Position Description April 16 Position description Senior Manager Quality, Compliance and Risk Section A: position details Position title: Employment Status: Senior Manager Quality, Compliance and Risk Full Time Classification and Salary: Total package circa $130k, cash component $100-$110k + car + super + generous salary packaging Location: Hours: Contract details: Neami Head Office, Rosanna (Relocation to Preston planned for mid-2016) Between Monday to Friday 9:00am 5:30pm Ongoing Organisational context Neami National is a community-based recovery and rehabilitation service supporting people living with mental illness and psychiatric disability to improve their health, live independently and pursue a life based on their own strengths, values and goals. We provide services in more than 50 locations, ranging from the inner-city and suburbs to regional and remote parts of Australia. Our vision is for full citizenship for all people living with a mental illness in Australian society. Our mission is to improve mental health and wellbeing in local communities across the country. We believe that recovery is an individual process and that with the right kind of support everyone can live a life based on their own strengths, values and goals for the future. We use an approach called the Collaborative Recovery Model (CRM) to support people through our services. The CRM assists individuals to identify their personal strengths and values, to set goals and then helps them make progress towards achieving them. As an organisation based strongly on our mission, vision and values, Neami is committed to demonstrating the highest standards of safety and quality across all of our services. Neami views quality, safety and clinical governance activities as key components of the role and responsibilities of all staff and an essential process in the provision of safe and high quality support services to consumers. We are a smoke free organisation. neaminational.org.au 1 of 7
Position overview Reporting to the General Manager Corporate Services, the Senior Manager Quality, Compliance and Risk will lead a culture of quality and continuous improvement across the organisation. Leading a small team, and working closely with senior stakeholders, this role will oversee the implementation of the Risk Management and Compliance Frameworks, ensuring legislative and regulatory compliance, and robust, practical mechanisms for identifying, mitigating and monitoring risks. In addition, the position will play a key role in developing systems for continuous improvement that harness valuable ideas and innovations from the workforce. This will be done in close partnership with the Service Development team which has responsibility for innovation in service delivery. Key projects include: Managing accreditation against a range of quality standards Implement the Clinical Governance Framework, working with staff and senior managers to embed a culture of quality and safety Develop strategies to effectively implement the Risk Management Framework across the organisation Develop and implement a practical approach to compliance monitoring that adds tangible value Oversee systems and processes to manage Workplace Health and Safety Develop and Implement Business Continuity Strategies Manage the organisation s insurance portfolio In this senior leadership role we are looking for an intuitive leader, conceptual thinker and relationship builder with: Proven ability to translate strategy into action Contemporary knowledge and innovative ideas on how to add value through quality and risk management Outstanding conceptual and analytical skills, and the ability to articulate complex concepts in simple ways Solid project management skills On offer for the right candidate is an attractive package with benefits, dynamic and forward thinking colleagues, and a future focused, socially minded organisation committed to innovation. Period of employment Ongoing, subject to a 6-month probationary period. The Senior Manager Quality, Compliance and Risk may be expected to work some additional hours, including participating in meetings and the occasional interstate travel outside of ordinary working hours. Salary is inclusive of any reasonable additional hours. Accountability The Senior Manager Quality, Compliance and Risk reports directly to the General Manager Corporate Services. Conditions of employment The terms and conditions of employment will be in bound by an Individual Employment contract in which terms and conditions will reflect those of the Neami National Employment Agreement, except where expressly stated otherwise. 2 of 7
The total remuneration package will be circa $130,000 (cash component $100-110K) as negotiated with the successful applicant and will include provision for reasonable additional hours. The package will include an attractive salary, superannuation, and a fully maintained car for personal use. ICT equipment including a smart phone will be provided for work purposes. Very generous salary packaging options are available which can increase take home pay substantially. Criminal record checks are mandatory for all new appointments. Neami National will cover the cost of an Australian check. If you have lived outside Australia for 12 months or more within the last 10 years, you will be required to bear the cost of an International check (~$142.00) Section B: application procedure To discuss the position, please contact: Name: Sasha Eden Title: General Manager Corporate Services Contact Phone Number: (03) 9481 3277 Applications should include a CV and a Cover Letter explaining your interest in the position and working at Neami National. You do NOT need to provide a written response to the selection criteria. To apply, please: Include three current referees. Refer to the Job tab on our website to submit your application. Ensure the files are in Word (.doc) or Adobe Reader (.pdf) format. Closing date for applications: Sunday 17 th April 2016 Please visit www.neaminational.org.au for more information on our organisation, services and other employment opportunities around Australia. 3 of 7
