Proposal to Provide Interpreter Services Program: Service Area I submitted April 20th, 2012
|
|
- Douglas Thompson
- 6 years ago
- Views:
Transcription
1 Proposal to Provide Interpreter Services Program: Service Area I submitted April 20th, 2012 Presented to: Washington State Health Care Authority Our Mission: We exist to be the trusted communication link for our customers, enabling them to overcome language and cultural barriers to open new markets, deliver equal access to services and establish quality customer relationships. Laurie Dumm, Proposal Writer CTS LanguageLink 911 Main Street, Suite 10 Vancouver, Washington Toll Free: (800) Fax: (360) Direct: (360)
2 (2) Describe how you will provide DSHS Authorized, Certified, or Recognized Interpreters utilizing the following modalities of interpretation: (a) Telephonic, (b) Video Remote Interpretation (VRI), and (c) In-person, as required in Exhibit B, Sample Contract, Section 3, Statement of Work, c. Customer Service Requirements, (1) and (5); f. Contracting with Interpreters (7) (a), (b), (c), (d) and (e); j. HCA Assigning and Communicating Interpreting Modality (1) (a) and (b). You should clearly identify by name any entity(ies) you may subcontract with in order to provide Telephonic or VRI modalities. (15 points) CTS LanguageLink has provided telephonic interpretation services nationwide since 1999, and on-site interpretation since In 2010 we leveraged our staff, industry knowledge and current technology to deliver a VRI solution that is reliable, affordable and easy to adopt. CTS LanguageLink s VRI solution works from any Microsoft Windows based laptop, workstation or tablet equipped with a microphone and a camera. It s as simple as that. We handle scheduling for all three modalities in the same manner, using the skills-based routing of our database to first select an available DSHS Authorized, Certified or Recognized Interpreter. Finding an available, qualified interpreter in the language and modality requested happens in a nanosecond as the database compares each interpreter record to the requirements and returns a list of ONLY those meeting requirements. If we are unable to fill the appointment request with a DSHS Authorized, Certified or Recognized Interpreter, we will document our attempts to locate one and will fill the request with another qualified interpreter. Further, our Interpreter Relations staff is continuously recruiting to meet our clients needs. Interpreter Relations will continue to aggressively recruit DSHS Certified, Authorized or Recognized Interpreters, and promote this certification to interpreters wishing to advance their opportunities with us, so that we may ensure maximum compliance with this contract requirement. At contract award, our Interpreter Relations team will begin scheduling on-site meetings and establishing an orientation program to ensure interpreters have an understanding of, and are in compliance with, the Interpreter and Translator Code of Professional Conduct, WAC We will also ensure an understanding of the HCA portal and scheduling, as well as contract requirements such as scheduled payment and dues collection, insurance, the need to display ID badges and to bring verification of certification status to on-site appointments, and so on. The orientation will cover background check and self-disclosure requirements, and a review of CTS LanguageLink s complaint and corrective action policy. Once this information has been covered, they will be tested on their comprehension and knowledge by responding to hypothetical scenarios. CTS LanguageLink has subcontracted the provision of ASL VRI and on-site services to the Hearing, Speech & Deafness Center (HSDC). Their staff will receive the same contract orientation and their participation in this contract will be seamless to the customer. All of their interpreters are nationally certified and will follow the same protocols as our interpreters. HSDC already has significant experience providing the state with these services. Page 12
3 Page 13 (3) Describe how you will: (a) process, (b) schedule, (c) assign, (d) and manage Interpreter Services Requests utilizing web-based/online, , telephone, and facsimile transmission technologies as described in Exhibit B, Sample Contract, Section 3, Statement of Work, c. Customer Service Requirements (3), (4), (5), (6) (7), (8), (9), (12), and (18). (10 points) Regardless of the origin of the request (portal, , phone, fax), all requests will flow into the scheduling module of our database. With the benefit of provider education and outreach, however, we anticipate 85% of authorized service requests will enter our system electronically. By the end of the first year, our goal is to reach 95% request automation, as this will promote the greatest level of accuracy in processing requests. We currently have clients for whom 100% of requests for service are placed through our portal, to great satisfaction, so we are confident that this is an adoptable model for most. However, for those that wish to initiate service through a phone call to a live operator, we will continue to staff appropriately and to provide toll free calling with 95% of calls answered within 30 seconds. We will also continue the option to schedule via voic , fax or . We believe that once requestors try our on-line option and become accustomed to using it, however, they will see that it is easier and a more efficient use of their limited resources. Our interpreters have already become accustomed to using our on-line system, and interpreters are also being educated and encouraged by the union to embrace scheduling software and electronic schedule confirmations. They will have an ombudsperson as a resource available to them for any reason. CTS