Session Code #445 Call Accounting Best Practices in an IP World
|
|
- Patrick Robbins
- 6 years ago
- Views:
Transcription
1 Session Code #445 Call Accounting Best Practices in an IP World Speaker Name Jon Speaker Giberson Company CONNECTIONS, Telecom Marketing, Inc.
2 Learning Objectives Learn how call accounting has evolved: To become a valuable pre-assessment tool for moving to IP Management tool for IP converged users That it is not just a telecom tool It has reports for most departments How to get it funded How to purchase and use it effectively
3 Survey Telecom? - IT? both? TDM? - IP? Hybrid? Migration plans? Call accounting yes? - No? Experience with it?
4 Today s Telecom/IT World High-speed servers, routers and networks Virtual Machine (VM) technology High-volume, low-cost storage Improved operating systems/databases Voice Over Internet Protocol (VoIP) Quality of Service (QoS) concerns Requires monitoring and measuring
5 New Name For Call Accounting Voice Activity Analytics Voice Activity Reporting Productivity Monitor Call Management System Forensic & Risk Management Tool It s an Analytic Tool, but it is Not what it was!
6 Analytics Analytics The science of logical analysis Analyze To examine critically To exam carefully to identify causes, key factors, possible results
7 Call Accounting As An Analytic Tool It monitors, measures and reports on PBXs, desk and cell phone activity Reports: Analyze productivity of people and systems Provide visibility and trends to voice usage Help analyze & optimize PBX configuration Benefit virtually every department
8 Visibility to Call Activity Lowers usage costs improves productivity Benefits Lower costs Improved productivity Fewer trunks Less bandwidth Better Quality of Service (QoS) Higher Quality of Experience (QoE) Improves your credibility and visibility
9 Things to Analyze Voice traffic Call patterns, locations, states Voice system configuration Correct number of trunks Productivity Sales, customer service Telecom costs Trends, budgeting
10 Carrier Analysis Analyze spend to ensure proper routing
11 Pre-Assessment analysis Migrating to VoIP?
12 Uses & Benefits of Various Reports
13 Traffic Study Optimize trunks Delete low-usage trunks and save Add trunks to avoid all trunks busy Trunk Group #2
14 Trunk Use Analysis Trunk Member Report No calls? Dead trunk, no dial tone, too many
15 PBX Analysis & Optimization Unused extension report Don t buy new reassign Eliminate or delay purchase Reduce maintenance costs
16 PBX Analysis & Optimization Voice Mail & IVR ports All ports working? Too many or too few? Port 100 Port 101 Port 102 Port 103
17 Chargeback Profit Center Based on usage + fixed charges Departments, Divisions, Projects, Tenants
18 Allocate Total Telecom Costs Based on usage %
19 Analyze Trends More or less bandwidth More or less people Explain anomalies Budgeting
20 Analyze Total Calling Productivity Cellular and desk calls in one report
21 Analyze Sales Performance Who is the most/least productive? What is the average Number of calls - call length What is the optimum to manage toward?
22 Analyze Toll-Free Number Usage Advertising/Marketing Who is calling you? From where? Who is answering these calls?
23 Who Are We Calling? Our biggest customers? Or..? Identify them Name them
24 Analyze & Compare Rates I can save you 20%! Call Type Report
25 Analyze Incoming Call Patterns Time of Day Report
26 Success Stories Misdialed fax number Water district Illegal immigrant activity Bomb threat Incorrect carrier billing Union issues/utility company call outs Mitigate Dr. claims about paging Performing Arts Center 12 years
27 Purchasing Tips Develop set of requirements needs/wants List of sites & number of users List & description of trunk groups Type of PBX version - release Functionality reports Future needs migration, etc. Value vs. cost
28 Vendor Issues Vendor pricing methods Costs to add on Number of people to access system Type of installation and support On site, remote, VPN,??? Support Provided by? Location? Hours?
29 You Need To Know Server specs VM? Operating system Database Length of warranty Cost of second year support Current version being installed Road map future features Upgrade/update costs & frequency
30 What About? Call pricing Call storage Save raw call files? Type of connection to PBX Optional items & costs Acceptance criteria MAC updates References
31 Reports Do they give you the information you want? Customize - filters Get a printout of all reports Distribution Excel, PDF, schedule, Easy to produce?
