DevOps and IT Service Management in the Land of Narnia. Initiate Project Intelligence

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1 IT Agile Methodology Practices Webinar DevOps and IT Service Management in the Land of Narnia Initiate Project Intelligence

2 Things to Know All participants will be on mute Questions are welcome Use the question box to ask questions Training session is valid for 1 PDU Must be in attendance for full session PDU certificate sent by the end of today Recording and slides will be sent by tomorrow

3 Moderator Denise Rodriguez Project Insight Marketing

4 Project Insight Schedule a customized demo today! +1 (949) x3 info@projectinsight.net Request info:

Presenter Dave Cornelius, DM, MBA, PMP, PMI-ACP, CSP, SPC IT and Business Professional Founder of 5 Saturdays Education Outreach Program Author and Speaker

5 Presenter Dave Cornelius, DM, MBA, PMP, PMI-ACP, CSP, SPC IT and Business Professional Founder of 5 Saturdays Education Outreach Program Author and Speaker Agile Coach and Trainer Learn More: LinkedIn: Believe we can make a difference.

6 Echos August 18, 2016 Scott: How do we measure "alignment" so we know where we are? Dr. Dave Response: You begin by sharing strategic goals with the masses. The strategic goals become strategic themes that are placed in a portfolio backlog and are represented as Business, Systems, or Architectural Epics. Apply lean thinking and agile practices to build transparency. Use the 2- day big room planning to engage the Builders of Things (BoT) with the strategic themes, epics, and features. Measure for value to ensure people are informed and take ownership. Review frequently at midquarter and end of quarter to ensure the delivered work is equal to the committed work.

7 Topics The Land of Narnia DevOps IT Service Management (ITSM) Integration of DevOps and ITSM

8 Learning Objectives At the conclusion of the presentation you will be able to: Apply DevOps in your environment Connect DevOps with ITSM and be successful Become tool aware to support DevOps and ITSM integration

9 What Businesses Want from Software? Quality software products High availability New features without delays Satisfactory service

10 The Goal of Software Product Teams Build quality software products Test as a team Release software to customers as often as required Monitor the health of the system

11 What Started the Conflict? [The conflict between Developers and IT Operations] Manual processes Errors Documentation Evidence of quality Queues & Handoffs

12 Non-DevOps Environments Non-DevOps environments - queue focused & handoffs IT Operations Builders of Things Integration Server(s) Ticket Queue (2-5 days) Production Ticket Queue (2 14 days)

13 Value Delivery Impediments Users / Dev & Test Stakeholders IT Ops Increased Cycle Time Increased Costs Why can t we all just get along? Dissatisfied Users & Stakeholders Lost value opportunities

14 What DevOps Promises? Optimize the entire process Less Friction More cooperation Faster time from development to production Continuous Integration (CI) Improved quality and developer feedback speed Continuous Deployment (CD) Build once and deploy multiple times

15 Building Trust & Collaboration IT Ops attend Quarterly Planning Readiness (QPR) meetings ITS Ops attend 2-day big room planning meeting IT Ops attend Sprint Review meeting IT Ops attend Release Planning meeting IT Ops contributes at QPR meeting IT Ops reviews Big Room Planning outcome IT Ops attend Sprint Reviews IT Ops contributes to Release Planning

16 Environment Synergy between teams Build Once Deploy many times Automated tools & tests Automated deployments

17 Group Engagement #1 Select the activity that does NOT contribute to DevOps. A) Optimize the entire process B) Continuous Integration C) Continuous Deployment D) Daily status meetings

18 Critical for DevOps Success Lean and Agile practices IT Service Management (ITSM) Software Tools & Platforms IT Ops have a backlog Automated tests and deployments Full integration between software tools & platforms

19 DevOps Tools Software Tools & Platforms 1. Microsoft Team Foundation Server (TFS) 2. Microsoft Visual Studio & Release Manager 3. ServiceNow (SN) 4. TaskTop integration tool 5. PowerShell Scripting 6. Puppet infrastructure environment provisioning solution 7. DotCom synthetic transactions monitor 8. AppDynamics platform monitor

20 Continuous Integration Design One or more teams integrating finished software frequently A common repository used to execute automated builds Test Execute automated tests Allow teams to detect problems early Executed multiple times per day Develop Deploy

21 Continuous Deployment Deploy as often as needed 1. Configure routing servers and validate data 2. Deploy code & validate successful deployment 3. Validate by running a smoke/system test 4. Measure and Share the results Develop Integration Deploy to Production

IT Service Management (ITSM) Practices Change Management Evaluates and schedule system change Incident Management Identify and corrects system impediments Release Management Schedule

22 IT Service Management (ITSM) Practices Change Management Evaluates and schedule system change Incident Management Identify and corrects system impediments Release Management Schedule changes to production systems Service Asset & Configuration Management (SACM) Identify and track system changes to production environments Identify and track system changes to other environments

23 Group Engagement #2 DevOps and IT Service Management are not compatible. True False

24 DevOps and ITSM Integration Change and Incident Stimulus

25 Change Management Stimulus Change is stimulated by new or updated software

26 Change Management Stimulus Cont d

27 Group Engagement #3 DevOps work best with integrated tools. True False

28 Incident Management Stimulus Business ops disrupted software system impediment

29 Group Engagement #4 After Incident management what ITSM process would you use? A) Change Management B) Release Management C) Service Asset & Configuration Management D) None of the above

30 Summary In the land of Narnia automation is magical Aslan the lion is pleased with our collaboration Customers receive resilient software systems DevOps include IT Service Management

31 Q&A Is there anything that was presented that I can clarify?

32 KnolShare.org Our Services Include: Agile Assessment and Strategy Training Coaching Enterprise Agile Release Train (ART) Launch Business and Technology Process Optimization Presentation Training and Coaching

33 Buy the Book & Game on Amazon.com Title: Transforming Your leadership Character: The Lean Thinking and Agility Way Game: Agility LeaderShift Collaborative Learning

34 5 Saturdays.org Education Program Empowering students with agility and innovation Learn more & Donate: Visit

35 GrokShare.com KnolShare with Dr. Dave Podcast Industry Experts Business & Technology topics Visit KnolShare with Dr. Dave on itunes KnolShare with Dr. Dave Google Play

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