LanguageLink s scheduling interface has been designed to be simple, whether scheduling a single appointment or multiple, recurring appointments for numerous providers and limited English proficient (LEP) clients. Our verification processes are automated so that all parties receive confirmation as to what has been requested, by whom, and when an appointment is to occur. We have also created a feedback loop so that we are always able to receive and act upon information received about our service and service providers. Information will be collected from the requestor in compliance with the contract, and then compared to outside databases for validity of the provider, patient and type of appointment scheduled. Once validated, the interpreter assignment process will begin. However, if validity of the request cannot be confirmed, notification will automatically be sent internally and to the requestor for follow up, explaining the reason for the denial. The scheduling/assignment process will be automated as much as possible, as shown in Figure 5 on the following page. Each validated assignment will first be offered to DSHS Certified, Authorized or Recognized Interpreters who match the language, modality, gender (if selected), insurance, background check and immunization requirements, and have the needed time available in their schedule. For onsite requests, distance from appointment location will be limited to 10 miles for the initial screening to ensure fewer mileage expenses. Our goal is to fulfill all non-urgent requests within 24 hours of receiving
4 Phone Fax Web Portal that request. Those requests marked urgent will be flagged for immediate attention by a customer service representative for special handling to ensure it is acknowledged and filled within the four hour requirement, or noted that it remains to be filled. EXIT Notify Requestor No Create Data Record Verify Eligibility Yes Create Job Return list of valid interpreters If a request remains unfilled past the first 12 hours for an on-site appointment, the acceptable mileage boundary will automatically increase to 20 miles, and so on. In the unlikely event that nobody within 100 miles is available to fill the appointment, the client will be contacted to discuss other modalities. In addition, our Customer Service Representatives and Managers can become involved in the fulfillment process at any time to personally handle requests for any reason. Notify Interpreter Assign to Interpreter Reject Accept Update Interpreter Schedule For requestors ease of use, they will also be able to select a recurring appointment option, which would default to finding a single interpreter available to fill all connected requests. Notify Requestor No Notify Requestor Reverify Eligibility 2 days prior to appointment Yes Reminder to Requestor and Scheduled Interpreter Requestors will also be able to indicate their need for a specific interpreter. If the interpreter is not available at the appointment time, a notice will be sent to the requestor, and the unfilled request will join the open queue. If the requested interpreter is available, they will receive notification to confirm their acceptance of the appointment. There are three main components to the interpreter online scheduling function. Appointment Occurs Complete Appointment Record Form Figure 5. A simplified version of our interpreter scheduling/ assignment process. Provider Portal, allowing authorized users to make appointments, cancel, change, or reschedule. Interpreter Portal, allowing real-time access to all interpreters so they may see their schedules as they are being requested. CTS LanguageLink agent interface where we track and confirm appointments for our interpreters and confirm with the providers making requests. Page 14
5 Provider Portal The Provider Portal will require a Secure Socket Layer (SSL) connection over http. We ensure users are authorized by requiring a secure password to gain entry to the system. Once in, providers have full access to initiate requests and make changes as they require. Our system is driven by an SQL server linking the requestor s account information, accounting records and interpreter records. Larger facilities that wish to manage several clinics, or even other departments, will be able to add, edit and remove locations using the forms below (Figure 6). Field names with an asterisk (*) are required to successfully submit the form. Figure 6. Add, Edit and/or Remove Location Multiple locations will be presented as illustrated below. Sub Locations Address 1 Address 2 City State / Province Postal Code Country Telephone West Vancouver 488 NW 10th Suite 404 Vancouver WA USA East Vancouver NE 4th Vancouver WA USA We have made appointment scheduling as simple as possible, as shown on the next page, Figure 7. After selecting add appointment a form is generated that is fully populated with the client s contact and location information from their client record. Drop down menus will help the user select the Page 15
