Do You Have The Right Tech Strategy? An Executive Seminar On Technology Selection & Budgeting
|
|
- Bryan Cole
- 6 years ago
- Views:
Transcription
1 Do You Have The Right Tech Strategy? An Executive Seminar On Technology Selection & Budgeting Monday, November 6, 2017 ⅼ 1:00pm 4:00pm #OMTechnology Matt Chamberlain, Senior Associate, OPEN MINDS Lincoln Square, Gettysburg, Pennsylvania Phone: info@openminds.com
2 Agenda I. The Importance Of Strategic Planning For Technology Strategy II. III. IV. Why Scenario-Based Planning May Be The Best Option In A Changing Market The OPEN MINDS Approach To Developing An Effective Strategic Plan Sample Analysis Data V. Developing the Right Technology Strategy & Budget VI. Technology Planning Case Study #1 VII. Technology Planning Case Study #2 VIII. IX. Technology Planning Case Study #3 - Workgroup Technology Planning Discussion Questions 2
3 The Importance Of Strategic Planning For Tech Strategy
4 Perspectives Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success. - Pablo Picasso 4
5 Technology Investments Must Be In Sync With Strategy & Strategic ROI Your tech strategy can t be successful without having an overall organizational strategy "If you don't know where you are going, any road will get you there." - Lewis Carroll 5
6 What Is Strategic Planning? Strategic planning is your organization s process of continually assessing its internal capabilities and the external environment (payers, consumers, and competitors) in order to determine how best to use its limited resources to meet your strategic objectives. 6
7 The Strategic Part Of Technology Planning The Strategic Technology plan identifies technological infrastructure needed for organization to reach its strategic objectives Should demonstrate (and quantify) that proposed technology investments deliver return in: a. Increased revenues b. Improved performance c. Reduced operating costs d. Improved stakeholder preference or market position 7
8 Strategy In An Uncertain Landscape Need three plans 1. The strategic plan for the current market should focus on optimizing the performance of current operations (market positioning, market share, revenue, margins, etc.) 2. The strategic plan for the future market should have a vision for your organization in its next generation and determine the time and resource required to make that change 3. The transition plan to the future market the framework for moving from current market to future market 8
9 9
10 Value Of Planning For CEO & Management Team Provides clarity from the board regarding organizational priorities and performance expectations Serves as the basis for development of organizational infrastructure and operating plans Serves as the basis for departmental and program plans 10
11 Value Of Planning For Your Organization Interprets the mission and vision, providing clear direction for the short-term and for the future Serves as a formal process to allocate limited resources Establishes strategic priorities Ensures organizational alignment Establishes the basis for on-going performance reporting on organizational status provided by the chief executive officer to the board 11
12 What Emerging Science Will Have The Greatest Impact On Behavioral Health? New Understanding Of Central Nervous System & Brain Chemistry Technology To Optimize the Value of Consumer Care 12 Technology To Support System Performance Improvement
13 Technology Infrastructure To Optimize Value Of Consumer Care Engaging Consumers Patient portals, websites, and web-based consumer tools Automated consumer outreach Reducing Service Cost Tech improving admin efficiencies Telehealth and telemedicine Tech-enabled treatment Remote monitoring 13
14 Treatment-Enabling Technologies Available All Along The Service Continuum Diagnostics Telepsychiatr y using IronWork s M3 (My Mood Monitor ) Brain scanning tech Consumer E ducation / Decision Support Video Doctor Common Ground Virtual Handheld Clinic PTSD Coach True Colours ChronoRecor d Health Steps for Bipolar Biomarker: BDNF levels mystrength Clinical T reatmen t TMS Therapy Beating the Blues SilverCloud Cognitive F unction Restoration My Mood Map ecbt Mood MyBrain Solutions E arly D e tection of Relapse Automatic Trail Making Tests fmri ITAREPS MONARCA Actiwatch Health Buddy OPTIMI Relapse Preventio n Technology Enhanced Recovery REAC-CRM (REAClithium) PSYCHE Personalise d Ambient Monitoring (PAM) MoodMappin g Remote Monitorin g of Patient Health ViTelCare T400 SenseWear Armband System MagneTrace ID-Cap Electronic Medication Management Assistant (EMMA) Implantable RF Transceiver ZL70102 Motionlogge r Actigraph Helius MOBUS 14
15 Technology Infrastructure To Support Performance Management Getting The Necessary Data Electronic health records Patient registries Health information exchange and data aggregation Consumer referral tracking Optimizing Organizational Performance, Care Coordination & Population Health Management Performance monitoring and management tools Care coordination platforms Consumer segmentation and health risk stratification Advanced population analytics and clinical decision support 15
16 16
17 17
18 18
19 19
20 20
21 So Where Does Technology Fit In This Equation? Necessary To Manage Risk & Compete On Value Analytics technology to support performance measurement capability For analytics technologies, use of the data for decision making is key to ROI Treatment technology into increase value of consumer care For treatment technologies, increasing treatment value is key to ROI 21
22 Technology Has Changed The Expectations Of Payers & Consumers New treatment technologies have changed the options for consumers Health information exchange provides data exchange and creates big data for consumer service planning 1. Personalization of consumer treatment through analyticsinformed decision support 2. More efficient and effective coordination of consumer services across the service system 3. The measurement of value of services Smartphone and other technologies for inexpensive consumerdirected disease management Telehealth and virtual consultation changing geographic market boundaries for services 22
23 New Genetics, Pharma, & Neurotech: The What of Service Telehealth & Remote Services: The Where of Service Web-Enabled Admin Tools: The How of Service A New Market Model Is Emerging New Service Delivery Paradigm Analytics & Decision Support: The Right Service 23
24 Technology Adoption in Health & Human Services Is Slow Conflict between the technical capabilities of HIEs and HIPAA Lack of best practice models and expertise to reengineer service delivery Slow change in reimbursement models to support (require) new tech adoption 24
25 Adoption Of Technology Innovations By Specialty Provider Organizations, 2017, % Currently implemented Implementation in process Considering implementing in future 80.0% 60.0% 31.1% 30.6% 33.2% 38.3% 40.0% 13.3% 13.8% 15.8% 20.0% 0.0% 34.7% Text messaging/ communication with consumer 30.6% 25.5% 18.4% 16.8% Telehealth/telepsychiatry Consumer portal Patient engagement apps/tools 3.6% 22.4% 4.1% ecbt 25
26 Strategic Success Requires New Management Practices & Discipline 1. Develop vision of future competitive advantage and market positioning 2. Scenario-based strategic plan incorporating alternate future positioning options 3. Detailed plans marketing, financial, operational, capital, HR, etc. to implement strategy and future vision 4. Key performance metrics and metrics-based management to track strategy implementation (and allow mid-course adjustments) 5. Optimization of current operations to keep current programs as competitive (and profitable) as possible as long as possible 6. New service model development to support future vision 7. Collaborations as needed to facilitate new market vision 26
27 Where Does Technology Fit In? 1. Develop vision of future competitive advantage and market positioning 2. Scenario-based strategic plan incorporating alternate future positioning options 3. Detailed plans marketing, financial, operational, capital, HR, etc. to implement strategy and future vision 4. Key performance metrics and metrics-based management to track strategy implementation (and allow mid-course adjustments) 5. Optimization of current operations to keep current programs as competitive (and profitable) as possible as long as possible 6. New service model development to support future vision 7. Collaborations as needed to facilitate new market vision 27
