COMMUNITY AND STAKEHOLDER ENGAGEMENT REPORT APPENDIX ENVIRONMENTAL IMPACT STATEMENT

Transcription

1 COMMUNITY AND STAKEHOLDER ENGAGEMENT REPORT APPENDIX I ENVIRONMENTAL IMPACT STATEMENT

2 COMMUNITY AND STAKEHOLDER ENGAGEMENT REPORT BORAL GOLD COAST QUARRY PROJECT EIS APRIL 2013

3 TABLE OF CONTENTS 1 INTRODUCTION Community and Stakeholder Engagement Structure COMPLIANCE WITH TERMS OF REFERENCE OBJECTIVES AND METHODS Integration with EIS Community and Stakeholder Engagement process and strategy Identification of the community of interest The Community and Stakeholder Engagement Plan CONSULTATION ACTIVITIES Implementing the strategy Community engagement program - overview Stakeholder briefings Quarry site visits Inquiry channels Newsletters Fact sheets Frequently Asked Questions (FAQ) Fact card and contact card Website Community Information Session (CIS) Media RESULTS AND ISSUES RAISED Feedback management and protocols Communications Issues raised Types of submissions CONCLUSIONS...41

4 LIST OF TABLES Table 1: Compliance with Terms of Reference... 2 Table 2: Community and Stakeholder Engagement strategies Table 3: Summary of the Community and Stakeholder Engagement Strategy activities Table 4: EIS Community and Stakeholder Engagement action plan Table 5: Summary of community engagement program Table 6: Summary of stakeholder briefings Table 7: Media release summary Table 8: List of media mentions Table 9: Summary of communication avenues Table 10: Summary of issues or opportunities Table 11: Summary of letters of support sent to MPs and Councillors LIST OF FIGURES Figure 1: Stakeholder engagement process... 9 Figure 2: Summary of monthly visits to the Project website Figure 3: Communication avenues graph Figure 4: Issues or opportunities raised graph APPENDICES Appendix 1: List of stakeholders Appendix 2: Community and Stakeholder Engagement Strategy Appendix 3: List of briefings and briefing requests Appendix 4: Examples of briefing requests and briefing papers Appendix 5: Newsletters distribution and copies Appendix 6: Fact sheets distribution and copies Appendix 7: Frequently Asked Questions (FAQ)

5 Appendix 8: Fact card and contact card Appendix 9: Website Appendix 10: Community Information Session (CIS) report Appendix 11: Media releases Appendix 12: Media monitoring Appendix 13: Feedback management protocols Appendix 14: Letters of support

6 1 INTRODUCTION This report outlines the community and stakeholder engagement conducted as part of the Boral Gold Coast Quarry Project (the Project) Environmental Impact Statement (EIS). The consultation period documented in this report ran from November 2010 (declaration as a Coordinated Project) until mid-december The report: demonstrates compliance with the requirements in the Terms of Reference relating to stakeholder consultation provides an overview of the consultation process details consultation activities notes issues and opportunities raised by stakeholders, and includes (as Appendices) examples of community and stakeholder engagement communications 1.1 COMMUNITY AND STAKEHOLDER ENGAGEMENT STRUCTURE The Project s Community and Stakeholder Engagement Strategy has been based on a fourstage approach: Stage 1: Active support for the draft Terms of Reference advertising phase Stage 2: EIS research and preparation, including technical investigations and community consultation Stage 3: Active support for the EIS public comment phase, and finalisation of the EIS Stage 4: Post EIS stakeholder follow-up Community and stakeholder engagement activities for Stage 1 and Stage 2 have been completed and are documented as follows: A Community and Stakeholder Engagement Strategy was developed and implemented for the Initial Advice Statement, Terms of Reference advertising and EIS studies phases of the project and is included as Appendix 2 to this report A Community Information Session report was published in November 2010 to report on Boral s initial activity to promote the advertising of the draft Terms of Reference and is included as Appendix 10 to this report This Community and Stakeholder Engagement Report which reports on all engagement activity from November 2010 until mid-december 2012 Page 1

7 2 COMPLIANCE WITH TERMS OF REFERENCE The community and stakeholder engagement program undertaken by Boral, through Three Plus, complied with the relevant requirements of the Terms of Reference (TOR) for the project to the current stage (EIS lodgement), as summarised in Table 1 below: Table 1 TOR Requirement Response Part A Section 6 Stakeholder consultation Undertake a comprehensive and inclusive consultation plan with the stakeholders identified in Part A, section 4. Consultation with advisory agencies should be the principal forum for identifying legislation, regulations, policies and guidelines relevant to the project and EIS process. Consultation plan should identify broad issues of concern to local and regional community and interest groups. Address issues from project planning Address issues through commencement Address issues through (to) project operations Address issues through (to) decommissioning Completed (and documented in this Community and Stakeholder Engagement Report). Completed. Refer to CardnoHRP report lodged with EIS. Stages 1 and 2 (see Figure 1) completed. Refer to issues audit (s.5) in the Community and Stakeholder Engagement Plan and s.5 in this Community and Stakeholder Engagement Report. Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.5 in this Community and Stakeholder Engagement Report To be addressed in a new Community and Stakeholder Engagement Plan for Stages 3 and 4. To be addressed in a new Community and Stakeholder Engagement Plan for Stages 3 and 4. To be addressed in a new Community and Stakeholder Engagement Plan for Stages 3 and 4. Page 2

8 TOR Requirement The consultation plan should identify: the types of consultation and communication activities to be undertaken. The consultation plan should identify: timing of activities. The consultation plan should identify: how it will target the stakeholder/community representatives. The consultation plan should identify: integration with other EIS activities and the project development process. The consultation plan should identify: consultation responsibilities. Response Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.4 in this Community and Stakeholder Engagement Report. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and this Community and Stakeholder Engagement Report. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.3 and s.4 in this Community and Stakeholder Engagement Report. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.3.1 in this Community and Stakeholder Engagement Report. Stage 3: to be addressed in a new Community and Stakeholder Engagement Plan. Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.3 and s.4 in this Community and Stakeholder Engagement Report. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. Page 3

9 TOR Requirement The consultation plan should identify: communication protocols. The consultation plan should identify: reporting and feedback arrangements. The consultation plan should detail how results of consultation will be considered by the proponent and integrated into the EIS process. Response Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.5 and Appendix 14 in this Community and Stakeholder Engagement Report. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.5 in this Community and Stakeholder Engagement Report. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. Stages 1 and 2 completed. Refer to s.3.1 in this Community and Stakeholder Engagement Report. Stage 3: to be addressed in a new Community and Stakeholder Engagement Plan. Part B s.1.7 Public consultation process The public consultation process should provide opportunities for community involvement and education. (The public consultation process) may include interviews with individuals, stakeholders, public communication activities, interest group meetings, production of regular summary information and updates (ie newsletters), and other consultation mechanisms to encourage and facilitate active public consultation. Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.4 in this Community and Stakeholder Engagement Report. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.4 in this Community and Stakeholder Engagement Report. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. Page 4

10 TOR Requirement The public consultation processes (community engagement) for all parts of the EIS should be integrated. Outline the methodology adopted to: identify the stakeholders, including sensitive receptors and explain how their involvement was facilitated. Outline the methodology adopted to: identify the processes conducted to date and the future consultation strategies and programs, including those during the operational phase of the project. Indicate how consultation involvement and outcomes were integrated into the EIS process and future site activities, including opportunities for engagement and provision for feedback and action if necessary. Provide a list of the stakeholders consulted during the program and details of any meetings held, presentations made and any other consultation undertaken for the EIS process. Response Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.3.1 in this Community and Stakeholder Engagement Report. Stage 3: to be addressed in a new Community and Stakeholder Engagement Plan. Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.3.2 and s.3.3 in this Community and Stakeholder Engagement Report. Also refer to the Social Impact Assessment report lodged with the EIS. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.3 and s.4 in this Community and Stakeholder Engagement Report. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. Stages 1 and 2 completed. Refer to original Community and Stakeholder Engagement Plan and s.3.1 in this Community and Stakeholder Engagement Report. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. Completed. Refer to Appendix 1 and Appendix 3 in this Community and Stakeholder Engagement Report. Page 5