6 appropriate appointment location and interpreter requirements, and other fields can be filled in manually to complete the needed data. Users will also have the option of requesting recurring appointments with varying frequency, for situations such as physical therapy or dialysis, where an extended period of regular treatment is planned for the LEP client. This single feature is expected to save providers countless hours, and reduce potential operator errors which can occur during the scheduling process. Add Appointment Contact Name * Bob Jones Contact Telephone * Contact * Bob.Jones@WestVancoverClinic.com Subject Name * Bob Maria Jones Subject Birthdate * 4/5/1988 Subject Telephone * Vasquez Location * West Vancouver Address 1 * 488 NW 10th Address 2 Suite 404 City * Vancouver State/Province * WA Postal Code * Country * USA Telephone * Subject Number * Appointment Date and Time * 5/1/2012 7:00am Duration * Bob 1.5 Jones Language * Spanish Gender Requirement N/A Requested Interpreter Notes Hours Please interpreter word for word. Doctor / Judge / Case Worker Add Add Recurring Close Figure 7. A completed form scheduling a new appointment. Note also the ability to add recurring events. Appointments once entered can be reviewed in real time to note status changes and review for errors. ID Location Date Start Time Duration End Time Language Subject Name Interpreter West Vancouver 5/1/2012 7:00am 1.0 hours Spanish Maria Jose Conseco East Vancouver 5/8/2012 4:00pm 0.5 hours Russian Sergey Vladimir Putin Page 16
7 CTS LanguageLink continues to evolve our database as we gain further understanding of our customers needs. Interpreter Portal Like our Provider Portal, the Interpreter Portal access is secured through password protection. Upon login, interpreters may view a list of their confirmed appointments as shown below. Confirmed Appointments Print *Cancel Job ID Date Duration Location Print Cancel /1/2012 7:00am 1.5 hours Print Cancel /1/ :00am 1.0 hours West Vancouver Clinic 488 NW 10 th Suite 404 Vancouver, WA East Vancouver Clinic NE 4th Vancouver, WA Please note the option to cancel an assignment. Should an interpreter elect to cancel a confirmed appointment, the assignment is flagged for immediate review by Call Center staff to ensure follow up action is taken. Any time an interpreter cancels an appointment, they will be prompted to document their reason, which will be kept for tracking and review purposes. Interpreters may also view a list of pending appointments, as below, to easily manage their scheduling tasks. Pending Appointments Accept Reject Job ID Date Duration Location Accept Reject /20/2012 9:00am.75 hours Accept Reject /21/2012 6:00am 1.2 hours West Vancouver Clinic 488 NW 10 th Suite 404 Vancouver, WA East Vancouver Clinic NE 4th Vancouver, WA Assuming the pending job is accepted, the following events automatically occur: The job will be assigned to the interpreter. The job will be removed from the Pending Appointments screen. The job will appear on the interpreter s Confirmed Appointments screen. Note 1: The database instantaneously identifies any and all previous schedules to ensure there are no conflicts with the newly confirmed appointment. Note 2: Upon acceptance, the provider screen is immediately updated so each and every request a provider makes shows those appointments accepted and those pending. Page 17
8 Should a non-urgent pending appointment go unfilled 24 hours after entry, alerts are automatically sent to the call center for immediate attention. Likewise, in the event an interpreter must cancel an appointment for any reason, the following occurs: The job will be unassigned from the interpreter. The job will be removed from the Confirmed Appointments screen. The job will appear in the Pending Appointments screen. Note 1: Upon cancellation, the provider screen is immediately updated and shows those appointments accepted and those now pending. CTS LanguageLink Agent interface Our Customer Service Representatives interact with the CTS LanguageLink Agent interface, our third component, in much the same way as a provider would when entering service requests received via fax, or phone. The CSR would log into the agent interface and manually input the faxed or ed data into the system, following up with the requestor for any additional information needed to complete the request. A requestor calling in would relay the same information to the CSR who would input the information as they spoke. Regardless of which method is used to enter information into our system, all data is available in real time. A request coming in via phone or direct client input would appear immediately as a pending job, while fax and requests would be collected at regular intervals for entry. Page 18
WORKFLOW AUTOMATION AND PROJECT MANAGEMENT FEATURES
Last modified: October 2005 INTRODUCTION Beetext Flow is a complete workflow management solution for translation environments. Designed for maximum flexibility, this Web-based application optimizes productivity
More informationMyPerformance. (DoD Performance Management and Appraisal Program) Rating Officials User Guide (Supervisors and Managers) March 7, 2016
MyPerformance (DoD Performance Management and Appraisal Program) Rating Officials User Guide (Supervisors and Managers) March 7, 2016 1 March 7, 2016 Table of Contents Table of Contents... 2 Getting Started
More informationIMPLEMENTATION OF THE ELECTRONIC TIMESHEET WEBSITE FOR IN-HOME SUPPORTIVE SERVICES AND WAIVER PERSONAL CARE SERVICES PROVIDERS AND RECIPIENTS
REASON FOR THIS TRANSMITTAL June XX, 2017 ALL-COUNTY LETTER NO.: 17-XX [ ] State Law Change [ ] Federal Law or Regulation Change [ ] Court Order [ ] Clarification Requested by One or More Counties [X]
More informationANZ EasyTransact QUICK GUIDE AUGUST 2015
ANZ EasyTransact QUICK GUIDE AUGUST 2015 Contents ANZ Easy Transact Quick Guide How can ANZ EasyTransact work for me? 3 How do I get started? 4 Register for ANZ EasyTransact 4 Adding new members 4 Creating
More informationThis topic focuses on how to prepare a customer for support, and how to use the SAP support processes to solve your customer s problems.
This topic focuses on how to prepare a customer for support, and how to use the SAP support processes to solve your customer s problems. 1 On completion of this topic, you will be able to: Explain the
More informationDHL IMPORT EXPRESS ONLINE USER GUIDE FOR IMPORTERS WE COORDINATE EFFECTIVE COMMUNICATION BETWEEN YOUR SHIPPERS AND YOU FOR YOU. dhl-usa.
