NewNet Communication Technologies Foundations for Network Innovation NewNet Voice and Rating Solutions Portfolio
|
|
- Tyler Gray
- 6 years ago
- Views:
Transcription
1 NewNet Communication Technologies Foundations for Network Innovation NewNet Voice and Rating Solutions Portfolio Phone W. Shure Dr. Arlington Heights, IL
2 SOLUTIONS GUIDE CONTENTS NEWNET VOICE AND RATING SOLUTIONS GUIDE OVERVIEW Who is NewNet Communication Technologies NewNet Solutions Serving Customers Around the World NewNet Voice and Rating Solutions Portfolio Why is Nimblevox Right for You? Nimblevox Product Portfolio Nimblevox Professional Services Why is Invigorate Right for You? Invigorate Product Portfolio Invigorate Product Highlights NEWNET.COM 2
3 Who is NewNet? NewNet Communication Technologies is a leading provider of innovative solutions for next generation mobile and fixed line networks, mobile messaging, as well as secure transaction processing. NewNet enables global telecom operators, equipment manufacturers, acquirers, processors and financial institutions to rapidly develop and deploy cutting edge revenue generating applications that deliver feature-rich, value added services. NewNet offers solutions around five major areas: Secure Transaction, Broadband Networks, Mobile Messaging, Interactive Voice Response, as well as Mobile Charging and Rating. NewNet Secure Transactions portfolio includes TraxcomSecure electronic transaction processing solutions for dial and IP platforms, which deliver services such as mobile payments, e-banking, and e-commerce; as well as 2G/3G CDMA Packet Data Servicing Node (PDSN)/Home Agent (HA) platform, which provides economic delivery of premium mobile data services in CDMA networks. NewNet Broadband Networks solution offers WiMAX end to end wireless broadband product portfolio from the former Motorola Solutions. NewNet Mobile Messaging portfolio includes Lithium SMS Solution, a future proof, innovative and modular short messaging service platform; Mercury MMS Solution, the industry s most complete purpose-built, mobile multimedia content delivery platform; Cobalt iden and CDMA solution, which provides short messaging solutions for iden and CDMA networks; as well as Distributed 7, a robust SS7 signaling stack for wireless operators/ service providers across 2G, 3G, 4G and all IP networks. NewNet Interactive Voice Response portfolio includes Nimblevox solution, which provides a platform for customers to create, host, and deploy voice and SMS services. NewNet Mobile Charging and Rating portfolio includes Invigorate Real-Time Charging and Rating platform, a convergent solution for rating voice, data and content in real-time. NewNet Highlights Over a twenty year heritage in Wireless and Wireline Telecommunications Solutions for the foundations for network innovation Complementary and forward looking technology and products Consistent year over year profitable revenue growth Product Offerings: NewNet Secure Transactions TraxcomSecure secure transaction processing infrastructure solution 2G/3G PDSN/HA platform NewNet Broadband Networks 4G (WiMAX) wireless and mobile broadband solution set NewNet Mobile Messaging Lithium full-fledged SMS platform for GSM networks Mercury MMS solution for mobile multi-media content delivery Cobalt messaging solution for iden and CDMA networks D7 signaling Platform NewNet Interactive Voice Response Nimblevox Engine to develop IVR applications Nimblevox Build to create, modify and deploy voice applications Nimblevox Blast to support out-dial campaigns NewNet Mobile Charging and Rating Real-time, end-to-end charging and rating solution complete with data reporting and archiving 3
4 Solutions Serving Customers Around the World NewNet Communication Technologies NewNet Communication Technologies continues to be a global leader in providing innovative solutions for next generation mobile and fixed line networks, mobile messaging, as well as secure transaction processing. Supporting more than 180 customers across nearly 300 locations in 91 countries. NewNet Communication Technologies is headquartered in the United States with sales and support teams located around the world. NewNet Solutions Global Presence NewNet Communication Technologies Nimblevox solutions have been utilized by millions of end users and NewNet Communication Technologies Invigorate Real-Time Charging and Rating solutions support over 19 million mobile subscribers worldwide, including some of the world s largest telecom companies. Many of these deployments across all geographies are countrywide implementation of these solutions. NEWNET.COM 4
5 NewNet Voice and Rating Solutions Portfolio NewNet Voice and Rating product portfolio includes high performance Interactive Voice Response (IVR) platform as well as a state of the art real time charging and rating solution, enabling organizations worldwide to improve global communications. Nimblevox Nimblevox is a cloud-based communications solution that enables the creation of voice and SMS applications quicker, with less risk, and a lower total cost of ownership. Nimblevox can be hosted in the cloud or installed at the customer premise. Invigorate Invigorate product is a state of the art real-time convergent charging and rating solution, engineered to meet the current and future needs of operators in today s ever changing and competitive environment. With a web based central point of control console, Invigorate provides a unified view of subscriber purchasing behavior. In addition, the modular solution based on open standards enables flexible and cost-effective implementation. Nimblevox Cloud-based communication solution Advanced IVR features Tools enabling the quick development of cutting edge communication applications SIP compatibility / Interoperability with latest standards High performance and easy adoption User-friendly service creation environment Efficient speech engine Flexible deployment options Invigorate Real-time rating, charging and discounting Rate management Subscriber management Bill shock prevention Unique flexibility Ease of integration Portable / Scalable 5