28 Shifting Role of Technology In Health & Human Services Administrative Tool Compliance Requirement Platform For Competitive Advantage 28
29 The Shift From The Functional To The Strategic The result of compliance focus of the past ten years less focus on usability and clinical effectiveness From cost to investment From administrative management to imbedded in service lines Essential for competitive advantage and market positioning - over the next five years 29
30 Why Scenario-Based Planning May Be The Best Option In A Changing Market
31 Scenario-Based Planning Is A Tool For Planning In A Chaotic Market 1. Most organizations need to move forward with implementation without final information 2. Most practical option is concurrent scenario building and planning 1. A Most Scenario organizations Is... need to move forward with An outline of an hypothesized implementation chain of events without final information Depictions of a future that are useful to clarify thinking not 2. Most predictions practical or forecasts option of is what will happen; rather, a suggestion concurrent of what might scenario happen building and planning Several (usually 3-5) descriptions of hypothetical situations interspersed with extrapolations of trends; more useful for understanding options and dealing with uncertainty than in predicting specific events 31
32 Scenario-Based Planning Process 1. Build scenarios of likely future situations and high-level implementation plans for each 2. Determine the common elements in the scenario implementation plans common organizational capabilities, resource investments, partnerships, etc. 3. Select the most likely scenario to occur as the basis for the strategic plan 4. When building the operational implementation plan, implement the common elements to all scenarios first 5. Monitor events to update scenarios and action plans 6. Continuously update both the scenarios and the implementation plans based on new developments 32
33 Strategy Development - Common Strategic Options For Consideration Closure of services/service lines that are not profitable and/or affordable and/or good fit Strategies to improve margins of existing service line Building value added products to increase margins Expansion of successful service lines (expansion of geography, new customer base, etc.) Diversification of revenue sources Reconfiguration of services within value chain Strategies to address shifting economy of scale issues 33
34 Factors Contributing To Failed Plan Implementation Poor preparation of line managers Inadequate linkage of strategic plan with other control systems Definitions of service lines and operating units not precise Badly handled reviews of business unit plans Vaguely formulated goals Inadequate information for action planning 34
35 The OPEN MINDS Approach To Developing An Effective Strategic Plan
36 Recommended Phased Business Strategy Development Process Phase One Scenario-based strategy development Phase Two Modification of business unit plans to support strategy implementation Phase Three Development of executive team performance dashboard 36
37 Phase One: Scenario-Based Strategy Development Confirm short-term and long-term organizational objectives Analyze external and internal factors that affect strategy Identify likely environmental scenarios and related strategic issues and priorities Develop strategic priorities and related tactics Develop a strategic action plan with a high-level implementation plan 37
38 Phase Two: Modification Of Business Unit Plans To Support Strategy Implementation Marketing and development plan Organizational and program budgets Financial management organizational strategies Technology and communications plan Financial management plan Recommendations regarding organizational structure Operations management plan Human resource and talent management plan 38
39 Phase Three: Development Of Executive Team Performance Dashboard Determine critical performance outcomes for success of strategy Identify leading indicators and metrics that track these performance outcomes Develop key performance indicator metrics and related specifications Create an executive team performance dashboard based on these strategy key performance indicators 39
40 Overview Of Strategic Planning Process Review/Establish Mission/Vision/Objectives Gather External Information/External Analysis Trends & Competitors Gather Internal Information/Internal Analysis Service Portfolio Analysis Identify Options for Achieving Objectives - Strategies, Tactics, Markets & Services Develop Operational Plans Marketing & Business Development, HR & IT Develop Budget & Financing Plan Develop Detailed Implementation Action Plan Develop Key Performance Indicators 40
41 Typical Strategic Plan Outline Executive Summary Statement of Annual Goals & Objectives (3 Year) Summary of Internal Organizational Analysis Summary of External Market Research Possible Environmental Market Scenarios Organizational Strategies & Tactics for the Most Likely Strategic Scenario Strategic Issues & Objectives Strategic Initiatives Key Tactical Elements of Each Strategic Initiative Implications of Proposed Strategy & Tactics on Operations Marketing & Development Implications of Organizational Strategies Operational & Technology Implications of Organizational Strategies Financial Management Implications of Organizational Strategies Strategic Action Plan: High-Level Implementation Plan for Each Strategic Initiative 41
42 Sample Analysis Data
43 Analysis Data Points State Trends Consumer Data Population / Demographics Payor Coverage Medicaid, Medicare, Commercial, other Competitors Size, Population, Service Lines, Branding 43
44 Internal Analysis Revenue By service line Payer mix Profit and loss Number of consumers served by service line Unit cost data SWOT Analysis 44
45 Revenue Mix By Service Line Partial Care Services Other Services Adult Intensive Case Mangement Services Adult Supported Employment Adult Residential Supported Housing Adult PACT PATH 50% 47% 46% 28% 28% 28% 15% 15% 12% 4% 3% 3% 3% 3% 3% 1% 2% 2% 2% 2% 3%
46 Revenues Profit and Loss by Service Line, 2017 Allocated & Direct Expenses Percentage of Revenue by Service Line Profit/Loss (Margin) Margin (Percentage) Funding Mix Other state funds/ grants Other local funds/ grants Medicaid Partial Care Services $2,387,697 $2,583, % ($196,260) -8.22% 43% 55% 2% Adult Residential Supported Housing $5,400,241 $5,298, % $101, % 13% 86% 1% Other Services $419,493 $451, % ($32,065) -7.64% 99% 1% Adult PACT $9,589,380 $9,370, % $219, % 42% 58% Adult Intensive Case Management Services $364,118 $428, % ($64,710) -0.67% 31% 69% PATH $410,177 $401, % $8, % 21% 79% Adult Supported Employment $600,715 $576, % $24, % 100% Total $19,171, % 46
47 Unit Cost of Services Unit of Length Unit Cost Statewide Median, 2010 Partial Care Services A County - Adult Only - Partial Care Services hour $38.35 $22.03 B County - Adult Only - Partial Care Services hour $16.51 $22.03 Adult Residential Supported Housing A County - Adult Only - Supported Housing 15 min $42.07 $43.14 B County - Adult Only - RIST 15 min $74.94 $50.05 B County - Adult Only - RIST 2 hour $22.49 C - Adult Only - RIST Tri-County 15 min $90.65 $50.05 C - Adult Only - At Risk 15 min D County - Adult Only - Supported Housing 15 min $54.70 $43.14 E County - Adult Only - Supported Housing 15 min $39.04 $43.14 UnEion County - Adult Only - Enhanced Support 15 min $48.28 $43.14 Other Services Regional - Adult Only - Supported Education hour $66.22 Statewide - PACT TTA Adult PACT E County - Adult Only - PACT 9 hour $ D County - Adult Only - PACT 5 hour $ B County - Adult Only - PACT 7 hour $ B County - Adult Only - PACT 8 hour $ A County - Adult Only - PACT 6 hour $ C County - Adult Only - PACT 1 15 min $ C County - Adult Only - PACT 2 15 min $ C County - Adult Only - PACT 3 15 min $ Z County - Adult Only - PACT 4 15 min $ Adult Intensive Case Management Services F County - Adult Only ICMS 15 min $82.23 $58.85 PATH F County - Adult Only PATH 15 min $92.63 $56.63 F County - Child & Adult - PATH 15 min $53.53
48 Unit Cost Data 48
49 Developing The Right Technology Strategy
50 Overview The planning process can represent a significant challenge. It takes time and resources in an already taxed environment Planning Remove obstacles Look for process improvements Define best practices Consider new technologies (Broaden the scope of technology don t see what you have now as all you ll ever need) 50