DHL IMPORT EXPRESS ONLINE USER GUIDE FOR IMPORTERS WE COORDINATE EFFECTIVE COMMUNICATION BETWEEN YOUR SHIPPERS AND YOU FOR YOU. dhl-usa.com/ieo CONTENTS Importer Manage Your Imports 3 Helpful Guide Information
More informationRFQ ATTACHMENT V: RESPONSE TEMPLATE
Instructions are provided in blue and may be deleted. Please complete your response in the template provided, and indicate clearly where separate documents are provided. Executive Summary 1. Applicant
More informationInfrastructure Hosting Service. Service Level Expectations
November 2016 Shared Infrastructure Service TOC Service Level Expectation Documents Cloud Premier Data Center Hosting Cloud Essentials Public Cloud Brokerage Managed Database Raw Storage Cloud Premier
More informationMRI s Web Timesheets Application
MRI s MRI Contract Staffing Approver Guide Version 2.0 Overview Access to MRI s MRI Web Timesheets Login Page Home Page for Approvers Timesheet Approval Window Timesheet Detail Window Timesheet Inquiry
More informationZebra s Repair Order Portal for Partners COURSE CODE: RPE01
Zebra s Repair Order Portal for Partners COURSE CODE: RPE01 April 2017 Introduction Welcome to the Zebra s Repair Order Portal for Partners course. This course explains how to navigate the Repair Order
More informationMRI s Web Timesheets Application
MRI s MRI Contract Staffing User Guide Version 2.0 Employees and Subcontractors Overview Access to MRI s MRI Web Timesheets Login Page Home Page Create a New Timesheet Create a New Timesheet with Multiple
More informationIndividual ProviderOne Training Packet
Individual ProviderOne Training Packet Welcome to Individual ProviderOne (IPOne). This packet contains step-by-step instructions for Individual Providers (IPs) on how to register and use the IPOne payment
More informationUser Guide. User Guide to Recurring Billing and Storage. Setting up and using the Recurring Billing system
User Guide User Guide to Recurring Billing and Storage Setting up and using the Recurring Billing system Version 3.7 (Fall 2008) User Guide to Recurring Billing and Storage Copyright Copyright 1997-2009
More informationBridgegate, customers. Continuum247 is features users. The. to be able. build this system. procedures. the system. The
Continuum247 is a leading online workforce management solution that has been catering to some of the prominent security providers like Bridgegate, Level One, Secur it and many more across UK. It has helped
More informationGeneral Electric Power Supplier Summit. The Benefits of Collaborative Business Commerce with General Electric Power
General Electric Power Supplier Summit The Benefits of Collaborative Business Commerce with General Electric Power Agenda Welcome and Introductions Overview of GE Power Initiative Impact and Benefits The
More informationRequest for Proposal For: 2018 American Bar Association Temporary Services
Table of Contents Bid Timetable [2] 1.0 General Bid Information [3] 2.0 Proposal Requirements [5] 3.0 Criteria for Selection [7] 4.0 Specifications and Work Statement [7] Appendix A: Bidder Response Sheet
More informationI-9 Services Training Employment Eligibility and Verification Form I-9 Background
I-9 Services Training Presented by Lori Miller Human Resource Services June 2015 Employment Eligibility and Verification Form I-9 Background All U.S. employers must verify employment eligibility. Form
More informationGETTING STARTED WITH QUICKEN with Online Bill Pay 2010, 2009, and for Windows
GETTING STARTED WITH QUICKEN with Online Bill Pay 2010, 2009, and 2008-2007 for Windows Refer to this guide for instructions on how to use Quicken s online account services to save time and automatically
More informationCAPABILITIES. Element LIMS. LABORATORY INFORMATION MANAGEMENT for Analytical Testing Laboratories
CAPABILITIES Element LIMS LABORATORY INFORMATION MANAGEMENT for Analytical Testing Laboratories Element LIMS from Promium Purpose-built for analytical laboratories As analytical laboratories respond to
More informationOptum Intelligent EDI. Achieve higher first-pass payment rates and help your organization get paid quickly and accurately.
Optum Intelligent EDI Achieve higher first-pass payment rates and help your organization get paid quickly and accurately. The new benchmark for EDI performance Health care has outgrown commoditized EDI,
More informationComputerized Maintenance Management System
Computerized Maintenance Management System The PSCS Computerized Maintenance Management System is a Windows based client-server application that is easy to learn, easy to understand and easy to use. PSCS
More informationAMI AutoAGENT Shop Floor Manager
AMI AutoAGENT Shop Floor Manager Contents Introduction... 2 Introduction... 3 What's In This Manual... 4 Symbols and Conventions... 5 Shop Floor Manager Navigation Tips... 6 Part 1: Shop Floor Manager
More informationSPARK Recruitment Process Document
Last Updated: July 25, 2017 Overview: SPARK SPARK Recruitment Process Document What is SPARK? SPARK (Simons Foundation Powering Autism Research for Knowledge) is a landmark autism research project with
More informationRussell Stover Vendor Portal Standard Operating Procedure
Russell Stover Vendor Portal Standard Operating Procedure Averitt Express Supply Chain Solutions TABLE OF CONTENTS Contents... 1 Table of Contents... 1 Vendor Process Overview... 2 Connect with Russell
More informationA Comprehensive Handbook On Designing A Blueprint
A Comprehensive Handbook On Designing A Blueprint TABLE OF CONTENTS Blueprint - An Overview 4 Designing a Blueprint 6 Part I Defining the Process Flow 6 Part I - Exercise 8 Part II - Configuring Transition
More informationGoals of this Training
Limited English Proficiency Training Mary Jo Beach Melissa Kluczynski 1 Goals of this Training Introduce the Limited English Proficiency (LEP) Policy and Procedure Explain the LEP process 2 1 LEP Harford
More informationVerizon Enterprise Center CALNET 3 Invoices User Guide
Version 1.17 Last Updated: March 2017 2017 Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos, and slogans identifying Verizon s products and services are trademarks and
More informationSage ERP Accpac Online 5.6
Sage ERP Accpac Online 5.6 Integration Resource Guide for Sage ERP Accpac And Sage CRM (Updated: December 1, 2010) Thank you for choosing Sage ERP Accpac Online. This Resource Guide will provide important
More informationSANTANDER TREASURY LINK TRANSITION GUIDE
SANTANDER TREASURY LINK TRANSITION GUIDE Introduction Introducing Santander Treasury Link for Online Banking A new experience ahead We are pleased to introduce you to Santander Treasury Link and look forward
More informationThis position is in the Joint Office of Strategic Planning. This position is for the Medical School Campus.