32 Training How much time? How many people? How often available? Costs for additional time or people? Who does the training?
33 The Demo Do it yourself! Ease of use? Or?
34 Compare
35 Getting it Approved Solicit funding help Show benefits & value to decision makers to get executive buy in! Distribute reports to key managers They have bigger budgets and more clout They want and need the information in reports
36 Get Executive Buy In! Necessary for budget approval Revenue producers sales/telemarketing Revenue protectors customer support Corporate protectors - Risk Management, HR, Compliance
37 Installation Schedule Time line with dates Scope of work Who does what? Vendor, customer, PBX VAR Names, contact info of all involved Send announcement to all employees From high-level exec Article in company newsletter
38 Installation Customer-specific data Extension/user/organizational Trunk group names and descriptions Authorization codes DNIS number Call pricing
39 Ongoing Management Assign an administrator and make it part of job description with backup It must be somebody who cares! Keep org data up to date! Take vendor s training classes Schedule a key report to send to a C level every month Contact vendor when updating or adding sites
40 Ongoing Management Develop a procedures manual Server details, backup details Samples of most popular reports Vendor contact info, dates, contract, prices, etc. Keep system updated to current version Keep soft and hard file of all relevant data Purchase and warranty dates, vendor info, contract, PO, etc. Include in corporate policy manual Backup!!!!
41 My Observations After 27 years Strategic corporate asset It s not just a telecom tool - every department can use Most under-utilized app Great ROI un-recognized! Not having one is like
42 Thank You! Jon Giberson
43 Thank You for Attending Please remember to complete your evaluation of this session in the CONVERGE2014 mobile app. Session Code #445 Call Accounting Best Practices in an IP World
MANAGED VOICE SOLUTIONS. Whitepaper. Copyright Mediacom Communications Corporation. All Rights reserved.
Whitepaper Copyright 2015. Mediacom Communications Corporation. All Rights reserved. A small business has many priorities things such as finding new customers, recruiting and retaining talented employees,
More informationThe Need for a New Communications Architecture
ISI Telemanagement Solutions, Inc. The Need for a New Communications Architecture Many of your customers today are using traditional communications architectures a wide variety of individual PBX s and
More informationEnsuring Future Relevance and Revenue Transforming to NFV, why is it taking so long?
Ensuring Future Relevance and Revenue Transforming to NFV, why is it taking so long? Craig Farrell CTO Telecom IBM. 2017 TM Forum 1 NFV - Why is it taking so long? NFV will save up to 50% of our operating
More informationEnterprise Phone Systems Comparison Guide
Enterprise Phone s Comparison Guide Introduction Internet Protocol (IP) telephony is increasingly replacing traditional PBX technologies at all types and sizes of companies. However, most businesses can
More informationOnline Mediation Controller 1-1
Online Mediation Controller 1-1 Online Mediation Controller 1-2 IMS = IP Multimedia Subsystem NGN = Next Generation Network Online Mediation Controller 1-3 The Purpose of a Service Delivery Platform The
More informationOne Source for Complete Telecom and IT Services
One Source for Complete Telecom and IT Services Ten Advantages of Grudi Associates The power of telecom and IT can provide the capabilities, control and competitive advantage you need to take your business
More informationCustomer Care Services
Customer Care Services Traditional Technology ISDN, ADSL, DNIS, PSTN, PBX, IVR, ACD, SBR, Predictive Dialer, CTI. Web-Based Technology - E-Mail, Live Chat, Co-Browsing, VoIP, Call-Back with Collaboration.