51 The Strategic Part Of Technology Planning Are you a small or large business? What is your current technology investment? How far is it from where you need to be? (Timeline & Budgeting Effects) In-House or Cloud-Based It s not just EHRs! Moving to the Cloud? Internet bandwidth could be an issue Current and future needs hardware, software and support Staffing - Less or More? 51
52 The Strategic Part Of Technology Planning Continued Organizational Impact How will it affect: People IT Management Clinical Billing Time Processes Training It is easy to underestimate The most important question is WHY? 52
53 The Strategic Part Of Technology Planning Continued The Strategic Technology plan identifies technological infrastructure needed for organization to reach its strategic objectives Should demonstrate (and quantify) that proposed technology investments deliver return in: Increased revenues Improved performance Reduced operating costs Improved stakeholder preference or market position 53
54 Broad Categories Of Technology Use In Behavioral Health Care The Basics: Electronic Health Records Operations Software Applications HR / Payroll; GL / Accounting Telehealth Technologies Consumer-Focused Technologies Informatics, Analytics & Decision Support Technologies Website & Social Media Usage 54
55 . Three-Phase Review Of Technologies Strategic review phase Clinical review phase Business model review phase 55
56 Start With Strategy & Positioning Of Each Service Line Strategy should set the context for tech selection what markets and what service lines? Key question is competitive advantage of each service line in the selected markets What are the competitive threats to keeping targeted customer and consumer markets? 56
57 Technology Investment Should Serve Strategic Purpose Reduce cost of service per unit Reduce cost of service per case Improve payer preference Improve consumer preference Improve operating performance Improve consumer outcome or functioning Facilitate new consumer service Facilitate new payer relationship Strategic review Short list of technologies for each service line Clinical review 57
58 . Phase 2: Clinical Review Phase The technologies that meet the strategic review criteria form a short list for clinical review. Review of clinical leadership of proposed technology Clinical methodology and operational use of technology Scientific development and research data Outcomes and performance data Customer/consumer acceptance Does the new technology meet your organization s clinical standards? Select treatment technologies to build into service process 58
59 Phase 3: Business Model Review Phase Define the revised service line business model with embedded technology Determine financing model and reimbursement for service Process mapping of revised service line Develop a financial sustainability plan for the business model breakeven and P/L Establish key performance metrics for tracking performance 59
60 Step 1 & Step 2. Define The Business Model & The Financing Model For The Service Line Structural Financing Model Service Delivery Model 60
61 Step 3. Creating Process Map Of Revised Service Line 61
62 Step 4. Develop Financial Sustainability Plan For Business Model Conduct a breakeven analysis Develop profit/loss projections Business model to imbed in organizational strategic plan, operating plans, and final budget 62
63 Conduct Breakeven Analysis Breakeven analysis answers question: At what level of revenue (how many consumers) will the program break even? Breakeven analysis is a supply side (i.e., costs only) analysis does not address revenue side of the equation Construct breakeven analysis for the specific coordinated care business model both with and without organizational overhead Key breakeven analysis factors: 1. Annual yield/productivity of service units (by type) per direct service (billable) clinical team member 2. Average annual total compensation cost per direct service (billable) clinical team member Assumptions in breakeven analysis: 1. Constant fixed costs 2. Average variable costs with assumptions 3. Relationship of revenue to variable expense in assumptions 4. Factors affecting assumption of yield/productivity of team members 63
64 Develop Profit/Loss Projections 1. P/L determines the margin of service line based on revenue projections and operating cost model 2. Financial statement summarizing revenues (with associated costs and expenses) incurred during a specific period of time 3. Illustrate the ability of the program to generate a margin by increasing revenue and reducing costs 4. Revenue projections and assumptions are key element of P/L projections 5. Typically, revenue projections in health and human services are created by payer/contract Key Variables In Profit/Loss Projections 1. All services provided 2. Number of annual unique consumers by payer 3. Number of annual service units (by type) per consumer by payer 4. Negotiated contract rate for each service unit, case, or population, by type and by payer 5. Billing and collections yield (% of total units billed that are collected) by payer 6. If P4P bonuses or penalties, the projected performance on each P4P performance measure 64
65 Analysis Of Program Business Model 1. Does the investment in technology achieve objectives and improve the performance of the service line? 2. Improve margin and sustainability? 3. Reduce costs to customers (payer or consumer)? 4. Improve performance or outcome in metrics that are of interest to customers? If no demonstrable improvement in cost reduction, margin improvement, or revenue no reason to invest in technology 65
66 Step 5: Establish Key Performance Metrics To Track Clinical & Financial Performance If you don t measure it, you can t manage it Having a plan is not enough tracking and managing performance of plan is key Whatever gets measured... Gets attention Gets done 66
67 The Budget Issue Can You Afford The Technology You Need? 1. Capitalization of the initial purchase is smaller issue 2. The big question on-going costs of technology and systems to support it 3. Part of financial analysis breakeven points and on-going P&L 4. It s all about ROI "Price is what you pay. Value is what you get. Warren Buffet 67
68 From Technology Planning To Budgeting Organizational Strategy & Vision For IT Current IT Environment: Gap Analysis & Assessment Future IT Environment: What It Will Look Like & Performance Expectations Detailed Plan Budget & Other Resource Requirements 68
69 A Review: Budgeting 101 A balanced financial plan that promotes the efficient allocation and use of resources and ensures that all funds received and disbursed are accounted for in accordance with current laws, regulations, and policies A plan Identifies receipts and expenditures in specific amounts Specific cost categories Set period of time Monitoring mechanisms 69
70 Three Key Components Of Technology Budget Technology Plan Budget Ensuring that technology aids in your objectives Basic Expenses Covering all the basics to support infrastructure, applications, and staff Routine Capital Budget Maintaining and enhancing technology infrastructure 70
71 1. Technology Plan Budget Components This one is easy it s the current budget year costs as laid out in your detailed technology plan 71
72 2. Basic Technology Budget Expenses This is the bigger list of items: Information technology staff and benefits Telecommunication/connectivity costs Internet access costs Software maintenance and help desk fees Training costs Consulting/customization costs Must-Have Basic IT Budget Expenses Infrastructure support and maintenance Application support and maintenance User support (Help Desk) Outsourced IT service costs Other? 72
73 3. Technology Capital Budget Expenses This includes your typical capital budget expenses Hardware, networks, and upgrade costs Software and software upgrade costs Other capital expenses and related depreciation Use both strategies in your IT budgeting process: Top Down IT initiatives are pushed from the top executive level on down to the masses, based on strategic objectives and initiatives Bottom Up Where they start at the department level and roll upward for approval 73
74 Common Questions Related To Technology Planning & Budgeting What percentage of your overall budget should the technology budget be? How many FTEs should you have in your technology department and who does it report to? What are the key initiatives and objectives of your organization s technology plan for the next 3-5 years? What major expenses are you anticipating in your technology budget and how are you funding them? How is your technology staffing changing (if at all) to meet your organization s needs over the coming years? How are you building in mechanisms to support your staff s increased use of technology? 74