Planning Associate - Joint Office of Strategic Planning 33673 Washington University School of Medicine in St. Louis MO This position is full-time and works approximately 40 hours per week. Department Name/Job
More informationVITERA (GREENWAY) INTERGY 9.0 MEDICAL REVIEW
1 VITERA (GREENWAY) INTERGY 9.0 MEDICAL REVIEW Corporate Background Vitera Intergy is a veteran Practice Management and EMR/EHR product that has changed hands and names a number of times. Though most users
More informationFREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS What is Monumental Sports Account Manager? The Monumental Sports Account Manager is an extension to the box office available to you 24 hours a day, 7 days a week. By logging
More informationOracle Customer Service and Support Cloud Services Descriptions and Metrics October, 2017
Oracle Customer Service and Support Cloud Services Descriptions and Metrics October, 2017 V101917 1 of 164 Table of Contents Glossary of Terms... 6 Appointment... 6 Certificate... 6 Connection... 6 20K
More informationAsset Management. Visit us at: or call SCAN
Asset Management Why BarScan? The modern workplace is a complex combination of computer equipment, furniture, and other equipment with compliance, accounting and location tracking issues. To better manage
More informationHOW TO PREPARE YOUR APPLICATION FOR CHARTERED
HOW TO PREPARE YOUR APPLICATION FOR CHARTERED 1. Pre-Enrolment In addition to this guide, you will need to refer to the other resources & competency standard documents on the Chartered Resources and Help
More informationResource Management User Guide. Release
Resource Management User Guide Release 13.3.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation ) is for
More informationYardi Marketing Suite
Yardi Marketing Suite Fulfill all your marketing, leasing and resident services needs with one software platform. Manage the Entire Prospect and Resident Lifecycle Increase mobile reach and improve user
More informationDHL IMPORT EXPRESS ONLINE USER GUIDE FOR SHIPPERS WE COORDINATE EFFECTIVE COMMUNICATION BETWEEN YOUR SHIPPERS AND YOU FOR YOU. dhl-usa.
DHL IMPORT EXPRESS ONLINE USER GUIDE FOR SHIPPERS WE COORDINATE EFFECTIVE COMMUNICATION BETWEEN YOUR SHIPPERS AND YOU FOR YOU. dhl-usa.com/ieo CONTENTS Shipper Manage Your Exports 3 Helpful Guide Information
More informationVanderbilt University Medical Center
Vanderbilt University Medical Center Performance Evaluation System Supervisor s Guide Provided by Vanderbilt Human Resources Table of Contents Overview... 3 VPES Evaluation Types... 4 VPES User Roles...
More informationNational Learning Consortium
National Learning Consortium The National Learning Consortium (NLC) is a virtual and evolving body of knowledge and tools designed to support healthcare providers and health IT professionals working towards
More informationUtilizing the Employee Training Module and ESS Munis: Human Resources
[MU-HR-7-A] [MU-HR-14-A] Utilizing the Employee Training Module and ESS Munis: Human Resources CLASS DESCRIPTION This session will be an exploration of how Employee Self Service can be used in conjunction
More informationTHE ESSENTIAL ELEMENT of a
THE ESSENTIAL ELEMENT of a Successful Laboratory LabDAQ Laboratory Information System (LIS) is a scalable SOLUTION trusted by thousands of physicians and laboratory professionals every day. Experience
More informationLytec Features Evolution Matrix
Insurance Apply Payment Wizard Authorization/Referral Tracking Auto Fee Schedule Update Multi-location Fee Schedule Management Batch Eligibility Verification Capture Scanned Images of Insurance Cards Compress
More informationFidelity Integration: Questions & Answers
emoney & Fidelity Integration Update Fidelity Integration: Questions & Answers Knowledge is power. Check out this list of Questions and Answers to understand emoney s latest integration. INTEGRATION OVERVIEW
More informationBillQuick-QuickBooks Advanced Integration Guide 2016
BillQuick-QuickBooks Advanced Integration Guide 2016 CONTENTS INTRODUCTION 1 HOW TO USE THIS GUIDE 1 SOFTWARE EDITIONS SUPPORTED 2 HOW INTEGRATION WORKS 2 MODES OF SYNCHRONIZATION 3 INTEGRATION RULES 4
More informationEmployee Wellness Portals. The 4 Game Changers. Choosing the right Platform for your Wellness Program. An ebook presented by
Employee Wellness Portals The 4 Game Changers Choosing the right Platform for your Wellness Program An ebook presented by HIPAA LIFESTYLE DEVICES SYSTEMS POWER USERS ENERGY EMPLOYEE WELLNESS PORTALS CHOOSING
More informationGetting Started with VOP Radius
Getting Started with VOP Radius VOP Radius Server for Windows Version: 4.0 July 16, 2004 Vircom Inc. 2055, Peel Suite 200 Montreal, Quebec Canada H3A 1V4 http://www.vircom.com AUTHENTICATION METHOD...