6 Why NewNet Voice and Rating Solutions? Why is Nimblevox Right for You? Ideal for any automated inbound and outbound services, the Nimblevox Engine allows management and development of applications easily via a web based administration console. The built-in VoiceXML/CCXML interpreters allow for ease of portability. Here are just a few examples of what the Nimblevox Engine can do for your business: Route Calls with an Auto Attendant Nimblevox can route calls to the appropriate party or extension without the need of a live operator or calling agent. Nimblevox includes DTMF, Voice Recognition and Automatic Speech Recognition for callers to navigate the Auto Attendant solution. Process Orders and Payments Nimblevox Hosted IVR automates the ordering and payment processing. It can process orders and payments without live operator intervention simply using IVR technology and speech recognition. Customer Surveys Hosted IVR surveys help you gain customer insight and feedback. With Nimblevox Hosted IVR, surveys are interactive, and can use voice or SMS to gather responses. Voice Information The Service Creation Tool can instantly create and set up IVR unique applications. The drag and drop tool eliminates the need for coding, significantly reduces application development time. Nimblevox Benefits High Performance Up to 200 CPS, and up to 1200 channel capacity (32 bits) Cost Savings as a result of fewer ports to power the voice application Easy Adoption VoiceXML 2.1 compliant Tools to accelerate market adoption for speech-enabled applications worldwide Interoperability across platforms, tools and applications User-Friendly Service Creation Environment Out of the box drag & drop functionality Menus, Call Control, and Conferencing at the touch of a mouse button Quick deployment into market at the touch of a mouse button Efficient Speech Engine Built-in Lumenvox award winning speech engine ASR/TTS/CPA/AMD support Multiple language support Redundancy Real-time replication and failover Highest level of reliability Stand-alone, redundant, or N+1 configuration support Flexible Deployment Options Hosted application solution at www. nimblevox.com Customer premise-based solution complete with professional services 6
7 Nimblevox Product Portfolio Nimblevox Engine The Nimblevox Engine enables development of cutting edge communications applications. It is cloud ready and can be hosted in NewNet s cloud or any cloud. A custom IVR application using the Nimblevox Engine can be deployed very quickly to accelerating time to market. The Nimblevox Engine handles media resources such as voice, DTMF and video. With inherent SIP and VoIP capabilities, the Nimblevox Engine provides enhanced media handling for large conferencing, audio streaming, and most importantly provides a development that allows making changes quickly and reliably. Nimblevox Build Nimblevox Build drag and drop Service Creation Environment allows you intuitive and fast creation, modification, and deployment of voice applications. In traditional VoiceXML/CCXML application development, the task of building call flows and applications has fallen on highly skilled application programmers. Nimblevox Build has been designed to be operated virtually thus users can easily operate, design, build, modify and deploy applications without writing a single line of code. With Nimblevox Build, all code is built into nodes which include commands and actions necessary for creating a call flow or voice application. Once applications are created, they can be quickly deployed into production. Nimblevox Blast Nimblevox Blast has been designed as an easy to use out-dial campaign solution using DTMF and ASR. With Nimblevox Blast, any business or enterprise can quickly set up successful outbound calling campaigns using the web based interface. No coding or IVR experience is required. Setting up an outbound dialing campaign is as simple as: Uploading your phone numbers in (CSV) Uploading your prompt files Clicking run to start the campaign Viewing your campaign results Nimblevox Product Highlights Powerful Development Tools Drag & drop service creation tool to quickly and easily create applications for a faster time to market Leverages NewNet s standard APIs and uses the web development language you love Proven Technology IVR, Switching, MRCP V2, ASR/TTS, CPA, AMD Streaming and Conferencing Utilizes multiple protocols such as SIP, Sigtran, SS7, SMPP, and H.263 Video, SRF, IMS for complete flexibility High Performance Rated up to 1,200 concurrent calls per platform Optimal use of resources and minimized resource cost IVR Functionality Answers Inbound Calls Plays prerecorded audio, prompts, and announcements Detects DTMF tones (via RFC 2833) in RTP stream Records incoming audio Plays back recorded audio Places outbound calls Generates DTMF (RFC 2833) in RTP stream Bridges audio between call legs Transfers calls (blind, bridge, consultation) Manages conference calls (setup, add/ delete participants, announce tones, listen only or active participants, teardown) SIP Compatibility / Interoperability Interoperable with the following SIP services: Axvoice Bandwidth.com BroadVox SER/OpenSER Asterisk Metaswitch Vitelity StarView Interoperable with the following SIP devices: SJ Phone Cisco/Linksys/Sipura Polycom Grandstream Interoperable with the following gateways: TelcoBridges Media Gateway Dialogics IMG1010 Quintum Tenor VoIP Gateways Successfully tested against SIP Forum SIPConnect V1.0 specification (PBX) 7
8 Nimblevox Professional Services With a customer-centric approach, availability of wide range of skill sets and experienced staff make NewNet an ideal partner for any custom application development project. Our dedicated team of software engineers and application developers pride ourselves on delivering solutions that provide the right balance of functionality, flexibility, and cost of ownership. It is NewNet s goal to provide our customers with the resources and tools needed to build and grow their business. Our professional services include requirements gathering, selection of optimal technologies, system design, development, testing, implementation, support and maintenance. Nimblevox Professional Services Custom programming Installation and support services Evaluation and enhancement of existing systems or applications Quality Assurance and Software Validation Database design and management Project management Training NewNet s development team covers a wide variety of skill sets, including Database Management, Programming (Web, Mobile, Voice and Information processing), Testing and Test Automation, Training, Deployment, and Project Management. With strong and long experience and expertise in telecommunications including but not limited to Linux, SS7, SIP, Diameter, and many other protocols, NewNet s professional services team are equipped to handle any development challenge. 8