More informationSapphireIMS 4.0 ITAM Suite Feature Specification
SapphireIMS 4.0 ITAM Suite Feature Specification Overview Organizations are realizing significant cost savings and improved planning capabilities through integration of the entire asset lifecycle. Strong
More informationSizing Contact Center Resources
Central to designing a Cisco Unified Contact Center (or any contact center) is the proper sizing of its resources. This chapter discusses the tools and methodologies needed to determine the required number
More informationManaged IT Services. Eliminating technology pains for small businesses
Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent
More informationSMALL BUSINESS PHONE SOLUTION BUSINESS VOIP BUYERS GUIDE
Business VoIP Buyers Guide SMALL BUSINESS PHONE SOLUTION BUSINESS VOIP BUYERS GUIDE QUESTIONS EVERY SMALL BUSINESS OWNER SHOULD ASK 1.877.862.2562 vonage.com/business INTRODUCTION Business VoIP: Bold Options
More informationA Business Guide to Call Accounting. by Trevor Davis, head of product management, call accounting, Enghouse Interactive
A Business Guide to Call Accounting by Trevor Davis, head of product management, call accounting, Enghouse Interactive It s more than Call Logging The term, call accounting (or call logging) system is
More informationP r e d i c t i v e D i a l e r A R I A C C S TM. N e t w o r k D i a g r a m & T e c h n o l o g y
Founded in 2003, Aria Telecom Solutions (P) Ltd. has grown to become a leader in the voice processing industry, now located in New Delhi. We are one of the leading names in CTI industry. Some of the factors
More informationMAF InfoCom. Monitoring and Reporting for Cisco Unified Communications. CUCM & Jabber
MAF InfoCom Monitoring and Reporting for Cisco Unified Communications CUCM & Jabber Designed for Cisco UC and Jabber, MAF InfoCom s ICIMS delivers unparalleled visibility of your UC consumption ensuring
More informationStarting a Successful
Starting a Successful An Educational Resource to Help You Participate in the Growing Market for Internet Telephony www.telinta.com +1 (888) 888-3307 +1 (973) 467-3364 info@telinta.com Telinta, Inc. www.telinta.com
More informationThe CIO s Guide to Mobile Unified Communications
Executive Overview The CIO s Guide to Mobile Unified Communications Unified Communications (UC) integrates multiple communications modalities and adds presence features to allow workers to communicate
More informationHow is technology changing the water utility industry? SC Rural Water Conference Sept , 2015
How is technology changing the water utility industry? SC Rural Water Conference Sept. 14-16, 2015 2014 Badger Meter, Inc. Today s Learning Objectives Expose you to new technologies that are available
More informationOpenText RightFax. OpenText RightFax OnDemand. Product Brochure. Benefits
OpenText RightFax OnDemand Benefits Reduced IT Load Managed by fax experts Disaster recovery service Redundancy options Complete Control Centralized fax management You own your data Bring and keep your
More informationCTI planning. CTI Server
CTI planning Cisco CTI software provides an interface between the Unified ICM software and agent desktop and server applications. The CTI software works with a Peripheral Gateway's ACD and IVR interface
More informationPartner Sales Playbook Atmosphere Cloud Communications
Partner Sales Playbook Atmosphere Cloud Communications 1 Table of Contents Introduction Atmosphere Cloud Communications IntelePeer & Cisco partnership Features Pricing Why Atmosphere Cloud Communications?
More informationPREVENT MAJOR DATA BREACHES WITH THREAT LIFECYCLE MANAGEMENT Seth Goldhammer, Senior Director of Product Management at LogRhythm
PREVENT MAJOR DATA BREACHES WITH THREAT LIFECYCLE MANAGEMENT Seth Goldhammer, Senior Director of Product Management at LogRhythm WELCOME Audio is streamed over your computer Dial in numbers and codes are
More informationTHE NEW HYPER-CONNECTED ENTERPRISE. Improve collaboration. Enhance customer experiences. Streamline business processes.
THE NEW HYPER-CONNECTED ENTERPRISE Improve collaboration. Enhance customer experiences. Streamline business processes. Oracle Communications portfolio of open enterprise-class communications solutions
More informationCONTACT CENTER SOLUTIONS
BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your
More informationCOMPUTE CLOUD SERVICE. Move to Your Private Data Center in the Cloud Zero CapEx. Predictable OpEx. Full Control.
COMPUTE CLOUD SERVICE Move to Your Private Data Center in the Cloud Zero CapEx. Predictable OpEx. Full Control. The problem. You run multiple data centers with hundreds of servers hosting diverse workloads.