75 Major Data Systems Analysis: EHR Inventory your current use of your electronic health record software solution Using all major modules and components? Keeping abreast of updates and new functionality? Ensuring data quality? Good end user training materials and documentation? Routine reporting set-up with documentation on use? Other? 75
76 Major Data Systems Analysis: GL/Accounting Systems Inventory your current use of your GL/accounting software solution Using all major modules and components? Keeping abreast of updates and new functionality? Fully integrated with human resource and payroll applications? Broad areas of functionality Budgeting and financial reporting Contract & grant management Unit cost reporting and management Forecasting Fixed asset management Electronic banking 76
77 Major Data Systems Analysis: Integrated HR System Inventory your current use of human resource software solution Using all major modules and components? Keeping abreast of updates and new functionality? Broad areas of functionality Basic employee information Position control Education and certification tracking Electronic timesheets Employee self-service (demographic information, benefits, etc.) Manager self-service (position changes, evaluations, etc.) 77
78 Video & Telehealth Technologies Do you use video technologies for staff meetings and staff contracts to reduce travel time and costs? Have you implemented the use of video technologies for service delivery and consumer contacts? 78
79 Research & Plan for Use of Other Consumer- Focused Technologies Which categories of consumer-technologies make sense for your organization? How to you decide which to use? Diagnostics Consumer education Treatment technologies Cognitive function restoration Early detection of relapse Relapse prevention Remote monitoring 79
80 Data Analytics Plan What reporting do you want from your various software systems and databases? Define reporting and dashboard needs. Identify data points and locations. Identify tools (data warehouse, data exports, business intelligence tools, etc.) to aggregate and analyze data. Train staff in using the reports, dashboards, and data analysis tools 80
81 Resources To Support Your Technology Use Application support Do you have staff members who are the expert users as well as those that support your key software applications? Are the basics documented so that you are not dependent on individuals? Technology infrastructure support and maintenance What is your plan for maintaining and upgrading your technology infrastructure? Help Desk Do you have formal help desk functions, require response times, and reporting to support all technologies? 81
82 Six Simple Rules For Tech Investment 1. Buy technological functionality like you buy anything else 2. Don't be swayed into buying new technology simply for the sake of the technology 3. Don't immediately reject technology that re-engineers your work processes 4. Assess potential technology vendors like you would potential business partners 5. If a reasonable person can't understand it, don't buy it 6. Choose wisely, plan carefully, and monitor progress 82
83 Sample Technology Plan Outline Executive Summary a. The executive summary is a snapshot of the entire plan, highlighting the key areas of the plan, which include goals, vision, needs, priorities, and proposed solutions. It conveys how you will use technology to achieve your strategic and operational goals in alignment with your agency's mission. Organization Profile a. Include a short description of the organization to set the context, including a summary of the current state of technology use in comparison with the rest of the industry Goals & Technology Vision a. Describe the vision of how you see your organization using technology in light of its strategic and operational objectives. Current Technology & Resources a. Describe your current technology use and staff resources. 83
84 Sample Technology Plan Outline Priority Needs a. Develop a bullet list of priority technology needs for the next 3-5 years, referencing how they support the strategic and operational goals. Focus on what you want to do with technology, not simply what you want to purchase. Technology Solutions a. Detail the proposed technology solutions as a discreet list of items Timeline a. Develop a reasonable timeline to complete all phases of the technology plan. Set deadlines for phases and milestones. Budget a. Develop a budget for all of the items detailed in the technology solutions section. Supporting Documentation a. Include an appendix at the end of the plan for any support documentation. 84
85 Technology Planning Case Study #1
86 The Situation County-based provider $15 million in annual revenue Medicaid; Medicare; Commercial; DHHS 230 Employees 3 Locations Key state trends: Privatization of the management of some of the behavioral health services One million more individuals expected to obtain coverage through the Medicaid expansion provisions of the health care reform legislation The state has added or restored funding to improve the system of care for individuals with intellectual and developmental disabilities due to assorted court decrees Service Lines Adult services (adult outpatient, community support) Child, adolescent & families services Senior services Emergency services Housing services Medical (medication) services 86
87 Strategic Objectives #1 Continue to develop the administrative systems and service array necessary to maintain and further ABC Organization s reputation as a premier service provider in the context of the changing state human service market. #2 Pursue further revenue diversification and expansion of services, supports, and prevention activities so that ABC Organization can expand its impact on individuals, families, and communities. #3 Celebrate and communicate ABC Organization s performance and reputation as a center of excellence, center of influence, and employer of choice. 87
88 Strategic Initiatives Initiate a formal process for enhancing or developing relationships with MBHOs or other parties who are likely to win the contract for privatization Enhance the unit cost reporting and management and financial reporting systems to ensure the ability of the ABC Organization to set target costs and prices and manage them for all lines of service as well as provide all managers with up-to-date financial reports with analysis and trend reporting Implement a comprehensive technology infrastructure that: Supports the organization s administrative, management, and compliance functions Creates new revenue and market opportunities Ensures successful implementation of electronic health records and meets all federal requirements of meaningful use 88
89 Strategic Initiatives Develop and expand the business development office to include marketing, public relations, grant writing, and advocacy functions at ABC Organization. Marketing and business development Referral generation and management Grant and contract writing and management Market research and service line development Partner selection and management Public relations Advocacy and lobbying efforts with communities and government stakeholders 89
90 Strategic Initiatives Implement a formal balanced scorecard performance measurement system and performance dashboard at ABC organization. Develop a key stakeholder reporting and communication system to communicate ABC organization s performance and reputation as a center of excellence, center of influence, and employer of choice. 90
91 Technology Planning Case Study #2
92 The Situation Multi-County Provider Annual Budget $130 million 97 county contracts, the majority are line-item cost reimbursement contracts with performance reporting The organization put together a seven component plan to be implemented over an 18-month period 92
93 Strategic Objectives #1 Ensure the organization maximizes reimbursement by spending exactly the budgeted amount on each line item of each cost-reimbursement contract #2 Provide better data and reporting to financial and clinical staff to manage report financial and performance data on each contract 93
