POSITION DETAILS: POSITION DESCRIPTION TITLE: LabPLUS Department Quality Officer REPORTS TO: Technical Head / Clinical Head LOCATION: LabPLUS AUTHORISED BY: Laboratory Manager, LabPLUS DATE: May 2017 LabPLUS VISION: Supporting the best model of care for our community. Our vision will require us to be aligned, sustainable, capable and collaborative and the patient is at the heart of everything we do. PRIMARY FUNCTION: To be the department s first point of contact for all quality related issues. Liaise between the department and the Quality Standardisation Group. Determine criteria and methods needed to ensure that both the operation and control of the LabPLUS Quality Management system is effective for the department. Ensure the availability of resources and information necessary to support the operation and monitoring of the LabPLUS Quality Management System. Reporting to Technical Head and Clinical Head on the department s performance in regards to the LabPLUS Quality Management system and needs for improvement. Help develop and oversee Process Improvements within the department. It is expected that this roles works closely with the LabPLUS Quality Manager and LabPLUS Quality Officer. KEY ACCOUNTABILITIES Key Result Area Departmental quality documentation Expected Outcomes/Performance Indicators Understand fully the Medialab documentation system and LabPLUS document policy requirements. Maintain LabPLUS wide documentation updates. Departmental quality training Induction of new staff to the Quality Systems used within the department and LabPLUS. Train new staff how to use the LabPLUS Event database and other Quality databases in the department. Train new staff how to access LabPLUS Quality documents. Help communicate to staff improvement plans and related goals. Maintenance of department systems for assuring continued Conversant with ISO15189:2012 and other discipline specific regulatory requirements.
accreditation and regulatory compliance Manage quality databases for department Attend and contribute meaningfully to the Quality Standardisation meeting Familiar with the Consumer Liaison complaints process. Understanding of requirements for maintaining LabPLUS MPI approval as a transitional and containment facility. Co-ordinate EQAP ensures all analysis is covered, appropriate review of reports, follow up investigation as appropriate. Ensure implementation and standardisation of LabPLUS wide quality procedures/ forms across all sections. Oversee LabPLUS Departmental Vertical and Horizontal Quality audits. Oversee responses to Internal audits with Technical Head. Oversee responses to external audits with Technical Head. Participate in Internal audits as auditor. Participate in annual departmental Management Review Meeting. Maintain complaints/ events/ equipment databases for the department. Understand fully the LabPLUS Event procedure, investigate and respond to department events. Report findings to the Technical Head and escalate to Quality Manager where appropriate. Create a monthly report of the department s LabPLUS Events, review and identify issues for further follow up. Review monthly DTA trends and take appropriate actions. Submit events in the ADHB Safety Management System. In collaboration with Section Leaders/Technical Specialists Investigate departmental incidents in the ADHB Safety Management System, report finding to Technical Head and escalate to Quality Manager where appropriate. Assist with and implement LabPLUS wide process improvement initiatives. Attend departmental Quality & Standardisation meetings, reporting on issues and being proactive to identify opportunities for improvement. Actively engage in Quality discussions. Report back on Q & S meeting to department. Implement Quality Improvement initiated by the Q & S Group. Promote and engage in standardisation across the organisation where appropriate. Quality improvement Assist Technical Head with follow up of non-compliances and complaints. Take immediate corrective action to eliminate the cause of non-conformities. Take a proactive approach to identify opportunities for improvement for potential non conformities. Action plans for improvements shall be developed documented, implemented as appropriate. Review departmental trends/ KPIs in conjunction with the Technical Head. Contribute to LabPLUS Process Improvement projects as appropriate including LEAN.
