Purpose Driven Lean Agile Project and Portfolio Summit May 9 th, 2016

Transcription

1 Nationwide s Lean IT Journey Purpose Driven Lean Agile Project and Portfolio Summit May 9 th, 2016 TOM PAIDER AVP, Build Capability Leader 1

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3 WE ARE A STRONG MUTUAL COMPANY BUILT TO SERVE OUR MEMBERS 16+ MILLION POLICIES $195.2 BILLION IN ASSETS # 1 CORPORATE LIFE WRITER # 1 WRITER OF FARMOWNERS $25.3 BILLION IN REVENUE FOR 2014 FOUNDED IN 1926 BY MEMBERS OF THE OHIO FARM BUREAU $ 345 MILLION CONTRIBUTED TO NONPROFITS AND COMMUNITIES SINCE 2000 #1PET & SMALL BUSINESS INSURER # 85 ON THE FORTUNE 500 LIST 33,000 Nationwide associates serve customers in every state 8 th LARGEST COMMERCIAL INSURER th 7LARGEST HOME INSURER IN THE U.S. th 8LARGEST AUTO INSURER 3

4 Nationwide sits in a position of strength with leadership in products across our diverse portfolio Top 10 in multiple product lines across the portfolio Financial Services Variable & Immediate Annuities Retirement Plans Individual Life Corporate Life Commercial Lines Farm / Agribusiness Excess & Surplus Standard Commercial Personal Lines Standard Auto and Home Pet Insurance 4

5 Nationwide Lean IT Journey (Video) 5

6 OUR BELIEF SYSTEM We are a PEOPLE organization THE KEY TO OUR SUCCESS OPERATIONAL EXCELLENCE is in our DNA which means A culture of quality, predictable delivery, and continuous improvement COMPETITIVE advantage through PROCESS 6

7 TECHNOLOGY AT NATIONWIDE $1+ BILLION ANNUAL IT SPEND 10,000+ PHYSICAL & VIRTUAL SERVERS 35,000+ PERSONAL COMPUTERS 9,000+ IT WORKFORCE PREDOMINANTLY IN-HOUSE ~8 PB IN STORAGE 7

8 WHAT IS LEAN IT? All applications of lean thinking, principles, methods, and tools in the world of information management and technology. Lean IT is a new way of leveraging technology to engage people, improve process, and solve problems. OLD WAY NEW WAY Source: Lean IT, Bell and Orzen 8

9 WHAT LEAN IT LOOKS LIKE TO US TRADITIONAL SYSTEMS Authority Results focused Expert staff functions Jump to solutions Corner office management Report analysis (delayed) LEAN SYSTEMS Responsibility Process focused Expert workers Root cause problem solving Go see management Visual management (real-time) 9

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11 Real Results Engagement Productivity Defects Cost Associate engagement is increasing for teams that have deployed Lean and IT has had 7 years in a row of increasing engagement 87% of production application releases are better than industry averages High and critical defects counts are on a 5-year positive trend while 96% of releases have ZERO defects Costs for application maintenance have been reduced by 20%... 11

12 LET S TAKE A WALK AT NATIONWIDE S HEADQUARTERS IN COLUMBUS 12

13 LEAN MANAGEMENT SYSTEM FOUR TIERS FOCUSED ON BUILDING LEAN LEADERS TIER 4 C-SUITE TIER 3 VICE PRESIDENT TIER 2 DIRECTOR TIER 1 FRONTLINE 13

14 Tier I Lean Management System (Video) 14

15 LEAN MANAGEMENT SYSTEM Credit: Creating a Lean Culture, David Mann 15

16 Tier II Lean Management System (Video) 16

17 LEAN MANAGEMENT SYSTEM PLAN ACT DO CHECK 17

18 ROLLED UP METRICS TIER 4 TIER 3 TIER 2 TIER 1 18

19 Tier III Lean Management System (Video) 19

20 LEAN MANAGEMENT SYSTEM REAL TIME MANAGEMENT MODELING BEHAVIORS LEADER STANDARD WORK 20

21 NATIONWIDE LEADER STANDARD WORK EXAMPLE- BUILD CAPABILITY Leader Standard Work applies across Nationwide IT Formats can vary but the intention remains the same a focus on value-added work, people development, and process improvement 24

22 Tier IV Lean Management System C-Suite (Video) 22

23 VISUAL MANAGEMENT ROOM 23 28

24 VISUAL MANAGEMENT SYSTEM: PROGRAM & PROJECT DELIVERY 24 31

25 VISUAL MANAGEMENT SYSTEM: ACCOUNTABILITY BOARD 25 32

26 CIO STANDARD WORK REVIEW & TRACKING Q Jan-2016 Feb-2016 Mar-2016 WEEKLY week 1 week 2 week 3 week 4 week 1 week 2 week 3 week 4 week 1 week 2 week 3 week 4 Programs & Project Delivery Lead & Manage Change Associate Connections Business Management MONTHLY Jan-2016 Feb-2016 Mar-2016 Help Desk Operations Coach Direct Reports Review Delivery Practices Relationship Management Contribute to Nationwide IT Strategy 26 30

27 A FOUR-TIER MANAGEMENT SYSTEM SUSTAINING THE LEAN TRANSFORMATION AND ENABLING REAL-TIME MANAGEMENT Review of strategy, escalated items, longer term trends, and continuous improvement opportunities. C-Suite Tier IV Visual and Huddle System (Weekly) Monthly Gemba Vice President Tier III Visual and Huddle System (Weekly) Weekly Gemba Director Tier II Visual and Huddle System (Daily) Daily Gemba Frontline Workflow and daily identification of key actions needed to address previous days issues and prevent reoccurrence Tier I Visual and Huddle System (Daily) Daily Gemba All levels of the system are connected, ensuring a common focus on value delivery, employee engagement, and problem solving 27 33

28 Super Glue Lean IT Reflection Visual Management & Metrics Lean Production Improve Work Processes Identify Problems & Opportunities Create Value Coach & Develop People Model Ideal Behaviors Set Direction Lean Management Associates Leaders Culture of Accountability Problem Solving Align Purpose Improve Process Respect People Foundational Elements 28

29 Thank You! TOM PAIDER AVP, Build Capability Leader 29 35