More informationHYBRID FAX CRITICAL BUSINESS CONSIDERATIONS
HYBRID FAX CRITICAL BUSINESS CONSIDERATIONS As companies and users embrace cloud services, many are finding it profitable to utilize cloud hosting for non-critical IT services and data, while keeping business-critical
More informationCisco Unified Workspace Licensing
Solution Overview Workspace Licensing The Challenge Today s organizations must contend with increasingly complex communications environments featuring a wide array of communications methods. Globally dispersed
More informationICT budget and staffing trends in Germany
ICT budget and staffing trends in Germany Enterprise ICT investment plans to 2013 January 2013 TABLE OF CONTENTS 1 Trends in ICT budgets... Error! Bookmark not 1.1 Introduction... Error! Bookmark not 1.2
More informationContents: Choosing a. cloud-based. phone system provider. Getting it right first time.
Choosing a cloud-based phone system provider. Getting it right first time. The way we do business is changing. Today we live in a culture of now. Customers, colleagues and suppliers all expect an instant
More informationComparison of On-Premise PBX and Cloud-Based VoIP
WHITE PAPER / VOIP + PBX Comparison of On-Premise PBX and Cloud-Based VoIP With the numerous Voice over Internet Protocol (VoIP) technology advances in recent years, it s now nearly impossible to tell
More informationBusiness Enabled Applications & Infrastructure
Business Enabled Applications & Infrastructure Inter-Tel Applications Drive your business performance Inter-Tel boasts an extensive offering of applications built for business, ensuring enhanced productivity
More informationFrequently Asked Questions
111 Town Square Place, Suite 601 Jersey City, NJ 07310 Tel 212-221-0057, Fax 917-534-6069 www.r-rtele.com Frequently Asked Questions Contents General questions... 1 Technical setup... 3 Routing... 4 Monitoring
More informationI D C M A R K E T S P O T L I G H T. S i l o s a n d Promote Business Ag i l i t y
I D C M A R K E T S P O T L I G H T E f f e c t i ve M u l ticloud Str ategies B reak Dow n S i l o s a n d Promote Business Ag i l i t y August 2016 Adapted from IDC's Multicloud Management Survey by
More informationState: Original. July 2015 June Status: Planned. State: Original. July 2015 June 2018
GOAL 4: Infrastructure: Provide a high-performance infrastructure that takes advantage of innovative technologies that can reduce costs, promote ready access, and improve communication and collaboration
More informationProfessional. Live Telephony Statistics for Informed Decisions
Professional Live Telephony Statistics for Informed Decisions CommsOffice Professional Communications management for every business After salaries, overall communication costs are the largest single office
More informationIBM Emptoris Rivermine Telecom Expense Management solutions
Industry Solutions IBM Emptoris Rivermine Telecom Expense Management solutions Addressing the telecommunications expense challenge Highlights With a global solution that addresses the entire telecommunications
More informationApril 2014 Whitepaper: The Magic Logix Guide to Marketing Automation
I N T E G R AT E D M A R K E T I N G A G E N C Y April 2014 Whitepaper: The Magic Logix Guide to Marketing Automation Magic Logix Guide to Marketing Automation Marketing Automation Overview Ultimately,
More informationCALL CENTER. Hybrid PBX Virtual Fax Hot Desking Call Billing Hotel Features Call Center Apps Call Recording Virtual Conference
CALL CENTER Hybrid PBX Virtual Fax Hot Desking Call Billing Hotel Features Call Center Apps Call Recording Virtual Conference WevoPBX For Your Current and Future Communication System WevoPBX is scalable
More informationTELECOMMUNICATIONS TRANSFORMATION PROGRAM
TELECOMMUNICATIONS TRANSFORMATION PROGRAM Network Solutions Supply Chain (NSSC) Industry Day Overview Michel Fortin Director General Telecommunications Transformation Program Transformation, Service Strategy
More informationIBM QRadar SIEM. Detect threats with IBM QRadar Security Information and Event Management (SIEM) Highlights
IBM Security Data Sheet IBM QRadar SIEM Detect threats with IBM QRadar Security Information and Event Management (SIEM) Highlights Use IBM QRadar Security Information and Event Management, powered by the
More informationKara Howard, Trading Strategy Manager, TalkTalk Business
Buyer's Guide: VoIP To help you make the move we ve put together a checklist of the top questions you should consider when choosing an Internet-based solution. Kara Howard, Trading Strategy Manager, TalkTalk
More informationSave Energy in the Campus or Distributed Office
White Paper Save Energy in the Campus or Distributed Office Introduction Energy is the largest unmanaged expense in any organization, and it is easy to see why. For years, solutions to manage energy consumption