11 TOR Requirement Provide information about the consultation process that has taken place and the results. Response Completed. Refer to s.4 and s.5 in this Community and Stakeholder Engagement Report. Part B s Community engagement Consistent with national and international good practice and with regard to local and regional strategies for community engagement, the proponent should engage at the earliest practical stage with likely affected parties to discuss and explain the project, and to identify and respond to issues and concerns regarding social impacts. Detail the community engagement processes to be used to conduct open and transparent dialogue with stakeholders. Such processes should include, but not be limited to, the use of community reference group forums. Include the project s planning and design stages and future operations including affected local and state authorities. Engagement processes will involve consideration of social and cultural factors, customs and values, and relevant consideration of linkages between environmental, economic, and social impact issues. Discuss engagement strategies and processes for the operational phase, including how complaint resolution will be addressed. Completed and documented in this Community and Stakeholder Engagement Report. Stages 1 and 2 completed. Refer to Community and Stakeholder Engagement Plan and s.3 and s.4 in this Community and Stakeholder Engagement Report. Stages 3 and 4: to be addressed in a new Community and Stakeholder Engagement Plan. To be addressed in a new Community and Stakeholder Engagement Plan for Stages 3 and 4. Completed. Refer to the Social Impact Assessment report lodged with the EIS. To be addressed in a new Community and Stakeholder Engagement Plan for Stages 3 and 4. Page 6

12 3 OBJECTIVES AND METHODS The purpose of the community and stakeholder engagement program was to engage stakeholders in informed discussion about what the Project would mean to both the local area and the region as a whole. This required Boral to provide information about the preliminary Project design and potential impacts, and establish a number of opportunities and avenues for stakeholders to participate in consultation. The community engagement objectives were to: Add value to the study s decision-making process Inform stakeholders about the study objectives, drivers, processes and consultation opportunities Provide easy and accessible ways for stakeholders to participate in the consultation process, and Inform the EIS Project Team. The study's community engagement is in line with the Government s Community Engagement Policy, Principles, Standards and Guidelines (2004). Components of the consultation process included: community engagement designed to ensure key stakeholders were consulted, and that the community had access to Project information, and an opportunity to provide comment on the Project, and specific social impact and community awareness programs to ensure the EIS was informed by a broad community understanding of the Project. 3.1 INTEGRATION WITH EIS Included in the Strategy, and to integrate the community engagement activities into the EIS process (ie to inform the EIS process), Three Plus: Published a public report on a Community Information Session held in November 2010, including a summary of issues raised by community members as well as copies of feedback forms submitted by community members (this report was available to the EIS consultants) Provided updates to the weekly Project Control Group meetings on community and stakeholder engagement outcomes, including stakeholder issues and comments Delivered two briefings to the EIS consultants, prior to the start of the EIS studies, to summarise stakeholder sentiment and highlight issues identified through the community and stakeholder engagement process Provided a specific set of briefings and relevant documentation on community issues and sentiment to the Social Impact Assessment consultant (ImpaxSIA) prior to the commencement of those studies Provided regular updates (extracts) from the Consultation Manager database to the Project Control Group to summarise the number of inquiries received, responses provided, information briefings delivered and the issues nominated by stakeholders Page 7

13 3.2 COMMUNITY AND STAKEHOLDER ENGAGEMENT PROCESS AND STRATEGY The Community and Stakeholder Engagement process is based on that illustrated in Figure 1 (over page) Principles The following strategic principles guided the community and stakeholder engagement: Positioning The EIS was positioned in the context of investigating the environmental impacts (including social, cultural and economic) of the quarry Open and transparent EIS community engagement was in line with the State Government s Community Engagement Policy, Principles, Standards and Guidelines (2004). The EIS team has prepared reports on the community engagement activities and stakeholder feedback for the EIS, including reports on the Community Information Session. These reports will be available to the public Responsiveness Stakeholders' ideas, issues and comments were identified through consultation activities. To demonstrate an open, two-way process was undertaken, the EIS team closed the loop with stakeholders to inform them how their views were considered. The EIS team also managed stakeholder expectations about what the EIS could deliver by effectively communicating the study negotiables and non-negotiables (primarily through the draft TOR advertising phase) Integration with related activities The EIS team will recognise stakeholders' previous contributions by linking the EIS with submissions received during the public comment phase on the draft Terms of Reference Issues management The EIS team identified as early as possible, and proactively managed, any issues that may have influenced the EIS. Page 8

14 Figure 1 Page 9

15 3.2.2 Strategies Three Plus applied a robust methodology to its community and stakeholder engagement program, designed to: Establish the client s and Project s reputation with key stakeholders Identify key stakeholder and community issues relating to the proposal Inform key stakeholders and the local community of the project Inform the EIS process through an investigation of stakeholder issues and concerns, and Engage meaningfully and positively with key stakeholders and the community for the duration of the project. The plan was developed, in consultation with Boral, to ensure that interested parties were provided the opportunity to consider and comment on all elements of the EIS (and TOR). The process of engagement commenced on the day of the announcement that the project had been declared a Coordinated Project by the Coordinator-General, to ensure relevant parties were informed of the process as early as possible and encouraged to participate. The Community and Stakeholder Engagement Plan (Appendix 2) included stakeholder briefings (s.4.2 of this report), a Community Information Session (s.4.10 of this report and Appendix 10) and multiple avenues for stakeholders to provide comment and feedback (s.4.4). The Plan s inquiry protocols (Appendix 13) ensured timely responses were provided to stakeholders. The following strategies (Table 2) were proposed in the Community and Stakeholder Engagement Plan (and implemented) to underpin the project objectives: Table 2 Strategy Status Establish a high level of project awareness in the local community Conduct a Community Information Session to present project information and answer questions Conduct key stakeholder (individual and established groups) project briefings Publish and distribute (via newsletters and the project website) project information/updates Completed (28 November 2010) Completed. 74 briefings conducted between November 2010 and December 2012 Completed. 5 newsletters published (1033 distributed); website live on 19 November 2010 and updated throughout engagement period; regular updates provided to key stakeholders via face-to-face briefings, briefing notes and Page 10

16 Strategy Ensure early and regular presentation of project related information Use existing networks to promote community awareness and encourage input and feedback Establish contact with elected representatives and provide briefings Use established community networks to encourage community participation in the project and to provide project information Adopt an apolitical approach to the provision of project information Provide project information to all elected representatives in the project area at all levels of government Clearly identify opportunities for public comment and input Use all available opportunities to reinforce how the community and stakeholders can have their say Status Completed. Engagement process commenced on day of Coordinated Project declaration; website and FAQ updated throughout engagement period; regular updates provided to key stakeholders via face-to-face briefings, briefing notes and Completed. Engagement with peak industry bodies, Chambers of Commerce and community organisations undertaken Completed. Multiple briefings and updates to elected representatives at the three levels of government Completed. Engagement with peak industry bodies, Chambers of Commerce and community organisations undertaken Completed. Briefings and information provided to all elected representatives only on basis of relevance to the project (electorate proximity/portfolio responsibility) Completed. Multiple briefings and updates to all elected representatives at the three levels of government, as well as briefings for multiple candidates in the 2012 State and local government elections Completed. Multiple avenues for community comment and input provided throughout the engagement process (and detailed in this report) Completed. Multiple avenues for community comment and input provided throughout the engagement process (and detailed in this report), including face-to-face briefings, website, project and 1800 number and postal address, Community Information Session, feedback forms, FAQ Page 11

