News in Application Operations Based

Transcription

1 News in Application Operations Based Customer on SAP Solution Manager 7.2 November 2016

2 Disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related document, or to develop or release any functionality mentioned therein. This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP s intentional or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions SAP SE or an SAP affiliate company. All rights reserved. Public 2

3 Agenda Introduction Scope of Application Operations User Interface Strategy New UI Technology Monitoring Strategy Front End-, System-, Application and Integration Monitoring Hybrid Support Strategy Operations Support for Cloud Components Focused Run Advanced Application Operations 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 3

4 Introduction

5 Scope of Application Operations System & Application Monitoring One infrastructure for monitoring and alerting covering SAP & non-sap applications - System Monitoring - User Experience Monitoring - Integration Monitoring - Job Monitoring - HANA and Business Intelligence Monitoring Root Cause Analysis & Exception Management Analyze issues in heterogeneous landscapes, ensure compliant configuration and reliable handling of technical and business exceptions Technical Analytics & Dashboards Metric value analytics for different target groups with sufficient look-and-feel - Embedded into Monitoring Applications - Cross Applications via Dashboard Builder - Customer specific via Dashboard Factory Technical Administration & Guided Procedures Central management of customer landscapes, automated and guided handling of IT related activities including IT Task Management 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 5

6 Development Priorities for AppOps in SAP Solution Manager 7.2 Customer requirements Unified User Experience based on SAPUI5 and SAP Fiori in SolMan 7.2 Unified Dashboard approach especially for cross use case utilization in SolMan 7.2 Support of operation for SAP based Hybrid scenarios Support of service provider scenarios and advanced customer requirements Planned Extension Reduce variety of UI technologies used in SolMan by setting ABAP WD and SAPUI5 as standard approaches Replacing native Mobile Apps by SAP Fiori based implementations (device OS neutral) Reduce variety of different dashboard approaches by utilization of SAPUI5 based Dashboard Builder Enable Dashboard Builder to interact with KPI catalogue as well as compliment add-on component Dashboard Factory Support of Hybrid Scenarios containing HEC based components (private cloud) Support of SAP SaaS Cloud components e.g. SuccessFactors, Ariba, SAP Cloud for Customer, Development of new product Focused Run - running only on HANA Provide Advanced System Management, Advanced User Monitoring, Alert&Event Management and Configuration&Security Analytics based on Focused Run 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 6

7 User Interface Strategy

8 SAP Unified UI Strategy Improve User Experience Continuously Solution Manager Launchpad Ultimate User Experience for business and low touch users using SAP Fiori New SAPUI5-based customizable Monitoring & Root Cause Analysis applications Central entry point Extensible/customizable by customer to include own applications Step-By-Step renewal of existing (e.g. Flash-based) applications to SAPUI5 / Fiori based on customer usage/impact Role based access to existing applications based on WebDynpro & CRM UI 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 8

9 Solution Manager Launchpad - Personalization Tile Catalog List of all available tiles Simply checkmark additional tiles to be displayed Personalization Add a new group Change group title Add tile from catalog Change group order 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 9

10 Unified OCC Shell (UOS) based on SAPUI5 for RSLAF Applications Launchpad Tabs for 1st level navigation Header items area for global selections like time frame selection, scope selection (Technical Systems/Scenarios), Toolbar for reusable tools like SAP Help Documentation, Guided Procedures, Incident & Notification creation, Alert Inbox Expandable Pane Bar for personalized settings, Tabs & Views Management, Related Links, 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 10

11 Customizable and personalizable RSLAF applications Allowing users building their own Monitoring Views according to personal requirements, screen size or taste: Resizable & Arrangeable Views Default & Customer Specific Tabs Customizable Tabs & Views Management 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 11

12 New Application Operation UI s System Monitoring User Experience Monitoring Interface and Connection Monitoring HANA and BI Monitoring All UI s are new created in HTML5 Flash technology completely replaced Native mobile applications not necessary anymore E2E Trace Analyzes PI Monitoring Message Flow Monitoring Service Availability Mgmt. IT Calendar 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 12