More informationicharge PMS Middleware, Integration and Call Accounting
icharge PMS Middleware, Integration and Call Accounting Superior communication is at the heart of every successful hotel. MITEL CONNECTED GUESTS The class leading Hospitality Applications Suite is transforming
More informationVerizon Enterprise Center CALNET 3 Invoices User Guide
Version 1.17 Last Updated: March 2017 2017 Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos, and slogans identifying Verizon s products and services are trademarks and
More informationNTT DATA Service Description
NTT DATA Service Description NTT DATA Managed Services for Microsoft Azure Site Introduction NTT DATA is pleased to provide NTT DATA Managed Services for Microsoft Azure Site (the Service(s) ) in accordance
More informationTough Math for Desktop TCO
Top 6 reasons to use a Remote Desktop and RemoteApps Tough Math for Desktop TCO In their fight to reduce IT budgets, small- and medium-sized businesses have to answer one tough question: how do we reduce
More informationSigma 5. Changing Telecommunications
Sigma 5 Overview Sigma 5 Changing Telecommunications Recent trends in communications integrate data, voice and video on a single packet based infrastructure in order to make most efficient use of the available
More informationNEW SKILLS AND PARTNERSHIPS IN IT ASSET MANAGEMENT
NEW SKILLS AND PARTNERSHIPS IN IT ASSET MANAGEMENT TRENDS FROM MATURING LICENSE MANAGEMENT TEAMS The Oracle LMS Steering Group Oracle Open World India 2017 New Delhi The Oracle License Management Services
More informationINVOLVE KEY STAKEHOLDERS FROM THE START
STEP 1 Digital Asset Management Toolkit Choosing a DAM System: INVOLVE KEY STAKEHOLDERS FROM THE START After you have decided your organization should implement a digital asset management (DAM) system,
More informationThe KACE Endpoint Systems Management Advantage Axis Business Summit 9/22/16
The KACE Endpoint Systems Management Advantage Axis Business Summit 9/22/16 John Bialas ESM Sales Account Mgr, Northeast Larry Desiano Sr ESM Solutions Engineer, Northeast Systems management remains difficult
More informationSAP IPX 365 One Connection for Multiple Services Enabling Essential Interconnection Services with a Secure, Top-Performing Private IP Network
SAP Services SAP IPX 365 One Connection for Multiple Services Enabling Essential Interconnection Services with a Secure, Top-Performing Private IP Network Table of Contents 3 Connecting Subscribers Through
More informationSSL ClearView Reporter Data Sheet
SSL ClearView Reporter Data Sheet Written expressly for the Juniper Networks SSL VPN, the SSL ClearView Reporter application takes log data from one or more SSL VPN devices and generates feature-rich reports
More informationWhite Paper: Training the Payroll Staff
White Paper: Training the Payroll Staff There is more to running a payroll department than just producing X number of payroll checks every X number of weeks and passing them out. Payroll not only has to
More informationSharePoint & The Cloud
SharePoint & The Cloud Matthew Lathrop Rackspace Hosting SharePoint Evangelist 3/4/2011 1 ENTERPRISE CLOUD SOLUTIONS PAGE 1 Fast Facts About Rackspace 2010 REVENUE Founded: 1998 / IPO 2008 NYSE: RAX Headquarters:
More informationBuilding a Global VOIP Network
Building a Global VOIP Network Common Challenges David Stein, Principal dstein@plannet.net PlanNet Consulting, LLC Agenda Introductions Common Challenges Pearls Lessons Learned 2 Introductions PlanNet
More informationSTATE OF UTAH SOLICITATION NO. DG8018. Mar 31, :00:00 PM MDT
STATE OF UTAH SOLICITATION NO. DG8018 REQUEST FOR INFORMATION - Current State of the Art Call Center Technology RESPONSES ARE DUE PRIOR TO: Mar 31, 2008 5:00:00 PM MDT RESPONSES MAY BE SUBMITTED ELECTRONICALLY
More informationHybrid Unified Communications
1 Hybrid Unified Communications The Alternative to Cloud VoIP and On Site / On Premises VoIP By Travis Dillard Introduction Cloud VoIP or On-site / Premises VoIP - which direction should you go in? Why
More informationBring UC Back to Life with SIP Trunking
Bring UC Back to Life with SIP Trunking Building your business communications foundation Sponsored by Contents Summary...3 Introduction...3 Ovum view...3 How the journey started...3 Having a SIP trunking
More informationWhite Label Hosted VoIP Platform for Resellers and Service Providers
White Label Hosted VoIP Platform for Resellers and Service Providers *This presentation is not be transferred or forwarded to any other 3 rd party without the express written permission of Talking Platforms
More informationBusiness Jive Cloud Solutions
Business Jive Cloud Solutions 2 Jive for Business Your Phone System in the Cloud Jive Communications provides Cloud-based phone systems and Unified Communications solutions to businesses of all sizes.