94 Strategic Initiatives Implementing an electronic health record (EHR) to provide: Data on consumer demographics and service delivery Management reporting for operations Restructuring the general ledger chart of accounts to: Enhance financial reporting and projections Allow the system to be used for reporting actual versus budgeted expenses for each contract Implementing new A/P process to: To coach program managers in using management reporting To aid programs in managing expenses to hit budgeted numbers and service delivery to hit targets 94
95 Strategic Initiatives Designating financial analysts for each clinical program: To coach program managers in using management reporting To aid programs in managing expenses to hit budgeted numbers and service delivery to hit targets Designing and implementing CRM-based software solution to: Manage all RFP opportunities and proposal development and submission Manage all current payer contracts, including contact information, billing and reporting, and summary actual versus budget expenses 95
96 Strategic Initiatives Implement an overarching business intelligence tool on top of the EHR, GL, and CRM systems to: Address the complexity of the contract financial performance reporting Simplify the process of allocating shared expenses each month across contracts and programs Generate required service and demographic reporting Address executive and management metrics dashboard needs Involving quality assurance and clinical leadership in providing oversight to ensure performance targets are achieved 96
97 Technology Planning Case Study #3 - Workgroup
98 The Situation Mental Health/IDD Authority in the State of Texas 600 employees $60 million operating budget 16 locations 25 combined program / service lines Key Issues: Clinician Shortage Lack of local contribution to service delivery system Low per capita income; provide services to some the poorest zip codes in the country Historical reliance on State contracting and general revenue Staff in the field complain about documentation (want mobile) Difficulty keeping OP in the black Need to grow caseloads and do more with less Staff pushback Management complains about poor data and reporting capabilities 98
99 Strategic Objectives #1 #2 #3 99
100 Strategic Initiatives: Discussion Where does Technology fit in? How will it affect the budget? 100
101 Technology Planning Discussion Questions
102 Case Model Discussion Questions Organizational Situation What is your assessment of the Center s current situation? What questions would you want to ask the CEO? Developing A Plan What options do you see as available to the Center at this point? What are the advantages and disadvantages of pursuing each of them? If you were to replace the current CEO, what tactics would you include in your plan for the next 90 days? 102
103 Review Of Technology Planning Process Review/Establish Mission/Vision/Objectives Gather External Information/External Analysis Trends & Competitors Gather Internal Information/Internal Analysis Service Portfolio Analysis Identify Options for Achieving Objectives - Strategies, Tactics, Markets & Services Develop Operational Plans Marketing & Business Development, HR & IT Develop Budget & Financing Plan Develop Detailed Implementation Action Plan Develop Key Performance Indicators 103
104 Review - Technology Planning To Budgeting Organizational Strategy & Vision For IT Current IT Environment: Gap Analysis & Assessment Future IT Environment: What It Will Look Like & Performance Expectations Detailed Plan Budget & Other Resource Requirements 104
105 Finally, strategy must have continuity. It can't be constantly reinvented. -Michael Porter
106 Questions & Discussion
107 Turning market intelligence into business advantage OPEN MINDS helps over 180,000 industry executives tackle business challenges, improve decision-making, and maximize organizational performance every day. See how our market intelligence can help your organization at Mental Health Services Chronic Care Management Disability Supports & Long-Term Care Addiction Treatment Social Services Intellectual & Developmental Disability Supports Child & Family Services Juvenile Justice Adult Corrections Health OPEN MINDS Circle OPEN MINDS Circle 15 Lincoln Square, Gettysburg, Pennsylvania
Leveraging Technology For Strategic Advantage: Why Technology Will Be The Key To Future Competitive Advantage
Leveraging Technology For Strategic Advantage: Why Technology Will Be The Key To Future Competitive Advantage November 8, 2017 I 8:45am -10:15am Monica E. Oss, Chief Executive Officer, OPEN MINDS 1 www.openminds.com
More informationStrategic Planning For Sustainability: A Step-By-Step Model For Executive Teams
Strategic Planning For Sustainability: A Step-By-Step Model For Executive Teams The 2016 OPEN MINDS California Management Best Practices Institute August 24, 2016 10:00am 11:15am Joseph P. Naughton-Travers,
More informationMoving From Big Data To Smart Data: How To Integrate Clinical & Financial Data To Manage Performance
Moving From Big Data To Smart Data: How To Integrate Clinical & Financial Data To Manage Performance Tuesday, November 7, 2017 ⅼ 10:15am 11:30am #OMTechnology Joseph P. Naughton-Travers, EdM, Senior Associate,
More informationHow To Develop A Strategic Plan: On Best Practices In Strategy, Based Planning
How To Develop A Strategic Plan: An OPEN MINDS Executive Seminar On Best Practices In Strategy, Portfolio Management, & Scenario- Based Planning T h e 2 0 1 8 O P E N M I N D S E x e c u t i v e L e a
More informationLeading Your Strategy Development - & Your Team In Uncertain Times
Leading Your Strategy Development - & Your Team In Uncertain Times The 2017 OPEN MINDS Executive Leadership Retreat September 28, 2017 8:30 am 9:30 am Monica E. Oss, Chief Executive Officer, OPEN MINDS
More informationPerformance Measures & MetricsBased Management
Performance Measures & MetricsBased Management The 2015 OPEN MINDS Performance Management Institute Pre-Institute Seminar Steven E. Ramsland, Ed.D., Senior Associate, OPEN MINDS February 11, 2015 2:00pm
More informationBest Practice Service Line Development: An OPEN MINDS Seminar On New Service Line, Design, Development, & Launch
Best Practice Service Line Development: An OPEN MINDS Seminar On New Service Line, Design, Development, & Launch Strategy & Innovation Institute June 7, 2018 9:00 AM 12:00 PM Joseph P. Naughton-Travers,
More informationTechnology & Reporting Requirements For Population Health Management: Preparing For Value- Based Reimbursement
Technology & Reporting Requirements For Population Health Management: Preparing For Value- Based Reimbursement The 2017 OPEN MINDS Technology & Informatics Institute Tuesday, November 7, 2017 11:45pm 1:00pm
More informationPerformance Benchmarking Toolkit for Health Centers: Tracking Data to Improve Financial Performance
Performance Benchmarking Toolkit for Health Centers: Tracking Data to Improve Financial Performance Health Center Financial Performance Analytics The implementation of healthcare reform produces a heightened
More informationThe 2018 OPEN MINDS Health & Human
The Tech-Enabled Provider Organization: The 2018 OPEN MINDS Health & Human Services Technology Survey T h e 2 0 1 8 O P E N M I N D S T e c h n o l o g y & I n f o r m a t i c s I n s t i t u t e O c t
More informationPerformance Benchmarking Toolkit for California Health Centers: Tracking Data to Improve Financial Performance
Performance Benchmarking Toolkit for California Health Centers: Tracking Data to Improve Financial Performance Prepared by Sponsored by Blue Shield of California Foundation Health Center Financial Performance
More informationPerformance Benchmarking Toolkit for Health Centers: Tracking Data to Improve Financial Performance
Performance Benchmarking Toolkit for Health Centers: Tracking Data to Improve Financial Performance Health Center Financial Performance Analytics During this period of rapid industry transformation, it
More informationSpeedy Integration To Build One
After The Merger: How To Ensure A Speedy Integration To Build One Efficient Organization T h e 2 0 1 8 O P E N M I N D S E x e c u t i v e L e a d e r s h i p R e t r e a t T h u r s d a y, S e p t e m
More informationSoftware Feature Sets. Powerful. Flexible. Intuitive. Alight feature sets. Driver-Based Planning & Analytics
Software Feature Sets Driver-Based Planning & Analytics Powerful. Flexible. Intuitive. Alight Planning is the first spreadsheet replacement that delivers the modeling and reporting power you want within
More informationSTRATEGIC MANAGEMENT CERTIFICATION PREP COURSE
STRATEGIC MANAGEMENT CERTIFICATION PREP COURSE Katherine Kelly, MOL, SPHR, SHRM SP President, OmahaHR Overview Strategic Management 01 Role of HR in Organizations 02 Management Process 03 Strategic Planning
