|
|
- Pamela Edith Merritt
- 6 years ago
- Views:
Transcription
1
2 AUTOMOBILE ASSOCIATION OF SA A CUSTOMER JOURNEY
3 AGENDA An overview of AASA Objectives and requirements The solution The outcome Lessons learnt Whereto from here?
4 OVERVIEW Corporate Customers Members Patrol & Battery Vehicles Designated Driver 2 2 million Outbound calls 600 thousand Inbound calls Tows Stand By You AA Rescue app downloads 20k Work orders Patrol Services Home Assistance Battery Sales Medical Assistance Core Services Provide Roadside Assistance services for the past 85+ years
5 HOW THINGS HAVE CHANGED OR DID THEY?
6 CUSTOMERS AND TECHNOLOGY DRIVES CHANGE Vehicle technology Vehicles are more reliable but more complex to assist when they break Telematics is changing this industry - connected cars Communication technology Voice Mobile Wireless Customer expectations have increased in relation to the change in technology Service must be always on! Source:
7 REQUIREMENTS Q Decided to review the field service management system Reliability of devices was a problem Used different systems for work processes One view of fleet location, task statuses and unattended work was critical Needed to improve our performance and productivity Reliability and speed from the solution (Updates need to be visible in real time) Needed to integrate to our backend systems Ability to customise processes in the solution Ability to work offline when out of coverage
8 OBJECTIVES Improve scheduling Reduce the average distance travelled to an incident (Closest resource) Send the most appropriate resource for the task Improve productivity Increase the number of tasks per resource per day Simplify the execution of tasks at resource level (Availability and speed) Net result = Increase response times and reduce cost per assistance task
9 THE SOLUTION We researched various solutions and decided on Appointed Powertech Systems Integrators as our solutions partner Key reasons for our decision: An integrated dispatch (scheduling) and field service management (mobile) solution Ability to customise processes Roster (Shift management) and Analyze (Optimisation) are added benefits that will assist in reaching our objectives An established solution that supports our buy before we build strategy Faster time to market
10 THE ARCHITECTURE The architecture may seem complex but it ensures functional reliability and improves performance of the system. Navigation
11 THE PROJECT Key challenges: Emergency type tasks are real-time and difficult to schedule in a controlled/sequential fashion Mobile resource status is critical mobile data communication is vital Dispatcher need to own the task they work on, they are communicating with the customer Elapsed time on tasks need to be visual Task workflow and status drives the process CRM integration is real-time Front end call taking agents must be able to view task status on a case in the CRM system Every minute counts Reporting all key task information is updated to CRM, keep ClickSchedule lean for performance purposes
12 THE PROJECT Phase 1 Duration: 9 months (January 15 September 15); Phase 2: In progress (3-4 months) Key Customisations: Capture information in ClickMobile to display on columns on Resource Gantt Chart: Vehicle Inspection Time Type of Vehicle (Patrol/Towing) to be used Device Serial Number to assist with remote support Log-off time Auto-schedule and dispatching drop-off tasks (Second task for delivering a vehicle to its destination) Semi-Automatic Scheduling and Dispatch (suggests best candidate based on business objectives) Display static standpoints on map Launching of offline Navigation Software from a ClickMobile task Battery Price calculations and intricate conditional settings for Roadside Payments Flexible canvas for vehicle inspections Task duration timer displayed on ClickSchedule Elapsed time calculations on task from the time it hits ClickSchedule Dispatcher performance monitoring Context Previous projects we did to achieve similar functionality took months.