More informationexam. Number: Passing Score: 800 Time Limit: 120 min File Version: Microsoft
70-713.exam Number: 70-713 Passing Score: 800 Time Limit: 120 min File Version: 1.0 Microsoft 70-713 Software Asset Management (SAM) Core Version 1.0 Exam A QUESTION 1 A SAM partner plans to review the
More informationHospitality Service Center (HSC) V2.6. Solution Presentation
Hospitality Service Center (HSC) V2.6 Solution Presentation Hotel type Individual Upscale Luxury HSC Connect & Service Tracking with external 3rd party PMS On premises Interface to 3rd party PMS Check-in/check-out
More informationGOVERNANCE AES 2012 INFORMATION TECHNOLOGY GENERAL COMPUTING CONTROLS (ITGC) CATALOG. Aut. / Man. Control ID # Key SOX Control. Prev. / Det.
GOVERNANCE 8.A.1 - Objective: Information Technology strategies, plans, personnel and budgets are consistent with AES' business and strategic requirements and goals. Objective Risk Statement(s): - IT Projects,
More informationTelco Transformation Voice Moves to the Cloud. USTelecom Webinar
Telco Transformation Voice Moves to the Cloud USTelecom Webinar Alianza is Accelerating Voice Success Leading provider of cloud voice delivery solutions Turnkey virtualized VoIP platform SaaS-based model
More informationQuantifying the Value of Software Asset Management
1 Executive Summary Over the past few decades, employees have come to rely more and more heavily on software solutions to automate and enhance a variety of core business activities from sales order entry
More informationYour lifecycle solution to. Intelligent Communications Management (ICM)
Your lifecycle solution to Intelligent Communications Management (ICM) Cut your telecom expenses up to 10%-20% with enhanced visibility and control Protecting your telecom and technology investments it
More informationInternet Protocol Service (IPS)
Internet Protocol Service (IPS) The EIS Internet Protocol Service (IPS) enables government personnel to access the Internet, and government intranets and extranets. IPS uses the TCP/IP protocol suite to
More informationNoble Enterprise. Unifi ed Contact Center Management
Noble Enterprise Unifi ed Contact Center Management The Noble Enterprise Solution suite is a unified, single-source Customer Contact Management solution for today s advanced enterprise environments. Noble
More informationAdvOSS Interconnect Billing
AdvOSS Interconnect Billing PRODUCT DATA SHEET Latest version of this Product Datasheet can be downloaded from www.advoss.com/resources/datasheet/advossinterconnectbilling-product-datasheet.pdf COPYRIGHT
More informationStableNet Enterprise. Automated IT Management & Business Service Assurance
StableNet Enterprise Automated IT Management & Business Service Assurance Our Strengths Innovation & Quality About Infosim Infosim is a leading manufacturer of automated Service Fulfillment and Service
More informationREQUEST FOR PROPOSAL FOR VoIP PHONE SYSTEM AND EQUIPMENT
CSAC Excess Insurance Authority 75 Iron Point Circle Suite 200 Folsom, CA 95630 (916) 850-7300 REQUEST FOR PROPOSAL FOR VoIP PHONE SYSTEM AND EQUIPMENT January 2018 PROPOSALS DUE: February 9 th, 2018 @
More informationMitel Performance Analytics
Mitel Performance Analytics What s New in R2.1 January 2017 What s New in MPA 2.1 Expanded MiVoice MX-ONE functionality Alarm Analytics introduced MiVoice Border Gateway SIP trunk voice quality Simplified
More informationContact Center Integrations Portfolio. Innovation Collaboration Evolution Results
Avaya CISCO Genesys Microsoft Contact Center Integrations Portfolio Innovation Collaboration Evolution Results SOFTEL Communications Complete Contact Center Integrations Portfolio Contact center solutions