More informationA Guide To Building A Sustainable. Scheduling To Staffing & Training
A Guide To Building A Sustainable Telehealth Program: From Billing & Scheduling To Staffing & Training T h e 2 0 1 8 O P E N M I N D S Te c h n o l o g y & I n f o r m a t i c s I n s t i t u t e October
More informationStrategic Revenue Diversification:
Strategic Revenue Diversification: What Are The Options & How Do You Decide What Options To Pursue? Joseph Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS OPEN MINDS 2010 Strategic Planning Institute
More informationGeneral John Buford & Finding The Strategic Advantage: Positioning & Preparation For Value-Based Purchasing In A Shifting Health Care Market
General John Buford & Finding The Strategic Advantage: Positioning & Preparation For Value-Based Purchasing In A Shifting Health Care Market The 2017 OPEN MINDS Executive Leadership Retreat Tuesday, September
More informationOPEN MINDS Executive Education Program Guide. Leadership. Performance Management. Finance. Marketing Informatics & Analytics Market Innovation
OPEN MINDS 2014 Executive Education Program Guide Leadership Performance Management Strategic Planning Finance Technology Marketing Informatics & Analytics Market Innovation Educating leaders who make
More informationNew Value Equation: An Executive. Retention & Productivity
Best Practice Staffing Models For The New Value Equation: An Executive Discussion On Compensation, Retention & Productivity T h e 2 0 1 8 O P E N M I N D S M a n a g e m e n t B e s t P r a c t i c e s
More informationChoosing The Right EHR For You: Best Practices In Vendor Selection & Contracting
Choosing The Right EHR For You: Best Practices In Vendor Selection & Contracting Presented By: Joseph Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS Presented On: January 25, 2013 An OPEN MINDS
More informationCGMA Competency Framework
CGMA Competency Framework Technical skills CGMA Competency Framework 1 Technical skills : This requires a basic understanding of the business structures, operations and financial performance, and includes
More informationHealth Record: The OPEN MINDS. Selection & Contracting
How To Find The Right Electronic Health Record: The OPEN MINDS Seminar On Best Practices In EHR Selection & Contracting T h e 2 0 1 8 O P E N M I N D S T e c h n o l o g y & I n f o r m a t i c s I n s
More informationBEATING THE FINANCIAL SQUEEZE: How to Drive Performance Transformation in Your Health System
BEATING THE FINANCIAL SQUEEZE: How to Drive Performance Transformation in Your Health System Authors: Rob Gamble and Pamela Damsky For decades, health systems have recognized the strategic imperative of
More informationCERTIFICATIONS IN HUMAN RESOURCES. SPHRi TM Senior Professional in Human Resources - International TM SPHRi. Exam Content Outline
CERTIFICATIONS IN HUMAN RESOURCES SPHRi TM Senior Professional in Human Resources - International TM 2018 SPHRi Exam Content Outline SPHRi Exam Content Outline At-a-Glance: SPHRi Exam Weighting by Functional
More informationInvestor Presentation May 2018
Investor Presentation May 2018 FORWARD-LOOKING STATEMENTS Forward-Looking Statements Certain statements and information in this communication may be deemed to be forward-looking statements within the meaning
More informationChoosing The Right EHR For You: Best Practices In Vendor Selection & Contracting
Choosing The Right EHR For You: Best Practices In Vendor Selection & Contracting Presented By: Joseph Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS Presented On: October 8, 2013 An OPEN MINDS Executive
More information4/26. Analytics Strategy
1/26 Qlik Advisory As a part of Qlik Consulting, Qlik Advisory works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics
More informationMeasuring Population Health Management Return on Investment
Measuring Population Health Management Return on Investment September 2017 Careful planning and collaboration with stakeholders sets the foundation for Measuring ROI (Return-on-Investment) of a PHM (Population
More informationHuman Resource Information System Upgrade and Enhancements. December 2013
Human Resource Information System Upgrade and Enhancements December 2013 Technology and Business Changes Drive Need for HR Change 65% Old HR Model 10% Strategy Admin Delivery New HR Model 10% Admin. Delivery
More informationThe Path to Clinical Enterprise Maturity DEVELOPING A CLINICALLY INTEGRATED NETWORK
The Path to Clinical Enterprise Maturity DEVELOPING A CLINICALLY INTEGRATED NETWORK dhgllp.com/healthcare Kevin Locke PRINCIPAL Kevin.Locke@dhgllp.com 330.606.4699 Michael Strilesky SENIOR MANAGER Michael.Strilesky@dhgllp.com
More informationBest Practice Approaches To Mergers & Acquisitions: A How To Guide
Best Practice Approaches To Mergers & Acquisitions: A How To Guide #OMPerformance The 2017 OPEN MINDS Performance Management Institute Friday, February 17, 2017 10:15am 11:30am Joseph Naughton-Travers,
More informationSupplemental Workbook - 2B Implementation Approach
Project Stage Milestones Stage 1: Planning Assess current state capacity to effectively focus on the need for regional community-based care coordination Deadline (DY, Qtr) ACH Approach for Accomplishing
More informationChoosing The Right EHR For You: Best Practices In Vendor Selection & Contracting
Choosing The Right EHR For You: Best Practices In Vendor Selection & Contracting Presented By: Joseph Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS Presented On: July 26, 2013 An OPEN MINDS Executive
More informationCGMA Competency Framework
CGMA Competency Framework Technical Skills CGMA Competency Framework 8 Technical Skills : This requires a basic understanding of the business structures, operations and financial performance, and includes
More informationEpic Integrated Consulting Services Seamless integration for system implementation, transition, optimization, legacy support and training
Epic Integrated Consulting Services Seamless integration for system implementation, transition, optimization, legacy support and training With nearly a third of all electronic health record (EHR) inpatient
More informationStrategic Plan. Uniting to care & cure
2017-2020 Strategic Plan Uniting to care & cure Table of Contents Message from the President & CEO Page 2 Overview Page 3 Mission Page 4 Core Values Page 5 2017-2020 Objectives & Strategies Page 6 Mission
More informationRebranding Behavioral Health
Rebranding Behavioral Health Presented by: Michael Flora, MBA, M.A.Ed., LCPC M.T.M. Services, LLC E-mail: michael.flora@mtmservices.org Web Site: mtmservices.org Rebranding Behavioral Healthcare Moving
More informationConfiguring Electronic Health Records: Migration to an Electronic Health Record System
Configuring Electronic Health Records: Migration to an Electronic Health Record System Lecture 2 Audio Transcript Slide 1 Welcome to Configuring Electronic Health Records: Migration to an Electronic Health
More informationHow to Make IT the Underpinning of the Enterprise Strategy
How to Make IT the Underpinning of the Enterprise Strategy Session #146 February 22, 2017 1 John Ward, CIO TriHealth Bob Schwyn, Director The Chartis Group Speaker Introductions John Ward, CIO Chief Information
More informationEnabling Sustainability Under Value-Based Care. October 28, 2016
Enabling Sustainability Under Value-Based Care October 28, 2016 2 Agenda 1 Transition from Volume to Value 2 Foundations of Population Health Management 3 Clinical Integration as a Vehicle 4 Population
More informationSuccessful healthcare analytics begin with the right data blueprint
IBM Software Information Management Healthcare Successful healthcare analytics begin with the right data blueprint 2 Successful healthcare analytics begin with the right data blueprint Executive summary
More informationFocus on Technology: Preparing your practice for ICD-10
Focus on Technology: Preparing your practice for ICD-10 The role technology plays in transitioning your practice to ICD-10 can t be overstated. Testing that technology and training your staff are also
More informationMichigan Society of Healthcare Risk Management STRATEGIC PLAN
Michigan Society of Healthcare Risk Management STRATEGIC PLAN 2013-2016 MSHRM MISSION IMPACT FACTORS The Michigan Society of Healthcare Risk Management fosters a collaborative learning environment to promote
More informationIT departments need to be the leader of technological. Business / Clinical leadership need to own enterprise solutions