Teamwork/Organisation Contribute to Department and LabPLUS Strategic, Business planning, Capex and other plans as required. Attend departmental meetings, reporting on issues and being proactive to identify opportunities for improvement. Contribute to department and LabPLUS budgeting and reporting as required. Ensure effective and efficient use of resources. Show initiative when unusual circumstances occur. Maintain and support communication within the team. Maintain professional and courteous relationships using the ADHB values Welcome, Respect, Together, Aim High. Contribute to the team ethic of the department and remain at all times customer focussed. Demonstrate good verbal and written communication. Provide a role model for professional accountability. Develop and maintain the skills of team members. Show flexibility by accepting additional workload when required. Health and Safety Show an awareness of hazards. Follow general laboratory and department-specific safety instructions. Identify non- ergonomic / potentially dangerous working situations and / or practices. Self-Development/ Self- Management Maintain competency records and ensure competency is relevant to the tasks assigned and performed, including day to day duties and all shift and on-call obligations. Attend educational opportunities/conferences relevant to the role and scope of practice. Establish annual goals. Maintain annual leave balance following LabPLUS guidelines. RELATIONSHIPS External Internal Committees/Groups Service Suppliers and providers H&S organisations IANZ Clients / patients/ referrer s / clinicians Other DHB Laboratories Department Technical Head / Director Service Manager (Laboratory Manager) Operations General Manager LabPLUS Clinical Director LabPLUS Technical Heads LabPLUS Clinical Leaders LabPLUS Quality Manager LabPLUS Quality Officer LabPLUS Administration team Departmental staff All LabPLUS Staff All clinical users of the service ADHB Quality Unit He Kamaka Oranga Other ADHB Operating Units Operations Meeting if required Quality and Standardisation Group Appropriate departmental meetings as required
Clients/Customers / Patients PERSONAL SPECIFICATIONS Education Essential Qualifications Professional Registered with the New Zealand Medical Laboratory Science Board with a current APC; or deemed registerable by the MLSB at the time of appointment, as required for scope of practice. Experience/Knowledge Demonstrated practical experience in the laboratory including knowledge of QC/ QA requirements. Working knowledge of Quality Management, especially with the requirements of ISO 15189. Working knowledge of computer based systems within the context of a Medical Laboratory. Working knowledge of process improvement management systems. Has demonstrated computer skills to manage reporting, spreadsheet analysis and presentations. Desired Graduate Diploma in Quality Systems or similar qualification. Demonstrated active participation in Quality Improvement Projects/ Systems. Work experience in Risk and Project Management. Knowledge of Delphic, LIS. Experience in customer / client services within the health sector. Demonstrated recent practical experience in the speciality. A sound knowledge of NZ Health Sector.
PERSONAL CHARACTERISTICS Ability to create, influence and support change. Strong analytical, numeracy, planning and implementation skills. Enthusiastic personality. Resourceful and resilient; able to cope under pressure. Sets the highest ethical and professional standards and leads by example in all interactions. Outcome/solution focussed. Understands and maintains the competencies of the practitioner s scope of practise as determined by the Medical Sciences Council of New Zealand. CRITICAL COMPETENCIES COMPETENCY DESCRIPTION 1. Technical Has the technical knowledge and skills to carry out the work to the Competence desired standard. 2. Quality Orientation Pays attention to detail and initiates self-checking procedures, ensures high levels of accuracy and consistent quality. Proactive in identifying Quality Improvements. 3. Organising Establishes a plan of action and achieves priority goals. Manages workload/ workflow, recognises and addresses barriers and takes account of changing priorities. Manages improvement projects and timelines around these to ensure projects are delivered on time. 4. Team work Collaborates with fellow laboratory staff and other work groups to achieve objectives for the good of the whole. Actively contributes to and accepts consensus decisions. Recognizes and respects individual differences. 5. Communication/ Expresses information effectively, both orally and in writing. Interpersonal skills 6. Patient/Customer Orientation Empathizes with others and considers their needs and feelings. Develops positive working relationships with customers, identifies and seeks to meet their needs. Treats them as first priority and improves service. 7. Self-Management Sets high standards and strives to achieve stretching goals. Displays drive and energy and persists in overcoming obstacles. Copes with stress, is receptive to change and understands personal limitations. Is proactive and displays initiative. Have a current Annual Practising Certificate. 8. Ability to learn Accepts new ideas; assimilates new information; applies that which is being learned. Acknowledges and learns from mistakes and improves outcomes. 9. Values and Diversity Display cultural sensitivity and values diversity. Appreciate insights and ideas of all individuals and works effectively with these differences.
WORKING FOR ADHB EXPECTATIONS OF EMPLOYEES CITIZENSHIP All employees are expected to contribute to the innovation and improvement of Auckland District Health Board as an organisation. This means: Using resources responsibly Models ADHB values in all interactions Maintaining standards of ethical behaviour and practice Meeting ADHB s performance standards Participating in organisation development and performance improvement initiatives Helping to develop and maintain Maori capability in ADHB, including developing our understanding of the Treaty of Waitangi and ways in which it applies in our work Raising and addressing issues of concern promptly THE EMPLOYER AND EMPLOYEE RELATIONSHIP We have a shared responsibility for maintaining good employer/employee relationships. This means: Acting to ensure a safe and healthy working environment at all times Focusing our best efforts on achieving ADHB s objectives. A performance agreement will be reached between the employee and their direct manager and/or professional leader containing specific expectations. CONSUMER/CUSTOMER/STAKEHOLDER COMMITMENT All employees are responsible for striving to continuously improve service quality and performance. This means: Taking the initiative to meet the needs of the consumer/customer/stakeholder Addressing our obligations under the Treaty of Waitangi Involving the consumer/customer/stakeholder in defining expectations around the nature of the services to be delivered and the timeframe Keeping the consumer/stakeholder informed of progress Following through on actions and queries Following up with the consumer/customer/stakeholder on their satisfaction with the services PROFESSIONAL DEVELOPMENT As the business of ADHB develops, the responsibilities and functions of positions may change. All staff are expected to contribute and adapt to change by: Undertaking professional development Applying skills to a number of long and short term projects across different parts of the organisation Undertaking such development opportunities as ADHB may reasonably require