Remote Support Platform for SAP Business One. June 2013 Partner External

Transcription

1 Remote Support Platform for SAP Business One June 2013 Partner External

2 Remote Support Platform Advantage for SAP Business One Run Better with RSP RSP has been engineered to mitigate implementation and operational risks, reduce TCO and to get the most value out of SAP Business One Optimised Service Efficency Pro-Active Maintenance Focus On High-Value Services RSP for SAP Business One helps our partners do what they do best, even better! Rapid Upgrade Process Enhance Customer Satisfaction 2011 SAP AG. All rights reserved. 2

3 RSP for SAP Business One In a Nutshell Life Cycle Management solution for monitoring, protecting and managing SAP Business One installations Customer Signs Contract Embedded Upgrade Wizard RSP Installs Contracted Software Product Support and Patch Distribution Embedded Configuration Wizard Go-Live Check Monitoring and Curing 2011 SAP AG. All rights reserved. 3

4 RSP for SAP Business One Simple Life Cycle Management Tool Monitor, Protect, Keep Up To Date and Heal with one easy to use application Partner Channel break through in supporting customers remotely Single User Interface System Monitoring Embedded services Partner Channel and the Studio Dashboard with key information Full management and monitoring of installed components Wizard based approach for user communication Repository of reports Initialization Wizard: Installation and configration in just 7 minutes Traffic lights indicate application readiness Overview of hardware and software configuration Overview of business setup and customization level SAP Business One software updates Supports huge file transfers Over 60 Health Checks Many Corrective Tasks Customized Solutions Portugal Software Certification Distribution Pre-upgrade tests Partner Tasks Assign Tasks to one or many customers Assign customized solutions to selected customers Request large file transfers 2011 SAP AG. All rights reserved. 4

5 RSP Key Features Initialization Wizard Supporting Fast Setup Benefits to Partners Initialization wizard to guide you through entire setup process Configuration templates to speed up setup process for multiple installations Connection tests to various services, to ensure everything will work after setup Setup application in less than 1 minute (for simple environments) 2011 SAP AG. All rights reserved. 5

6 New User Interface Simple Navigation via Central Management Console 2011 SAP AG. All rights reserved. 6

7 RSP Key Features Real-time System Monitoring RSP scans and reports on system readiness to ensure smooth daily business operations System Status Report provides comprehensive system assessment Automatic checks on important system factors such as disk space and back-up status Detailed information on business setup and customization Overview of hardware and software configuration Traffic lights to visually indicate system readiness and areas that need attention Reports highlight changes compared to the previous reports and include previous data Avoid manual administration of data in SAP Systems 2011 SAP AG. All rights reserved. 7

8 Remote Support Platform 3.0 Overview for SAP Business One 9.0 Four key elements for Remote Support Platform 3.0 for SAP Business One Task templates and immediate execution Change configuration using available tools Easy to set-up and flexible backup solution First test, prepare then run the upgrade PowerShell backup upgrade Create tasks from templates with minimum required setup Release to customers and receive feedback as soon as tasks are generated Further automation of maintenance tasks via Scripting Language Easily run repetitive DI scripts by embedding them into the PowerShell to execute automatically Add users and manage VAT changes via RSP extended tasks Choose among various backup options: full, differential or delta Set additional tasks ie. consistency checks to be executed prior to backup Backup SAP Business One attachments automatically Pre-upgrade tool always downloaded automatically by RSP Run upgrade test on company DB silently Upgrade performed only when database is ready 2011 SAP AG. All rights reserved. 8

9 Implementation at Partner Environment example of the setup Customers Partner Studio RSP WebDAV Customer distributed environment with many RSP installations world wide or across the country WebDAV a storage place on internet server used for transmittal of prepared by partner RSP tasks and generated reports. Partner uses RSP Studio for overall task management and RSP Reporting for task results presentation. RSP Studio automatically uploads to WebDAV tasks and downloads respective reports SAP AG. All rights reserved. 9

10 Benefits for Customers and Partners Run Better with RSP for SAP Business One 24/7 CUSTOMER Reduce your TCO Minimize unplanned downtime and business disruption Achieve peak system performance, stability and improved data consistency Get accelerated and predictable problem resolution Reduce time for system maintenance PARTNER Achieve complete visibility into your customer base Improve your efficiency in service delivery Enhance your customers satisfaction High-value services potential without high investment 2011 SAP AG. All rights reserved. 10