Taking Your PMO to the Next Level November 2012 Outline Bottom Line Upfront Definitions Greencastle Background Case for Change Goals for Moving an EPMO to the next level High Level Process for Moving to
More informationFocus on Technology: Preparing your practice for ICD-10
Focus on Technology: Preparing your practice for ICD-10 The role technology plays in transitioning your practice to ICD-10 can t be overstated. Testing that technology and training your staff are also
More informationThe Quality Payment Program in 2019: What to Know About Upgrading Your EHR
Transcript Details This is a transcript of an educational program accessible on the ReachMD network. Details about the program and additional media formats for the program are accessible by visiting: https://reachmd.com/programs/inside-medicares-new-payment-system/the-quality-payment-program-in-
More informationStrategic Plan. Uniting to care & cure
2017-2019 Strategic Plan Uniting to care & cure Table of Contents Message from the President & CEO Page 2 Overview Page 3 Mission Page 4 Core Values Page 5 2017-2019 Objectives & Strategies Page 6 Mission
More informationObjectives 6/26/2015. Medicare Payment Rate Rebasing - What you know and what you should know! AN OVERVIEW
AN OVERVIEW Medicare Payment Rate Rebasing - What you know and what you should know! David J. Berman, CPA, CVA, CGMA Principal Simione Healthcare Consultants, LLC Arnie Cisneros Owner and President of
More informationJefferies 2014 Global Healthcare Conference June 3, 2014 NYSE: Q
Jefferies 2014 Global Healthcare Conference June 3, 2014 NYSE: Q Copyright 2013 Quintiles Forward Looking Statements and Use of Non-GAAP Financial Measures This presentation contains forward-looking statements
More informationFoundation for Success: An Optimized Electronic Health Record
Foundation for Success: An Optimized Electronic Health Record WHY ARE WE HERE TODAY Copyright 2017 Afia Inc. 2 Copyright 2017 Afia Inc. 3 Blog.sermo.com Why is the timeline important There was a great
More informationREQUEST FOR PROPOSAL
COLORADO HOUSING AND FINANCE AUTHORITY REQUEST FOR PROPOSAL (RFP) COLORADO HOUSING AND FINANCE AUTHORITY 1981 BLAKE STREET DENVER, CO 80202 REQUEST FOR PROPOSAL Technology Assessment POSTED: 11/17/2017
More informationHOW TO LAUNCH A SUCCESSFUL WORKFORCE PLANNING CENTER OF EXPERTISE (COE)
HOW TO LAUNCH A SUCCESSFUL WORKFORCE PLANNING CENTER OF EXPERTISE (COE) April 17, 2012 Karen Piercy, Mercer Matthew Stevenson, Mercer 0 Today s presenters Karen Piercy Philadelphia +1 215 982 4276 karen.piercy@mercer.com
More informationICD-10 Regional Office Training Workshop. ICD-10 Overview. Training segments to assist State Medicaid Agencies with ICD-10 Implementation
-10 Overview -10 Regional Office Training Workshop Training segments to assist State Medicaid Agencies with -10 Implementation -10 Business and Financial Implications Code Definition and Code Structure
More informationNational Council for Behavioral Health
www. TheNationalCouncil. org National Council for Behavioral Health Transforming The Access Paradigm Through Mobile Apps April 16, 2014 Agenda www. TheNationalCouncil. org Introductions Discuss Market
More informationHIT Strategic Planning and Implementation. Guided Tours. A 3-part Webinar Series
HIT Strategic Planning and Implementation Guided Tours A 3-part Webinar Series 12/17/12 Our Speakers Michael R. Lardiere, LCSW Vice President Health Information Technology & Strategic Development Open
More informationRoadmapping to Achieve Business Objectives. Honeywell International
Roadmapping to Achieve Business Objectives Honeywell International Presentation Outline 1. Honeywell organization and intro to key business processes 2. Strategic planning goals 3. Embedding roadmap architecture
More informationReady to help lead a dynamic team that is reshaping health care shared services and how they re delivered?
Ready to help lead a dynamic team that is reshaping health care shared services and how they re delivered? Mohawk Medbuy is a national not for profit shared service organization trusted by Canadian hospitals
More informationFAA PMIWDC LUNCHEON SERIES STRATEGIC PLANNING; WHAT, WHY, AND HOW
FAA PMIWDC LUNCHEON SERIES STRATEGIC PLANNING; WHAT, WHY, AND HOW John Lever, Managing g Partner The Lever Group February 29 th, 2012 vision mission strategy performance INTRODUCTION AND SESSION OVERVIEW
More informationDeveloping Staff and Resource Infrastructure to Support Value-Based Reimbursement. NCHICA Annual Conference 2016
Developing Staff and Resource Infrastructure to Support Value-Based Reimbursement NCHICA Annual Conference 2016 1 University Physicians, Inc. (UPI) Faculty Practice Plan for the University of Colorado
More informationAn Overview of the AWS Cloud Adoption Framework
An Overview of the AWS Cloud Adoption Framework Version 2 February 2017 2017, Amazon Web Services, Inc. or its affiliates. All rights reserved. Notices This document is provided for informational purposes
More informationProject Management. Objectives 3/17/2015. David Borrill, MT, MBA, PMP
Project Management David Borrill, MT, MBA, PMP Objectives Nobody falls asleep or walks out. Presentation of some of the main points in the management of projects in the healthcare environment. Everybody
More informationEfficiency First Program
Efficiency First Program Short-Term Impact; Long-Term Results Presented to: Discussion Points About AOTMP Your Telecom Environment The Efficiency First Framework Our Approach The Efficiency First Program
More informationHow to Write a Winning RFP for Healthcare Website Redesign
How to Write a Winning RFP for Healthcare Website Redesign Helpful tips to guide healthcare marketers before you embark on the RFP process. ccording to recent research, the average healthcare organization
More informationGUIDEBOOK ADAPTIVE INSIGHTS
GUIDEBOOK ADAPTIVE INSIGHTS December 2013 July 2013 Document NX THE BOTTOM LINE Although corporate performance management (CPM) solutions have been in the market for some time, a new set of vendors such
More informationBe a Hero in Boom Times Not Just in Bust Times
Be a Hero in Boom Times Not Just in Bust Times BE A HERO IN BOOM TIMES NOT JUST IN BUST TIMES Patrick Connaughton Research Director, The Hackett Group The Hackett Group The Evolving Business Environment
More informationTennessee CASA Association, Inc Strategic Plan
Tennessee CASA Association, Inc. 2015-2018 Strategic Plan GOAL # 1: Cultivate a Collaborative and Cohesive Network that mitigates distance and delivers effective training and retention at all levels. OF
More informationCrafting a Telehealth Strategy for Population Health
Crafting a Telehealth Strategy for Population Health Interested in learning more about the dedicated resources available through Population Health Advisor? Contact Ellie Barlow at barlowe@advisory.com
More informationPopulation Health Solutions
Population Health Solutions Actionable data at the point of care. Lightbeam Health Solutions Lightbeam s mission is to provide solutions that help improve quality of care and therefore quality of life.
More information3.0 INTRODUCTION - PERFORMANCE SPECIFICATIONS Purpose of Procurement
3.0 INTRODUCTION - PERFORMANCE SPECIFICATIONS 3.1. Purpose of Procurement The overall objective of this Request for Quote is to obtain the services of a qualified Information Technology consulting firm
More informationIBM Planning Analytics Express
Performance management and business intelligence for midsize organisations IBM Planning is a performance management (PM) and business intelligence (BI) solution for midsize organisations. It delivers the
More informationARTIVA HCx SOLUTION. from Ontario Systems
ARTIVA HCx SOLUTION from Ontario Systems THE ARTIVA HCx SOLUTION In a shifting healthcare market challenged by the rise of high-deductible health plans, reimbursement reductions and regulatory reform,
More informationSolving the IT Investment Paradox
WHITE PAPER Solving the IT Investment Paradox Authors: Parrish Aharam and Greg McGovern Solving the IT Investment Paradox There is a constant debate between health system leadership about how much to invest
More information1. How innovation changes your organization s competitive advantage
Monica E. Oss, Chief Executive Officer, OPEN MINDS June 15, 2011 1. How innovation changes your organization s competitive advantage 2. Can innovation be orderly? Integrating innovation into your service
More informationThe City of Oregon City Oregon City Tourism Strategic Plan - Scope of Work. May 30, 2017 Submitted by Coraggio Group coraggiogroup.