13 Monitoring Strategy

14 Integration Layer Integration Layer Integration Layer Integration Layer Monitoring Strategy - Overview Application Layer Application Layer Front End System Layer System Layer Front End covered by: System Layer covered by: Application Layer covered by: Integration Layer covered by: User Experience Monitoring System, Host and DB Monitoring HANA and BI Monitoring PI- and Message Flow Monitoring Job Monitoring Interface and Connection Monitoring Workflow Monitoring 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 14

15 Monitoring Strategy User Experience Monitoring How does it work? What do I get? SAP Solution Manager User Experience Monitoring All systems are connected to SAP Solution Manager and system monitoring is enabled Synthetic users (robots) are executing recorded tasks Measurements per execution is done on client and server side Results are collected centrally in SAP Solution Manager Automated monitoring and alerting regarding performance, content correctness and availability for the executed tasks Measurement on task execution step level SLA reporting with separate adjustable thresholds Possibility to trigger E2E Trace for single task executions 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 15

16 Monitoring Strategy System Monitoring ABAP Extractors Diag. Agent Host Agent How does it work? Non ABAP / Non SAP BC Agent Diag. Agent Host Agent Database Diag. Agent Host Agent What do I get? SAP Solution Manager CA APM System, Host and DB Monitoring All systems are connected to SAP Solution Manager Agents and extractors are gathering monitoring values as defined in templates Metrics and values are collected centrally in SAP Solution Manager One view impression and evaluation of availability, performance, configuration, exceptions, self monitoring and alerts for each system of the entire landscape System hierarchy view and real time metric values Metric chart view and possibility to jump into alert inbox 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 16

17 Demo System Monitoring with SAP Solution Manager 7.2

18 Monitoring Strategy Application Monitoring How does it work? What do I get? ABAP Extractors Diag. Agent Host Agent Non ABAP / Non SAP BC Agent Diag. Agent Host Agent SAP Solution Manager CA APM e.g.: HANA and BI Monitoring Job Monitoring All systems are connected to SAP Solution Manager and system monitoring is enabled Agents and extractors are gathering monitoring values as defined in templates Application specific values are collected centrally in SAP Solution Manager Capability to monitor cross-system SAP Business Warehouse process chains and single process chain steps Central monitoring of SAP BW query executions Monitoring of ABAP jobs, SBOP jobs, SAP Data Services and jobs from SAP CPS/BPA 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 18

19 Monitoring Strategy Integration Monitoring System A Web Service GW Service RFC File IDOC How does it work? SAP PI PI Components PI Channels PI Messages System B Web Service GW Service RFC File IDOC What do I get? e.g.: PI- and Message Flow Monitoring Interface and Connection Monitoring SAP Solution Manager All systems are connected to SAP Solution Manager and system monitoring is enabled Configuration of Integration Monitoring is supported by guided procedures Results are collected centrally in SAP Solution Manager Possibility to check the overall status of multiple PI Domains in one screen Central status monitoring for all PI components Monitoring of PI Message Flows down to single instances Visualization of different interface types including sufficient monitoring and alerting for performance, usage, availability and exceptions 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 19

20 Demo Interface and Connection Monitoring with SAP Solution Manager 7.2

21 Hybrid Support Strategy

22 Availability Productive Systems 97% Last Month Memory Usage 15% Free Memory Systems in HEC 4 Productive Systems Incidents + 3 M oni tor ing Inf Re or po mrts ati on Open Incidents Cloud System Performance User 25 Se cu Se rit rvi y ce Re po qu rts est s Users last month Operations for SAP Centric Hybrid Solutions SAP Private Cloud - Service Provider Platform SAP Private Cloud Virtual network System Management Data System, Application and Business Process Management Data SAP Private Cloud and On Premise offerings SAP Cloud Access Point Customer On Premise Landscape Application and Business Process Management Data Customer Solution Manager SAP Cloud Portal System and Application Management Data SuccessFactors SAP HCM Dell Boomi SAP HCP SAP HCI HCPms SAP S/4 HANA SAP C4C CfTE, ByD SAP Business Network (Ariba, Concur, FieldGlass) SAP Public Cloud - Service Provider Platform SAP Public Cloud Other SAP Public Cloud offerings (SaaS, PaaS) Managing components Managed components Customer Service Provider 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 22

