Business Bill Pay To view our Business Bill Pay demo,

Transcription

1 Business Bill Pay To view our Business Bill Pay demo,

2 QUICK START GUIDE TO FIRST FEDERAL S BUSINESS BILL PAY 1. Accessing Business Bill Pay After logging in to Business Online Banking, click on Bill Payment. 2. Logging in to Business Bill Pay for the first time At this screen, enter your User ID name. Choose a PassMark graphic and phrase, answer the Challenge Questions, and then enter your temporary password. Enter in a new password. Enter the new password again to confirm it.

3 3. Adding payees To add a new Payee, click on Add New Payee located under the tab, Payee Management. From this screen, you can either enter in the name of a payee or click on the link, view our payee list, to see if the payee already exists. Click Continue. Follow the online instructions. 4. Scheduling a payment 1. Start by finding the name of the payee from the list on the Make Payments page. 2. Choose which account to pay from. 3. Enter the dollar amount as well as the deliver by date. 4. When finished, click on the Make Payments tab at the bottom of the screen.

4 5. Scheduling an automatic payment 1. Under the Payee Management tab, click on My Payees. The My Payees page appears. 2. Click on Set up automatic.

5 3. Click on Pay automatically at regular intervals. 4. Complete the rest of the options. 5. Click on Save changes. Once you have completed the set up process, you are ready to take advantage of all of the services Business Bill Pay has to offer. Take some time to explore all the features. Most of the services offered are intuitive and require no training. However, if you do need some help, click on the How do I link located at the bottom of each screen. The Help link, located on the left-hand pane right above Exit Bill Center, is organized to make it easy to find the information you need. If you need assistance, don t hesitate to contact us at

6 FREQUENTLY ASKED QUESTIONS TOP 7 QUESTIONS CUSTOMERS ASK Can I make a payment to anyone? Yes, you can pay anyone including your cable company, doctor, or Uncle Charlie. Can I pay bills with my credit card? Currently, we don't issue payments from a credit card. Can I cancel a payment? In most cases, you can cancel an electronic payment 3 days or more prior to its deliverby date and you can cancel a check payment 5 days or more prior to its deliver-by date. To cancel a payment, click the Cancel link in the Pending Payments section on the Make Payments page. Who has access to my bill pay and funding account? You are the only person who can authorize payments to be issued against your account. Our representatives only access your account information on a need-to-know basis, and only with your approval. Can I pay a person or business if I don't have an account number? Yes, you don't need an account number to make a payment. What security features do you use? Our service is highly secure and is designed to fully safeguard your privacy and security. Unlike normal internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level of security supported by your browser, including 128-bit RC4 encryption. Who authorizes payments? Only you can authorize payments. You have complete control over whom you are issuing a payment to, the exact payment amount, when the payment should be sent or whether to pay the bill at all. If you have a flat fee or recurring bill that you would like to have paid each month, you can instruct us to make that payment automatically for you.