The City of Oregon City Oregon City Tourism Strategic Plan - Scope of Work May 30, 2017 Submitted by Coraggio Group 503.493.1452 coraggiogroup.com Coraggio proposes a straightforward, three-phase framework
More informationWorkforce Planning. IHRC Workshop, June 15, 2011
Workforce Planning IHRC Workshop, June 15, 2011 Arnoud Middel; Head HR Switzerland Zürich 16 June 2011 CEO Top Ten Challenges 2010 / 2011 2011 survey out today (June 16, 2011) http://www.conference-board.org/webcasts/webcastdetail.cfm?webcastid=2532&subtopicid=90
More informationVolume to Value: The Transition to Value Based Healthcare
Volume to Value: The Transition to Value Based Healthcare Vaco Healthcare 2016 Insight Series Presented by: Peyman Zand, Vaco Healthcare Partner Today s Agenda Introduction Value Based Healthcare Trends
More informationA GUIDE FOR APPROVED PROVIDERS
ALL YOU NEED TO KNOW ABOUT BUSINESS CREDITS: A GUIDE FOR APPROVED PROVIDERS WHAT ARE BUSINESS CREDITS? Business Credits are earned by SPHR and SPHRi certificants who complete programs or activities that
More informationOrchard Software More than 25 Years Dedicated to Laboratories.
Orchard Software More than 25 Years Dedicated to Laboratories 1 About Orchard Software...Comprehensive Software Solutions for Labs of All Shapes & Sizes Highly Configurable & Flexible Software Decorated
More informationRequirements Analysis and Design Definition. Chapter Study Group Learning Materials
Requirements Analysis and Design Definition Chapter Study Group Learning Materials 2015, International Institute of Business Analysis (IIBA ). Permission is granted to IIBA Chapters to use and modify this
More informationMichael Malone, MD Kellie Flood, MD Kevin Foley, MD October 15, 2015
Basics of Writing a Business Plan Michael Malone, MD Kellie Flood, MD Kevin Foley, MD October 15, 2015 Background Requests for business plans from physicians are increasing as reimbursement shrinks and
More informationWhite Paper Describing the BI journey
Describing the BI journey The DXC Technology Business Intelligence (BI) Maturity Model Table of contents A winning formula for BI success Stage 1: Running the business Stage 2: Measuring and monitoring
More information2018 Q1 Investor Relations Presentation
2018 Q1 Investor Relations Presentation Forward Looking Statements This presentation contains forward-looking statements. Statements that are predictive in nature, that depend upon or refer to future events
More informationOptum Intelligent EDI. Achieve higher first-pass payment rates and help your organization get paid quickly and accurately.
Optum Intelligent EDI Achieve higher first-pass payment rates and help your organization get paid quickly and accurately. The new benchmark for EDI performance Health care has outgrown commoditized EDI,
More informationThird Sector Capital Partners, Inc. & Actionable Intelligence for Social Policy Social Innovation Fund Pay for Success Youth Development Competition
Third Sector Capital Partners, Inc. & Actionable Intelligence for Social Policy Social Innovation Fund Pay for Success Youth Development Competition FREQUENTLY ASKED QUESTIONS Where is the RFP posted?
More informationANNOUNCEMENT OF POSITION VACANCY
Posted: September 24, 2018 Position #: 1433 ANNOUNCEMENT OF POSITION VACANCY National Association of Social Workers 750 First Street, NE Suite 800 Washington, DC 20002 Title: Deputy Director, Programs
More informationApplication Integration: Clouds, Legacy Systems and More, from Those Who Lived to Tell the Tale. Douglas Menefee
Application Integration: Clouds, Legacy Systems and More, from Those Who Lived to Tell the Tale Douglas Menefee Chief Information Officer Schumacher Group douglobb /douglobb Third largest and fastest growing
More informationICMI PROFESSIONAL CERTIFICATION
ICMI PROFESSIONAL CERTIFICATION Contact Center Management Competencies The ICMI Professional Certification Contact Center Management Competencies specify job role-specific knowledge, skills and abilities
More informationSAP Simple Finance The Future of Finance. Angélica Bedoya, Center of Excellence, SAP LAC Abril, 2015
SAP Simple Finance The Future of Finance Angélica Bedoya, Center of Excellence, SAP LAC Abril, 2015 Today s Volatile World Needs Strong CFOs How profitable is our new global business unit? The balance
More informationBest Practices in EHR Implementations
WHITE PAPERS FOR REAL PEOPLE Best Practices in EHR Implementations by TIM LIDDELL VICE PRESIDENT, PROVIDER DEPLOYMENT BETSY CROSS DIRECTOR, PROVIDER DEPLOYMENT CONTENTS The SaaS Delivery Model... 1 January
More informationCERTIFIED ADMINISTRATOR OF SCHOOL FINANCE AND OPERATIONS
SFO SCHOOL FINANCE AND OPERATIONS CERTIFIED ADMINISTRATOR OF SCHOOL FINANCE AND OPERATIONS SFO Exam Guidebook ASBO International s certification program is governed by the Certification Commission, a semi-independent
More informationMANUFACTURER FUNCTIONAL TRAINING COURSE DESCRIPTIONS
MANUFACTURER FUNCTIONAL TRAINING COURSE DESCRIPTIONS 2016 The Partnering Group, Inc. Page # 2016 The Partnering Group, Inc. Page 2 Brand & Shopper Marketing s Brand & Shopper Marketing Shopper Marketing
More informationCommon Sense Strategies for Uncommon Times. Presented by: Tim Tindle, Executive Vice President & Chief Information Officer
Common Sense Strategies for Uncommon Times Presented by: Tim Tindle, Executive Vice President & Chief Information Officer What Will We Cover Today? Overview of Harris Health Our Transformational Journey
More informationAdministrative & Student Information Systems Refresh: Phase I Project Update
Administrative & Student Information Systems Refresh: Phase I Project Update Treasurer s Town Hall @ Rutgers University New Brunswick J. Michael Gower, SVP for Finance and Treasurer September 21, 2015
More informationManagement Science Introduction
Management Science Introduction Strategy is the intersection of a desired future state and the action(s) designed to achieve that desired state. The success of any Strategy is dependent upon relevant experience,
More informationIngraining Technology Into Strategic Planning- Strategic IT Planning. CAST Strategic Planning & Strategic IT Planning Workbook 4/25/2018
Ingraining Technology Into Strategic Planning- Strategic IT Planning with MAJD ALWAN, PH.D. CAST Strategic Planning & Strategic IT Planning Workbook http://www.leadingage.org/strategic-it-planning-tools
More informationTransformational Data-Driven Solutions for Healthcare
Transformational Data-Driven Solutions for Healthcare Transformational Data-Driven Solutions for Healthcare Today s healthcare providers face increasing pressure to improve operational performance while
More informationA High-Touch Approach to Improving Patient Access. Using field support to navigate reimbursement challenges
A High-Touch Approach to Improving Patient Access Using field support to navigate reimbursement challenges For the brand and reimbursement teams who must develop commercial strategies for the biopharmaceutical
More information2018 North American Real-World Evidence Enterprise Solutions Market Leadership Award
2018 North American Real-World Evidence Enterprise Solutions Market Leadership Award 2018 2018 NORTH AMERICAN REAL-WORLD EVIDENCE ENTERPRISE SOLUTIONS MARKET LEADERSHIP AWARD Contents Background and Company
More informationBest Managed Lab Experience 2018 Imperial Oil Branded Reseller Leadership Conference. May 2, 2018
Best Managed Lab Experience 2018 Imperial Oil Branded Reseller Leadership Conference May 2, 2018 What is the Best Managed companies program? A unique program recognized locally and globally Focuses on
More information