23 Operations for SAP Centric Hybrid Solutions What is available? Central Exception Store Integration Monitoring & Exception Management for SAP ERP HCM hybrid (Employee, Compensation and Recruiting data integration), SuccessFactors, SAP Cloud for Customer, SAP HCI and Dell Boomi, Sales and Operations Planning (Errors related to Data Integration) Automated Setup for all SAP based Cloud Services integrated into Managed System Configuration Customer SAP ByD SAP Cloud SAP Cloud for Travel and expense SAP C4C -to-Event Converter and Remote SFTP Server Access for all SAP-based cloud services Data Consistency Management Database comparison based on: HANA Smart Data Integration, ODATA calls, SAP Data Services, SOAP calls and FTP/CSV Message Flow Monitoring for SAP Process Integration and Ariba based scenarios User Experience Monitoring for all UI centric SAP Cloud products as SuccessFactors, Cloud4Customers, ByDesign and Ariba 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 23

24 Demo Integration Monitoring for SAP based Cloud Applications with SAP Solution Manager 7.2

25 Operations for SAP Centric Hybrid Scenarios What is planned? Planned for SAP Solution Manager 7.2 SP04+ The following improvements are planned: HANA Cloud Platform Exception Management and Trace Analysis for SAP HANA Cloud Platform (HCP), Support of Exception Management for SAP Ariba Network Support of Exception Management for SAP Integrated Business Planning (IBP) Improvement of the content which is delivered from the SAP SuccessFactors API Cloud Trace API Applications Exception API On-Premise 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 25

26 Focused Run

27 What is Focused Run? Focused Run is part of SAP s Focused Solutions family and addresses service providers and selected customers with advanced needs Focused Run is a spin-off of SAP Solution Manager, addressing specific needs of high volume monitoring use cases Focused Run as SAP HANA only product is optimized for SAP HANA and leverages the latest innovations coming from SAP HANA as a platform Focused Run is financed by a volume based and yearly rental license model and can be acquired via SAP Store Focused Run is focused on application operations, that is management of systems, applications, users, and interfaces Focused Run is an isolated installation which can run side-by-side with existing SAP Solution Manager installations 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 27

28 Focused Run Architecture Advanced System Management (ASM) Available Advanced Event & Alert Management (AEM) Configuration & Security Analytics (CSA) Advanced User Monitoring (AUM) Advanced Integration Monitoring (AIM) Predictive Analytics & Dashboards (PAD) Available Available Available Planned Planned Focused Run Application Foundation Landscape Management Database, Simple Diagnostic Agent + SAP Host Agent, Monitoring & Alerting Infrastructure, Notification Management, Simple System Integration, Guided Procedure and Setup Framework SAP HANA Platform + NW ABAP + SAPUI5 as Technology Foundation 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 28

29 Focused Run High Level Architecture Lab Preview Administration Network Customer Network Focused Run System (ABAP) One or multiple End User and Configuration Instances HTTP(S) HTTP(S) Proxy HTTP(S) Managed DBMS (HANA, ASE, Oracle, DB6, ) One or multiple Data Streaming Instances SAP HANA Platform with scale out, replication, compression,... HTTP(S) HTTP(S) Reverse Proxy HTTP(S) Customer Management Server CA APM SAP Host Agent Simple Diagnostic Agent Managed Systems (ABAP, J2EE, BOE, ATC, ) 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 29

30 Focused Run Some Technical Facts Reduces technical footprint and associated TCO by removal of J2EE Stack, BW, CRM, DBA Cockpit, Extraction Framework, SLD (optional), and streamlined communication (no RFC, no native DB, and no RMI) Dramatically improved scalability (by factor 10 up to systems), increased performance (by factor 15), increased data throughput (by factor 40), and decreased data footprint (by factor 20) Satisfy absolutely strict security requirements based on reduction of HTTP(S) as the only communication protocol and introduction of multi-tenancy based on LMDB name spaces proven by security audit Maximum support of automation by embedding the Simple Diagnostic Agent in SAP Host Agent as well as providing Simple System Integration (simplified UI driven approach as well as completely API driven approach) 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 30

31 Thank you!

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