More informationSteve Bryant-Brown Technology Mayank Nayar Program Manager, Azure Site Recovery. Will Rowley Cloud
Steve Bryant-Brown Technology Strategist @stevebb Mayank Nayar Program Manager, Azure Site Recovery Will Rowley Cloud Direct @WillRow Business realities create opportunity Transforming the datacenter Physical
More informationManaged IT Services. Eliminating technology pains in small businesses
Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent
More informationK12 Education Voice, Video, Data, and Mobility in the Cloud
K12 Education Voice, Video, Data, and Mobility in the Cloud 2 Jive for K12 Education Follow the Leader in Education Jive Communications provides Unified Communications in the Cloud to the K12 education
More informationTelecom expense management platform CAAB Enterprise
Telecom expense management platform CAAB Enterprise NEC Australia au.nec.com Introduction CAAB Enterprise is a market leading Telecom Expense Management platform that enables organisations to manage and
More informationM Parker UniComm Consulting & EB Kelly KelCor 2014
M Parker UniComm Consulting & EB Kelly KelCor 2014 M Parker UniComm Consulting & EB Kelly KelCor 2014 Sample RFPs for 2000 employee company What we found: Option 1: On-Premise IP Tel and UC Option 2: Cloud-based
More informationDER-PERS-10 N(Rev. 5-84) 1. Position No. 2. Cert / Reclass Request No. 3. Agency No. State of Wisconsin
POSITION DESCRIPTION DER-PERS-10 N(Rev. 5-84) 1. Position No. 2. Cert / Reclass Request No. 3. Agency No. State of Wisconsin 505 Department of Employment Relations 333710 4. NAME OF EMPLOYE 5. DEPARTMENT,
More informationBuilding the Next Generation Contact Center. Session ID 20PT
Building the Next Generation Contact Center Session ID 20PT Business Requirement has evolved New Capabilities needed for Efficiency and Competitiveness Mobile Secure access to information and people from
More informationWHY COMMERCIAL REAL ESTATE FIRMS ARE EMBRACING OFFICE 365. Find out how out-of-the-box Cloud services in Office 365 can help you grow your practice
WHY COMMERCIAL REAL ESTATE FIRMS ARE EMBRACING OFFICE 365 Find out how out-of-the-box Cloud services in Office 365 can help you grow your practice INTRODUCTION COMMERCIAL REAL ESTATE FIRMS ARE JOINING
More informationCost and Productivity Benefits of SIP Trunking
Cost and Productivity Benefits of SIP Trunking In conjunction with Jeff Wissing Ft. Lauderdale, FL January 23-26, 2007 Sponsored by TMC Introduction IT Telephony - Understanding business landscape SIP
More informationORACLE HOSPITALITY HOTEL CONSULTING SERVICE DESCRIPTIONS November 3, 2017
ORACLE HOSPITALITY HOTEL CONSULTING SERVICE DESCRIPTIONS November 3, 2017 TABLE OF CONTENTS Service Offerings CONSULTING SERVICE OFFERINGS Part Number ORACLE HOSPITALITY HOTEL PROPERTY MANAGEMENT SYSTEM
More informationHow to Drive Business Value with Capacity Management
How to Drive Business Value with Capacity Management 18 July 2017 Your Presenter Jim Smith The Building Blocks Executive Buy-in Benefits realization Assessment Roles and responsibilities Strategy Toolset
More informationWelcome! Welcome to The Value of a TMS and Logistics Services for Effective Inbound Freight Management Webinar. Presented By
Welcome! Welcome to The Value of a TMS and Logistics Services for Effective Inbound Freight Management Webinar Presented By READ MORE ABOUT FREIGHT BEST PRACTICES AT THE CERASIS BLOG AT http://cerasis.com/blog
More informationTrusted by more than 150 CSPs worldwide.