17 Strategy Provide information on public comment periods and how the community can participate Acknowledge community concerns and reflect comments in project reporting Status Completed. Critical dates, commentary deadlines and avenues for providing comment were published in media releases, public notices, on the project website, in newsletters and in face-to-face briefings Completed. Community concerns and issues, and support, recorded in the Community Information Session report and in this report 3.3 IDENTIFICATION OF THE COMMUNITY OF INTEREST The key stakeholders who comprise the community of interest for the project were identified and included: Individuals directly affected by the project, including adjacent landholders and business people who may be affected by project activities; Organisations and groups in geographic proximity to the project; Special interest groups, including environment and heritage; The Mayor, Councillors and Chief Executive Officer of the Gold Coast City Council; Relevant State and Federal Government agencies; State and Federal Members of Parliament relevant to the project (portfolio responsibility) and project area (local MPs); Relevant industry sectors; Traditional owners and indigenous groups; and Media. The list of those who may be directly affected was populated through searching a landholder database which identified all title holders in the Project area. Other stakeholders were identified from various sources such as local elected representatives, the internet, local directories and community groups. The stakeholder list is at Appendix Stakeholder database Contacts received or made by the Project Team were recorded in a secure web-based data management program (Consultation Manager). Stakeholders were encouraged to register for project updates at the Community Information Session or via other mechanisms, including the project website. As the central database, the program was progressively updated and used by the Project Team to track and report inquiries, issues and team responses across all Project interfaces, thus minimising risk while enhancing transparency and accountability. Page 12

18 The database was also used to create information distribution lists for newsletters and project updates. 584 stakeholders were registered on the database as at mid-december THE COMMUNITY AND STAKEHOLDER ENGAGEMENT PLAN The Community and Stakeholder Engagement Strategy (Appendix 2) comprised the following activities: All-of-government presentations Departmental presentations and forums Elected member briefings Key stakeholder focus groups Feedback mechanisms: 1800 number, , post, feedback forms Newsletters and fact sheets Website Community Information Session and report Presentations to business and community organisations Delivery of community feedback and comment to the EIS Project team Reporting and evaluation Table 3 summarises the phases of the Community and Stakeholder Engagement Strategy and associated activities, to date. When prepared in late 2009, the strategy extended beyond the Initial Advice Statement, Terms of Reference and EIS preparation phases to include project establishment and operations. However, a new and specific Community and Stakeholder Engagement Plan has now been developed to address the TOR requirements for engagement during the EIS advertising phase, through to project commencement, operations and decommissioning. This new Plan will be lodged as a separate document with the EIS. This report covers activities in: Stage 1: Active support for the draft Terms of Reference advertising phase Stage 2: EIS research and preparation, including technical investigations and community consultation. The new and specific Community and Stakeholder Engagement Plan will deal with: Stage 3: Active support for the EIS public comment phase, and finalisation of the EIS Stage 4: Post EIS stakeholder follow-up. Page 13

19 Table 3 Phase Timing Consultation activities IAS lodgement and COG consideration Coordinated Project declaration, advertising of draft Terms of Reference, publication of final Terms of Reference EIS investigations and technical reports December 2009 November 2010 November 2010 August 2011 Late 2011 December 2012 Identify stakeholders Initial briefings of key stakeholders (elected representatives) Identify additional stakeholders Launch project website, including detailed list of Frequently Asked Questions Letterbox drop to nearby residents (invitation to Community Information Session) Community Information Session Publication of Community Information Session report, including community feedback and summary of key issues Newsletters Media releases and media interviews Briefings of key stakeholders Provide information on the Draft ToR phase and its relation to the EIS process, and encourage community and stakeholder involvement in and review of the Draft ToR process Receive and respond to inquiries Provide information to community members and stakeholders on the Project and the EIS process Maintain community involvement and feedback mechanisms and opportunities for the public to identify potential issues, benefits and impacts which may occur as a result of the Project Provide information on the Project s design and undertake specific stakeholder consultation on technical issues, for example with agencies and local government Capture feedback and report to the Project Team for consideration in the preparation of the EIS Media releases and media interviews Newsletters Stakeholder briefings (individuals and groups) Receive and respond to inquiries Update Frequently Asked Questions on project website Update project website Page 14

20 4 CONSULTATION ACTIVITIES A range of consultation activities was undertaken to ensure Project information was broadly disseminated within the community of interest, with the objective of maximising opportunities for informed feedback on the Project. 4.1 IMPLEMENTING THE STRATEGY The Community and Stakeholder Engagement Strategy which was lodged with Boral s Initial Advice Statement in December 2009, and updated in 2010 to reflect the Terms of Reference, was implemented in full (and modified as required based on amended timelines) and is summarised in Table 4 below. Table 4 EIS COMMUNITY AND STAKEHOLDER ENGAGEMENT ACTION PLAN ACTIVITY PURPOSE TIMING AND STATUS Conduct issues audit and Risk and Issues Workshop Prepare Risk and Issues Management Plan Meet with Coordinator- General to review draft IAS Prepare key stakeholder Briefing Notes Pre-IAS lodgement: Conduct initial key stakeholder briefings with relevant Ministers Draft project website structure and content, and test Prepare Community and Stakeholder Engagement Plan Identify all likely issues/concerns from community and government agencies Document and rate all identified issues, prepare draft responses and communications tools Seek preliminary feedback on structure and content of draft IAS Document/summarise IAS to outline purpose for EIS approach Advise key influencers of the EIS approach and outline how the community will be consulted through the community and stakeholder engagement program Ensure Boral project website will be a primary source of up-to-date information for stakeholders Document objectives, principles and strategies to apply to TOR and EIS engagement programs July 2009: Completed September 2009: Completed September 2009: Completed September 2009: Completed September and October 2009: Completed November 2009: Completed November 2009: Completed Page 15

21 EIS COMMUNITY AND STAKEHOLDER ENGAGEMENT ACTION PLAN ACTIVITY PURPOSE TIMING AND STATUS Develop and finalise Key Messages and FAQ document Establish stakeholder register, using web-based Consultation Manager Prepare protocols for community inquiries and media management Post-IAS lodgement: conduct key stakeholder briefings of local councillors, Mayor and local MPs Prepare communications collateral, including newsletter, fact sheets, display posters, flip chart Declaration: media release re: Coordinated Project status Launch project website Set-up 1800 number and telephone script 2nd round of key stakeholder briefings Develop responses to likely stakeholder and community inquiries; ensure all responses are factual and detailed Capture initial stakeholders to be contacted about the TOR and EIS. Update regularly throughout the project Ensure all relevant project personnel follow robust procedure for capturing and responding to inquiries Advise key influencers of the EIS approach and outline how their constituents will be consulted through the community and stakeholder engagement program Provide effective communication tools to inform stakeholders at briefings, Community Information Days and ongoing. Posters and newsletters will be updated throughout the project Ensure Boral promotes project s classification to support COG media release re: declaration Project website will be a primary source of up-to-date information for stakeholders. Include downloadable feedback form and draft Terms of Reference (when available) Ensure telephone communications system is effective for all stakeholders Encourage comment/feedback on the draft TOR and attendance at Community Information Day November 2009: Completed November 2009: Completed November 2009: Completed April-May 2010: Completed January-May 2010: Completed November 2010: Completed November 2010: Completed October 2010: Completed November 2010: Completed Page 16

22 EIS COMMUNITY AND STAKEHOLDER ENGAGEMENT ACTION PLAN ACTIVITY PURPOSE TIMING AND STATUS Government agency workshop/s Letterbox drop Media advertising Media release Community Information Day #1 CID1 report Draft TOR: media release Final TOR: media release to advise of final TOR Facilitated presentation and discussion to discuss project issues and opportunities Advise and invite local residents to Community Information Day #1 (CID1) Two-week advertising in Gold Coast Bulletin to promote the CID1 Distribute to all Gold Coast media to promote CID1 To allow interested community members to view project information. Project team members on hand to engage with stakeholders Document stakeholder briefings and CID1 outcomes, including all feedback/comments, to inform project team and EIS process Ensure Boral promotes draft TOR and invites public comment Promote final TOR to stakeholders and community members Completed November 2010: Completed November 2010: Completed November 2010: Completed November 2010: Completed December 2010: Completed November 2010: Completed August 2011: Completed Update project website Include final TOR on website Late 2011: Completed Newsletter #2 Update stakeholders about study progress, timeframe and consultation opportunities. December 2011: Completed Newsletter #3 Update stakeholders about study progress, timeframe and consultation opportunities. April 2012: Completed Page 17

