Unleashing Content to Drive Business Process Excellence. Speaker Name Software AG

Transcription

1 Unleashing Content to Drive Business Process Excellence Speaker Name Software AG

2 Information Overload "...in an information-rich world, the wealth of information means a dearth of something else: a scarcity of whatever it is that information consumes. What information consumes is rather obvious: it consumes the attention of its recipients. Hence a wealth of information creates a poverty of attention and a need to allocate that attention efficiently among the overabundance of information sources that might consume it" Herbert Simon /8/2010 Process Get World There 2010 Faster. 2

3 Solution = Information + Process 82% of you believe that documents are critical to the successful operation of your organization Another 70% claim that weak document processes impact negatively on the operational flexibility Pan-European study by IDC 9/8/2010 Process Get World There 2010 Faster. 3

4 The Role of Process & the BPM Suite (BPMS) Process Automation & Coordination Efficiency BPMS Agility Transparency The Weak Link 9/8/2010 Process Get World There 2010 Faster. 4

5 The BPMS Landscape Get There Faster.

6 BPM is a program of initiatives Do you want multiple tools to support each project? The more scenarios your BPMS supports, the lower your TCO Get There Faster. 9/8/2010 Process World

7 Document-Centric Processes/Industries Claims management, clinical trial management, etc. All have heavy document-centric and unstructured/ collaborative requirements Loan origination, credit applications, new account opening, etc. Underwriting, claims/payout management, policy administration, etc. Visa applications, social security payments administration, etc. Get There Faster.

8 webmethods Content Service Platform Result of the partnership between & Braintribe has > 10 years content-integration and end user-experience Proven Enterprise readiness Fits perfectly through Service-Oriented Architecture An ECM offering was not the answer Software AG is not in that market As a pioneer of content integration/federation, Braintribe was obvious choice 9/8/2010 Process Get World There 2010 Faster. 8

9 User Composite Applications Compliance & Analytics Business Activity Monitoring Process Process Automation Integration & Middleware Infrastructure & Information Get There Faster. 9/8/2010 Process World

10 Content in Process - Scenarios 4 3 Form Get There Faster. 10

11 CONTENT INTEGRATION & FEDERATION 1 Arrival of a fax (or or scanned document) triggers my process To speed up processing and avoid manual datacollection at Helvetia Germany incoming faxes and s are automatically classified, data is extracted and business processes are started. Get There Faster. 11

12 CASE MANAGEMENT 2 Processing lease-cases including all relevant information (e.g. invoices, s, contract, ) on top of our existing informationlandscape (IBM CM, Fileserver, Exchange, ) UniCredit Leasing is archiving incoming invoices, processes are started and the collected data is saved back to the documents together with process-history. Get There Faster. 12

13 CONTENT COMPLIANCE & ANALYTICS 3 Our new product introduction process requires a lot of document attachments but the documents need to be maintained, versioned etc. on Documentum As a leading company in industrial plant, documentation at BIS / VAM has to comply with industry-standards in quality and safety-management. Get There Faster. 13

14 CONTENT CENTRIC BPM Form 4 Our process requires integration with InfoPath, Adobe forms and Excel. We want the process participants to use the native applications (InfoPath, Adobe, Excel) as task user interfaces Communication with external damage assessment is completed at HDI insurance using automatically generated and evaluated electronic forms. Get There Faster. 14

15 USER EXPERIENCE 5 We want our process participants to access and work with their tasks completely in SharePoint Clerks at CLAL insurance can process their daily business, search for documents and cases integrated within an WEB-solution. Get There Faster. 15

16 Customer Use Case Hedge fund management at major Swiss bank June 08-09, 2010 ProcessWorld Get There Berlin Faster. 16

17 Challenges June 08-09, 2010 ProcessWorld Get There Berlin Faster. 17

18 Standards vs. Hedge Funds June 08-09, 2010 ProcessWorld Get There Berlin Faster. 18

19 Standards vs. Hedge Funds (el. Dossier) User Experience Case Management Content Integration Compliance & Analytics Content Centric BPM June 08-09, 2010 ProcessWorld Get There Berlin Faster. 19

20 ROI analysis The new solution based on the Content Service Platform (CSP) fixed previous shortcomings and leads to a substantial improvement in efficiency and cost reduction. Intelligent documents enable STP 70% increase of efficiency June 08-09, 2010 ProcessWorld Get There Berlin Faster. 20

21 now imagine 70% cost reduction... 1 M$ / year based on knowledge workers 2 3 Get There Faster. June 08-09, 2010 ProcessWorld Berlin 21

22 Thank You!

23 Backup Slides!

24 User Composite Applications Compliance & Analytics Business Activity Monitoring Process Process Automation Integration & Middleware Infrastructure & Information Get There Faster. 9/8/2010 Process World

25 Case Management 9/8/2010 Process Get World There 2010 Faster. 25

26 Case Management 9/8/2010 Process Get World There 2010 Faster. 26

27 Content Centric BPM Get There Faster.

28 Content Centric BPM Get There Faster.

29 Compliance & Analytics Get There Faster.

30 Compliance & Analytics (Audit-Trail) Get There Faster.

31 Compliance & Analytics Get There Faster.

32 Compliance & Analytics Get There Faster.

33 Content Integration & Federation 9/8/2010 Process Get World There 2010 Faster. 33