13 THE OUTCOME ClickSchedule simplified the dispatch process. The best suited resource to the task is easily identified and dispatched. The reliable delivery system to the fleet's mobile device ensures a quick response with no added effort. Dispatch Supervisor Visibility end to end once assigned to dispatch Resource task status Device status Communication status ClickSchedule offers various different dispatch methods out of the box! Managing jeopardies at task level help to manage potential service failures
14 THE OUTCOME 220+ Roadside engineers using the system ±30 Dispatchers on ClickSchedule
15 LESSONS LEARNT User involvement during the requirements definition and design phase Clearly understand your service objectives and business rules A phased roll-out to production Training of users is critical Understanding the features and how it can be applied Example Scheduling methods can have different outcomes if not understood Do not underestimate the value of an experienced implementation partner Support from ClickSoftware and other partners helped to make it a success The effort in managing mobile devices must not be underestimated We still have a large number of communication blank spots throughout urban areas
16 WHERETO FROM HERE? The next wave of projects Move contractors into ClickSchedule (Will add an additional 4-6k tasks per month) Implement automated dispatching of tasks Implement real-time analytics and service reporting Implement ClickRoster to optimise and manage shifts The journey has only started every new feature in the product set is a discovery of opportunities on how to improve our business
17 QUOTES FROM THE FIELD Our involvement in the AASA implementation has been a great challenge and immensely rewarding for all team members. We are looking forward to the next steps that will broaden the user base, expand functionality and deliver even more business value - PTSI Project team Click is Clicking! Fleet operations supervisor It's challenging changing systems, but the transition to ClickSchedule brought much relief to the department. Finally a system we can rely on to deliver tasks efficiently to our resources and reduce time consuming telephonic communication. Dispatch Supervisor
18
case STUDIES ClickSoftware Automobile Association of SA (AASA) Implementation of a fully integrated workforce management solution
case STUDIES Automobile Association of SA (AASA) Implementation of a fully integrated workforce management solution ClickSoftware integrate. solve.together. integrate.solve.together. ClickSoftware KEY
More informationClickConnect Conference
ClickConnect Conference Tony Perkins VP SGS Automotive Services AT A GLANCE Nº1 WORLD LEADER 85,000 EMPLOYEES 1,650 OFFICES AND LABORATORIES 14 GLOBAL INDUSTRIES GLOBAL SERVICE LOCAL EXPERTISE 2 AGRICULTURE
More informationComputer Aided Dispatch Solutions 2017
Computer Aided Dispatch Solutions 2017 How it works Pg 2 In an emergency situation, every second counts. Your vehicles need to get to scene as soon as possible. Getting there faster relies on several factors.
More informationCUSTOMER SERVICE. Overview
CUSTOMER SERVICE Overview Better Customer Service Drives Company Value companies with high customer satisfaction scores have blown the S&P 500 out of the water, especially over the last few years. Not
More informationDREAMTEC ROAD APP USER MANUAL VERSION 1.1
DREAMTEC ROAD APP USER MANUAL VERSION 1.1 DATE PUBLISHED 9 DEC 2016 SECTION A: ROAD APP SPECIFICATION WHAT IS THE DREAMTEC ROAD APP? The is a smartphone app that quickly connects a tow operator or assistance
More informationClickSoftware Service Optimization Training Offering
d ClickSoftware Service Optimization Training Offering 2018 ClickSoftware Technologies Ltd. All rights reserved About ClickSoftware Training Services ClickSoftware Training Services provides a wide range
More informationUSER GUIDE INTEGRATED SHIPPING STARTS HERE
USER GUIDE INTEGRATED SHIPPING STARTS HERE Enjoy enhanced solutions and greater visibility when managing your UK and Worldwide shipping on fedex.com FedEx. Solutions powered by people. CONTENTS FedEx is
More informationField Service Lightning Managed Packaged Guide
Field Service Lightning Managed Packaged Guide Salesforce, Winter 18 @salesforcedocs Last updated: November 2, 2017 Copyright 2000 2017 salesforce.com, inc. All rights reserved. Salesforce is a registered
More informationMAKING THE MOVE TO MOBILITY: THE DIGITALISATION OF FIELD SERVICE
MAKING THE MOVE TO MOBILITY: THE DIGITALISATION OF FIELD SERVICE The new wave of mobility in field service management INTRODUCTION Field service organisations have always embraced technology, being early
More informationTaxiBook. Product Brochure. The Taxi Management system for Taxi Fleets ranging in size from ddswireless.com
TaxiBook Product Brochure The Taxi Management system for Taxi Fleets ranging in size from 30-300 ddswireless.com In summation, DDS and TaxiBook have managed to fill a void in the marketplace. By keeping
More informationSAP based Mobile Maintenance and Service
