Thementag SAP Solution Manager Steckbriefe Monitoring Arten

Transcription

1 Thementag SAP Solution Manager Steckbriefe Monitoring Arten

2 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP AG or an SAP affiliate company. All rights reserved. 2

3 Central Process Integration Monitoring SAP Solution Manager 7.1 offers central PI monitoring application to facilitate operation of SAP NetWeaver PI. The major advantage is the monitoring of PI Components, Communication Channels and Message Flow across the entire PI Domain from one central point of entry. All features are well integrated into the core capabilities of SAP Solution Manager like Alerting, Notification and Incident Management. In addition, Central User-Defined Message Search and Component-Based Message Alerting are supported by SAP solution Manager. Monitoring with Overview Page for PI Domain PI Component availability and selftes of entire PI Domain PI Communication Channel availability across all Adapter engines of PI Domain PI Message Flow with Errors and Backlog Component-Based Message Alerting Central User-Defined Message Search Provides central entry point combining monitors for PI overall status with technical status and drill-down to local PI monitors Enable tight integration with core capabilities of SAP Solution Manager: System Monitoring and Root Cause Analysis Alerting Infrastructure Notification and Incident Management Central Monitoring relieves productive systems from load caused by local monitoring activities Reduce the time for regular system health checks, hand-over procedures and incident handling or root cause analysis 2013 SAP AG or an SAP affiliate company. All rights reserved. 3

4 BI Monitoring BI Monitoring is to centrally perform proactive monitoring of Business Intelligence solutions based on SAP BW and BOE XI including BW Process Chain and BOBJ Job Monitoring and Alerting. The BI Monitoring application is part of the Technical Monitoring Work Center within SAP Solution Manager. Central system status overview for all technical components involved in SAP Business Intelligence Solution Capability to monitor cross-system SAP BW process chains and single process chain steps Central monitoring of SAP BW queries and templates Central monitoring of Business Objects specific jobs and correlation to system specific metrics Integration of Business Intelligence specific alerts in Alert Inbox including Notification Management, Incident Management, Task Assignment and forwarding to 3rd party 2013 SAP AG or an SAP affiliate company. All rights reserved. 5

5 End User Experience Monitoring Decentralized proactive performance- and availability monitoring from end user perspective Monitor performance and availability of technical scenarios from multiple locations across your global landscape Record and customize EEM scripts and administrate technical scenarios individually for your business needs from a central SAP Solution Manager Troubleshoot unexpected situations with the fully integrated E2E Trace Analysis of E2E Diagnostics Lower the TCO by proactive conflict resolution Receive the benefits of a reliable, quantitative overview of performance and availability of your landscape from an end-user perspective Use EEM as the basis for transparent service-level agreements (SLA) Save IT costs by using a tool integrated in the well-introduced Solution Manager 2013 SAP AG or an SAP affiliate company. All rights reserved. 6

6 End-to-End Root Cause Analysis In today s heterogeneous IT landscapes, finding the root cause of an incident can be challenging. The complexity of available access channels, when combined with the multiple backend technologies available, creates a need for a structured approach in order to isolate a problematic component and thereby fix the root cause. Furthermore, this approach must be supported by tools that help customers do this as efficiently as possible, following SAP Best Practices. Perform cross system and cross technology root cause analysis using the End-to-End analysis tools like Workload Analysis, Change Analysis, Trace Analysis, Exception Analysis Dig deep into one system using the system analysis tools like CA Wily Introscope, Change Reporting and additional expert analysis tools Safe and remote access to filesystem and operating system with the Filesystem Browser and the OS Command Console Integrated analysis tools for database and host and client (BMC Appsight for SAP Client Diagnostics Reduced costs for support experts by standardized tools and methodlogies Balanced approach between analysis activities to be conducted at managing system (cross-component analysis activities) and analysis activities to be conducted at managed system (single component analysis activities) Unique End-to-End Trace capability to isolate single user requests throughout complete landscapes and identify the problem causing component Support for SAP & non-sap environments 2013 SAP AG or an SAP affiliate company. All rights reserved. 7

7 Work Mode Management & IT Calendar Central planning of business hours and downtimes for managed systems Central planning of single and recurring work modes Review inactive and active work modes in IT Calendar Notify end-users about planned system downtimes Suppress alerts during planned downtimes Stop and Start ABAP and Java systems centrally Work Mode and Downtime Reporting Capabilities Provide a single point of entry to review up-to date operational planning data for productive systems Reduce the time required for system administration by automation of administrative actions Prevent the creation of unnecessary alerts, notifications and incidents during planned system downtimes 2013 SAP AG or an SAP affiliate company. All rights reserved. 8