11 Remote Support Platform (RSP) for SAP Business One Primary Support Platform for SAP Business One Support Services RSP is the primary support platform for receiving SAP Business One support services. RSP is simple to install, use, and is FREE for customers on maintenance. See appendix slides or visit the SAP Business One Partner Portal to review key SAP Business One support services only delivered via RSP as of June Partners are obligated to install and activate RSP across their customer base as outlined in the Maintenance Package for SAP Business One 2011 SAP AG. All rights reserved. 11

12 More Information See for: Description of services available Product Availability information E-learning sessions Documentation and FAQs Download information Visit us on the SAP Community Network for: Blogs Forums Watch this YouTube Video 2011 SAP AG. All rights reserved. 12

13 SAP Partner Quality Program A program of quality enablement services and tools available to Partner Edge Partners designed to help partners build up a robust risk and quality management frameworks, and provide recommendations and guidance on how to manage project risks. Benefits: Grow your SAP business Drive more successful projects Acquire a dedicated Quality Consultant offering guidance and support Deliver predictable and profitable implementations Achieve a sales differentiator through Quality Accreditation Clickhere to go directly to Partner Quality section in PartnerEdge Portal To request a deeper understanding of the program and learn how to participate please contact your Partner Service Advisor Click here to listen to an Accredited Partner s Experience 2011 SAP AG. All rights reserved. 13

14 Thank You!

15 Appendix Slides

16 RSP for SAP Business One Continuous Monitoring, Content & Solution Delivery Partner Service Client: RSP Remote Console -> Single user interface to manage multiple Service Agent installations Remote system control Remote execution of resolutions RSP Reporting Solution -> Provide quick overview of customer installation Access to the result of heath tasks Customized reporting Remote Support Platform Studio -> Create and assign customized tasks for one or many customers Request databases from customer Simple shell commands INTERNET Customer Service Agent: RSP Agent Console -> Real-time system monitoring via dashboards Task repairs, scheduling & execution Reports and Alerts repository & distribution Application management Software downloads & database uploads SAP Engine: RSP Studio -> RSP task development RSP backend system -> Assigning and publishing RSP tasks to customers RSP Support CRM -> Sends RSP customized Solution Access customer messages and specific reports provided by RSP R&D Interface for continuous innovation on issue resolution 2011 SAP AG. All rights reserved. 16

17 RSP Key Features Automatic Data Maintenance in SAP Systems RSP eliminates the need to manually update customers system data on SAP Service Marketplace by automatically sending the installation data to SAP What is System Data? System Data provides technical information on SAP Business One customer installations such as database type and version, SAP software and add-ons, Windows version, and language setup. Why should I maintain it? Accurately maintained system data enables SAP to solve your problems more effectively and with higher quality results Avoid manual administration of data in SAP Systems What does RSP do? By using RSP, your system data will be maintained automatically on SAP Service Marketplace so you and your customers can get targeted and higher quality resolutions based on specific customer situations 2011 SAP AG. All rights reserved. 17

18 Simple Installation Process RSP can simply be downloaded from the SAP Service Marketplace The current version supports: SAP Business One 8.8 Release Family SAP Business One 9.0 No additional hardware required. RSP complies with all hardware and software requirements applicable to standard SAP Business One installation Can be installed in as little as 7 minutes / OR by default if you are installing SAP Business One release 8.8 onwards Always up-to-date with automatic software upgrades INTERNET Downloads and Installs in less than 7 minutes 2011 SAP AG. All rights reserved. 18

19 RSP Landscape High Level Landscape Partner Environment Internet Customer Studio 1 Assign Tasks To Customers Read Tasks From Partner 2 RSP 8 Read Customer Configuration for Task Management 6 5 Download Results from Customer WebDAV Upload Results to Partner 3 Upload Files to Partner 4 RSP RSP Upload Results to DB RSP DB Read Reports Analyze Data 7 RSP reports Standard Tools 3 rd Party component Firewall Firewall MSQL DB 2011 SAP AG. All rights reserved. 19

20 Partner Channel Well established connectivity with Partner Support environment 2011 SAP AG. All rights reserved. 20

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