SAP based Mobile Maintenance and Service TA Cook - SAP Mobile Applications for Asset Management 26.10.2017 - Copyright Evora IT Solutions 2017-1 AGENDA 1 Evora IT Solutions Company Overview 2 Our Approach
More informationWhat s New in the Field Service Lightning Managed Package: Implementation Notes
What s New in the Field Service Lightning Managed Package: Implementation Notes Salesforce Winter 18 @salesforcedocs Draw Your Territories on the Map with Map Polygons Schedule Work Over Multiple Days
More informationField Service Lightning Managed Package Guide
Field Service Lightning Managed Package Guide Salesforce, Spring 18 @salesforcedocs Last updated: April 24, 2018 Copyright 2000 2018 salesforce.com, inc. All rights reserved. Salesforce is a registered
More informationTELSTRA S EXPERIENCE OF GPS IN VEHICLES
TELSTRA TEMPLATE 4X3 BLUE BETA TELPPTV4 TELSTRA S EXPERIENCE OF GPS IN VEHICLES PRESENTED BY STEVEN STONE FLEET OPERATIONS MANAGER BUSINESS SERVICES AND IMPROVEMENT JULY 2013 E3956 A BIT ABOUT TELSTRA
More informationV MobileCast
V20160713 MobileCast MobileCast Value Proposition Real-time route visibility for dispatch & tracking Maintain route efficiency & performance standards Improve delivery accuracy with delivery confirmation
More informationUnderstand the Microsoft Field Service Solution Architecture and relationship to CRM Work Order process Mobile configuration
Understand the Microsoft Field Service Solution Architecture and relationship to CRM Work Order process Mobile configuration an end-to-end solution that extends Microsoft Dynamics CRM to provide a complete
More informationResco Cloud Quick Guide for Field Service Technicians. Offline Customizable Mobile & Desktop Solution
Resco Cloud Quick Guide for Field Service Technicians Offline Customizable Mobile & Desktop Solution Resco Cloud with 700+ features! Resco CRM Flawless desktop experience Real-time data that s fast, secure
More informationInternational Research Journal of Engineering and Technology (IRJET) e-issn: AUTOMOBILE SAFETY ENHANCEMENT USING TELEMATICS T.
AUTOMOBILE SAFETY ENHANCEMENT USING TELEMATICS T.SANJANA 1 1U.G Scholar, Department of Mechatronics Engineering, Sri Krishna College of Engineering and Technology, Coimbatore, Tamil Nadu, India ----------------------------------------------------------------***--------------------------------------------------------------
More informationAutomates - Escalates
Automates - Escalates Automates - Escalates AccuServ delivers best-in-class Housing Repair Management Solutions for Housing Organisations and Contractors. Continuing budgetary pressures demand that all
More informationHow fleets can use technology to manage driver behaviour and vehicle efficiency
How fleets can use technology to manage driver behaviour and vehicle efficiency Introduction Running a fleet efficiently and safely is a constant challenge, particularly when it comes to managing and monitoring
More informationDRIVING LOGISTICS FORWARD
1 1 DRIVING LOGISTICS FORWARD 1 FLEETBOARD YOUR PARTNER FOR INDIVIDUAL TELEMATICS SOLUTIONS INCREASE YOUR PERFORMANCE MAKE YOUR COMPANY MORE PRODUCTIVE AND MORE SECURE Do you want to improve the competitiveness
More informationMicrosoft Dynamics 365
Microsoft Dynamics 365 Sales Field Service Marketing Customer Service Project Service Automation Operations Microsoft Dynamics 365 Microsoft Dynamics 365 Business applications Field Service Sales Marketing
More informationUK Housing Awards 2011
UK Housing Awards 2011 Delivering Effective Repairs and Maintenance: Finalist Brent Housing Partnership: Opti Time for BHP Summary Brent Housing Partnership (BHP) launched a groundbreaking Opti-Time system
More informationKey Benefits. Overview. Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity. Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities
More informationService Goes Digital! A toolbox for acquiring digital capabilities for your service business
Service Goes Digital! A toolbox for acquiring digital capabilities for your service business Service Goes Digital! A toolbox for acquiring digital capabilities for your service business Digitalization
More informationBuilding Taxicab Business
The transport sector has undergone a significant change with the advent of taxi apps with cost-effective solutions as GPS integration and automatic fare calculation... Custom-built Application for Building
More informationDeliver Order-2-Cash Faster Visual Project Management. See your work flow and automate your processes so you can deliver faster
Deliver Order-2-Cash Faster Visual Project Management See your work flow and automate your processes so you can deliver faster Leankor Order-2-Cash Use Cases Bio-Tech Equipment Sunroom structures Power
More informationCRM Boot Camp for Dynamics 365
CRM Boot Camp for Dynamics 365 Course Level: 100 This instructor-led course provides a key step for administrators and customizers who are beginning or advancing their knowledge of CRM for Microsoft Dynamics
More informationGETTING STARTED GUIDE. Follow these simple steps to get started using suredispatch.