9 Why NewNet Voice and Rating Solutions? Why is Invigorate Right for You? As the convergence of advanced voice and data services gathers momentum, service providers (SPs) must implement a progressive and flexible real-time charging and rating system to capture the potential revenue generated by these services. SPs face increasing demands in capacity, with mounting pressure to reduce costs and implement facilities such as service nodes. At the same time, SPs confront more complex business models and relationships as new types of service providers evolve, including content providers and mobile virtual network operators (MVNOs). Invigorate solution answers this critical need by bringing a world-class technology and providing a complete solution which simplifies and automates the complex tasks surrounding rating and charging in a collaborative, multi-partner and multi-price service provider environment. For SPs, Invigorate enables a single point of control and an unified view of subscriber purchasing behavior, allowing SPs to take immediate advantage of every selling opportunity. Subscribers can utilize services more effectively based on pricing, quality of service and usage patterns, resulting in increased average profit per user, improved loyalty and reduced churn. The Invigorate solution is modular and based on open standards for lower risk and cost-effective implementation. Also, since it can handle even the most complex multi-price packaging and service bundling demands, Invigorate helps accelerate the launching of new services and collection of the revenues they generated, and thus maximizes the return on investment (ROI). Invigorate Benefits Unique Flexibility Provides flexibility for service providers wanting to administer profitable tariffs and instantly respond to changing market dynamics Enables service providers to experiment with different service value concepts by processing an infinitely configurable rate management system Geared for Integration Maintains strong support for external system integration in terms of customer s current / future business modules, various signaling gateways, and value-add partners Portable / Scalable Solution Designed to be operable on multiple hardware platforms, work with various operating systems, and adhere to commercially demanded scalability and reliability requirements 9
10 Invigorate Product Portfolio Real-Time Rating and Discounting Whether a transaction is voice or data-based, simultaneous voice and data usage, prepaid or postpaid, Invigorate is designed to efficiently perform explicit operator-defined rating instructions and include robust rating features such as offers, promotions, bundles, and joined accounts at a low Total Cost of Ownership. Rate Management Invigorate allows operators to easily create sophisticated charging and discounting models through a Graphical User Interface. Rate packages can easily be uploaded and verified in a test environment before being deployed to a live environment. Subscriber Management Invigorate s Customer Care web portal allows customer service representatives to view all subscriber account history, as well as modify subscriber account details, adjust balances, view usage and recharge history, while the subscriber self-care portal allows subscribers to manage and update their accounts. Invigorate enables service providers to quickly package, promote, and discount cutting edge services based upon customer unique preferences, while simultaneously encouraging the use of additional revenuegenerating applications. Bill Shock Prevention Invigorate s unique event routing capabilities allow operators to send personalized notifications to their subscribers in real-time for usage notifications, as well as diversions, call capping, and real-time account replenishment to negate bill shock. Service Control Point Operating System - HP NSK (Invigorate) - HP-UX (InvigorateX) Software - HP TSCE (NSK only) - HP OCSAC (HP-UX only) - HP IUM (HP-UX only) Hardware - HP NonStop Servers - HP-UX Servers Data Reporting & Archival System Operating System - HP-UX - Linux Software - Oracle - MySQL Hardware - Tailored HP storage Service Management Point Operating System - Linux Software - Oracle (SMP Database) - Jakarta Tomcat (SMP Webserver) Hardware - Proliant Servers Standards Supported ANSI ETSI 3GPP(2) ITU IETF Signaling Supported Core INAP CS 1,2 AIN 0.1,0.2 MAP IS-41D CAMEL 2,3 WIN 2 10
11 Invigorate Product Highlights A Complete Charging and Rating Environment Real-time, end-to-end charging solution Real-time rating, account management and call control capabilities Deployable as a single service provider solution with flexibility to support any number of MVNOs Adjunct Rating Ability Allows Operators to protect existing investments while introducing new services Provides additional rating, promotions, and enhanced subscriber discounts without replacing an operator s existing legacy solution Data Reporting and Archival System Securely stores all CDR s, SDR s, EDR s, Transaction Logs, Subscriber Profiles, Security Profiles, Billing Profiles, and Service Profiles Central Point of Control Console Web based Graphical User Interface Easy access to system Operations, Administration, Maintenance, Provisioning, Customer Care, Rate management Solution Modularity Modular solution design allows for unlimited scalability as an operator grows or adds an MVNO 11
12 About NewNet Communication Technologies, LLC Headquartered in Arlington Heights, IL, NewNet is a recognized leader in mobility technologies with a primary focus in messaging, signaling, wireless broadband, consumer internet, multimedia content delivery, mobile advertising, real-time rating and charging, Interactive Voice Response (IVR), and secure transaction processing. NewNet Communication Technologies is a part of the Skyview Capital LLC, portfolio of companies. Skyview Capital, LLC, is a private investment firm that specializes in the acquisition and management of companies across multiple sectors of technology, telecommunications, services, and niche manufacturing. For further information, please visit Copyright 2013 NewNet Communication Technologies. All rights reserved. NewNet Communication Technologies, LLC 1455 W. Shure Drive Arlington Heights IL, Tel
Business Jive Cloud Solutions
Business Jive Cloud Solutions 2 Jive for Business Your Phone System in the Cloud Jive Communications provides Cloud-based phone systems and Unified Communications solutions to businesses of all sizes.
