Fuji Xerox. Corporate Profile

Transcription

1 Fuji Xerox Corporate Profile

2 Committed to Being Our Customers Ultimate Partner Fuji Xerox adopted a new corporate logo on April 1, Along with this change, we have recommitted ourselves to placing the customer first as well as pledged to work closely with our customers to solve their increasingly diverse and complex issues related to business and management. Fuji Xerox proclaims that we will continually excel in terms of the quality of our products and services as well as enhance all of our activities related to customers to support their businesses globally. 2

3 Corporate Overview Corporate Information Name Fuji Xerox Co., Ltd. Headquarters Akasaka, Minato-ku, Tokyo JAPAN Telephone President and Representative Director Tadahito Yamamoto Date of establishment February 20, 1962 Established as a joint venture between Rank Xerox Limited (whose name was changed to Xerox Limited on October 31, 1997) and Fuji Photo Film Co., Ltd. Capital 20 billion yen Shareholders FUJIFILM Holdings Corporation (75%) Xerox Limited (25%) Number of employees 42,033 (FY2007; consolidated); 11,332 (FY2007; unconsolidated) Business sites Headquarters: Tokyo Research laboratories: Nakai-machi (Kanagawa, Japan), Palo Alto (California, U.S.) Development/manufacturing sites: Japan: Ebina (Kanagawa), Iwatsuki (Saitama), Takematsu (Kanagawa) Kawasaki (Kanagawa), Suzuka (Mie), Namerikawa (Toyama) China and other locations: Shanghai, Shenzhen and other cities Main sales and service offices in Japan: Approximately 300 cities including key locations such as Sapporo, Sendai, Tokyo, Yokohama, Nagoya, Kyoto, Osaka, Kobe, Hiroshima, Fukuoka and Okinawa Overseas bases (countries/regions): South Korea, China (including Hong Kong and Taiwan), the Philippines, Vietnam, Thailand, Malaysia, Singapore, Indonesia, Australia, New Zealand and the United States Directors and Corporate Auditors As of July 1, 2008 President and Representative Director Tadahito Yamamoto Representative Directors Nobuoki Okamura Haruhiko Yoshida Directors Jiro Shono Shinichi Koyama Noboru Sasaki Tamotsu Sakamoto Willem T. Appelo Kazimierz J. Herchold Shigetaka Komori Anne M. Mulcahy Tadashi Sasaki Corporate Auditors Full-time Corporate Auditors Kazunori Satomi Kazunori Ando Corporate Auditors Toshio Takahashi Tetsuya Shiokawa Sales and Service Areas Performance Fuji Xerox s sales and service areas cover Japan, China and other Asia-Pacific countries and regions. The Americas, Europe and other regions are covered by Xerox Corporation and Xerox Europe. Laos Myanmar Thailand Malaysia Singapore China Indonesia Australia Japan South Korea Taiwan Hong kong The Philippines Vietnam Cambodia New Zealand Revenue (consolidated) ( Billion) 1, ( Billion) , , , Ordinary profits (consolidated) (FY) (FY) Consolidated revenue by business segment (FY2007) Global Services: 7% Production Services: 13% Office Printers: 17% Other countries/ regions: 41% Other Consolidated revenue by geography (FY2007) Office Products: 55% Japan: 59% 3