Section C: key responsibilities Leadership Promote the vision, mission and values of Neami to internal and external stakeholders Provide leadership in fostering an open, positive workplace culture by role modelling behaviour that reinforces Neami s values Foster innovation by promoting an ideas culture, taking considered risks to translate opportunities into practice Resource and work collaboratively with managers and staff to drive a positive culture and embed a commitment to excellence in quality, risk and compliance practices Strategy Set the quality agenda for the organisation, in close collaboration with the senior leadership team Provide strategic advice on best practise and innovation in quality improvement Build organisational understanding of the contribution clinical governance. quality, compliance and risk management have towards high quality outcomes for consumers Work with the senior leadership team to develop flexible and practical business planning and project monitoring practices Take a lean processing approach to the development, implementation and review of organisational wide systems, policies and procedures to manage risk and compliance Identify key policy issues relevant to quality, compliance and risk and develop appropriate strategies to respond Operations Develop and oversee Quality and Continuous Improvement systems and initiatives Oversee, support and resource Clinical Governance requirements, working closely with the Chief Operating Officer Implement the Compliance Schedule and oversee the ongoing development of compliance activities to ensure the organisation fulfils relevant legislative, regulatory and contractual obligations Develop effective and practical methods for internal auditing of programs and systems Develop an implementation and review strategy for the Risk Management Framework, and partner with the senior leadership team to implement Ensure the effective management of Work, Health and Safety at Neami Ensure a timeline response to all WHS issues and regularly monitor all staff related incidents and accidents, identifying trends and recommending mitigation strategies Manage the organisational insurance portfolio Develop and implement business continuity strategies Project manages Quality Accreditation processes Project manage, or oversee the project management of, key initiates and projects related to Quality, Compliance and Risk, ensuring implementation on time and on budget Ensure systems are in place for review and evaluation of key initiatives, projects and work practices Monitor progress against financial targets and ensure priorities are established and met Monitor KPI s for day to day operations 4 of 7
Monitor risks related to organisational quality and compliance, and develop appropriate control measures and mitigation strategies Provide reports to senior management and the Board as required, including a bi-monthly report to the GM Corporate Services detailing progress against KPI s for operations, progress on key projects, performance to budget, and organisational risks and opportunities Ensure direct reports in the Quality, Compliance and Risk team are aware of and adhere to Neami s mission, vision, values, policies, procedures and practices 5 of 7
Section D: key competencies Creating diverse staff teams The values, skills, attributes and commitment of our staff are key to our success and reputation as a national mental health service that provides high quality support services to people living with a mental illness. We are strongly committed to further developing and diversifying our work force as part of our strategic directions. We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Further depth is brought by those from diverse cultural backgrounds, Aboriginal staff, and those with lived experiences of mental illness and recovery, all of whom are strongly encouraged to apply for any roles that match their skills and interest: The following competency criteria will inform our selection decision: Significant relevant experience, skills and knowledge in Quality and Risk roles in a Human Services setting, or transferrable skills gained in a service delivery role Proven ability to translate strategy into action, with a focus on engagement and results High level analytical and conceptual skills, and the ability to find clarity in ambiguity and complexity Capacity to problem solve and take decisive considered action Authentic leadership qualities, with proven ability to lead and inspire staff in an environment of change A track record in managing change in complex organisations Intuitive and refined communication skills and capacity to build trusted and influential relationships at all levels Strong written communication skills Solid project management skills 6 of 7
About Neami National Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals. We were founded in 1986 by a group of concerned residents wanting to support people in their local community. Our vision is for full citizenship for all people living with a mental illness in Australia. Our mission is to improve mental health and wellbeing in local communities. Our values and core principles are self-determination, choice, change, respect, empowerment, growth, hope, wellbeing, partnerships, diversity, learning and quality. We believe everyone can live a fulfilling and meaningful life through connecting with the things they care about, the people around them and their local community. Our role is to work with and walk beside people in their own recovery journey, whatever that means to them and however long it takes. Today, we support over 7,000 Australians in New South Wales, Queensland, South Australia, Victoria and Western Australia across a variety of short and longer term mental health support and housing services. Three reasons to work with us 1. High quality services We have a fundamental commitment to provide each person we support with the highest quality services possible that match their values, strengths and goals in life. We base our work on the best evidence available and have our own Research and Service Development Team. We also have an in-house Learning and Development Team that offers comprehensive training to all staff throughout their time with us. Our service model is based on the University of Wollongong s Collaborative Recovery Model, which underpins all our services and provides for consistency and measurable outcomes. We also incorporate the Optimal Health Program from St Vincent s Frameworks for Health, our own Physical Health Prompt and other complementary tools and approaches as needed. 2. Learning and innovation We have grown and developed a lot in the last three years, with a doubling of the number of people we support and in the staff who support them. This growth and development can be directly attributed to the quality of our services and the culture of learning and innovation that drives us as an organisation. We believe in learning new things, considering new perspectives and testing out new ideas as we find better ways to do things. We are always looking ahead to ensure we can take advantage of new opportunities and respond to any risks or issues that are facing us and our sector. 3. Support for staff Everything we do to support people to improve their mental health and wellbeing relies on our talented, well trained and passionate staff team. We know that providing support to people with complex needs is challenging as are many of the other corporate roles within our organisation. That is why we provide a supportive environment, comprehensive training, generous leave provisions and workplace flexibility measures to help people balance work and personal commitments. 7 of 7