GETTING STARTED GUIDE Follow these simple steps to get started using suredispatch. Step 1: Enter Employees This step will show you how to enter your employees into suredispatch and assign roles and permissions.
More informationSmart Water Technology. Creating the Cities of Tomorrow. Brought to you by Clevest
Smart Water Technology Creating the Cities of Tomorrow Brought to you by Clevest Creating the cities of tomorrow Smart water technology is revolutionizing the water utility industry, enabling the leap
More informationForceField Telematics
Telematics Helping you drive a smarter, safer fleet toyotafleetmanagement.com.au FLEET MANAGEMENT TRUSTED FIGURES IN FLEET Contents Introducing 2 How works 4 Improve driver safety 5 Emergency response
More informationStreamlining Environmental Compliance Using Mobile Devices
Streamlining Environmental Compliance Using Mobile Devices Presented at: AGG1 Conference On March 23 rd, 2016 Topics 1 Introduction & Audience Calibration 2 3 4 5 Compliance Inspection Challenges in Aggregate
More informationForceField Telematics
Helping you drive a smarter, safer fleet toyotafleetmanagement.com.au FLEET MANAGEMENT TRUSTED FIGURES IN FLEET Contents Introducing 2 How works 4 Improve driver safety 5 Emergency response 5 Maximise
More informationEmbedded EWM S/4HANA Basic vs. Advanced 1709FP1
Embedded EWM S/4HANA Basic vs. Advanced 1709FP1 March 2018 Basic Principles - Pricing of EWM S/4HANA Price EWM in S/4 only when customer uses advanced features List of advanced features Material Flow System
More informationPROJECT: SUPPLY, IMPLEMENTATION AND COMMISSIONING OF ERP SYSTEM COMPRISING OF VEARIOUS MODULES
AUTOMOBILE ASSOCIATION OF KENYA PROJECT: SUPPLY, IMPLEMENTATION AND COMMISSIONING OF ERP SYSTEM COMPRISING OF VEARIOUS MODULES MODULE SPECIFICATIONS 1. MEMBERSHIP AND CUSTOMER SERVICE MODULE This comprises
More informationOver 70 countries worldwide use our award winning AquaCRM web-based customer relationship management solution
Over 70 countries worldwide use our award winning AquaCRM web-based customer relationship management solution Customer Relationship Management Customer Relationship Management (CRM) is far more than just
More informationiphone/ipad User Guide
iphone/ipad User Guide Last Updated On: Sep 23, 2017 Copyright Notice Copyright 2006 ClickSoftware Technologies Ltd. All rights reserved. No part of this publication may be copied without the express written
More informationThe smart guide to your Mobizio solution. Improve quality of care and reduce costs with digital and automated care processes.
Access Mobizio CARE MANAGEMENT // Digital care planning & delivery Improve quality of care and reduce costs with digital and automated care processes The smart guide to your Mobizio solution 0845 835 0172
More informationUPS Automated Arrival and Departure
UPS Automated Arrival and Departure June 2015 An Integration Use Case Introduction Application Architect UPS 27 years (and counting) with UPS Experience in several Transportation domains including UPS
More informationComplete Guide to Field Service
Complete Guide to Field Service Salesforce, Winter 19 @salesforcedocs Last updated: October 10, 2018 Copyright 2000 2018 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of
More informationAutoRepair Cloud Overview
AutoRepair Cloud Overview Auto Repair Cloud is an online service that contains all functions that you need to work with a Repair Shop. You can use: Our Web application A mobile application with more functions.