4 Main Locations Development/Manufacturing Ebina Center (Kanagawa, Japan) Principal site to develop copy/ multifunction devices and related products, as well as to establish manufacturing technologies Iwatsuki Center (Saitama, Japan) Focuses on development of printers, multifunction devices for large-format drawings and plotters Takematsu Center (Kanagawa, Japan) Develops and manufactures imaging materials for copy/multifunction devices and printers KSP Center (Kanagawa Science Park) (Kanagawa, Japan) Develops software that is key to the documentrelated services business Suzuka Fuji Xerox Co., Ltd. (Mie, Japan) Serving as Fuji Xerox s flagship production site in Japan, it handles all manufacturing processes, from development to assembly of printed wiring boards, optical units and mechanical parts Fuji Xerox Imaging Materials Co., Ltd. (Toyama, Japan) Produces imaging materials for copy/ multifunction devices and printers and has a dedicated state-of-the-art plant for EA toner Niigata Fuji Xerox Manufacturing Co., Ltd. (Niigata, Japan) A subsidiary responsible for integrated development and production from basic technologies to finished products of photoreceptor drums, engines, controllers and software for laser printers Fuji Xerox of Shanghai Limited (Shanghai, China) Develops and produces low- to mid-speed copy/multifunction devices as well as toner cartridges Fuji Xerox of Shenzhen Ltd. (Shenzhen, China) Produces laser printers, copy/multifunction devices and consumables Fuji Xerox Eco-Manufacturing Co., Ltd. (Thailand) An integrated recycling site to recycle used products recovered from nine Asia-Pacific countries and regions Fuji Xerox Eco-Manufacturing (Suzhou) Co., Ltd. (Suzhou, China) Recycles used products recovered throughout China (excluding Hong Kong, Macao and Taiwan) Sales Offices Tokyo Sales Office (Tokyo, Japan) A core base for sales/marketing activities Research Laboratories Nakai Research Center (Kanagawa, Japan) Globally researches and develops digital image processing, networking, environmental and other technologies as Fuji Xerox s core R&D center China Sales & Marketing (Shanghai, China) Promotes business development in China (including Hong Kong and Macao, excluding Taiwan) FX Palo Alto Laboratory, Inc. (California, United States) A research base in Palo Alto, California that conducts research mainly on multimedia and information-related technologies AP Sales & Marketing (Singapore) Promotes business development in the Asia- Pacific region (excluding the regions that China Sales & Marketing oversees) 4