RAID is a platform designed for Communication Service Providers that want to leverage their data assets to improve business processes and gain business insights, while at the same time simplify their IT
More informationThe Contact Center Performance Company WHITE PAPER
Global Routing and Contact Center Management Modernizing the behavior of legacy systems for today s distributed, outsourced contact centers with the cloud and analytics Arnab Mishra, VP Products Global
More informationVesper Telecom Vesper Technology Ltd
Vesper Technology Ltd Company Highlights Name of Company : Vesper Technology Ltd Registration No : 1991080 License No : 640849 Address : Room 5-15, 13A/F South Tower, World Finance center, Harbor City,
More informationRE-IMAGINE YOUR PHONE SYSTEM: Move to the Cloud in 5 Easy Steps
RE-IMAGINE YOUR PHONE SYSTEM: Move to the Cloud in 5 Easy Steps Getting tired of trying to stitch together a legacy phone system with your evolving business requirements? You re not alone. Say goodbye
More informationManaged IT Services OUR TECHNOLOGY & DELIVERABLES
Managed IT Services OUR TECHNOLOGY & DELIVERABLES Executive Summary s a CIO, the decision to self-manage or to rely on a third party to manage and maintain your IT infrastructure has always been an important
More informationREDUCING NETWORK COSTS WITHOUT SACRIFICING QUALITY
REDUCING NETWORK COSTS WITHOUT SACRIFICING QUALITY INTEGRATED ENVIRONMENT DELIVERS MEASUREMENT AND ANALYSIS OF DATA FOR BETTER SERVICE AND WASTE REDUCTION 1 EXECUTIVE SUMMARY What if you could eliminate
More informationAVS Hosted PBX Service Agreement. 1.0 Terminology. 2.0 Service Description
This AVS Hosted PBX Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer. The
More informationManaging the growing pains in today s expanding networks
IBM Software Thought Leadership White Paper January 2012 Managing the growing pains in today s expanding networks In a rapidly changing world, devices, data and infrastructure demand a new plan 2 Managing
More informationMITEL MiCONTACT CENTER ENTERPRISE & BUSINESS FOR THE MIVOICE BUSINESS PLATFORM
BROCHURE MITEL MiCONTACT CENTER ENTERPRISE & BUSINESS FOR THE MIVOICE BUSINESS PLATFORM STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface
More informationSiebel CRM On Demand Administrator Rollout Guide
Siebel CRM On Demand Administrator Rollout Guide This Administrator Rollout Guide consolidates tips and lessons learned from implementing Siebel CRM On Demand, discusses your role as an administrator,
More informationNew Technology: Mission Impossible?
New Technology: Mission Impossible? Trainer: Ryan Peasley, MCSA, Consultant 1 Session Mission Understand current technology trends (cloud, mobile, social) Discuss technology challenges our agencies face
More information1 Copyright 2011, Oracle and/or its affiliates. All rights reserved.
1 Copyright 2011, Oracle and/or its affiliates. All rights ORACLE PRODUCT LOGO Virtualization and Cloud Deployments of Oracle E-Business Suite Ivo Dujmović, Director, Applications Development 2 Copyright
More informationCase Study: Evaluating IP Telephony Purchase Options
Research Publication Date: 29 November 2005 ID Number: G00135565 Case Study: Evaluating IP Telephony Purchase Options Jay Lassman, Rich Costello With a maintenance contract for its telephone equipment
More informationManaged IT Services. Eliminating technology pains for small businesses
Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent
More informationTable of contents. Cloud Computing Sourcing. August Key Takeaways
August 2014 Cloud Computing Sourcing Key Takeaways Market Penetration As of mid-2014, 87% of tech executives reported utilizing outsourced computing power for at least one task. Market Growth The service
More informationTELECOMMUNICATIONS COST MANAGEMENT
5-04-61 INFORMATION MANAGEMENT: STRATEGY, SYSTEMS, AND TECHNOLOGY TELECOMMUNICATIONS COST MANAGEMENT William A. Yarberry, Jr. INSIDE How to Reduce Telecom Expenses (The Cliff Notes Version); Why Are Telecom
More information