Less Complexity More Agility Ready for the future with innovative technologies

Less Complexity More Agility Ready for the future with innovative technologies Jörg Bruch Vice President Product Strategy Industry Applications Dr. Johannes Tulusan Head of Big Data Business Development Middle and Eastern Europe SAP Public Services Forum 2015 Dienstag, 17. März 2015, KKL Luzern

Challenges and pain points in public services Public Sector Organizations are challenged in servicing Citizens. Eliminating manual and paper based processes Increasing customer service Delivering a great on-line and mobile experience Improving internal processes Providing single source of the truth for all digital and non-digital channels Ability to effectively and efficiently manage content Use and incorporation of Predictive Capabilities for Citizen Insight 93% of 15% Lower 39% Higher customer service decision-makers say that a good customer experience is one of their strategic priorities Source: SAP Performance Benchmarking Cost per Interaction where multi-channel communication is leveraged to optimize customer contact Source: SAP Performance Benchmarking operating effectiveness with ability to monitor business in real-time Source: Report to the nations on occupational Fraud and Abuse 2012 3.McKinsey How to Make a City

Pressure to deliver people centric innovations in real-time SERVE THE PEOPLE Provide personalized experiences Connect in real-time Mobile Social Media Cloud Computing Deliver contextual, consistent and relevant data, real-time Offer more consumer-like citizen services BALANCE THE BUDGET Improve fiscal stability, transparency and growth Reduce operating costs Gain insight required to make effective decisions Operate more efficiently by planning, adjusting and directing resources optimally DEMONSTRATE PUBLIC VALUE Break down agency silos Provide right insight at the right time Be better informed and more proactive Deliver better customer service Achieve positive policy, program and operational performance

OPEN PLATFORM INNOVATIVE APPLICATIONS CONNECTED NETWORK BREAKTHROUGH HANA

PLATFORM

New Apps Extension Integration Managed Cloud PaaS (SAP HANA Cloud Platform) SaaS Business Suite Business Warehouse Other SAP Applications Runtimes / Programming Models XSJS Application Services On Store UX Identity Mgmt. SSO Portal Planning Predictive Analytics Spatial Streaming Text HA / DR Smart Data Mobile Multi_DB Tiering Graph API Mgmt. Collaboration Cloud Connector Integration Gateway Doc. Mgmt Database Services Other DBs, Hadoop Integration Finance HR Procurement Customer Engagement & Commerce Powered by SAP HANA IaaS Open Stack SAP Partners

APPLICATIONS

SAP s Next Big Thing ERP R/3 R/2 1979 1992 2004 2015

SAP S/4HANA unique value for IT and users Reimagined Data Models Reimagined User Experience Simplicity to get the job done on any device with SAP Fiori UX and interactive graphics Simplicity to reduce data footprint with in-memory technology no indices, no aggregates, no redundancies Traditional databases HANA In-memory platform Function oriented Role oriented Guided configuration Reimagined System Configuration Simplicity to configure the system with guided configuration

SAP S/4HANA - Technical & business values Reduced Data Footprint Higher Throughput Full Flexibility ERP on anydb S4/HANA (estimate) ERP on HANA S4/HANA (estimate) ERP on anydb No Indices No Aggregates No Redundancy FI Postings Customers Products Profit Centers Suppliers ON-THE-FLY AGGREGATION 7.1 TB 1.8 TB 0.8 TB 0.5 TB ACTUALS 1 3 FI Postings Customers Products Profit Centers Suppliers Enterprise Software for Big Data and Agility

SAP S/4HANA User Experience Experience the new face of SAP software with the SAP Fiori user experience. Using modern design principles, SAP Fiori provides a role-based experience across all lines of business, tasks and devices. o o o Enable a holistic and consistent experience across multiple devices Achieve instant insight-to-action anytime and anywhere Designed to run with your SAP Business Suite applications Try a selection of apps that apply SAP Fiori UX against sample data and enjoy a beautiful user experience that is personalized, responsive and simple.

The BIGGER Picture

NETWORK

SAP s Business Network simplifies business collaboration YOUR TRADING PARTNERS YOUR Your Company BUSINESS Business Networks YOUR SYSTEMS Discover New trading partners and communities New staffing, contingent labor or goods and services New business opportunities Connect Trading partners anytime, anywhere Any device, back-end system and level of technical ability Collaborate Comprehensive set of intercompany collaboration processes Any commerce category and/or spend type Gain Insights Unique analytics and benchmarking data Real-time alerts and notifications 3rd party data, risk and insurance information

OPEN PLATFORM INNOVATIVE APPLICATIONS CONNECTED NETWORK BREAKTHROUGH HANA