5 Affiliates Affiliates in Japan Sales Fuji Xerox Hokkaido Co., Ltd. Fuji Xerox Iwate Co., Ltd. Fuji Xerox Miyagi Co., Ltd. Fuji Xerox Fukushima Co., Ltd. Fuji Xerox Ibaraki Co., Ltd. Fuji Xerox Tochigi Co., Ltd. Fuji Xerox Gunma Co., Ltd. Fuji Xerox Saitama Co., Ltd. Fuji Xerox Chiba Co., Ltd. Fuji Xerox Tokyo Co., Ltd. Fuji Xerox Tama Co., Ltd. Fuji Xerox Kanagawa Co., Ltd. Fuji Xerox Yamanashi Co., Ltd. Fuji Xerox Niigata Co., Ltd. Fuji Xerox Hokuriku Co., Ltd. Fuji Xerox Nagano Co., Ltd. Fuji Xerox Gifu Co., Ltd. Fuji Xerox Printing Systems Sales Co., Ltd. Conducts wholesaling of office laser printers Fuji Xerox Shizuoka Co., Ltd. Fuji Xerox Aichi Co., Ltd. Fuji Xerox Aichi-Higashi Co., Ltd. Fuji Xerox Mie Co., Ltd. Fuji Xerox Kyoto Co., Ltd. Fuji Xerox Osaka Co., Ltd. Fuji Xerox Hyogo Co., Ltd. Fuji Xerox Nara Co., Ltd. Fuji Xerox Okayama Co., Ltd. Fuji Xerox Hiroshima Co., Ltd. Fuji Xerox Yamaguchi Co., Ltd. Fuji Xerox Shikoku Co., Ltd. Fuji Xerox Fukuoka Co., Ltd. Fuji Xerox Kita-Kyushu Co., Ltd. Fuji Xerox Nagasaki Co., Ltd. Fuji Xerox Kumamoto Co., Ltd. Fuji Xerox Kagoshima Co., Ltd. Fuji Xerox Interfield Co., Ltd. Markets office equipment, office furniture, stationary as well as consumables for copy machines, facsimiles and printers Development Fuji Xerox Information Systems Co., Ltd Develops various software programs, including mission-critical systems, networks and applications Fuji Xerox Engineering Co., Ltd. Undertakes development and design projects related to copy machines and printers on an outsourcing basis Manufacturing Suzuka Fuji Xerox Co., Ltd. Develops, manufactures and markets various electronic parts as well as peripheral devices for copy machines and printers Niigata Fuji Xerox Manufacturing Co., Ltd. Develops and manufactures laser printers, photoreceptors, toner cartridges and other products Fuji Xerox Imaging Materials Co., Ltd. Manufactures emulsion aggregation (EA) toner Human resources and organizational development services Fuji Xerox Learning Institute Inc. Provides consulting services for human resources development as well as educational aids, and conducts seminars. Personnel and general affairs services Fuji Xerox Career Net Co., Ltd. Provides staffing services Services and operation Fuji Xerox System Service Co., Ltd. Undertakes copy services and document management on an outsourcing basis Xworks Co., Ltd. Provides specialized document processing services related to engineering work, centering on management of design drawing CrossForce Co., Ltd. Offers document management services/operations as a part of document outsourcing services, as well as develops and operates information systems Affiliates in other countries/regions Asia-Pacific Countries/Regions Sales Fuji Xerox Asia Pacific Pte Ltd Singapore Fuji Xerox Singapore Pte Ltd Singapore Fuji Xerox Asia Pacific Pte Ltd (Malaysia Operations) Malaysia Fuji Xerox Asia Pacific Pte Ltd (IndoChina Operations) Vietnam Fuji Xerox Korea Co., Ltd. South Korea Fuji Xerox Taiwan Corporation Taiwan Thai Fuji Xerox Co., Ltd. Thailand Fuji Xerox Philippines, Inc. The Philippines Fuji Xerox Australia Pty Limited Australia Fuji Xerox New Zealand Limited New Zealand PT. Astra Graphia Tbk (General agency for Fuji Xerox) Indonesia Fuji Xerox (China) Limited China Fuji Xerox Industry Development (Shanghai) Co., Ltd. China Fuji Xerox (Hong Kong) Limited Hong Kong Procurement and manufacturing companies Fuji Xerox of Shanghai Limited China Fuji Xerox of Shenzhen Ltd. China Fuji Xerox Far East Ltd. Hong Kong Fuji Xerox Eco-Manufacturing Co., Ltd. Thailand Fuji Xerox Eco-Manufacturing (Suzhou) Co., Ltd. China United States FX Global, Inc. Holding company of the affiliated companies in the United States Xerox International Partners Provides OEM sales and support of laser printers and consumables FX Palo Alto Laboratory, Inc. Undertakes research on an outsourcing basis, mainly regarding multimedia and communication technologies FX Global Supply Solutions, Inc. Conducts supply chain management for Fuji Xerox products in Europe and North America 5

6 Business Activities Office Solutions & Services Office Products Fuji Xerox is globally developing our business centered on digital color/monochrome multifunction office devices. Major products include the ApeosPort series of digital multifunction devices that link to mission-critical business systems, the DocuCentre series of multifunction devices that offer high performance and high quality, and the DocuWide series of wide-format digital multifunction devices for the engineering market. Fuji Xerox also offers a diverse array of software, including DocuWorks, which is a document-handling software for the integrated management of scanned paper documents and digital documents. By incorporating such software with multifunction devices, we offer a multitude of solutions and services for document management as well as mission-critical operations. To date, Fuji Xerox has sold more than two million DocuWorks licenses in Japan, and it is coming into even wider use among enterprises. ApeosPort- C3300 DocuWorks 6.2 6