8 Central Notification Management Deliver the right notification at the right time to the right user Notify system users about planned downtimes via or text message Notify technical administrators about alerts via or text message Integrate recipients from various sources Solution Manager users and business partners Managed system users and business partners LDAP users Personalize own notification settings, enter absences and define substitutes Reduce administrative efforts by automatically notifying interested / responsible recipients at the right time about specific events 2013 SAP AG or an SAP affiliate company. All rights reserved. 9

9 Task Inbox Central entry point to manage IT related tasks One central inbox for tasks created in different applications Central System Administration Work Mode Management Issue Management Supports creation of simple and complex tasks Execute and confirm tasks Check for overdue tasks Provide a single point of entry to manage IT related tasks 2013 SAP AG or an SAP affiliate company. All rights reserved. 10

10 Central Tool Access Central Entry Point to administration tools for managed systems Central access to important administrative tools such as database backup planning, profile parameters maintenance, user management and transport management on managed systems Supports all types of systems Easy adding of own tools Relevant administration tools for managed systems are only few clicks away no need to memorize transactions, URLs etc SAP AG or an SAP affiliate company. All rights reserved. 11

11 Central System Administration Central administration of the whole system landscape remotely from a central point Central management of administrative system operations tasks Preconfigured and logical collection of system administration tasks Financial savings due to reduced administration effort Providing component specific administration skills Central administration of the whole system landscape remotely from a single point Risk reduction due to task documentation and reporting functionality 2013 SAP AG or an SAP affiliate company. All rights reserved. 12

12 Configuration Validation Configuration Validation provides a reporting to understand how homogeneous the configuration of systems is Configuration Validation provides a reporting to understand how homogeneous the configuration of systems is. Using centrally stored configuration data in Solution Manager to perform a configuration validation of a large number of systems using a sub set of the collected configuration data Configuration validation enables you to determine whether the systems in your landscape are configured consistently and in accordance with your requirements. Typical questions are: All systems on a certain OS level or DB level? Template configuration (SAP or DB parameter) applied on all systems? No kernel older than 6 month on all systems? Security policy settings applied? Security defaults in place? 2013 SAP AG or an SAP affiliate company. All rights reserved. 13

13 Data Volume Management Work Center (DVM WoC) As System Landscape environments become ever more complex and data volumes continue on an upward trend, it is now more important than ever to be able to produce a Landscape based view of the data within your environment. It is necessary, not only to be able to identify the source of your data, but to determine strategies for managing and controlling it. Understand the data consumption of SAP Landscapes rather than single systems Identify unused data as potential for data reduction Engage with the most heavily accessed and used objects at an early stage Generate an automatically calculated Age Footprint of your SAP Applications Create best practice documents for selected objects to understand the business background and related data reduction measures Calculate saving potential based on virtual residence times (what-if prediction) Identifies biggest consumers of data and set priorities Supports your decision making process as part of any DVM project planning Reveals gaps in your global Data Volume Management concept easily Enables an infrastructure for data volume governance and management reporting 2013 SAP AG or an SAP affiliate company. All rights reserved. 14

14 Technical Analytics Combined technical and management reporting for document based and interactive KPI evaluation. Technical Reporting Evaluation of technical KPI s from near time to historical perspective Reports available as ready to print documents or via interactive browser based UI Infrastructure open for customer enhancements Management Reporting Usage of dashboard technology High aggregated data are displaed in order to evaluate e.g. health status of a complete landscape, fullfillment of SLA s,... Lower the TCO by trend analysis Receive the benefits of having an overview of performance, availability, capacity and usage of your systems Infrastructure open for customer enhancements 2013 SAP AG or an SAP affiliate company. All rights reserved. 15

15 Business Process Monitoring Business Process Monitoring can help stabilizing business processes and can automate otherwise manual monitoring task. Background job monitoring (single job and BW Process Chain) Interface monitoring (IDoc, trfc, qrfc, BDoc, Batch Input, SAP PI, flat file) Application specific monitoring for SAP ERP, SAP CRM, SAP SRM, SAP SCM, SAP EWM Cross-application monitoring (e.g. number range fill-level, Application Log entries) Non-SAP, non-abap monitoring Data consistency monitoring Management by exception More efficient monitoring due to automation Faster reaction times due to notification mechanism Faster resolution times due to detailed analysis Joint view for business and IT 2013 SAP AG or an SAP affiliate company. All rights reserved. 16

16 Business Process Operations Dashboards Your most important application and technical KPIs at a glance on a single screen. Visual display of important KPIs Provides insight into a specific business topic such as a business process or process area Business as well as technical KPIs are supported Current status and historical data can be displayed All information needed by the executive user at a glance on a single screen Increasing the impact of information with very little effort to set up The BPO dashboard can be accessed through a mobile device anywhere, anytime 2013 SAP AG or an SAP affiliate company. All rights reserved. 17