23 EIS COMMUNITY AND STAKEHOLDER ENGAGEMENT ACTION PLAN ACTIVITY PURPOSE TIMING AND STATUS Newsletter #4 Newsletter #5 Database management Update stakeholders about study progress, timeframe and consultation opportunities. Update stakeholders about study progress, timeframe and consultation opportunities. Updates to Consultation Manager database to capture inquiries and responses August 2012: Completed December 2012: Completed Ongoing: Completed 4.2 COMMUNITY ENGAGEMENT PROGRAM - OVERVIEW Table 5 below summarises the processes applied to engage stakeholders at various stages of the community and stakeholder engagement program, and the communications tools applied. Page 18

24 Table 5 Topic Timing Stakeholders Tools Coordinated Project, draft TOR, EIS process November 2010 August 2011 Local residents Elected members (local, State and Federal) Community groups Environment groups Business groups Media Chambers of Commerce Peak industry bodies Government departments and agencies Briefing papers Face to face briefings Phone briefings Follow-up distribution of information Key messages Community Information Session and report Newsletters Website Responses to inquiries to the project 1800 number and/or Feedback forms Media releases General project briefings/ updates (EIS studies phase) August 2011 December 2012 Local residents Elected members (local, State and Federal) Community groups Environment groups Business groups Media Chambers of Commerce Peak industry bodies Government departments and agencies Briefing papers Face to face briefings Phone briefings Follow-up distribution of information Key messages Newsletters Website Responses to inquiries to the project 1800 number and/or Feedback forms Formal presentations Site inspections (West Burleigh Quarry and Petrie Quarry) Social impact assessment July December 2012 Individual community members Community groups Elected representatives Local businesses Face to face meetings Focus groups Phone interviews Desktop research Page 19

25 4.3 STAKEHOLDER BRIEFINGS During the community and stakeholder engagement activities referenced in this report (from lodgement of the Initial Advice Statement in December 2009 until mid-december 2012), Boral conducted 74 briefings, including six site visits, (Table 6 below) with stakeholders. The details of each briefing date, name of stakeholder and names of briefing team is at Appendix 3. Examples of briefing requests and briefing notes provided to stakeholders is at Appendix 4. Table 6 Stakeholder Briefings offered Briefings conducted Briefings declined State Government MPs (inc. Opposition) and officers (including site visits) Federal Government MP Gold Coast City Councillors and officers Community organisation: Stop the Gold Coast Quarry Schools and kindergarten (local area) Business Associations Local business (nearby/boundary neighbours) Boral customers and suppliers (1 x 22 attendees and 1 x 8 attendees) Environment groups (including site visits) Indigenous groups QUARRY SITE VISITS As part of its community and stakeholder engagement campaign, Boral initiated a series of site visits to operating quarries in south east Queensland. The two sites offered for visits were West Burleigh Quarry (close to the proposed Gold Coast Quarry) and Petrie Quarry (north of Brisbane). The purpose of the visits to West Burleigh Quarry was to witness one of the weekly blasts and inspect a working quarry. The purpose of the visits to Petrie Quarry was to inspect koala fodder plantation activities and long-term revegetation programs and receive information about the fish breeding program run from the quarry s three on-site dams. Reports on the visits are contained in the project newsletters at Appendix 5. Page 20

26 4.4.1 Gold Coast Quarry September 2012: visit by the Coordinator-General and project staff to inspect the site of the proposed quarry West Burleigh Quarry February 2012: visit by the Member for Mudgeeraba, Ms Ros Bates MP, Ms Kadie Scott from the electorate office of the Member for Currumbin, Mrs Jann Stuckey MP*, and the (then) LNP candidate for Burleigh, Mr Michael Hart *At the time of writing, Mrs Stuckey had accepted an invitation to visit the West Burleigh Quarry early in 2013 June 2012: site visit as part of induction program for the EIS consultants (not part of consultation program, but part of the integration of activities into the EIS studies) November 2012: Invitation issued to the Stop the Gold Coast Quarry group, but was declined Petrie Quarry February 2012: visit by a number of environment and conservations groups, including Greening Australia and Wildcare (both involved in the proposed Gold Coast Quarry), and Koala Action Pine Rivers, Moreton Bay Koala Rescue and Powerlink. October 2012: visit by the Hon Jann Stuckey MP (Currumbin) and Mr Michael Hart MP (Burleigh) 4.5 INQUIRY CHANNELS From the date of the Project s declaration as a Coordinated Project (19 November 2010), Boral, via Three Plus, established three primary channels to manage stakeholder inquiries: 1. A freecall 1800 number 2. A project address, and 3. A project postal address All three inquiry channels were staffed by Three Plus which enabled every query to be captured in the Consultation Manager database, for Three Plus to secure the relevant response to a query and then provide the response to the inquirer, and to record the response in the Consultation Manager database. This process ensured all inquires were logged and responded to, in accordance with the inquiry protocols (Appendix 13), and that the feedback loop was closed in every instance. Page 21

27 4.6 NEWSLETTERS Five newsletters were produced during the community engagement process. The timing, subject matter and distribution of each of the newsletters is presented at Appendix 5, along with copies of each newsletter. The newsletters were distributed by various methods: mail uploading to the website available at the Community Information Session hand delivered at briefings 4.7 FACT SHEETS The timing, subject matter and distribution of the fact sheets is presented at Appendix 6, along with copies of each fact sheet. The fact sheets were distributed by various methods: mail uploading to the website available at the Community Information Session hand delivered at briefings In an early 2012 briefing with the Hon. Ros Bates MP, Member for Mudgeeraba, the Minister raised concerns about property sales near the quarry site where she had been advised that real estate agents had not disclosed to vendors the fact that a quarry was being proposed. As a result, Boral prepared a fact sheet (Appendix 6), which was posted to eight local real estate agents in June 2012, and copied to local MPs. 4.8 FREQUENTLY ASKED QUESTIONS (FAQ) Three Plus prepared FAQ to help ensure that community queries were responded to consistently during the community engagement process. The FAQ were posted on the Project website from the day the site went live (19 November 2010), and copies and updates were provided to local MPs during briefings and via , as required. The FAQ were updated regularly during the community and stakeholder engagement period to respond to new information arising from the technical studies being undertaken as part of the EIS and in response to queries from stakeholders. The final (December 2012) FAQ is at Appendix 7. Page 22

28 4.9 FACT CARD AND CONTACT CARD Three Plus produced a (folded) business-card sized Fact Card for Boral employees and Project Team members for use in responding to stakeholders. The purpose was to ensure that consistent messages were delivered to the community. A business-card sized Contact Card was also developed and provided to Project Team members, EIS consultants and Boral employees to distribute to community members and other stakeholders who wanted to communicate with the community engagement team. Copies of the card were also provided to local elected representatives to assist with inquiries from constituents. The Contact Card provided details on all the inquiry channels (see s.4.4). The Fact Card and the Contact Card are attached at Appendix WEBSITE A Project website was established in November 2010 to provide Project material and updates, background information and contact details for stakeholders wishing to ask questions or provide feedback to the project team. Project material available on the website included: Project overview Location maps and detailed animations of the quarry site, including a five-minute overview of the project and the site putting the quarry site into its regional context - as well as seven shorter animations, which measure distances from nearby residences to the proposed quarry. History of the proposed Gold Coast Quarry site Description of the resource contained at the site Blast video from a blast at Boral s West Burleigh Quarry State Planning Policy and Coordinated Project Declaration details (with links to the relevant officers in the office of the Coordinator-General) TOR overview Community engagement information and resources including all community newsletters and fact sheets and FAQs Details of the November 2010 Community Information Session including the report from the session Contact details for the Project Team A summary of monthly visits to the Project website from its launch in November 2010 until the end of November 2012 is shown in Figure 2 below. Page 23