7 Diverse solutions to support changing work styles Optimizing output environment The TCO (Total Cost of Ownership), environmental impact and security risks can increase if businesses fail to install multifunction devices, printers and other office equipment in optimal locations when promoting the implementation of IT, giving rise to risks that can create problems for management as a whole. Fuji Xerox is supporting the optimization of output environments with multifunction devices and printers to resolve issues that arise in offices, including the growing number of devices and the increased use of paper as the volume of data grows rapidly in parallel with the advancement of IT implementation. After grasping and analyzing the overall environment at our customers offices, Fuji Xerox closely scrutinizes solutions from a variety of perspectives, including device placement and configuration, security as well as device management. By incorporating input from the customer, we are able to draft more practical proposals for improvements. Example of integrating office equipment into multifunction devices Before Office with randomly placed devices After Office with optimally placed devices Copy machines Multifunction devices Printers Office security through IC card authentication Fuji Xerox protects mission-critical enterprise information while maintaining a high level of convenience by making it possible for the IC cards that employees use to enter or exit the office and for PC login authentication to be also used for multifunction device authentication and output management. Multi-model on-demand printing temporarily stores print data on a server and retrieves the data for output after authentication, using the operation panel of a multifunction device or printer. In addition, shared printer drivers make it possible to output data in an environment that uses different multifunction devices and printers, without having to worrying about the differences among the devices. This prevents the compromise of sensitive information from unattended printed material and reduces unnecessary printing. Multi-model on-demand printing Printing instructions Storage of print data On-demand print server Multi-model on-demand printing Printing starts after authentication Multifunction devices Authentication server Shared printer drivers make it possible to print without worrying about differences among the device models Various printers Print jobs on the server can be retrieved for output from any multifunction device Services and solutions that contribute to reinforcing internal controls Fuji Xerox s internal control services and solutions are based on supports internal control projects, controls IT as a whole, ranging from expertise that has been implemented and verified within the company. project management to the production of control documents. We also Internal control experts offer consulting services that provide total provide group education and operational support services to assist support for our customers internal control projects. We also have a our customers with internal control projects from a comprehensive consulting center service that provides remote support for their internal perspective. control projects. Apeos PEMaster, Fuji Xerox s proprietary software that 7

8 Business Activities Office Solutions & Services Office Printers Fuji Xerox conducts, on a global scale, our color and monochrome laser printer business based on Xerography technology, under an integrated manufacturing structure that covers all processes from technological development to product development, production and marketing. Our compact, high-performance, high-quality color laser printers one of Fuji Xerox s leading product lines are highly regarded in the Asia-Pacific market, including China, as well as the European and North American markets where our printers are supplied to Xerox Corporation and other companies on an OEM (original equipment manufacturing) basis. In Japan, we have been recognized for our efforts to reduce the environmental impact from the use of our products, such as winning the Ministry of Economy, Trade and Industry s Energy Conservation Prize for our printers and other products for nine consecutive years. In the Japanese market, Fuji Xerox is making proactive efforts to resolve our customers issues by offering network-compatible color scanners as well as software that enables IC card authentication. DocuPrint C1100 DocuPrint C2250 DocuScan C3210 8

9 Supporting customer work styles through mission-critical form printing and office printing Contributing to the development of output environments for mission-critical systems Fuji Xerox is actively creating alliances with system venders to environment, like they do under a local environment. Print Utility develop output environments for business systems. for MetaFrame contributes to improvements in the Citrix XenApp Fuji Xerox s Print Utility for MetaFrame, an application for optimal user print environment and reduces system administrator workloads printing under the Citrix XenApp environment, which is the de facto when combined with functions such as an information leakage standard for Windows application delivery, was the first application countermeasure through managing logs of printed documents, in Japan to be certified under Citrix Systems, Inc. s CitrixReady network load reduction through compression of print data, and global certification system. By adopting Print Utility for MetaFrame, automatic upgrades of client modules. users can make full use of printer functions under the Citrix XenApp Effects of Print Utility for MetaFrame Logging in on the Citrix XenApp environment The standard Citrix XenApp environment (using ACCP*) The client-side generally cannot implement print settings. The client-side can implement print settings and optional configurations. Output is unintentionally 1-up, simplex For client to print documents exactly as intended, it is necessary to change the print settings on the server in advance. Citrix XenApp environment using Print Utility for MetaFrame (using ACCP*) The document can be printed 2-up, duplex Simply by installing Print Utility for MetaFrame, the client can print documents exactly as intended. *Auto Created Client Printer Fuji Xerox is first in Japan to receive Citrix Ready certification! Fuji Xerox s Print Utility for MetaFrame is a Citrix Ready certified partner product recommended by Citrix. Digital pen solutions The use of Anoto functions to digitize handwritten information with a digital pen developed by the Sweden-based Anoto Group AB is increasing in a wide range of fields, including finance, healthcare, retail and education. Fuji Xerox supplies printers that are capable of printing on plain paper the Anoto pattern necessary for enabling this function. Those printers are certified as Anoto Qualified Printers, and meet the needs of customers who employ solutions with Anoto functions. Image of Anoto function usage Right Up Anoto pattern Left Down 0.3mm Writing text and drawing diagrams the same as using a ballpoint pen Conforming to this standard with reliable print quality Plain paper Printing Anoto patterns on plain paper Paper on which Anoto patterns have been printed A Camera Transmitting digital pen movement data to a PC... A Displaying the written text and diagrams on a PC monitor (handwritten information is automatically converted to digital data) The DocuPrint C2250 and the DocuPrint C3050 print Anoto patterns on plain paper. When text and diagrams are created utilizing a specialpurpose digital pen with a built-in image processor, electronic data is generated according to calculations of pen tip movement coordinates that are based on dots. The data is sent to a PC via an adaptor or communication network. 9