More informationEPRI s Open-Source OpenADR Software Leveraging Third-Party Resources
EPRI s Open-Source OpenADR Software Leveraging Third-Party Resources Walt Johnson Technical Executive OpenADR Member Meeting and Open House May 25, 2016 Contents Software Overview Components Versions Case
More information1 OMS Feature List. Version Date Changed by Description. 1.0 January 1 th, 2013 Eric Velez Created
OMS Feature list 1 OMS Feature List Version Date Changed by Description 1.0 January 1 th, 2013 Eric Velez Created 2 OMS Feature List Background Feed Processors Application Server This document covers all
More informationCULTURAL COMPETENCY PLAN
CULTURAL COMPETENCY PLAN INTRODUCTION Arkansas Health & Wellness (AHW) is committed to establishing multicultural principles and practices throughout its organizational systems of services and programs
More informationESOMAR 28 QUESTIONS COMPANY PROFILE SAMPLE SOURCES AND RECRUITMENT
COMPANY PROFILE 1. What experience does your company have in providing online samples for market research? M3 Global research is an online community of healthcare professionals and healthcare consumers
More informationCity of Normandy Park Request for Proposal for Municipal Financial Software System. February, Responses to RFP are due by March 20, 2009
City of Normandy Park Request for Proposal for Municipal Financial Software System February, 2009 Responses to RFP are due by March 20, 2009 The Request for Proposals (RFP) is presented in the following
More informationPraktika HICAPS module
page 1 Praktika HICAPS module User Guide page 3 Table of Contents 1. Praktika 5 2. HICAPS 5 3. Glossary of Terms 6 4. Installation of Praktika HICAPS Module. 7 4.1. System Requirements: 7 4.1.1. To install
More informationINTRODUCTION... 1 DCAA REQUIREMENTS... 2 COMPLIANCE SETUP...
Contents INTRODUCTION... 1 DCAA REQUIREMENTS... 2 COMPLIANCE SETUP... 5 GLOBAL SETTINGS... 6 SECURITY... 8 COMPANY PROFILE... 11 EMPLOYEE PROFILE... 13 USER PREFERENCES... 14 BILLQUICK AGENT... 15 ACTIVITY
More informationCustomer Support Guide. Customer Support Guide
Customer Support Guide August 8, 2017 August 8, 2017 WingArc1st Inc Table of Contents Table of Contents... i WingArc Customer Support Plan... 2 Support Policies... 3 Definition of a Support Case... 3 Eligibility
More information3M Ariba Light Account Network Collaboration for Suppliers
SAP Training Source To Pay 3M Ariba Light Account Network Collaboration for Suppliers External User Training Version: 1.0 Last Updated: 31-Aug-2017 3M Business Transformation & Information Technology Progress
More informationMyTimesheet Electronic Visit Verification
MyTimesheet Electronic Visit Verification Personal Care Attendant Program: Consumers & Personal Care Attendants Frequently Asked Questions May 2017 EVV-FAQ (5/17) Contents MassHealth MyTimesheet PCA Program:
More informationUNIFI 1.5 : Simplifying Qualification and Validation June 2012
UNIFI 1.5 : Simplifying Qualification and Validation June 2012 2011 Waters Corporation 1 Waters Regulated Bioanalysis System Solution Sample Preparation Solutions Best in class ACQUITY UPLC I-Class The
More informationBillQuick MYOB Integration
Time Billing and Business Management Software Built With Your Industry Knowledge BillQuickMYOB Integration Integration Guide BQE Software, Inc. 2601 Airport Drive Suite 380 Torrance CA 90505 Support: (310)
More informationConsumer Credit Underwriting and Origination
Consumer Credit Underwriting and Origination DECISIONPRO PART OF OUR END-TO-END CONSUMER LENDING SOLUTION Whether you re a community lender, bank, credit union or finance company, DecisionPro provides
More informationMONTACHUSETT REGIONAL TRANSIT AUTHORITY (MART) BROKERAGE DEPARTMENT QUALITY ASSURANCE AND INTEGRITY PLAN FY2015
MONTACHUSETT REGIONAL TRANSIT AUTHORITY (MART) BROKERAGE DEPARTMENT QUALITY ASSURANCE AND INTEGRITY PLAN FY2015 Page 1 of 9 MONTACHUSETT REGIONAL TRANSIT AUTHORITY (MART) BROKERAGE DEPARTMENT QUALITY ASSURANCE
More informationMy Compass Frequently Asked Questions
My Compass Frequently Asked Questions The following is a list of Frequently Asked Questions (FAQs) and concerns that may arise when using My Compass, along with suggested solutions. We will add to this
More informationKeyedIn Projects ios App User Guide Version 2.0 June 2015
KeyedIn Projects ios App User Guide Version 2.0 June 2015 KeyedIn Projects ios App User Guide 1 of 18 Introduction 3 Core Features 3 Advantages 3 Benefits 3 Requirements 4 Logging In 4 Navigation 5 Home
More informationWEB TIME EMPLOYEE GUIDE
Revised 10/27/2017 WEB TIME EMPLOYEE GUIDE CLIENT RESOURCE PAYLOCITY.COM TABLE OF CONTENTS Web Time... 3 Web Kiosk... 10 Home... 29 My Timesheet... 43 My Pay Adjustments... 57 Employee Time Off Calendar...