29 Figure 2 Of interest are the following critical dates: November 2010 launch of website, proposed quarry declared a Coordinated Project February to April 2011 draft Terms of Reference advertised August 2011 final Terms of Reference published by the Coordinator-General A screen shot of the website is at Appendix COMMUNITY INFORMATION SESSION (CIS) Introduction Boral hosted a Community Information Session (CIS) and organised initial stakeholder briefings during November The full CIS Report is at Appendix 10. To ensure community members had a good opportunity to access information on the proposed Gold Coast quarry, the Community Information Session was held at a location convenient to local residents and on a day and time which experience has shown to be accommodating, especially to families. Page 24

30 The event was widely promoted through a combination of a newsletter drop to the local area, newspaper advertising (public notice), newspaper editorial and stakeholder network channels (including local MPs and Councillor) and with appropriate notice to encourage good attendance. All attendees were encouraged to complete feedback forms at the event. Immediately after the Community Information Session, Boral uploaded project information, including Community Information Session posters and a downloadable feedback form to the project website: Boral took steps to ensure that interested community members were able and will continue to be able to access information, provide comments and receive responses to queries via the project website, 1800 number, address and post address. The Community Information Session was held on Sunday 28 November 2010 from 12.30pm to 4.30pm at the Reedy Creek Seventh-Day Adventist Church Hall, 7-9 Bridgeman Drive, Reedy Creek. The purpose of the Community Information Session was to inform the local community of the details of the proposed Gold Coast Quarry and to identify community issues relating to the proposal Notification to the community of the CIS A Community Information Session public notice was advertised in the Gold Coast Bulletin on Saturday 20 November. A copy of the public notice is in the CIS report at Appendix 10. A media release regarding the Community Information Session was issued to local Gold Coast media on Friday 19 November. The release was published in the Gold Coast Bulletin on 20 November (on the same page as the public notice). A copy of the media release is in the CIS report at Appendix 10. Using a postal database purchased from Customlists, 1458 information letters were distributed by Australia Post in the week of 22 November to residents in Bonogin, Burleigh Heads, Reedy Creek and Tallebudgera inviting them to attend the information session. 21 letters were returned unopened. A copy of the letter is in the CIS report at Appendix Attendance 152 community members registered at the information session out of approximately 240 attendees on the day. A cross-section of residents, business owners, State and Federal MPs and local councillors attended the information session. Note that the CIS Report (Appendix 10) records a total of 158 attendees at the CIS. Six of those attendees did not provide information sufficient to record them on the database. Information was provided to attendees on A1 sized posters, and attendees had the opportunity to discuss the exhibited material with members of the Project Team. Page 25

31 Responses feedback forms and discussions A total of 25 feedback forms were submitted by stakeholders at the information session. A further 39 were returned by fax or post to the Project Team. A summary of issues taken from the feedback forms is at Table 5 in Section 5.3 of the CIS Report, with further details and all feedback forms in the CIS report at Appendix 10. Attendees also expressed issues, concerns and opinions directly to Project Team members. Summaries of these discussions, compiled by Project Team members immediately following the CIS, are in the CIS report at Appendix 10. This information was provided to the Project Control Group and used to inform the EIS consultants to ensure community issues were noted and integrated into the EIS studies. Many residents voiced their concerns to the Project Team while some community members showed interest and some support for the proposed quarry. Many residents discussed in depth their concerns for the environment, traffic and the proximity of the quarry to homes Community activity at the CIS In an impromptu activity, some residents took the opportunity to address attendees and voice their concerns about the project. Two State MPs (Jann Stuckey and Ros Bates) and a local councillor (Chris Robbins) also addressed the attendees during the session. Steve Pyne, (then) Regional Manager Quarries (Qld/NT) for Boral also briefly addressed attendees. A mixed response was received regarding the format of the CIS with some attendees stating that they were satisfied with their discussions with Project Team members and the information supplied, while others stated they thought the format and information provided during the session was poor. [Note: some attendees advised they had expected a town hall style format, with a formal presentation and Q&A session] MEDIA Media releases Media releases were issued at significant milestones in the Project (see Table 7 below). Five in total were distributed (Appendix 11): Page 26

32 Table 7 Media release Distributed Distribution list ABC Coast FM Sea FM Gold Coast 92.5 GOLD FM Gold Coast Quarry Declared a Significant Project Invitation to Information Session on Proposed Gold Coast Quarry First Community Information Session Held for Proposed Gold Coast Quarry 21 May November November 2010 Prime TV Gold Coast Channel 9 Gold Coast Channel 10 Gold Coast Gold Coast Bulletin Gold Coast Mail Gold Coast Sun/Tweed Sun ABC Coast FM Sea FM Gold Coast 92.5 GOLD FM Prime TV Gold Coast Channel 9 Gold Coast Channel 10 Gold Coast Gold Coast Bulletin Gold Coast Mail Gold Coast Sun/Tweed Sun ABC Coast FM Sea FM Gold Coast 92.5 GOLD FM Prime TV Gold Coast Channel 9 Gold Coast Channel 10 Gold Coast Gold Coast Bulletin Gold Coast Mail Gold Coast Sun/Tweed Sun Page 27

33 Terms of Reference Released for Gold Coast Quarry 1 August 2011 ABC Coast FM Sea FM Gold Coast 92.5 GOLD FM Prime TV Gold Coast Channel 9 Gold Coast Channel 10 Gold Coast Gold Coast Bulletin Gold Coast Mail Gold Coast Sun/Tweed Sun ABC Coast FM Sea FM Gold Coast 92.5 GOLD FM Gold Coast Quarry - Environmental Impact Statement Studies Underway 3 July 2012 Channel 7 Gold Coast Channel 9 Gold Coast Channel 10 Gold Coast Gold Coast Bulletin Gold Coast Mail Gold Coast Sun/Tweed Sun Media monitoring Ongoing media monitoring revealed 54 print and electronic media stories relating to the Project between 19 November 2010 and 17 November The complete list* of media mentions is below in Table 8. [*Note: disclaimer on p.44] Copies of media mentions (articles and transcripts) are also at Appendix 12. Page 28

34 Table 8 Date Publication Position 19 November 2010 Queensland Business Review Online 20 November 2010 Gold Coast Bulletin Page November 2010 Gold Coast Bulletin/Gold Coast Sun website Online opinion piece 24 November 2010 Gold Coast Bulletin (1 st article) Page November 2010 Gold Coast Bulletin (2 nd article) Page November 2010 Gold Coast Bulletin Page 1 cont. page 7 30 November 2010 ABC Radio, Gold Coast Steve Pyne interview 1 December 2010 Gold Coast Sun Page 22 2 December 2010 Gold Coast Bulletin Page 15 2 December 2010 Courier Mail Online 15 December 2010 Gold Coast Sun Unknown 30 December 2010 Gold Coast Sun Page 3 6 January 2011 Gold Coast Sun Page 5 2 February 2011 Gold Coast Sun Page 3 20 February 2011 Gold Coast Bulletin Unknown 9 March 2011 Gold Coast Sun Page 5 6 April 2011 Gold Coast Bulletin website Online 6 April 2011 Gold Coast Sun website Online 14 April 2011 Gold Coast Mail Online 24 June 2011 Quarry Magazine Online 4 August 2011 Gold Coast Sun Page 13 Page 29