More informationTOOLS AND METHODOLOGY FOR DEVOPS
TOOLS AND METHODOLOGY FOR DEVOPS Christoph Braeuchle Senior Director, Product Management Nov 22, 2017 AGENDA 1. Introduction: PLM 720 and DevOps 2. Tool Architecture for DevOps in Smart Connected Systems
More informationAT&T Patent Sales Offering Telematics
AT&T Patent Sales Offering Telematics Contact Information Tony Connolly - AT&T Intellectual Property tony.connolly@att.com 404-927-2922 Disclaimer This is an offer for sale of the identified patent portfolio.
More informationDealership Telematics. Consumer Engagement starts here.
Dealership Telematics Consumer Engagement starts here. Upgrade to a safer, smarter and connected driving experience Amber Connect vehicle tracker is a smart accessory that connects you and your car through
More informationDigital Bancassurance
Digital Bancassurance Digital Bancassurance Conference Claudio Chiesa Head of Group Bancassurance 7 th October 2015 Istanbul Agenda 1 2 3 Generali Group at a glance Digital bancassurance contest Generali
More informationiphone/ipad User Guide
iphone/ipad User Guide Last Updated On: April 07, 2018 Copyright Notice Copyright 2018 ClickSoftware Technologies Ltd. All rights reserved. No part of this publication may be copied without the express
More informationThe ISO Solved solution was build to accomplish the following in most optimised and automated way possible.
1. ISO Solved Solution The ISO Solved solution was build to accomplish the following in most optimised and automated way possible. 1. Measure and manage output 2. Manage the definition and sequence of
More informationComplete Guide to Field Service
Complete Guide to Field Service Salesforce, Winter 18 @salesforcedocs Last updated: November 9, 2017 Copyright 2000 2017 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of
More informationit s project management integrated. intuitive. intelligent
ipm it s project management integrated. intuitive. intelligent IPM, by Enabling IP, is a next generation project management suite that provides a scalable solution with all the functionality needed to
More information<Insert Picture Here> Oracle Insurance: A Clear Vision for the Industry
Oracle Insurance: A Clear Vision for the Industry Michele Borgonovi Sales Consulting Senior Manager CRM Applications Solutions October 29, 2009 The following is intended to outline
More informationImproved operations control and real-time passenger information features allow for higher service quality
istock Société de transport de Montréal (STM) Improved operations control and real-time passenger information features allow for higher service quality Public transport that attracts passengers is all
More informationZ Z. Motivate Your. How To. Field Workforce By Using Mobile Apps
How To Motivate Your Field Workforce By Using Mobile Apps Z Z Z Wake Them Up! If your field engineers are under the weather and need some motivation to be more efficient, then you can wake them up with
More informationCONNECTING THE DOTS HOW TO GET AHEAD BY INTEGRATING GPS FLEET MANAGEMENT
CONNECTING THE DOTS HOW TO GET AHEAD BY INTEGRATING GPS FLEET MANAGEMENT THE EVOLUTION OF TELEMATICS As technology has evolved, day-to-day business processes have become faster and easier. In the past,
More informationPREVIEW. Complete Guide to Field Service. Salesforce, Winter
Complete Guide to Field Service Salesforce, Winter 18 PREVIEW Note: This release is in preview. Features described in this document don t become generally available until the latest general availability
More informationCreate a Measurement with BenchVue & Mass Data Analysis Software. Moon Jong-Won
Create a Measurement with BenchVue & Mass Data Analysis Software Moon Jong-Won Agenda 2 What s in BenchVue? BenchVue Basic Apps Test Flow How to use the Benchvue in labs and classrooms? BenchVue Demo Test
More informationSamsara Food & Beverage Solutions TRANSPORTATION, DISTRIBUTION & COLD CHAIN MONITORING
Samsara Food & Beverage Solutions TRANSPORTATION, DISTRIBUTION & COLD CHAIN MONITORING A New Data Platform for Cold Chains INTEGRATED PLUG & PLAY REAL TIME GPS fleet management, refrigeration monitoring,
More informationWe have now introduced a new layout when you first load up the app as can be seen in the image below.