10 Business Activities Production Services Fuji Xerox is developing our Production Services business globally, focusing primarily on on-demand printing systems and workflow support services for the digital printing market, as well as continuous-feed and cut-sheet printers to output data from mission-critical systems. The Xerox igen3 110 Digital Production Press, a printing system that delivers high image quality and superior print productivity, answers the need for multi-print jobs in small lots. It also opens up a whole new world of possibilities for digital printing, including one-to-one marketing that provides personalized information tailored specifically to the customer s individual preferences. In the rapidly expanding promotional transaction field, the overwhelmingly high productivity and database-linked variable printing of the 490/980 Color Continuous Feed Printing Systems contribute to more effective sales promotions and lower TCO (Total Cost of Ownership). In addition, Fuji Xerox maximizes the value of documents in the digital printing domain and helps customers create new businesses at epicenters established in Tokyo, Sydney, Singapore and Shanghai, which serve as sites to work jointly with customers globally to come up with new business models and applications for digital printing. 490/980 Color Continuous Feed Printing Systems Xerox igen3 110 Digital Production Press DocuColor 8000AP Digital Press 10

11 Helping customers create new businesses direct2one provides comprehensive support for one-to-one marketing A universal task for corporate management is to maximize customer satisfaction and return on investment, while increasing the efficiency of marketing processes and limiting investment. Fuji Xerox researches best practices and business models in Europe and North America, leverages optimal global partnerships and the latest digital technologies, and utilizes valuable marketing data such as the customers client data to provide direct2one, an outsourcing service of full-process support for one-to-one marketing through a diverse range of direct media. The direct2one service program comprises six processes: analysis of the current situation, strategy planning, concept planning, creative development, production/distribution, and evaluation/analysis. Through these processes, it is possible to accurately determine the fundamentals of marketing i.e., what to sell, to whom, and how and convey messages that answer the needs and preferences of customers. By analyzing customer responses, repeating the six processes and adopting a PDCA (Plan, Do, Check, Action) cycle, it becomes possible to have a clearer understanding of customer needs in order to solve their marketing issues. direct2one service program Learning Evaluation/ analysis Data analysis Verification Reporting Production/ distribution Variable printing Media distribution Telemarketing Communication Understanding Analysis of the current situation Data analysis Identification of customer needs Identification of market needs Creative development Message development Variable design Story Strategy planning Segmentation Media plans Goal for results Concept planning Concepts Creative strategies Campaign strategies Interest Attention Premier Partner Program to support business growth The Premier Partner Program, which spans Europe, North America, Japan and the Asia-Pacific region, is a member-based program for digital printing companies that supports the global business operations of the member companies. Through symposiums and workshops on the latest case studies and trends worldwide and by building networks among members, the program serves as a springboard to obtain clues regarding new businesses and to promote the formation of partnerships that lead to new business success. To date, the program has achieved a variety of results and has been expanded to currently include more than 720 members globally. The 2007 annual Premier Partner Convention held in Sydney, Australia 11