35 Date Publication Position 7 August 2011 Quarry Magazine Online 15 August 2011 Gold Coast Sun Unknown 23 August 2011 Gold Coast Bulletin Unknown 25 September 2011 ABC News Interviews with Sam Stewart (Stop The Gold Coast Quarry) Jann Stuckey MP (Member for Currumbin) and Colin Buttenshaw (Housing Industry Association) November 2011 Gold Coast Sun Unknown 5 November 2011 Gold Coast Bulletin Unknown 9 November 2011 Gold Coast Sun Unknown 10 November November November November 2011 Gold Coast Bulletin/Gold Coast Sun website Gold Coast Bulletin/Gold Coast Sun website ABC Radio, Gold and Tweed Coast Gold Coast Bulletin/Gold Coast Sun website Online Online Steve Pyne interview Online 29 November 2011 Tweed Daily News Online 29 November 2011 NBN News Online video 30 November 2011 ABC Gold and Tweed Coasts Online 30 November 2011 Gold Coast Sun Page 6 12 December 2011 Quarry Magazine Online 22 December 2011 Gold Coast Bulletin/Gold Coast Sun website Online Page 30

36 Date Publication Position 22 February 2012 Gold Coast Sun Page 1 23 February CRB radio News report 23 February 2012 Gold Coast Bulletin/Gold Coast Sun website Online 29 February 2012 Gold Coast Sun Page 23 opinion piece 7 March 2012 Gold Coast Bulletin/Gold Coast Sun website Online 7 March 2012 NBN News Online video 15 March 2012 Gold Coast Bulletin/Gold Coast Sun website Online 21 March 2012 Gold Coast Sun Page 9 4 April 2012 Gold Coast Sun Page May 2012 Gold Coast Sun Page 25 3 July 2012 NBN Evening News News report 6 July 2012 Aggregateresearch.com Online 6 July 2012 ABC News Online 11 July 2012 Gold Coast Sun Page August 2012 Gold Coast Sun Page November 2012 Gold Coast Bulletin Page 26 Page 31

37 5 RESULTS AND ISSUES RAISED 5.1 FEEDBACK MANAGEMENT AND PROTOCOLS Community and stakeholder comments were managed through the Consultation Manager software program to ensure all views were captured and that data was available to project team members to help inform the EIS process. Contacts received or made by the project team were also recorded. As the central database, Consultation Manager was progressively updated and used by the project team to track and report inquiries, issues and team responses across all project interfaces. The database was also used to create information distribution lists. Three Plus managed feedback from all stakeholders from elected representatives to the local community and the media according to protocols prepared for the task. The protocols set out: how information was to be recorded to whom it would be distributed within Boral and the Project Team, and response times. These protocols are at Appendix 13. Feedback was managed through face-to-face briefings (where questions were answered immediately or provided later via follow-up or phone call) and three primary channels: A freecall 1800 number A project address, and A project postal address All three inquiry channels were staffed by Three Plus which enabled every query to be captured in the Consultation Manager database, for Three Plus to secure the relevant response to a query and then provide the response to the inquirer, and to record the response in the Consultation Manager database. This process ensured all inquires were logged and responded to, in accordance with the inquiry protocols, and that the feedback loop was closed in every instance. 5.2 COMMUNICATIONS The stakeholder and community engagement process generated 2,829 interactions with/communications to and from stakeholders, as set out over page in Table 9: Page 32

38 Table 9 Communication avenue (in and out) Number % Letters % Newsletters % s % Attendance at Community Information Session* % Phone calls % Feedback forms % Briefings elected representatives % Briefings other stakeholders % Fax 1 0.1% Total % *Note: approximately 240 people attended the Community Information Session on 28 November 2010, however only 152 formally registered (and were able to be identified based on information provided). This list does not include the 1458 letters/flyers that were distributed to residential addresses in the vicinity of the Project to notify the community of the Community Information Session (CIS). See Figure 3 over page for a graph presentation of the data above. Page 33

39 Figure 3 Communication Avenues Letter (40.2%) Newsletter (38.1%) (8.8%) Attendance at Community Information Day (5.4%) Phone call (2.5%) Feedback forms (2.3%) Briefing - elected representatives (1.8%) Briefing - other stakeholders (0.8%) Fax (0.1%) Page 34

40 5.3 ISSUES RAISED A detailed list of issues and comments is included in the CIS Report (s.7 of Appendix 10). The Project received communications expressing issues and concerns and/or expressing support or opposition to the Project. These were recorded in the Consultation Manager database, were passed on to the Project Control Group and relevant EIS consultants, and are summarised below in Table 10. Table 10 Issues or Opportunities Number % General support % Building materials availability and price % Economy benefits % Infrastructure projects benefits % Employment security % Other % General opposition % Employment opportunities % Building materials transport costs % General comment/enquiry % Dust concern % Property values concern % Noise concern % Government process concern % Fauna concern % Government process positive feedback % Restricted site access positive feedback % Flora concern % Vibrations / blasting concern % Traffic impacts concern % Community engagement process comment/enquiry % Total issues/concerns raised % Page 35

41 It should be noted that often a single communication raised a number of comments regarding the project. Each specific comment was recorded under the relevant category in the Consultation Manager database and therefore the total number of comments exceeds the number of individual submissions (feedback forms, letters etc). See Figure 4 over page for a graph presentation of the data above. Page 36

42 Figure 4 Issues or Opportunities Raised General support (24.8%) Building materials - availability and price (19.7%) Economy - benefits (16.7%) Infrastructure projects - benefits (14.2%) Employment - security (10.5%) Other (1.9%) General opposition (1.6%) Employment - opportunities (1.3%) Building materials - transport costs (1.3%) General comment/enquiry (0.9%) Dust - concern (0.9%) Property values - concern (0.9%) Noise - concern (0.8%) Government process - concern (0.8%) Fauna - concern (0.7%) Government process - positive feedback (0.7%) Restricted access - positive feedback (0.6%) Flora - concern (0.6%) Vibrations/blasting - concern (0.5%) Traffic impacts - concern (0.3%) Community engagement process - comment/enquiry (0.3%) Page 37

43 5.4 TYPES OF SUBMISSIONS Community Information Session feedback forms The CIS (see Section 4.10) offered the community the opportunity to complete feedback forms identifying their issues and concerns. The Project received 64 feedback forms. These feedback forms and a summary of issues raised in them are in the CIS report at Appendix Project Team member reporting of issues and concerns raised by residents The Gold Coast Quarry Project Team members who attended the Community Information Session provided their feedback on the issues raised with them. A summary of their comments is in the CIS report at Appendix 10. The issues recorded by the Project Team included: property values blasting noise traffic dust environment visual amenity impact on lifestyle cultural heritage future of West Burleigh Quarry process and information Letters of support In response to project briefings conducted by Boral during 2011 and 2012, a total of 943 letters of support were received by the project team addressed to local, State and Federal Government politicians. These letters were primarily from development and construction industry associations as well as contractors, suppliers, clients and employees of Boral and were forwarded to the relevant politicians by Three Plus or Boral. Table 11 (over page) shows a breakdown of the letters sent to the local MPs and Councillors. Page 38

