Building Effective Management Systems
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1 Building Effective Systems Bonnie Andriachuk, Enbridge Liquids Pipelines June 5, 2013
2 People s Home Library
3 Enbridge Pipelines History 1950: -900 miles of pipe -1 commodity MM bbls per year -159 employees 2013: -15,294 miles of pipe -90 commodities MM bbls per year (2 MM bbls per day) employees
4 Integrated Approach Lifecycle Approach Functional Approach Multiple Jurisdictions Various Regulations Various Business Operations
5 Goals Safety Risk Mitigation Compliance Governance Organizational Accountabilities & Functions Core Business Processes Business Strategy Learning Culture of Change Investigations, Health Checks, Reviews & Audits Continuous Improvement Performance Based Metrics Simplicity & Repeatability
6 Enbridge s System Community Integrated System Executive Committee Regular Meetings with President of Liquids Pipelines Integrated Department Employees Regulators Communities Expert Consultants
7 System Key Components Policies One language Functional Maps & Mandates Functional Accountabilities Key Processes Organizational (Integrated) Relationships Performance Metrics
8 Function Models & Mandates Identifies and describes the functions required to manage the business so accountability can be clearly determined.
9 Functional Accountability Matrix Identifies and defines the roles related to the execution of each business function. Clarifies accountability, responsibility and support roles to enable smooth and effective performance of business functions.
10 Key Processes System Introduction Section 1.0 Enbridge Policies Section 2.0 Planning Section 3.0 System Review Section 6.0 Introduction Section 1.1 Enbridge LP Policy Section 2.1 Enbridge MP Policy Section 2.2 Planning Process Section 3.2 and Control of Risk Section 3.3 Goals and Objectives Section 3.4 Review Section 6.1 Corporate Policy Risk Assessment Goals and Objectives Verification and Review Section 5.0 Maintain Metrics Canada and United States Regulatory Standards Register Dashboard & Metrics Section 4.0 Audit and Review Section 5.2 External Results External Information/ Listening Posts Organization and Responsibilities Section 4.2 Performance Measurement Section 4.3 Training Section 4.4 Communication, Participation, and Consultation Section 4.5 Processes Section 4.6 Control of System Documents Section 4.7 Modify / Create Policy or Procedure Nonconformity, Corrective and Preventive Action Section 5.3 Review/Audit Results Establish Competency and Training Requirements Maintain Training Records Operational Procedures Specific Operational Procedures Perform Functions 10 System Activity System Section
11 Organizational Relationships Identifies the management structure responsible for executing the management system within a department, across departments or organizations
12 Performance Metrics
13 What IMS Accomplishes Commissioning & Linefill, Quality management System (MP Engineering) Part 1 Aboveground Tank Integrity Program (EPI; EEP) Part 2 Qualifications & Training (EPI; EEP) EH&S Facilities Integrity Program (EPI; EEP; EPW) Internal Cost MP procurement Pipeline Safety Compliance & Assurance management system (PSCAMS Engineering) Pipeline Integrity System Framework (EPI & EEP) Cost Control / Project Change Orders Project Governance, Gating Progress, Ready-to-Transfer, System Technical Assessment Review Team, Ready to Operate Program for the Inspection of Pressure Vessels (EPI; EEP) Maintenance System (LP) Project Lifecycle Gating Control WebCADD Drawing System of Review Program Overview (EPI; EEP) Risk Policy (LP) Commodity Committee (LP) Converts standalone policies, standards, processes, procedures, quality management systems into an integrated framework. Commissioning & Linefill, Quality management System (MP Engineering) Part 2 Quality System (MP Engineering) Construction System Inspector Performance System (MP in progress), Construction Safety & Services (MP) Program from the Inspection and Replacement of Underground Tanks (EPI; EEP) Operating Budget Review (LP) Compliance Health & Safety System (MP), Construction Safety & Services (MP) LP Engineering Safety System Inventory (Including Contractor Safety Manual [Can] & Contractor Safety Program [US]) Pipeline Integrity 2009 IMS Document Review LP Procurement process Capital Budget Review (LP) Risk Environment System (LP) Program for Small Diameter Piping (EPI; EEP) EI Procurement Policy for Site Containment and Drainage (EPI; EEP) Integrity of Laterals and Delivery/Receipt Pipelines (EPI; EEP) Security System (EI/LP/MP) CSR Steering Committee (EI) of Change (LP) Measurement System (LP) Crisis (LP) of Corrosion of Facility Piping (EPI; EEP) Safety System (LP) Document Control Part 1 Operational Risk (draft) Environment System (MP) (in progress) Document Control Part 2 of Flange Integrity (EPI; EEP) of Change Program Overview (EPI; EEP) Major Project Reporting Corporate Security System (LP-in progress) Operating & Maintenance Procedures Quality System (QMS) Amboriginal Affairs Steering Committee (EI) Technical Standards Change Request Quality (LP engineering) Technical Standards Deviation Request Pipeline & Facilities Project Specifications (shared responsibility by MP) Construction Safety & Services (LP Engineering) (IMS-01) (IMS-02) (IMS-03) (IMS-04) (IMS-05) (IMS-06) (IMS-07) (IMS-08) (IMS-09) (IMS-10) (IMS-11) (IMS-12) (IMS-13) (IMS-14) (IMS-15) (IMS-16)
14 IMS-01 Governance
15 Ongoing Maintenance & Review Process to: - Integrate existing processes - Continually improve - Align into 16 MS within 3 years - Review/Audit all MS in a 3 year cycle
16 Thank You
17
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