More informationDialogic. BUZZ Unified Communications Platform. Target SMBs with the Right Tools. Comprehensive Converged Fixed/Mobile Service Offering
Dialogic BUZZ Unified Communications Platform Dialogic BUZZ Unified Communications platform is a carrier-class solution that enables service providers to bring tailored offerings to the SMB market. Seamlessly
More information/ Questionnaire: The 70+ questions every MVNO/MVNE should answer
Questionnaire: The 70+ questions every MVNOMVNE should answer Introduction The MVNOMVNE questionnaire Based on our broad experience in working with national and international MVNOsMVNEs of all sizes and
More informationPartner Sales Playbook Atmosphere Cloud Communications
Partner Sales Playbook Atmosphere Cloud Communications 1 Table of Contents Introduction Atmosphere Cloud Communications IntelePeer & Cisco partnership Features Pricing Why Atmosphere Cloud Communications?
More informationNoble Enterprise. Unifi ed Contact Center Management
Noble Enterprise Unifi ed Contact Center Management The Noble Enterprise Solution suite is a unified, single-source Customer Contact Management solution for today s advanced enterprise environments. Noble
More informationAlcatel-Lucent OmniGenesys TM Contact Center Transforming your business with a new generation of customer service
Alcatel-Lucent OmniGenesys TM Contact Center Transforming your business with a new generation of customer service Software and hardware are only valuable because they work as a system * *Carl Shapiro,
More informationContact Center Enterprise
Contact Center Enterprise Optimal Customer Communications for the High Reliability Contact Center www.enghouseinteractive.com Contact Center: Enterprise (CCE) is a highly adaptable, omni-channel platform
More informationCONTACT CENTER SOLUTIONS
BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your
More informationThe Need for a New Communications Architecture
ISI Telemanagement Solutions, Inc. The Need for a New Communications Architecture Many of your customers today are using traditional communications architectures a wide variety of individual PBX s and
More informationBusiness Enabled Applications & Infrastructure
Business Enabled Applications & Infrastructure Inter-Tel Applications Drive your business performance Inter-Tel boasts an extensive offering of applications built for business, ensuring enhanced productivity
More informationFeatures and benefits The Instant Connect Dispatch Console (Figure 1) is a state-of-the-art, end-to-end radio dispatching solution designed for missio
Data Sheet Instant Connect Dispatch Console When communication is critical for your business and missions, YOU NEED INSTANT CONNECT. By providing scalable and reliable communications interoperability,
More informationUnified Communications & Collaboration Solutions
Unified Communications & Collaboration Solutions Designed for Distributed Environments Easy to Install, Operate and Maintain Aeonix is a pure software based Unified Communications & Collaboration solution
More informationWhitepaper Telecommunications
Lowering the Barrier of Entry to the WiMAX Service Market How to Solve WiMAX Business Challenges Comarch Headquarters Al. Jana Pawła II 39 a 31-864 Krakow Poland phone: +48 12 64 61 000 fax: +48 12 64
More informationAspect Customer Experience Platform (CXP)
WHITE PAPER Aspect Customer Experience Platform (CXP) The only complete application lifecycle management suite for IVR and omnichannel Unified Self-Service Improve the customer experience, simplify development
More informationMITEL MiCONTACT CENTER ENTERPRISE & BUSINESS FOR THE MIVOICE BUSINESS PLATFORM
BROCHURE MITEL MiCONTACT CENTER ENTERPRISE & BUSINESS FOR THE MIVOICE BUSINESS PLATFORM STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface
More informationCustomer service delivered with Optus Contact Centre as a Service (CCaaS)
Customer service delivered with Optus Contact Centre as a Service (CCaaS). Contents Are you ready for your customers? 03 There s a better way 03 How CCaaS can help you 04 Solution Features 04 Your customers
More informationConVox 3.0. DEEPIJA TELECOM PVT. LTD. An ISO 9001:2008 Company. Connect to your Customer with Complete Confidence. Contact Center Suite. Chat.
ConVox 3.0 Contact Center Suite Connect to your Customer with Complete Confidence Voice Video Chat Fax E-Mail DEEPIJA TELECOM PVT. LTD. An ISO 9001:2008 Company WWW.DEEPIJATEL.COM SMS Your Service Excellence
More informationBest of Breed Solutions Can Click for Collaboration
WHITE PAPER Best of Breed Solutions Can Click for Collaboration Best of Breed Solutions Can Click for Collaboration PAGE 1 Table of Contents 1. Best of Breed Solutions Can Click for Collaboration... 2.