Dean Taxis New App User Guide After lots of testing and customer feedback sessions, Dean Taxis is pleased to announce its new and improved booking app. This will be getting rolled out over the next week
More informationSMART PARKING MANAGEMENT SYSTEM. Proposed By CYBERCINATICS PRIVATE LIMITED
SMART PARKING MANAGEMENT SYSTEM Proposed By CYBERCINATICS PRIVATE LIMITED About Cybercinatics Startup recognized by Department of Industrial Promotion and Policy - Startup India Member of IT Association
More informationThe Order Hub. Bringing E-Commerce Capabilities to Maximo
The Order Hub Bringing E-Commerce Capabilities to Maximo P2Insight BACKGROUND At P2Insight, we focus on one thing: Extending Maximo with E- Commerce capabilities Extending Maximo to enable collaboration
More informationFleet Optimization with IBM Maximo for Transportation
Efficiencies, savings and new opportunities for fleet Fleet Optimization with IBM Maximo for Transportation Highlights Integrates IBM Maximo for Optimizes asset life-cycle Can result in better up-time,
More informationQTalent. User Guide. QuantiQ Technology Ltd. 18 King William Street London EC2N 7BP United Kingdom. Date: 15 March Version: 1.
QuantiQ Technology Ltd QTalent User Guide 18 King William Street London EC2N 7BP United Kingdom Date: 15 March 2017 Version: 1.0 Product: Microsoft Dynamics 365 Table of Contents 1 Talent Settings Entities...
More informationChoosing a Location-based Application for your Business
Choosing a Location-based Application for your Business A Step-by-Step Guide Executive Summary The following guide provides some simple steps that will help you understand how a location-based application
More informationAutomating Self-Service Banking with Robotics & AI
Trends, Innovations and Expertise of Intracom Bulgaria for Financial Sector Solutions Automating Self-Service Banking with Robotics & AI Intracom Bulgaria S.A. 36 Dragan Tzankov Blvd., Interpred WTC, Block
More informationPobuca Sales is a software that enables field sales representatives working away from company offices to automate their sales processes.
POBUCA SALES SOFTWARE DESCRIPTION GENERAL Pobuca Sales is a software that enables field sales representatives working away from company offices to automate their sales processes. It is available on mobile
More informationJobWatch for SAP Business One. A Complete ERP & Field Service Solution
JobWatch for SAP Business One A Complete ERP & Field Service Solution JobWatch for SAP Business One Control your field service agents and your business at the same time with our Field Service solution,
More informationIrving Oil Today. Operator Shift Log Project
Irving Oil Operator Shift Log Project Kim Phillips Refinery Analyst Galveston, TX May 2012 Irving Oil Today Irving Oil is a privately-held regional refining and marketing company, headquartered in Saint
More informationebook 4 Best Practices for an Effective Fleet Safety Program.
ebook 4 Best Practices for an Effective Fleet Safety Program. Any company that has a fleet of mobile workers considers the safety of their drivers, and the public, a top priority and for good reason. Fleet
More informationContact Centre Overview
Contact Centre Overview BroadSoft CC-One Solution Overview The CC One platform was developed with an understanding that the role of the contact centre is changing, from once being considered as a cost
More informationProcess Walkthrough. IS-A-DBM Scenarios. SAP Global Delivery
Process Walkthrough IS-A-DBM Scenarios SAP Global Delivery SAP for Automotive: Dealer Business Management Dealer Management System This application addresses vehicle sales, workshop management, and parts
More informationSage 200c Standard & Professional pre-release What s New. Partner briefing July 2017
Sage 200c Standard & Professional pre-release What s New Partner briefing July 2017 Sage 200c Standard & Professional What s New pre-release Sage 200 is a global franchise with a clear vision and strategy
More informationTrapeze Rail System Operations Management
OPERATIONS MANAGEMENT SYSTEM FOR RAIL SYSTEM English Software for optimised crew and vehicle allocation and management Trapeze Rail System Operations Management www.trapezegroup.eu Operations Management
More informationCONTENT I PART I: TRAFFIC FLOWS MANAGEMENT GENERAL PRESENTATION OF ADVANCED ROAD TRANSPORT SYSTEMS... 3
Content CONTENT PART I: TRAFFIC FLOWS MANAGEMENT CONTENT I GENERAL PRESENTATION OF ADVANCED ROAD TRANSPORT SYSTEMS... 3 1. MATHEMATICAL INSTRUMENTS FOR TRAFFIC FLOWS ANALYSIS... 6 1.1. Looking at statistics...6
More informationThe best guest experience.