44 Table 11 Cr Daphne McDonald, Division 13 Gold Coast City Council Karen Andrews MP, Federal Member for McPherson Christine Smith MP, then State Member for Burleigh Michael Hart MP, former LNP candidate and now State Member for Burleigh The Hon. Ros Bates MP, State Member for Mudgeeraba The Hon. Jann Stuckey MP, State Member for Currumbin Boral staff Businesses Individuals Industry Organisations Total In addition to the letters listed above, a total of 43 letters of support were addressed to Boral s Gold Coast Quarry Project Team from individuals working for local businesses. Cement, Concrete and Aggregates Australia (CCAA), the Housing Industry Association (HIA), the Master Concreters Association of Queensland (MCAQ), the Property Council of Australia (PCA), the Urban Development Institute of Australia (UDIA) also sent a total of 94 letters of support to the following politicians (and copied to the Project Team): The Hon Anna Bligh MP, then Premier of Queensland and Minister for Reconstruction The Hon Andrew Fraser MP, then Treasurer and Minister for State Development and Trade The Hon Annastacia Palaszczuk MP, then Minister for Transport and Multicultural Affairs Andrew Powell MP, then Shadow Minister for the Environment Campbell Newman, then Leader of the LNP The Hon Craig Wallace MP, then Minister for Main Roads, Fisheries and Marine Infrastructure Cr Greg Betts, Division 12, GCCC Jack Dempsey MP, then Shadow Minister for Mining and Shadow Minister for Resource Management Jeff Seeney MP, then Leader of the Opposition, Shadow Minister for State Development, Shadow Minister for Infrastructure and Planning, and Shadow Minister for Reconstruction Dr Mark Robinson MP, then Shadow Minister for Main Roads, Fisheries and Marine Infrastructure Murray Watt MP, then Parliamentary Secretary to the Treasurer and for State Development Cr Peter Young, Division 5, GCCC Cr Chris Robbins, Division 14, GCCC Page 39

45 Peta-Kaye Croft MP, then Parliamentary Secretary assisting the Premier on the Gold Coast and the Commonwealth Games The Hon. Rachel Nolan MP, then Minister for Finance, Natural Resources and the Arts Scott Emerson MP, then Shadow Minister for Transport, Shadow Minister for Multicultural Affairs and Shadow Minister for the Arts The Hon. Stirling Hinchliffe MP, then Minister for Employment, Skills and Mining Tim Nicholls MP, then Deputy Leader of the Opposition, Shadow Minister for Finance and Shadow Minister for Trade The Hon. Vicky Darling MP, then Minister for Environment Examples of the letters of support received and the cover letters sent to the politicians with these letters are at Appendix 14. Page 40

46 6 CONCLUSIONS The community and stakeholder engagement undertaken by the Project fulfils the requirements of the Terms of Reference (reference Table 1). The community and stakeholder engagement was undertaken according to the strategy (Appendix 2) prepared by the Project and which was lodged with Boral s Initial Advice Statement in December 2009 and presented to elected representatives at early briefing sessions. A variety of communication activities and tools were used to seek broad and informed community response, and the issues and opportunities identified through stakeholder engagement informed the development of the EIS. Specific communication activities undertaken to facilitate effective two-way communications included the Community Information Session, briefings of key stakeholders including elected representatives and business and community groups. Throughout the TOR and EIS process, multiple avenues were provided for stakeholders to access information and provide comments and/or ask questions and receive answers. The engagement program engaged the community by: attracting approximately 240 community members to the Community Information Session providing 74 briefings to elected representatives and community and business groups distributing a total of 1,078 newsletters over five editions generating 943 letters to elected representatives (local, State and Federal) generating 64 feedback forms from community members generating 54 media stories (print and electronic media) The analysis of the 3,811 individual comments made in feedback to the Project shows there were 947 mentions (24.8%) of general support and 61 mentions (1.6%) of general opposition (reference Table 10 and Figure 4). Of the 3,811 individual mentions of issues or opportunities, the four highest ranking positive issues were (expressed as percentage of total mentions): 19.7% said the Project would benefit the availability and cost of building materials 16.7% cited economic benefits resulting from the Project 14.2% cited infrastructure benefits resulting from the Project 11.8% cited employment security or employment opportunities as a benefit of the Project Of the 3,811 individual mentions of issues or opportunities, the four highest ranking negative issues were (expressed as percentage of total mentions): 0.9% said they were concerned about dust issues 0.9% said they were concerned about property values 0.8% said they were concerned about noise issues 0.8% said they were concerned about the Government EIS process Page 41

47 DISCLAIMER This document has been developed to record the community and stakeholder engagement protocols, activities and results related to Boral s proposal to extract up to 84 million tonnes of exploitable hardrock deposit from the proposed Gold Coast Quarry. This document and the information tabled are solely for the use of the authorised recipients and this document may not be used, copied or reproduced in whole or part for any purpose other than that for which it was supplied by Three Plus Pty Ltd. Three Plus Pty Ltd makes no representation, undertakes no duty and accepts no responsibility to any third party who may use or rely upon this document or the information. *Boral and Three Plus have monitored published or recorded news items related to the community and stakeholder engagement activities for the purposes of this report. There is potential for some news items to not have been captured through this process. Page 42

48 APPENDICES

49 APPENDIX 1: LIST OF STAKEHOLDERS

50 Appendix 1: List of stakeholders Please note contacts are presented below with the positions they were in at the last point of contact with the Project team. Stakeholders who comprise the community of interest for the Project include: Category Project update subscribers Federal Government Stakeholders As at mid-december 2012, 467 people had subscribed to receive project updates Mrs Karen Andrews MP, Federal Member for McPherson Mrs Margaret May, previous Federal Member for McPherson State Government Current State Government stakeholders: Mr Barry Broe, Coordinator General Mr Dan Hunt, Acting Director-General, Department of Natural Resources and Mines Mr Michael Hart MP, Member for Burleigh Mr Mick Lord, Director Significant Projects Coordination, Office of the Coordinator General Mr Ray Barkmeyer, Senior Project Officer, Office of the Coordinator-General Mr Ray Stevens MP, Member for Mermaid Beach Mr Steve Mills, Assistant Coordinator-General Ms Kadie Scott, Representative from the Hon. Jann Stuckey s electorate office Ms Lisa Palu, Senior Policy Advisor, Office of the Premier Ms Susan McDonald, COS to the Minister for Natural Resources and Mines The Hon. Andrew Cripps MP, Minister for Natural Resources and Mines

51 Category State Government cont. Stakeholders The Hon. Andrew Powell MP, Minister for Environment and Heritage Protection The Hon. Campbell Newman MP, Premier of Queensland The Hon. Jann Stuckey MP, State Member for Currumbin and Minister for Tourism, Major Events, Small Business and the Commonwealth Games The Hon. Jeff Seeney MP, Deputy Premier and Minister for State Development, Infrastructure and Planning The Hon. Ros Bates MP, State Member for Mudgeeraba and Minister for Science, IT, Innovation and the Arts Previous State Government stakeholders (inc. current govt. contacts in previous positions): Dr Mark Robinson MP, then Shadow Minister for Main Roads, Fisheries and Marine Infrastructure Mr Andrew Fraser, then Treasurer and Minister for State Development and Trade Mr Craig Wallace, then Minister for Main Roads Mr Keith Davies, previously Coordinator General Mr Murray Watt, then Parliamentary Secretary for Health Mr Peter Lawlor, previously Minister for Tourism and Fair Trading Mr Simon Finn, previously Minister for Government Services, Building Industry and Information and Communication Technology

52 Category State Government cont. Stakeholders Previous State Government stakeholders (inc. current govt. contacts in previous positions): Mr Steven Robertson, then Minister for Natural Resources, Mines and Energy and Minister for Trade Mr Stirling Hinchliffe, then Minister for Infrastructure and Planning Ms Annastacia Palaszczuk MP, then Minister for Transport and Multicultural Affairs Ms Christine Smith, previously State Member for Burleigh Ms Desley Boyle, then Minister for Local Government and Aboriginal and Torres Strait Islander Partnerships Ms Kate Jones, then Minister for Climate Change and Sustainability Ms Peta-Kaye Croft, then Parliamentary Secretary for Education Ms Rachel Nolan, previously Minister for Transport Ms Sonya Booth, previously Project Manager, Significant Projects Coordination The Hon. Anna Bligh, then Premier of Queensland and Minister for Reconstruction The Hon. Fiona Simpson MP, then Shadow Minister for Transport and Main Roads The Hon. Jack Dempsey MP, then Shadow Minister for the Environment The Hon. John-Paul Langbroek MP, then Leader of the Opposition and Shadow Minister for the Arts and Multicultural Affairs