More informationMaximizing Profitability with Cloud Collaboration for your Business
Maximizing Profitability with Cloud Collaboration for your Business Oracle Communications Unified Communications Suite O R A C L E W H I T E P A P E R J A N U A R Y 2 0 1 7 Executive Overview The fabric
More informationCisco Unified Workforce Optimization for Cisco Unified Contact Center Express 9.0
Data Sheet Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express 9.0 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile
More informationOdigo for Utilities. Digital Contact Center Solution
Odigo for Utilities Digital Contact Center Solution The information contained in this document is proprietary. 2014 Capgemini. All rights reserved. Rightshore is a trademark belonging to Capgemini. UTILITIES
More informationStarting a Successful
Starting a Successful An Educational Resource to Help You Participate in the Growing Market for Internet Telephony www.telinta.com +1 (888) 888-3307 +1 (973) 467-3364 info@telinta.com Telinta, Inc. www.telinta.com
More informationK12 Education Voice, Video, Data, and Mobility in the Cloud
K12 Education Voice, Video, Data, and Mobility in the Cloud 2 Jive for K12 Education Follow the Leader in Education Jive Communications provides Unified Communications in the Cloud to the K12 education
More informationMiCloud Engage Contact Center
MiCloud Engage Contact Center Deliver exceptional customer experiences Key Features Instant Provisioning Advanced Flow Designer Intelligent Multi-Channel Routing Real-Time & Historical Reporting Custom
More informationAvaya Interaction Center
Avaya Interaction Center Overview Exceeding customer expectations for personalized service across all channels phone, video, email, web, SMS, and social media is no longer an afterthought. For many companies
More informationFrequently Asked Questions
111 Town Square Place, Suite 601 Jersey City, NJ 07310 Tel 212-221-0057, Fax 917-534-6069 www.r-rtele.com Frequently Asked Questions Contents General questions... 1 Technical setup... 3 Routing... 4 Monitoring
More informationTHE NEW HYPER-CONNECTED ENTERPRISE. Improve collaboration. Enhance customer experiences. Streamline business processes.
THE NEW HYPER-CONNECTED ENTERPRISE Improve collaboration. Enhance customer experiences. Streamline business processes. Oracle Communications portfolio of open enterprise-class communications solutions
More informationIT Event Alerting and Response
TelAlert IT Event Alerting and Response Information technology is critical to business and downtime means lost revenue. Maximize uptime with advanced two-way notification built to integrate with IT service
More informationNew growth points for a mobile operator s business
New growth points for a mobile operator s business Every mature mobile communications market reaches a point where its players find themselves struggling to find any new subscribers or keep their revenue
More informationCUSTOMER PROFILE Client: Town of Enfield Website: Industry: Public Sector Location: Suburb of Hartford, CT Population: ~45,000
CUSTOMER PROFILE Client: Town of Enfield Website: www.enfield-ct.gov Industry: Public Sector Location: Suburb of Hartford, CT Population: ~45, HIGHLIGHTS Challenge Facing rising operational costs and growing
More informationContact Center Discovery Questions
Contact Center Discovery Questions ShoreTel Contact Center Qualifier Document 1 Table of Contents Executive Summary...2 1. Opportunity General Information...3 2. Architecture...3 3. Custom Configuration
More informationEnterprise Phone Systems Comparison Guide
Enterprise Phone s Comparison Guide Introduction Internet Protocol (IP) telephony is increasingly replacing traditional PBX technologies at all types and sizes of companies. However, most businesses can
More informationAbout Vodafone. Vodafone s Challenges
www.collab.com About Vodafone Vodafone Group is worldwide market leader in mobile telecommunications, with 446 million customers, mobile operations in 26 countries and fixed broadband operations in 17
More informationBest connections for your communications. virtuelle TK. Virtual telephone systems. Videokonferenz. byon vtk byon vacd. Future-proof call management
Step-by-step into the cloud Virtual telephone systems virtuelle TK Integrating existing TC systems Videokonferenz Future-proof call management byon vtk byon vacd Best connections for your communications
More informationThe Multi-Channel Service Problem: Challenges, Testing, and Solutions
Dr. Gautham Pallapa (gpallapa@west.com) IS Manager Platform, Infrastructure, and Automation Group The Multi-Channel Service Problem: Challenges, Testing, and Solutions Prepared for College 1 of Copyright
More informationAn Oracle White Paper July Enterprise Operations Monitor: Real-Time Voice over IP Monitoring and Troubleshooting
An Oracle White Paper July 2013 Enterprise Operations Monitor: Real-Time Voice over IP Monitoring and Troubleshooting Introduction... 1 Overview... 2 Key Functions and Features... 2 Proactive Monitoring...
More informationNext Generation of Unified Communications for Enterprises White Paper
Next Generation of Unified Communications for Enterprises White Paper Content 1 EXECUTIVE SUMMARY...3 2 INTRODUCTION...4 3 ADAPTING ENTERPRISES TO NEW CHALLENGES...5 3.1 USER WORKING ENVIRONMENT... 5 3.2
More informationP r e d i c t i v e D i a l e r A R I A C C S TM. N e t w o r k D i a g r a m & T e c h n o l o g y
Founded in 2003, Aria Telecom Solutions (P) Ltd. has grown to become a leader in the voice processing industry, now located in New Delhi. We are one of the leading names in CTI industry. Some of the factors
More informationTransKrypt Security Server
TransKrypt Security Server Overview Security of transactions is a fundamental requirement for payment transaction industry and this becomes even more critical as the volume of payments are growing at a
More informationNext Gen ERP for Freight and Logistics
INCREASE SALES Automation of the sales life cycle with insights HIGHER PROFIT Unparalleled features to grow your business ENHANCE EFFICIENCY Streamline core processes more effectively HAPPY CUSTOMERS Customer
More informationTHE DATAPULSE PROPOSITION
THE DATAPULSE PROPOSITION Unified Communications Solutions for Avaya Unified Communications Solutions for Avaya Datapulse has been at the leading edge of communications applications development for over
More informationIntroduction to Cloud Computing. White Paper
Executive Summary A common understanding of cloud computing is continuously evolving, and the terminology and concepts used to define it often need clarifying. Press coverage can be vague or may not fully
More informationDYNAC. Advanced Traffic Management.
