Execu'ng a plan to implement a 100% paperless agency results in reduc'on in cost per episode
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- Angela Bond
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1 Execu'ng a plan to implement a 100% paperless agency results in reduc'on in cost per episode Who we are : Gaffey Established in Northern Illinois Freestanding For Profit CHAPS Accredited Home Care & Hospice Pediatrics Private Duty Care- Link Gaffey, Kim & Craig Mandeville 1
2 Who we serve: Gaffey Medicare- Medicaid Insurance Private Pay ORS Department of Specialized Care for Children Veterans AdministraQon HMO s All Ages Our Story: Forcura About Us Forcura is a cloud based technology company with a focus exclusively home health and hospice companies. Serving over 70,000 paqents daily; our goal is to improve paqent outcomes by allowing our clients to focus less on paper and more on paqent care. Our Mission Our mission is to improve paqent outcomes by leveraging technology to connect the ecosystem of healthcare with the necessary treatment informaqon at Any Time, in Any Loca-on, with Any Device. Gaffey, Kim & Craig Mandeville 2
3 Paper- Based Hot Spots Inbound Management Document Tracking Physician Manual CollaQon Unstructured Delivery Managed Care OrganizaQon & Payer Document Storage Laboratory Manual Tracking Slow Turnaround Costly Storage Compliance Issues Difficult Access Forcura Technology SoluQon Inbound Management Document Tracking Physician Paperless Inbound Workflow Managed Care OrganizaQon & Payer Document Storage Laboratory Automated Tracking Fast Turnaround Time Easy Access Virtual PaQent Chart Gaffey, Kim & Craig Mandeville 3
4 Abstract Regula'ons have forced us to evaluate our back- office infrastructure and employee produc'vity affec'ng the bo<om line. Learn how an agency strategically formulated and executed a plan to transi'on the agency to a 100% paperless office. Core focus on People, Process & Technology resulted in cost reduc'on per episode enabling the agency to increase profit margins and streamline job process, thereby improving job sa'sfac'on. Process Process Review Gaffey, Kim & Craig Mandeville 4
5 Process Review Diagram current document workflow process Ask Why? Challenge your team on each step Diagram and implement new process across en're back- office and the inter- related effect. Cost Analysis People Gaffey, Kim & Craig Mandeville 5
6 People Review The right people, in the right seats, on the right bus Good To Great by Jim Collins Evaluate competencies of current team and formulate new job descrip'ons Training the team on new process Formulate new job du'es due to 'me freedom from new process Cost Analysis Technology Gaffey, Kim & Craig Mandeville 6
7 Document Management Technology Evaluate current technologies used and create wish list of technology tools and vendors Review budget and conserva've ROI figures based on technology investment Detail a list of feature and func'onality needs prior to seeking out vendors Schedule demonstra'ons Vendor selec'on process and nego'ate terms Implementa'on and training Document Tracking, Turnaround & VerificaQon Defined follow- up process Internal escala'on process Ac'vity & follow- up notes for compliance audit- trail Clinical review of FTF Performance repor'ng Schedule of resending pending orders Automa'on of sending direct from EMR Gaffey, Kim & Craig Mandeville 7
8 The Results Gaffey Census 487 Admissions 396 complete Episodes 49 Lupa s 6 PEP s Total Annual Revenues million Gaffey, Kim & Craig Mandeville 8
9 Cost Savings Tangible Postage $10, Paper products- $ Xerox machine- $ Total savings: $16, Labor Record filing & retrieval Opening sending mail Record destrucqon Billing All acqviqes = s 1 FTE Total Savings: $33,000 Return on Investment FTE staff for new duqes: F2F, therapy management, home health aide supervision and assignment Staff nurse producqvity increased by 2 visits per day Increased storage to buy in bulk Improved survey/quality outcomes Gaffey, Kim & Craig Mandeville 9
10 The Results Reduce all paper processes Documents are always stored in Forcura or your EMR for access We have transiqoned to a 100% paperless organizaqon Gaffey Home Nursing & Hospice Our Offerings Document Tracking Intake & Referral Management Document Management ImplementaQon & Setup Sokware Training Unlimited Users 24/7 Customer Support Access from any device Gaffey, Kim & Craig Mandeville 10
11 Contact Kim Gaffey, CEO Contact Craig Mandeville, Founder & CEO Phone: Mobile: x 102 cmandeville@forcura.com Gaffey, Kim & Craig Mandeville 11
12 Comments & QuesQons Gaffey, Kim & Craig Mandeville 12
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