53 Category State Government cont. Stakeholders Previous State Government stakeholders (inc. current govt. contacts in previous positions): Mr Joshua Cooney, previously Principal Policy Advisor to the Minister for Environment and Resource Management (then the Hon. Kate Jones MP) The Hon. Lawrence Springborg MP, then Shadow Minister for State Development, Major Projects, Infrastructure and Planning The Hon. Scott Emerson MP, then Shadow Minister for Transport, Shadow Minister for Multicultural Affairs and Shadow Minister for the Arts The Hon. Tim Nicholls MP, then Shadow Minister for Environment and Economic Development Gold Coast City Council Current GCCC stakeholders: Mr Dale Dickson, CEO, GCCC Cr Tom Tate, Mayor, GCCC Cr Donna Gates, Division 1, GCCC Cr William Owen-Jones, Division 2, GCCC Cr Cameron Caldwell, Division 3, GCCC Cr Margaret Grummitt, Division 4, GCCC Cr Tracey Gilmore, Division 5, GCCC Cr Dawn Crichlow OAM, Division 6, GCCC Cr Lex Bell, Division 7, GCCC Cr Robert La Castra, Division 8, GCCC Cr Glenn Tozer, Division 9, GCCC Cr Paul Taylor, Division 10, GCCC Cr Jan Grew, Division 11, GCCC

54 Category Gold Coast City Council cont. Stakeholders Current GCCC stakeholders: Cr Greg Betts, Division 12, GCCC Cr Daphne McDonald, Division 13, GCCC Cr Chris Robbins, Division 14, GCCC Previous GCCC stakeholders (inc. candidates): Mr David Power, GCCC Mayoral Candidate Mr Tom Tate, GCCC Mayoral Candidate Mr Eddy Sarroff, previous Division 10, GCCC Mr Peter Young, previous Division 5, GCCC Mr Ron Clarke MBE, previous Mayor, GCCC Mr Ted Shepherd, previous Division 9, GCCC Other government agencies Mudgeeraba Police Nerang Police Fire and Rescue Service Business associations Cement Concrete and Aggregates Australia Central Gold Coast Chamber of Commerce Civil Contractors Federation Creek to Creek Chamber of Commerce Gold Coast Catchment Association Gold Coast Combined Chamber of Commerce Housing Industry Association (HIA) Master Builders Queensland Master Concreters' Association of QLD Property Council of Australia UDIA Gold Coast

55 Category Local Businesses Stakeholders Burleigh West Golf Driving Range GCCC Tallebudgera Transfer Station: - Mr Kevin Quantick, Coordinator, Waste Management Infrastructure, GCCC - Mr Matt Fraser, Manager - Waste and Resources Management, GCCC - Mr Steve Cantrill, Coordinator Waste Operations, GCCC Lechaim Pty Ltd (Kingsmore) Stockland Tallebudgera Heritage Cafe Teavine House Businesses - customer/supplier/other organisations A2Z Enterprises Addeco Alders Constructions Ashs Bob Cat Hire Australian Bitumen Services Aussie Rockmen Pty Ltd Axle's Earthmoving Bartmans Landscaping and Garden Supplies Bastemeyers Big Splash Communications BMD Group Gold Coast Boyds Bay Garden World Landscape Supplies Brims Earthmoving Budget Slashing Burleigh Garden Supplies

56 Category Businesses - customer/supplier/other organisations cont. Stakeholders Caltex Reedy Creek South Carter Rytenskild Group (CRG) CB Constructions Civic Construction Group Pty Ltd Civplumb Pty Ltd Currumbin Garden Centre D&S Barclay Pty Ltd Dr Pooh Environmental Solutions Electrical Workshop Australia Enzed Gold Coast Tweed Head Epico Industrial Pty Ltd Ess Engineering Services and Supplies Evolution Traffic Control Gary Dean Constructions Gold Coast Cranes Pty Ltd Gold Coast MX Club Greens Concrete Construction Hardings Earthmoving ICON JT Environmental Labrador Landscape Supplies MD Cooper Consulting Pty Ltd Miami Landscaping Supplies Pty Ltd Mitchelmore Transport Morrison Geotechnic Pty Ltd MPR Cleaning and Maintenance Services

57 Category Businesses - customer/supplier/other organisations cont. Stakeholders Nyholt Constructions Professionals Burleigh Heads Queensland Air Cleaner Services Repmont Pty Ltd Reynolds Soil Technologies Pty Ltd Rossi Gearmotors Saul's Bearings and Transmission Supplies SEQ Excavations Pty Ltd Shell Currumbin Stenhouse Lifting Equipment Waterama Wayne Hughes Excavations WD Enterprises Local Real Estate Agents First National Burleigh LJ Hooker Burleigh Heads Lowing & Bushe Real Estate Pty Ltd Master Agents Premium Realty Ray White (Burleigh) Real Estate On-Line Gold Coast The Real Estate Environmental Organisations Gold Coast and Hinterland Environment Council (GECKO) Greening Australia Wildcare Australia

58 Category Media Stakeholders ABC Coast FM Sea FM Gold Coast 92.5 GOLD FM Channel 7 Gold Coast Channel 9 Gold Coast Channel 10 Gold Coast Gold Coast Bulletin Gold Coast Mail Gold Coast Sun/Tweed Sun Schools ABC Tallebudgera (now Goodstart Early Learning) ABC Tallebudgera Central (now Goodstart Early Learning) Gold Coast Christian College Hillcrest Christian College Ingleside Primary School King's Christian College Red Leaf School of Early Learning St Andrews Lutheran College Tallebudgera Primary School Church Indigenous Groups Community Groups Seventh-Day Adventist Church Jabree Limited (Native Title holder) Talley Valley Versus Boral Stop The Gold Coast Quarry

59 APPENDIX 2: COMMUNITY AND STAKEHOLDER ENGAGEMENT STRATEGY

60 Boral Gold Coast Quarry: EIS Community and Stakeholder Engagement Plan AUGUST 2010

61 TABLE OF CONTENTS 1 Overview Structure Terms of Reference Phase Environmental Impact Study Phase EIS Objectives Technical Studies Community and Stakeholder Engagement Objectives Community and Stakeholder Engagement Principles Strategies Community of Interest Stakeholder Database Community and Stakeholder Engagement Report Issues and Risk Management Key Messages Consultation Tools and Techniques Community and Stakeholder Engagement Action Plan Evaluation... 34

62 1 OVERVIEW Boral Resources (Qld) Pty Limited ( Boral ) is seeking to establish a new extractive industry operation on a greenfield site at Tallebudgera Valley, near Reedy Creek on the Gold Coast, as a Significant Project under the State Development and Public Works Organisation Act 1971 (SDPWOA). As part of its preparations for the lodgement of its Initial Advice Statement, Boral commissioned a Community and Stakeholder Engagement Plan in order to fully inform the Office of the Coordinator-General of its intentions with respect to community engagement. This (draft) Community and Stakeholder Engagement Plan (the Plan ) has been developed by specialist consultants Three Plus, which has previously worked with the Office of Coordinator-General on the development and implementation of EIS Community and Stakeholder Engagement Programs for Significant Projects, including: Traveston Crossing Dam Wyaralong Dam North East Business Park (Caboolture) Shute Harbour Marina Gold Coast Notional Seaway Note: For the purpose solely of developing this Plan, Three Plus has assumed the project will be declared a Significant Project. However, no inference regarding the Coordinator- General s decision is intended. 1.1 STRUCTURE The Plan has been based on a four-stage approach (and will generally follow the process described in figure 1) Stage 1: Active support for the draft TOR advertising phase Stage 2: EIS research and preparation, including technical investigations and community consultation Stage 3: Active support for the EIS public comment phase, and finalisation of the EIS Stage 4: Post EIS stakeholder follow-up The purpose of the EIS consultation will be to engage stakeholders in informed discussion about what the project may mean to the local area and the region. This will require the provision of information about the project design and potential impacts, and the establishment of a number of opportunities and avenues for stakeholders to participate in consultation. 1

63 Figure 1 2