EN Kapsch TrafficCom DYNAC Advanced Traffic Management. DYNAC s modular design allows for full integration of ATMS and SCADA (Supervisory Control and Data Acquisition), making it an ideal solution for
More informationOpportunities to Profit from
Opportunities to Profit from An Educational Resource to Help You Participate in the Growing Market for Mobile Internet Telephony www.telinta.com +1 (888) 888-3307 +1 (973) 467-3364 info@telinta.com Telinta,
More informationAvangate SkyCommerce Suite
Sky Suite Customer Centric for Software and Cloud Reach New Markets Instantly. Transact at Every Customer Touch Point. Optimize New Business Models on the Fly. For software and cloud services, the line
More informationNovember Adtran, Inc All rights reserved
Jeff Wissing Senior Product Manager Unified Communications Mike Coldrey Business Development Manager New Solutions and Selling Strategies: Unified Communications November 2010 Adtran, Inc. 2010 All rights
More informationBT Cloud Phone. A simpler way to manage your business calls.
. A simpler way to manage your business calls. Make and receive calls from anywhere with a phone system that s hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we
More informationCisco Business Edition 6000 Delivers Simple, Affordable Collaboration
Solution Overview Cisco Business Edition 6000 Delivers Simple, Affordable Collaboration BENEFITS Provide end-to-end collaboration for every user with a right-sized, rightpriced solution that is ideal for
More informationIndustry-Leading Recording and Evaluation Solutions for Contact Centers. mercom. Mercom Audiolog Mercom Interaction Quality
Industry-Leading and Evaluation Solutions for Contact Centers mercom Mercom Audiolog Mercom Interaction Quality The Power of the Mercom Difference Mercom alone sets the pace for technology leadership,
More informationSigma 5. Changing Telecommunications
Sigma 5 Overview Sigma 5 Changing Telecommunications Recent trends in communications integrate data, voice and video on a single packet based infrastructure in order to make most efficient use of the available
More informationBuilding the Next Generation Contact Center. Session ID 20PT
Building the Next Generation Contact Center Session ID 20PT Business Requirement has evolved New Capabilities needed for Efficiency and Competitiveness Mobile Secure access to information and people from
More informationCRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE
CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE Phone Email Chat Radio SMS GIS Mobile Video Photo THE HIGHERGROUND DIFFERENCE HigherGround, Inc. provides reliable recording for critical communications
More informationMAF InfoCom. Monitoring and Reporting for Cisco Unified Communications. CUCM & Jabber
MAF InfoCom Monitoring and Reporting for Cisco Unified Communications CUCM & Jabber Designed for Cisco UC and Jabber, MAF InfoCom s ICIMS delivers unparalleled visibility of your UC consumption ensuring
More informationCisco Unified Workspace Licensing
Solution Overview Workspace Licensing The Challenge Today s organizations must contend with increasingly complex communications environments featuring a wide array of communications methods. Globally dispersed
More informationORACLE COMMUNICATIONS UNIFIED COMMUNICATIONS SUITE
ORACLE COMMUNICATIONS UNIFIED COMMUNICATIONS SUITE Oracle Communications Unified Communications Suite is used by enterprises and service providers to improve employee productivity in a cost effective manner.
More informationMADA 1 ABOUT MADA VISION
MADA 1 ABOUT MADA MADA is a leading telecommunications provider offering high-quality international voice, wireless broadband, SMS and communications network services to mobile operators around the world.
More informationNetwork Policy as a Service
Network Policy as a Service The surge of data traffic, largely driven by Over-the-Top (OTT) providers, has put the Communications Service Providers (CSPs) in an unenviable position of needing to spend
More informationCONTENTS OUR ACCREDITATIONS. PCI Pal is a suite of solutions. designed to descope your payment. environment from the requirements
PCI Pal is a suite of solutions designed to descope your payment environment from the requirements of PCI DSS developed for contact centers by contact center people. CONTENTS About PCI Pal 2 Agent Assist
More informationWateen Telecom Case Study
Wateen Telecom Case Study An AdvOSS Solution Deployment Case Study For more information, contact sales@advoss.com AdvOSS Wateen Case Study Page 1 Wateen Case Study About Wateen Wateen Telecom is a converged
More informationNew Services. Delivered.