OUR PRODUCTS The best guest experience. Our technology solutions enable hotels to deliver the best guest experience. Comprehensive Solutions Suite FCS Connect FCS Messenger Guest Rooms Call Center FCS
More informationOur Health and Safety Strategy Making a Difference by Taking Care. Author: HS&E Team 1 March 2019 Public
Our Health and Safety Strategy 2019 2023 Making a Difference by Taking Author: HS&E Team 1 March 2019 Forward It is vital that everyone can play their part in making a better AA, delivering a service that
More informationMAF InfoCom. Monitoring and Reporting for Cisco Unified Communications. CUCM & Jabber
MAF InfoCom Monitoring and Reporting for Cisco Unified Communications CUCM & Jabber Designed for Cisco UC and Jabber, MAF InfoCom s ICIMS delivers unparalleled visibility of your UC consumption ensuring
More informationCHAPTER 21: SCHEDULING SERVICES FOR YOUR CUSTOMERS
Chapter 21: Scheduling Services For Your Customers CHAPTER 21: SCHEDULING SERVICES FOR YOUR CUSTOMERS Objectives Introduction The objectives are: Navigate and book service activities in the Service Calendar
More informationDETAILED COURSE AGENDA
DETAILED COURSE AGENDA Dynamics 365 University: Boot Camp Detailed Agenda Course Level: 100 This instructor-led course provides a key step for Microsoft Dynamics 365 administrators and customizers who
More informationOTM 101 Chris Gumz XPO Logistics OTM SIG User Conference Philadelphia, PA
OTM 101 Chris Gumz XPO Logistics OTM SIG User Conference Philadelphia, PA August 11, 2014 Agenda Introduction Transportation Market Oracle Transportation Management Domain Structure User Roles Navigation
More informationTop Tech Trends: Vehicle Tracking and Wireless Forms for Mobile Workforces
Top Tech Trends: Vehicle Tracking and Wireless Forms for Mobile Workforces Visit us: uscellular.com/business Call us: 1-866-616-5587 All rights reserved. 2017 U.S. Cellular For many businesses across the
More informationField Force Tracker TM The Best Way to Manage Field Service Workforce 10 Years in Operation
Field Force Tracker TM The Best Way to Manage Field Service Workforce 10 Years in Operation http://www.fieldforcetracker.com (A Product of Rapidsoft Systems Inc.) Princeton, Jct, NJ 08550 Phones: + 1-609
More informationMOTOTRBO CONTROL ROOM SOLUTIONS SMARTPTT PLUS - TRBONET PLUS PREMIUM CONTROL ROOM SOLUTIONS FOR MOTOTRBO DIGITAL TWO-WAY RADIO SYSTEMS SOLD AND
MOTOTRBO CONTROL ROOM SOLUTIONS SMARTPTT PLUS - TRBONET PLUS PREMIUM CONTROL ROOM SOLUTIONS FOR MOTOTRBO DIGITAL TWO-WAY RADIO SYSTEMS SOLD AND SUPPORTED BY MOTOROLA SOLUTIONS MOTOTRBO Control Room Solutions
More informationAccident Records Management
Accident Records Management From the spark of a prospect opportunity, how we were able to build a new software module in a matter of weeks with negligible coding using Progress Pacific and integrate it
More informationCONNECTED ASSET LIFECYCLE MANAGEMENT. ABB Ability Ellipse Performance orchestration for the power industry.
CONNECTED ASSET LIFECYCLE MANAGEMENT ABB Ability Ellipse Performance orchestration for the power industry. 2 ABB ABILITY ELLIPSE CONNECTED ASSET LIFECYCLE MANAGEMENT The most basic mission of any organisation
More informationCisco s Digital Transformation Supply Chain for the Digital Age
Cisco s Digital Transformation Supply Chain for the Digital Age The Cisco Supply Chain: Global, Complex, and Diverse Cisco s global supply chain extends across 13 countries and more than 25 locations.