More informationIn this module, you will learn to place tickets on hold and sell tickets to a customer.
POS MERCURY PROGRAM GUIDE In this module, you will learn to place tickets on hold and sell tickets to a customer.» Benefits of Joining the Mercury Program Get more money back when buying or selling via
More informationPerformance Management
ADP Workforce Now Performance Management Handout Manual Need support after training? To exchange tips and best practices with fellow users, get on The Bridge an online community built exclusively for ADP
More informationPageUp Recruitment Management System USER GUIDE
PageUp Recruitment Management System USER GUIDE Version 1.4 - Human Resources 2018 Contents About PageUp... 2 Process Overview... 3 Creating and Requesting Jobs... 4 Selection Committee Review... 8 Conducting
More informationNETHAWK CALL CENTER SUITE
NETHAWK CALL CENTER SUITE Our Services Inbound Call Center Outbound Call Center Tele Customer Care System Customer Service Systems 24/7 Assistive Services About Nethawk (Pvt) Limited incorporated in 2008,
More informationUC Davis Time Reporting System (TRS) User Guide for Department Time Administrators (DTAs)
UC Davis Time Reporting System (TRS) User Guide for Department Time Administrators (DTAs) Last Revised: 11/30/16 1 Table of Contents Welcome to TRS!... 3 Four Roles in the TRS... 3 Becoming a DTA... 4
More informationOhio Public Employees Retirement System. Request for Proposal
Ohio Public Employees Retirement System For: Application Performance Monitoring Software Date: March 23, 2018 277 East Town Street Columbus, Ohio 43215 1-800-222-PERS (7377) www.opers.org PLEASE NOTE:
More informationLaboratory Information Management System Index
Laboratory Information Management System Index About LIMS Patient Tracking Overview Key Module & Key Features LIMS Architecture Benefits LIMS Standards Interface Integration Sample Tracking LIMS. Net Screen-shots
More informationServicePRO + PartsPRO User Guide
ServicePRO + PartsPRO User Guide ServicePRO Version 2.0 PartsPRO Version 1.0 Page 1 of 82 1 WHAT IS SERVICEPRO + PARTSPRO?... 4 1.1 What is ServicePRO?... 4 1.2 What are the benefits of using ServicePRO?...
More informationStreamline Pre-Analytic Orchard Pathology Processes
Orchard Pathology Orchard Pathology is a complete diagnostic information system where clinical and anatomic data share the same database and where pathology data is stored in discrete data fields to simplify
More informationChoosing A HRIS? Let us help!
Choosing A HRIS? Let us help! We are Dresser & Associates, leading national Sage Software Certified Business Partner. Your best source for HR Software, software implementation, training and support. DRESSER
More informationAuto Alerts Customer Portal
Auto Alerts Customer Portal ISO 9001:2008 Quality Management System Whether you're looking for ways to cut costs, speed products to market, increase production, improve customer service, or strengthen
More informationA High-Touch Approach to Improving Patient Access. Using field support to navigate reimbursement challenges
A High-Touch Approach to Improving Patient Access Using field support to navigate reimbursement challenges For the brand and reimbursement teams who must develop commercial strategies for the biopharmaceutical
More informationHoneywell Building Solutions (Pacific)
Honeywell Building Solutions (Pacific) May 23rd, 2016 REMINDER TO REGISTER: PHASE 1 DEADLINE HAS PASSED Dear Sir or Madam, We sent you an email via our partner Avetta in early April outlining the changes
More information877.CONEXIS ( ) Copyright 2005 CONEXIS. CX A Word & Brown Company
877.CONEXIS (877.266.3947) www.conexis.org Copyright 2005 CONEXIS. CX4053.8.05 A Word & Brown Company COBRA Administrative Services The CONEXIS Solution: COBRA Compliance As a human resources professional,
More informationIT Administration including SIMS Support
IT Administration including SIMS Support Service Level Agreement www.eisit.uk info@eisit.uk Tel: 0300 065 8800 Fax: 01622 663591 EIS The Shepway Centre, Oxford Road, Maidstone, Kent, ME15 8AW Contents
More informationCustomer Service in Microsoft Dynamics CRM 2013
Course 80545A: Customer Service in Microsoft Dynamics CRM 2013 Course Details Course Outline Module 1: Introduction Microsoft Dynamics CRM includes a comprehensive set of features that increases the efficiency
More informationRemedy Change Management 4.0
Remedy Change Management 4.0 User s Guide October November 1999 1999 CM-40B-UG-01 CM-400-UG-01 1991 1999 by Remedy Corporation. All rights reserved. This documentation may not be copied in whole or in
More informationNetSuite OpenAir Mobile for iphone User Guide Version 2.2
NetSuite OpenAir Mobile for iphone User Guide Version 2 General Notices Attributions NetSuite OpenAir includes functionality provided by HighCharts JS software, which is owned by and licensed through Highsoft