17 Business Process Analytics Identifies improvement potential and provides transparency across organizational units Graphical representation of important business and technical KPIs On-line analysis enables benchmarking of organizational units, trend visualization, and age segmentation Provides detailed lists of open documents for identified organizations and document types Drill down functionality from detailed list into individual documents User friendly and intuitive insight into important KPIs On-line analysis speeds up detection of critical issues Straightforward comparison of organizational units Helps finding root causes through links to individual documents 2013 SAP AG or an SAP affiliate company. All rights reserved. 18

18 Job Documentation The job documentation in SAP Solution Manager provides central visibility why, which, where and when background jobs are running. Single jobs and job chains Integration with Business Process Monitoring Integration with SAP Central Process Scheduling by Redwood Integration with Job Request/Service Desk application Integration with Change Request Management Versioning of documents Standardized documentation based on best practices Central accessibilty due to web-enablement Living documentation due to integration with other applications No more forgotton jobs as queries for review are provided 2013 SAP AG or an SAP affiliate company. All rights reserved. 19

19 Job Request Management The Job Request Management in SAP Solution Manager provides a standardized and webenabled application which allows project team members as well as business end users to request new jobs or changes to existing jobs. The application bridges the gap between the business department (as requestors) and It department (as processors). Integration with Job Documentation Integration with Service Desk application (incidents) Integration with Change Request Management Integration with SAP Central Process Scheduling by Redwood Integration with Business Process Monitoring Standardized Job Request application based on best practices Central accessibility due to web-enablement Integration with other IT Service Management applications Form can be customized to customer needs 2013 SAP AG or an SAP affiliate company. All rights reserved. 20

20 Integration with SAP Central Process Scheduling by Redwood The integration with SAP Central Process Scheduling by Redwood provides tool-wise support for the complete lifecycle of a background job. Scheduling information from job document can be transferred to SAP CPS SAP CPS information can be pushed to Business Process Monitoring Transferred job documents are linked to SAP CPS jobs Corresponding job document can be called from SAP CPS Job Request application can be called from SAP CPS Incidents can be created from SAP CPS No/less double-maintenance effort Less media breaks Consistent information between SAP Solution Manager and SAP CPS Support for the complete lifecycle of a background job Business Process Monitoring extension to non-sap jobs 2013 SAP AG or an SAP affiliate company. All rights reserved. 21

21 BPMon Trend Analysis The BPMon trend analysis offers ad-hoc analysis of alert data from monitoring objects defined in Business Process Monitoring. Ad-hoc trend reporting Graphical and tabular display of measured values Possibility to compare several monitoring object counters in one graphical and tabular view Flexibility to create your own queries and web templates based on the underlying Info Cube Directly accessible via URL or from Business Process Operations Workcenter Results can be downloaded into Microsoft Excel 2013 SAP AG or an SAP affiliate company. All rights reserved. 22

22 Job Scheduling Management Health Check The JSM Health Check dashboards provide an overall picture about the actual background job workload situation in managed SAP systems for identifying possible optimization potential. The JSM Health Check helps analyzing the job scheduling situation by Identifying Longest running jobs Jobs that run and / or cancel most often Jobs with longest start delay times Showing distribution of background jobs Across application servers Across creating / scheduling users Standalone tool in SAP Solution Manager JSM Workcenter ready for ad-hoc analysis after activation Provides transparency on job execution data in selected managed SAP Systems Includes configurable automatic housekeeping which limits data growth for collected data 2013 SAP AG or an SAP affiliate company. All rights reserved. 23

23 Solution Manager: Data Consistency Toolbox The Data Consistency toolbox aims to help detecting data inconsistencies proactively by providing guided access and documentation to important data consistency check reports. Provide name of reports and check transactions helpful for common data consistency investigations Provide central documentation access for common data consistency tools Central entry point for data consistency investigations Documentation of performed investigations Gain visibility on available consistency check tools Improve stability of business processes Prevent cost-intensive system or business process down-time Assistance on executing data consistency checks Lower the Total Cost of Ownership (TCO) 2013 SAP AG or an SAP affiliate company. All rights reserved. 24

24 Data Consistency Check Reports Setup, execute and monitor consistency checks between different systems using a graphical UI Comparison of multiple tables between two sources Supports multiple access paths SAP ABAP-based system via RFC Remote database via ADBC Extracted data by other means as XML files via file access Can be enhanced by custom source types Easy to use graphical UI to enter data model Extracts data from sources and performs comparison in SAP Solution Manager Save and re-use comparison parameters and data model Functionality to save and display comparison results Splitting comparison data into multiple blocks of configurable size Supports integration with Business Process Monitoring Improved data consistency between SAP and non-sap systems 2013 SAP AG or an SAP affiliate company. All rights reserved. 25

25 2013 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see for additional trademark information and notices SAP AG or an SAP affiliate company. All rights reserved. 26