SIGMA SYSTEMS NEW SERVICES DELIVERED. New Services. Delivered. New Services. Delivered. From the Global Leader in Advanced IP Service Fulfillment Solutions. What does it mean to deliver... Sigma delivers
More informationOracle Communications Operations Monitor
Oracle Communications Operations Monitor As a proactive call monitoring solution, Oracle Communications Operations Monitor captures and analyzes all required signaling messages and media from the network,
More informationVesper Telecom Vesper Technology Ltd
Vesper Technology Ltd Company Highlights Name of Company : Vesper Technology Ltd Registration No : 1991080 License No : 640849 Address : Room 5-15, 13A/F South Tower, World Finance center, Harbor City,
More informationOne Source for Complete Telecom and IT Services
One Source for Complete Telecom and IT Services Ten Advantages of Grudi Associates The power of telecom and IT can provide the capabilities, control and competitive advantage you need to take your business
More informationMiContact Center Business
MiContact Center Business For the MiVoice Business Platform Today s customer has changed have you? One-third of the population is comprised of millennials, and there are now almost as many mobile phones
More informationContact Center Integrations Portfolio. Innovation Collaboration Evolution Results
Avaya CISCO Genesys Microsoft Contact Center Integrations Portfolio Innovation Collaboration Evolution Results SOFTEL Communications Complete Contact Center Integrations Portfolio Contact center solutions
More informationCollaborative Business Telephony
Collaborative Business Telephony SIMPLIFIED COMMUNICATIONS With Diva Cloud Telecommunications WHAT IS DIVA CLOUD? Powered by prime Ericsson- LG technology, Diva Cloud is a feature-rich cloud telephony
More informationThe Contact Center Performance Company WHITE PAPER
Global Routing and Contact Center Management Modernizing the behavior of legacy systems for today s distributed, outsourced contact centers with the cloud and analytics Arnab Mishra, VP Products Global
More informationCustomer Care Services
Customer Care Services Traditional Technology ISDN, ADSL, DNIS, PSTN, PBX, IVR, ACD, SBR, Predictive Dialer, CTI. Web-Based Technology - E-Mail, Live Chat, Co-Browsing, VoIP, Call-Back with Collaboration.
More informationSAP IPX 365 One Connection for Multiple Services Enabling Essential Interconnection Services with a Secure, Top-Performing Private IP Network
SAP Services SAP IPX 365 One Connection for Multiple Services Enabling Essential Interconnection Services with a Secure, Top-Performing Private IP Network Table of Contents 3 Connecting Subscribers Through
More informationThanks for Joining the CCE Webinars
Thanks for Joining the CCE Webinars In case you missed any of the webinars in the CCE series, we ll be sending a link following this webinar where you can access all of the recordings. Anthony Stephenson
More informationThe SL1000. Smart Communication for Small Businesses. ed.com. Green
The SL1000 Smart Communication for Small Businesses www.nec-unifi ed.com Green Office Contents 3 Introduction: Why choose the SL1000? 4 The SL1000 Handsets: Features at your fi ngertips 6 Empower your
More informationNFON Cloud Telephone System Product Overview. The Future of Business Communications. nfon.com
NFON Cloud Telephone System Product Overview The Future of Business Communications. nfon.com Secure access to the NFON system is available 24 hours a day, seven days a week from any location that has an
More informationRecording. Solutions. Redefined. CALL RECORDING
Recording. Solutions. Redefined. CALL RECORDING Oreka TR is compliance tested and approved on the Avaya Aura, IP Office & Communication Server platforms. Oreka TR integrates with AES, DMCC & TSAPI - providing
More informationEnabling Dynamic Enterprise Catalogs to Improve Customer Experience By Chun-Ling Woon and R. Kripa Kripanandan
www.pipelinepub.com Volume 5, Issue 11 Enabling Dynamic Enterprise Catalogs to Improve Customer Experience By Chun-Ling Woon and R. Kripa Kripanandan The Current Service Provider Dilemma Next generation
More informationVerint Engagement Management Solution Brief. Overview of the Applications and Benefits of
Verint Engagement Management Solution Brief Overview of the Applications and Benefits of Verint Engagement Management November 2015 Table of Contents Introduction... 2 Verint Engagement Management Advantages...
More informationMiCloud Enterprise Unified Communications As A Service with Virtual1 Network Connectivity
MiCloud Enterprise Unified Communications As A Service with Virtual1 Network Connectivity As the economic environment improves, more and more businesses are looking to grow without incurring significant
More informationRecording. Solutions. Redefined. call recording
Recording. Solutions. Redefined. call recording OrecX is the industry s most widely-used multi-tenant call recorder with over 250 Service Provider clients. OrecX will meet the your customers recording
More informationCRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE
CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE Next Generation Incident Reconstruction Phone Email Chat Radio SMS GIS Mobile Video Photo THE HIGHERGROUND DIFFERENCE HigherGround provides reliable recording
More informationUNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360
UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking
More informationHP Cloud Maps for rapid provisioning of infrastructure and applications
Technical white paper HP Cloud Maps for rapid provisioning of infrastructure and applications Table of contents Executive summary 2 Introduction 2 What is an HP Cloud Map? 3 HP Cloud Map components 3 Enabling
More informationOpenText RightFax. OpenText RightFax OnDemand. Product Brochure. Benefits
OpenText RightFax OnDemand Benefits Reduced IT Load Managed by fax experts Disaster recovery service Redundancy options Complete Control Centralized fax management You own your data Bring and keep your
More informationHYPERION SYSTEM 9 PLANNING
HYPERION SYSTEM 9 PLANNING RELEASE 4.1, 4.1.1, AND 9.2 NEW FEATURES This document describes the new features included in Hyperion System 9 Planning Release 4.1, 4.1.1, and 9.2. This release expands functionality
More informationCOURSE DESCRIPTION INTELLIGENT NETWORKS & CAMEL. Format: Classroom. Duration: 5 Days
COURSE DESCRIPTION INTELLIGENT NETWORKS & CAMEL Format: Classroom Duration: 5 Days COURSE SUMMARY HIGHLIGHTS Highly focused and in-depth training from the experts - including relevant updates from Informa
More informationAgile Rules Technology (A.R.T.)