More informationNavigating in ADP Workforce Now for Practitioners
ADP Workforce Now Navigating in ADP Workforce Now for Practitioners Introduction In this self-study, you will learn how to navigate in ADP Workforce Now. The features that you will use depend on your job
More informationMSI Purchase Orders Version 4.0
MSI Purchase Orders Version 4.0 User s Guide Municipal Software, Inc. 1850 W. Winchester Road, Ste 209 Libertyville, IL 60048 Phone: (847) 362-2803 Fax: (847) 362-3347 Contents are the exclusive property
More informationCHAPTER 3: REQUIREMENT ANALYSIS
CHAPTER 3: REQUIREMENT ANALYSIS 3.1 Requirements Gathering At the start of the project, the travel management process handled by the admin department was studied in detail by using the basic requirement
More informationReining in Maverick Spend. 3 Ways to Save Costs and Improve Compliance with e-procurement
3 Ways to Save Costs and Improve Compliance with e-procurement Contents The Need to Eliminate Rogue Spending Exists for all Businesses...3 Leveraging Technology to Improve Visibility...5 Integrate your
More informationPeopleAdmin Quick Reference Guide Quick Hire Process for Rehires Adjunct Faculty/Temporary Staff (With PD) Primarily used for Exempt Temporary Staff
If an adjunct faculty/temporary staff candidate has already been hired in PeopleAdmin, then you can rehire them through PeopleAdmin. A candidate cannot re-apply to the same posting from the previous appointment;
More informationBusiness Bill Pay To view our Business Bill Pay demo,
Business Bill Pay To view our Business Bill Pay demo, http://www.firstfd.com/2062/mirror/bus-bill-pay.htm QUICK START GUIDE TO FIRST FEDERAL S BUSINESS BILL PAY 1. Accessing Business Bill Pay After logging
More informationAppointment Scheduler Set Up (DR) Provider
Appointment Scheduler Set Up (DR) Provider Select Short Cut Key (F12) Type in Menu Id: DR and enter You will need to make sure all providers that you are scheduling for are Appt Providers. Make sure the
More informationMobile Apprenticeship Borders, Immigration and Citizenship Operational Delivery Profession. Candidate Information Pack
Mobile Apprenticeship Borders, Immigration and Citizenship Operational Delivery Profession Candidate Information Pack What is Included in this Pack? You ll find lots of useful information, guidance, hints
More informationEmployee Recognition Program Rules & Regulations
Employee Recognition Program Rules & Regulations On behalf of Industrial Solutions Group, we are very pleased to count you among our talented team. We truly appreciate your hard work and effort. We believe
More informationState of Connecticut. Department of Social Services. Department of Administrative Services Bureau of Enterprise Services and Technology
State of Connecticut Department of Social Services Department of Administrative Services Bureau of Enterprise Services and Technology Title: ConneCT - Modernization of Client Service Delivery Category:
More informationEnhancing the Customer Experience through Technology
Enhancing the Customer Experience through Technology James LoCurto, San Bernardino Danielle Benoit, C-IV Ashley Arnold, Sacramento Yolanda Banuelos, CalWIN CWDA Conference - October 6, 2017 1 Predictive
More informationBest in Service Program Overview
Best in Service Program Overview Effective November 1, 2016 Contents Overview... 3 1.1 What is Best in Service?... 3 1.2 Program Goals... 3 1.3 Data Center Considerations... 4 1.4 Designation Types: Orange
More informationPublic Accounting System
Public Accounting System We understand that an accounting system is really all about: Better Decision Making As a trusted advisor, you must be able to provide your clients with the information that may
More informationLog into my JPSO and sign in as you would normally sign on to view pay stubs, etc.
Accessing NOVAtime You can access NOVAtime from any computer. You will however need a standard Internet browser (preferably Windows Internet Explorer or Mozilla Firefox ). Log into my JPSO and sign in
More informationAmadeus Hotel Store. User guide 16 March Taking hotel consolidator content to a new level with Transhotel
Amadeus Hotel Store User guide 16 March 2009 Taking hotel consolidator content to a new level with Transhotel Index Amadeus Hotel Store is now open for business!...3 Technical requirements...3 Log-in...4
More informationReaching Customers Across Multiple Channels
Leading Provider of Cloud-Based Customer Experience Solutions Relies on Integrated, Modular WSO2 Middleware to Speed the Delivery of Services that Enhance User Engagement Businesses recognize that brand
More informationEDI Solutions Your guide to getting started -- and ensuring smooth transactions anthem.com/edi
EDI Solutions Your guide to getting started -- and ensuring smooth transactions anthem.com/edi 00175LNPEN (04/12) This brochure is a helpful EDI reference for both new and experienced electronic submitters.
More information