Position: Careerforce Apprenticeship Advisor Purpose of position The purpose of this role is to: Work with employers to promote apprenticeships To provide support, guidance and assessment for apprentices Work across the sectors that Careerforce supports to promote Apprenticeships Reporting relationships Reports to: Regional Manager Employer Services Direct reports: Nil CEO General Manager Employer Services Regional Manager Employer Services Careerforce Apprenticeship Advisor Delegated authority Financial: Within budget delegated by the Regional Manager Employer Services Other: Nil External relationships Internal relationships Committees/Groups o All existing customers o All potential customers o Employers o Secondary schools o Trainees o Employer Services Team o Support Services Team o Product & Development Team o Wider Careerforce staff o Industry sector groups as applicable Careerforce Apprenticeship Advisor (CAA) JD - June 2018 1
Careerforce Key Result Area Strategic and business planning General activities Contribute, as appropriate, to the strategic and business development of Careerforce in areas(s) of responsibility. Specifically, the success of the Apprenticeship programme that support the requirements of the business plan. Overall performance Contribute, as appropriate, to the overall performance of Careerforce. Risk management Identify risks and impacts, and identify, implement and review solutions within areas of responsibility. Company Culture Attend and participate in relevant meetings and training days, and provide input and collegial support of colleagues. Quality Ensure that information pertaining to own role and responsibilities is regularly monitored and reviewed. Resource management Uphold and implement as appropriate resource requirements, health and safety procedures, and all required HR policies and procedures. Project support Assist in projects as requested and as relevant to areas of skill and capability. Key stakeholders Develop new and existing relationships with Marketing and promotional activities stakeholders. Attend appropriate conferences, expos, career evenings, graduations and promotional events that will promote Careerforce training and related activities as requested. Performance measures All identified tasks/areas of responsibility are performed in an effective and pro-active manner. Evidence of contributions to meeting key strategic goals and all compliance and QA requirements. Risk management plans and activities are developed and implemented for all services contracts. Regular attendance and full participation at meetings and training days as required. Information is accurate, up-todate and audience friendly, and provides clarity around Careerforce s activities. All relevant compliance issues, policies and procedures are upheld and implemented. Assistance is relevant, constructive and proactive. Evidence of pro-active stakeholder engagement. Contribution at functions results in positive opportunities and outcomes. Careerforce Apprenticeship Advisor (CAA) JD - June 2018 2
Communication, team support and administration Ensure communications is regularly monitored and reviewed. Provide timely reports as required, including input into databases and other electronic recording systems. Undertake travel as required. Communications is accurate, up to date and audience friendly. Reports submitted as required; accurate information entered, stored and maintained. Travel requirements met. Position Key Result Area Relationship management - Apprenticeships Specific activities Manage a portfolio of clients within a region. Support regional cross sector development and relationships. Work with providers to increase the number of apprentices entering into training agreements. Apprentice support Provide solutions to support trainees timely completion of Apprenticeships, and monitor their ongoing progress. Establish a pastoral care visit and call schedule. Complete assessment of apprentice s competence and per training schedule. Māori and Pacific liaison and support Identify regional and national Māori and Pacific agencies and providers, and provide targeted advice and support that aligns with their needs and aspiration. Sector Engagement Join regional forums to assist with the promotion and support of Apprenticeships Attend appropriate expo s, careers events and conferences to promote Apprenticeships. Contribution to culture and collaboration Attend team meetings as requested. Provide feedback and support to team members and other areas of Careerforce. Performance measures Clients receive timely and accurate information to help them make good on-the-job training decisions. Business development opportunities are recognised and effectively acted upon. Training reports used effectively to support trainee interactions. Pastoral care obligations are completed in line with TEC expectations. All assessments completed in a timely manner with quality feedback to apprentices. Evidence of positive engagement with Māori and Pacific agencies and providers. Regional forums attended and contributed to. Opportunities for promotion and marketing are attended. All team meetings attended and contributed to. Evidence of collaboration with staff of Careerforce. Careerforce Apprenticeship Advisor (CAA) JD - June 2018 3