12 Business Activities Global Services Documents are positioned as increasingly important management resources for today s corporate activities. Fuji Xerox provides outsourcing services that focus on the document and business processes of customers who conduct business in Japan and globally. Based on our extensive consulting experience, optimal IT utilization and worldwide service provision structures, Fuji Xerox can efficiently manage all document processes from production and storage to output and usage to achieve cost reductions and higher productivity, while also contributing to customers business growth as their ultimate business partner. 12

13 Supporting business process reforms through document outsourcing Document Outsourcing and Communication Services Fuji Xerox integrates document management and increases the value of documents for a multitude of business processes. We review the procedures, quality and costs that up to now have been handled on a departmental basis or according to a particular process, and fully optimize the document environment by providing consulting services for every phase of the document lifecycle from design and structure to printing and distribution as well as offering outsourcing services for operations and management. We also contribute to the acquisition of new customers and the advancement of customer loyalty by continually enhancing document processes and leveraging high-quality documents. Business Process Services Fuji Xerox improves the customers business processes by handling their document processes, such as input, storage and processing, on an outsourcing basis. We streamline document processes by reviewing the conventional paper-centric business processes and offering services that utilize the most appropriate devices and software. By making scanned documents available in an electronic format, we establish an environment that frees customers from peripheral work so that they can better concentrate on their core businesses, while achieving higher productivity at a lower cost. Office Services (output environment integration management services) Fuji Xerox assists customers to boost office productivity and based on the proven Lean Six Sigma method, to provide support for improve return on investment by managing and optimizing their office output environments and proposals for improvements. In each process output environment. This frees customers from having to manage the of establishment, application and management of the services, we offer infrastructure for the output environment, allowing them to focus on a comprehensive service that covers everything from cost reductions and their core businesses. change management to environmental assessment by optimizing the We analyze document production and storage, through an approach output environments. Flow of our services Business Process Services Document Outsourcing and Communication Services Input Storage Processing Output Distribution External use Document cycle management Document supply chain management Production Internal use Distribution Office Services 13

14 Delivering High-Quality Products Worldwide Fuji Xerox and our affiliates listen sincerely to customers about their needs to deliver high quality products and services, thus ensuring customer satisfaction around the world. Developing the multinational business of copy and multifunction devices When exporting our products, Fuji Xerox ascertains customer Studying customer needs carefully and having them reflected needs not only in Asia-Pacific countries and regions, for which we are in planning, quickly developing products that meet those needs, responsible, but also in the European and U.S. markets, as we strive and having enthusiastic people involved with the products from to satisfy customers worldwide. To that end, Fuji Xerox collaborates development and production to marketing Fuji Xerox will develop our with Xerox Corporation and Xerox Europe to collect information business worldwide by leveraging all of these elements that we believe on customer requests and develop new products based on that lead to customer satisfaction. feedback. Facilitating OEM business for office printers In the North American and European markets, Fuji Xerox is expanding our business through OEM (original equipment manufacturing). Fuji Xerox views our OEM business of office printers not simply as a business to deliver finished products but as a service business to resolve problems that OEM customers face. Fuji Xerox joins OEM customers at the product planning stage to develop the products they request. Through collaboration, we provide those customers with a variety of functions, including fundamental technology development, production, quality assurance, marketing of the products (including consumables), and related supply chain management. In the North American market, in particular, customers demand printers with a high-level of usability and reliability, and they no longer view printers as special precision equipment. Manufacturers must thus design user-friendly products that do not break down. In addition, the market is culturally different from the Japanese one in terms of customers inquiries about installation and operation, as well as troubleshooting. Fuji Xerox continues to establish win-win relationships with our OEM customers on a global scale by responding specifically to the various challenges they face. Multinational business/oem Xerox Europe Fuji Xerox Xerox Corporation Fuji Xerox s sales/service areas 14

15

16 ( )