Agile Rules Technology (A.R.T.) Unique, patented technology enables flexibility and scale White Paper Contents Introduction 3 Rules engine types 4 A.R.T. inside 6 Summary 8 Acronyms 8 2 White paper Introduction
More informationAdvOSS Interconnect Billing
AdvOSS Interconnect Billing PRODUCT DATA SHEET Latest version of this Product Datasheet can be downloaded from www.advoss.com/resources/datasheet/advossinterconnectbilling-product-datasheet.pdf COPYRIGHT
More informationAll-in-One versus Individual Best-of-Breed Solutions
Back to Basics: All-in-One versus Individual Best-of-Breed Solutions Don Van Doren President Vanguard Communications Joe Staples CMO Interactive Intelligence, Inc. Table of Contents Introduction... 3 Q:
More informationCompany Profiles. Partner Profile. Promero, Inc
Company Profiles Partner Profile Promero, Inc Founded in 2001 World s Largest ASP provider of Contact Center Anywhere call center solution and predictive dialer 22 Employees Coverage: Global 52 Call Center
More informationMedia Call Center. Quick Start Guide.
Media Call Center Quick Start Guide With more than twelve years of expertise in the Computer Telephony Integration field, Mediatel Data Company has demonstrated a commitment to developing powerful solutions
More informationEASY, PROFITABLE AND AWSOME
Multichannel Call & Contact Center EASY, PROFITABLE AND AWSOME Sell More Serve better Cloud Services Telemagic doubles your sales thanks to its own developed algorithms. We help you to automate all the
More informationPowering the Edge to the Enterprise
Powering the Edge to the Enterprise Intelligent Equipment. Smart Devices. Smart Systems for OEMs. Intelligent Equipment. Smart Devices. Smart Systems. Our connected world is increasingly populated with
More informationMOTOTRBO CONTROL ROOM SOLUTIONS SMARTPTT PLUS - TRBONET PLUS PREMIUM CONTROL ROOM SOLUTIONS FOR MOTOTRBO DIGITAL TWO-WAY RADIO SYSTEMS SOLD AND
MOTOTRBO CONTROL ROOM SOLUTIONS SMARTPTT PLUS - TRBONET PLUS PREMIUM CONTROL ROOM SOLUTIONS FOR MOTOTRBO DIGITAL TWO-WAY RADIO SYSTEMS SOLD AND SUPPORTED BY MOTOROLA SOLUTIONS MOTOTRBO Control Room Solutions
More informationGeomant Contact Center. Andrew Leatherland and Kevin Ross
Geomant Contact Center Andrew Leatherland and Kevin Ross Agenda Introductions Contact Centers and Common Uses How Contact Center's have evolved and why Why Lync in the Contact Center? Geomant Overview
More informationCX-E Meets Lync. Elevating the Enterprise Capabilities of Lync
CX-E Meets Lync Elevating the Enterprise Capabilities of Lync Making Lync Your PBX Replacement Are you thinking of deploying Lync as your next corporate PBX? Due to Microsoft s increasing presence in the
More informationBANKWORLD KIOSK Today s solution for tomorrow s self-service bank BANKWORLD BANK ON THE FUTURE WITH TODAY S TECHNOLOGY CR2.COM
BANKWORLD KIOSK Today s solution for tomorrow s self-service bank BANKWORLD BANK ON THE FUTURE WITH TODAY S TECHNOLOGY CR2.COM BANKWORLD KIOSK As the Kiosk continues to play an important role in the ongoing
More informationTABLE OF CONTENTS DOCUMENT HISTORY
TABLE OF CONTENTS DOCUMENT HISTORY 4 UPDATE 17D 4 Revision History 4 Overview 4 Optional Uptake of New Features (Opt In) 5 Update Tasks 5 Feature Summary 6 Supply Chain Collaboration 7 Streamline Collaboration
More informationBUSINESS COLLABORATION, DELIVERED
REDEFINING ICT WITH ALPHAWEST OPTUS UNIFIED COMMUNICATIONS AS A SERVICE (UCaaS) BUSINESS COLLABORATION, DELIVERED With Optus Unified Communications as a Service (UCaaS) contents There s a simpler way!
More informationAgile Monetization for smart business
Agile Monetization for smart business Helping you unlock new revenue streams through agile monetization. James Messer, Founder & CEO Edward Popow, Principal IOT & OTT Platforms Mark Mortensen, Research
More informationNew ways to maximise profits and simplify business CAPSETTLE WHOLESALE BILLING & REVENUE MANAGEMENT.
New ways to maximise profits and simplify business CAPSETTLE WHOLESALE BILLING & REVENUE MANAGEMENT www.capana.com THE ONE SOLUTION FOR CONVERGED END-TO-END WHOLESALE BILLING The wholesale business is
More informationDistributor Qualification Profile
Distributor Qualification Profile Contents Page 1. About PMG Technology Services 2. CallMAX 360 3. Independent Distributor Responsibilities 4. Support and Training 5. Financial Requirements 6. How to get
More informationHYBRID FAX CRITICAL BUSINESS CONSIDERATIONS
HYBRID FAX CRITICAL BUSINESS CONSIDERATIONS As companies and users embrace cloud services, many are finding it profitable to utilize cloud hosting for non-critical IT services and data, while keeping business-critical
More information