Person specifications Education, qualifications, training Knowledge and experience Generate and make referrals for business to other units within Careerforce. Essential A qualification at NCEA Level 5 or above (or equivalent). A current full New Zealand driver licence. Experience in engagement with employers or stakeholders. Experience in developing and maintaining strong relationships. Previous experience in a mentoring/support role. Experience in developing and monitoring plans. Computer literate, and working knowledge of email, internet, Microsoft Word and Excel. Commitment to the principles of Te Tiriti o Waitangi. Proven ability to meet agreed targets. Skills Interpersonal and teamwork skills. Ability to present information accurately and prepare information for clients. Proven experience in setting up and maintaining records and providing concise reports. Ability to build and maintain effective working relationships across a wide range of people/community groups/organisations. Ability to work effectively and independently of immediate support or oversight, and take responsibility for own workload. Attributes Understanding of and empathy with the challenges faced by workplace based training and/or the health and Referrals made to other business units where appropriate. Desirable A tertiary qualification relevant to the health and disability, social services or education sectors. Links with organisations and agencies in the health and disability, aged support, or social services sectors. Experience in providing training. Experience in conducting, evaluating or overseeing assessment practices. Knowledge of the role and function of the TEC NZQA, ITOs and Careerforce. Previous experience with databases. Experience in marketing and communication. Understanding of workplace literacy and ESOL needs. Careerforce Apprenticeship Advisor (CAA) JD - June 2018 4
disability, aged support, and social services sectors. Possess a positive, can-do, high energy attitude. Ability to work alongside people from varied backgrounds and abilities in a non- judgemental manner. Ability to address problems and propose and support the implementation of workable solutions. Sound ability to develop and maintain professional relationships with stakeholders. Ability to communicate effectively, including welldeveloped written, oral and presentational skills. Have a passion and excitement for continuing and adult education and training. Flexibility and ability to think outside the square. Careerforce Apprenticeship Advisor (CAA) JD - June 2018 5
Demonstrated competencies Kaitiakitanga - Commitment to Achievement: Displays personal commitment to excellence and focuses on attaining team goals and objectives. Upholds responsibilities and is constantly and consistently a high performer who aims for quality results. Honesty and Integrity: Models the highest standards of personal, professional and organisational behaviour to ensure a politically impartial and trustworthy Careerforce, and always operates with transparency, fairness, and integrity. Manaakitanga Emotional Intelligence: Demonstrates respect for self and others; uses appropriate interpersonal styles with peers, colleagues, and clients to achieve business goals; modifies behaviour to situations and people involved. Intellectual Capability: Applies an intellectual process which demonstrates an ability to quickly grasp and assess ideas to arrive at well-reasoned solutions that take immediate and longer-term consequences into account. Teamwork/Collaboration: Works effectively with others to accomplish organisational goals, taking actions that respect the needs and contributions of others, putting team objectives ahead of personal objectives as appropriate. Client Focus: Dedicated to meeting the expectations and requirements of internal and external clients; committed to ascertaining clients needs and continuously improving products and services to meet them; provides timely and accurate information to clients; establishes and maintains effective relationships with clients and gains their trust and respect. Kotahitanga - Building and Sustaining Relationships: Builds strong working relationships and alliances, both internally and externally, to capitalise on business opportunities and collaboratively achieve business goals. Change Agility: Flexible and adaptable to change; maintains effectiveness when experiencing changes in work tasks/environment; adjusts to work within new work structures, processes, requirements and cultures. Effective Communication: Clear and effective two-way communication with a wide range of people and in all situations, in order to explain, persuade, convince and influence others. Functional/Technical Skills: Has the functional and technical knowledge and skills to deliver on role requirements at a high level of accomplishment; keeps up to date with developments and trends in field of expertise. Variation of duties Duties and responsibilities described above should not be construed as a complete and exhaustive list as it is not the intention to limit in any way the scope or functions of this position. Duties and responsibilities can be amended from time to time either by addition, deletion or straight amendment by the CEO to meet any changing conditions as to examine or provide information on any specific project or circumstance. Careerforce Apprenticeship Advisor (CAA) JD - June 2018 6