 Fulfilment of letter generation and printing (including imail) requirements for the Supporter Care Department within agreed Service Level Agreements (SLA s). 2 To ensure that all out-going mail is completed on a daily basis and is recorded accurately 3 Data capture on to the fundraising database (FETCH & Salesforce) systems as required i.e. Reception Days, Correspondence, ad-hoc mailings etc... 4 Scanning and indexing of supporter documentation and Gift Aid Declarations within agreed SLA s 5 Assisting with the opening of generic and campaign specific post for the Fulfilment Team 6 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). % of time 30% 25% 20% 15% 5% 5% 44
All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Member 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable 45
Values and behaviours Job specific skills Previous relevant experience Knowledge Qualifications/ Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK Safeguarding See Values and Behaviours section above. Excellent PC skills with good knowledge of the MS Office programmes including Word and Excel. Good organisational skills and a professional approach to customer service. Office administration. Good all-round secondary education to GCSE standard including English. N/A Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. Working in the Charity Sector External Database systems such as Salesforce. The post holder is required to carry out other such duties as may 46
reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 1 DATE OF EVALUATION: 16 th January 2013 EDITIED: 14 th March 2018 BY: Victoria Moores 47
Job Description: Head of Canine Health and Welfare Vacancy Head of Canine Health and Welfare Salary GBP 43,283 to 45,828 per annum Job Type Grade 6 Category Permanent- Full Time Closing Date 03/05/2018 Date Posted 19/04/2018 Reference 0000022414 Location National Breeding Centre Region West Midlands General Information Job Title: Head of Canine Health & Welfare Team: Canine Health & Welfare Department: Canine Assisted Services Directorate: Operations Job Location: National Breeding Centre Reports To: (Job Title) Service Director Canine Assisted Services Number of Direct Reports: 48
6-8 Number of Volunteer Reports: Budgetary Responsibility in Pounds (if applicable): Direct budget control of circa 360,000. Total dog care & welfare budget of 6m Financial Targets (if applicable): n/a Matrix Reporting Lines To (if applicable): N/A Level of Disclosure Check Required and Related Workforce (if applicable): None Overall Purpose Lead on all matters that enhance Guide Dogs reputation in all areas of dog health & welfare. Lead the delivery of a high quality and best value health & welfare service for all guide dog stock from birth to death. Design, standardise and monitor all processes relevant to ensuring the best health and welfare of stock. Ensure effective national health surveillance of guide dog stock to protect, inform and improve the health and welfare of stock and the breeding programme. Inspire the implementation of effective, modern and continuously improving methods and standards that support high quality and best value health & welfare services for dogs, people with sight loss, volunteers and 49