More informationRelease Bulletin for emsigner Published: Sept 4th 2017
Release Notes Release Bulletin for emsigner 2.0.0 Published: Sept 4th 2017 This document provides information about the new plans and pricing & features and enhancements to the emsigner product as part
More informationOmadi User Manual RETURN TO TABLE OF CONTENTS SUBMIT SUPPORT TICKET
1 Omadi User Manual 2 Table of Contents Site Navigation 5 Navigation in Omadi Logging In Black Menu Bar Drop Down Menus Settings and Global Search Grey Short Cut Bar System Search Global Search View Search
More informationThe Ultimate Guide To Fleet Director Software
The Ultimate Guide To Fleet Director Software Easy. Advanced. Integrated. Overview of Teletrac s Fleet Director Software Teletrac s Fleet Director software is an award-winning GPS tracking and fleet automation
More informationYes, You DO Need Visual IVR Frequently Asked Questions
Frequently Asked Questions All rights reserved. No part of this document may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic
More informationDRIVING FLEET INTELLIGENCE
DRIVING FLEET INTELLIGENCE A data-driven solution that makes fleets, and their managers, smarter Contents Introduction, 3 Fleet and Asset Management, 4 Connected Workflow, 6 Compliance, 8 Driver Behaviour
More informationGuy Riddle Rowan Miller. Dynamics 365 Sales and Service Roadmap Update
Guy Riddle Rowan Miller Dynamics 365 Sales and Service Roadmap Update Dynamics 365 Sales and Service Roadmap Update Sales Relationship Insights Unified business process Gamification Mobile sales Document
More informationUnderstanding the ELD Mandate
Understanding the ELD Mandate ELD compliance is part of Samsara s complete solution to improve productivity and lower operating costs. 100% Compliant Easy to Use Improve Productivity Samsara solutions
More informationStrategic Route Planner
Product Information Strategic Route Planner Optimizing Where the Rubber Meets the Road Effectively managing delivery routes involves two distinct phases. First, a plan must be built to efficiently deploy
More informationCIOReview. Apptricity END-TO-END SUPPLY CHAIN VISIBILITY SUPPLY CHAIN SPECIAL. The Navigator for Enterprise Solutions IN MY OPINION CIO INSIGHTS
CIOReview The Navigator for Enterprise Solutions SUPPLY CHAIN SPECIAL MARCH 27, 2017 CIOREVIEW.COM END-TO-END SUPPLY CHAIN VISIBILITY IN MY OPINION KEVIN GLYNN, VP AND CIO, DSC LOGISTICS CIO INSIGHTS NEIL
More informationStale Tires CRM Return On Investment Manager 6.x Invoice Modern Classic Landscape Legacy Portrait...
Manager 5 Manager 5.x... 1.x... 3 Invoice... 3 Modern... 3 Classic... 6 Landscape... 8 Legacy Portrait... 10 Legacy Landscape... 12 Vehicle... 14 Custom Multi Point Inspection... 14 Tech Worksheet... 15
More informationContact Center Services
Contact Center Services Reporting Guide 3.5 Version 3.7 Toll-Free Portal Reporting Guide / Table of Contents Table of Contents TABLE OF CONTENTS... 1 INTRODUCTION... 3 STANDARD LIGHTPATH REPORTS... 4 ACCESSING
More informationUser Guide 1/43 USER GUIDE. V2.0 Revision
User Guide 1/43 USER GUIDE V2.0 Revision 1.01.0 User Guide 2/43 Table Of Contents Table Of Contents Chapter 1 Dynamics Telephony Introduction 1.1 The Application 1.2 The Toolbar 1.3 Telephony Operations
More informationComplete ERP Solutions for your Business
Complete ERP Solutions for your Business 1 ABOUT US OUR IDENTITY Bluedyne s mission is to deliver business value for customers, partnering with them to craft technology-led solutions to business challenges.
More informationa digital marketing agency providing innovative solutions that increase your profits
a digital marketing agency providing innovative solutions that increase your profits It isn t often you hear about digital marketing agencies that have been around since 1997. However, it is something
More informationOracle Supply Chain Management Cloud: Order to Cash
Oracle Supply Chain Management Cloud: Order to Cash (Includes Order Management, Pricing, Configurator, Global Order Promising, Inventory Management, Supply Chain Orchestration, Supply Chain Financial Orchestration,
More informationLeveraging Robots for the Customer Journey
Leveraging Robots for the Customer Journey How many customer service representatives (CSRs) does your organization have? 33.33% 28.21% 7.69% 14.10% 16.67% How many applications do you currently have running
More information