/ Questionnaire: The 70+ questions every MVNO/MVNE should answer

Transcription

1 Questionnaire: The 70+ questions every MVNOMVNE should answer

2 Introduction The MVNOMVNE questionnaire Based on our broad experience in working with national and international MVNOsMVNEs of all sizes and from diverse niches, we have conceived a set of screening questions, hoping it would help any aspirant MVNO understand the needs for a technical implementation to help in operating an MVNO. We have compiled a series of questions that any aspiring MVNO should have answers for before engaging on the road to become a successful MVNO. Furthermore having these answers will help in choosing the most suitable and cost effective technology platform and business model to support today s and tomorrow s aspirations. The questions cover a broad range of aspects related to partners and sales management, customer and subscription management, self care channels, services, tariffs, payments, charging, reporting, integration, churn and campaign management and number portability. identify if there is a business case for replacing existing outdated infrastructure elements. For existing MVNOs and MVNEs the below set of questions could be the starting point in getting the status quo and page 2

3 The MVNOMVNE questionnaire The MVNOMVNE questionnaire Partners management 1. How would you describe your relationship with the chosen MNO? 2. Will you have any interconnect partners or will you use your MNO s agreements? 3. Will you have any roaming partners or will you use your MNO s agreements? 4. Will you have any content provider or other Value Added Services partners? 5. What kind of content and what channels will you use to deliver the content? 6. Who will be your partners for scratch card manufacturing? 7. Who will be your partners for SIM card manufacturing? 8. Will you use SMS aggregators? 9. What will be the commissioning schema for partners and how will you calculate the commission fees settlements for each partner? 10. What level of automation would you like to have implemented for all the commercial relationship? Sales management 11. What channels are you planning to use in your sales process? 12. What distribution model are you planning to use? 13. What will be the dealers sale commissioning process? 14. What level of automation would you like to achieve for incentivizing you dealers? 15. How often and in what degree of detail are you going to monitor the progress on sales at your partners? Customer Management 16. What kind of customers will you support (prepaid, postpaid, hybrid)? 17. What will be your B2B and B2C customer models (customer hierarchies, etc.)? 18. How will you enable customer registration? 19. How will you manage supplementary services (call forwarding, barring, etc.) for your customers? 20. Which activities will be implemented by customer care (view service usage history, viewchange customer information, SIM card management, etc.)? 21. What level of empowerment would you like to assign to you Customer Service Representatives? Subscription Management and self care 22. What will be the subscription lifecycle? 23. What will be the subscription activation and termination process? page 3

4 The MVNOMVNE questionnaire The MVNOMVNE questionnaire 24. What channels will you use for self care? 25. What functions and services will be enabled via the chosen self care channels (self care, balance query, etc)? 26. What level of integration is necessary with your MNO partner for activation deactivation of the subscriptions? Services, tariffs and charging 27. What services are you planning to include in your service offering from the beginning or in a secondary stage (voice, SMS, MMS, data, roaming, content)? 28. What will be your tariffs and what will be their structure? 29. Will you offer product bundling? 30. How will you manage changes in the tariffs with respect to existing customers that are subscribed to a modified tariff? 31. What rating algorithms will you use and what list of attributes will be relevant for the rating logic? 32. What will be the zoning configuration used on rating purposes? 33. How will you charge for roaming services? 34. Will you have one-time chargesfees? 35. Will your have individualgroup discounts? 36. How often will you need to bring a new tariff on the market? 37. Do you intend to build technical capabilities in your own company for the implementation of new services and tariffs? 38. Do you intend to offer other than Telecom related services in your offering? 39. Will you enable real-time charging? If yes which services will be handled in real time? 40. Will you enable offline charging? If yes which services will be handled offline? 41. How will you handle fraud for offline charged services? Payments 42. What payment options will you offer to the end customer? 43. What types of vouchers will you offer for top-up and what will be the payment methods? Will they have different units (minutes, SMS, data, etc) or bonuses? 44. Will you enable airtime transfer between customers? 45. How will you integrate with voucher manufacturers? 46. Are you going to allow payments by credit cards in your online portal? 47. Are you going to allow for some of your customers negative balances? 48. Will you handle partial and over payments for your postpaid subscribers? page 4

5 The MVNOMVNE questionnaire The MVNOMVNE questionnaire Reporting 49. What reports will be relevant to you to follow-up on the business and operational efficiency? 50. How and when would you like to receive the reports? 51. How detailed should the reports be? Integration 52. What will be the integration points of your solution? What is the purpose of those integration points and which are the protocol used? 53. What will be the SS7 connectivity details: point codes, GT, etc? 54. Will you be able to provide signaling traces for all the integration points? 55. Will it be possible to charge SMS, Data, MMS using Diameter Ro interface? 56. What will be the requirements for the Diameter Ro interface in order to be able to charge the afore mentioned services? 57. What will be the flows for MOC (authorized, not authorized, one quanta, multiple quanta, etc) and MTC, MO Video Call? 58. What will be the flow for handling SMS, premium SMS, Data, MMS, call forwarding, IVR, USSD self care? 59. How will be subscribers initially provisioned in the HLR? 60. How will you operate changes to the HLR profiles? What will be the scenarios when you need to change the HLR profile? 61. Will you have T-CSI active for your subscribers? 62. What other MNO systems will be provisioned from the platform? 63. How will you provision subscribers in the MNO systems? 64. How will you activate services for subscribers? Which systems are provisioned for each service? 65. How will you manage supplementary services? 66. What will be the integration required for charging the roaming calls? 67. How will you manage USSD call back? 68. Will the MNO support CAPv2 for online charging of roaming calls? Churn and Campaign Management 69. What kind of campaigns are you planning to launch? 70. How will you calculate the risk of churning? 71. What information will you use as input in churn 72. What is the number portability process in your country? 73. How will you handle the rating of the ported numbers (based on destination)? 74. How will you integrate with other operators or central authority for number portability? page 5

6 We can help you address each of these questions The MVNOMVNE questionnaire Based on our hands-on experience, gathered by collaborating with successful international MVNOsMVNEs in the last 7 years, we can help you address each of the above questions and support your endeavour to become a successful MVNOE. The MVNOE business model is our professional passion therefore supporting you in achieving your growth targets directly influences our level of corporate accomplishment. We have extensive experience in MVNOMVNE solutions implementations and we provide a complete range of services from technical consultancy, MVNO systems integration into MNO's network, integration consultancy and design for the MNO through to E2E projects (from business requirements to acceptance testing and project governance. Computaris unique, tailored made MVNOE suite provides service providers with pricing and packaging flexibility, ensuring high performance, scalability, low TCO and proven, easy integration with networks and business systems. The Computaris MVNOE suite has pioneered the rating market, anticipating the need for convergent, flexible and high-performance pricing and rating for new emerging services such as VoIP, IPTV, mobile data and on-demand services. The MVNO core is implemented in diverse networks worldwide, providing a convergent, carriergrade pricing, rating, charging and billing solution. page 6

7 Terms and abbreviations The MVNOMVNE questionnaire B2B - Business to Business B2C - Business to Customer CAMEL - Customised Applications for Mobile Networks Enhanced Logic CAP - Camel Application Part CDR - Call Detail Record CRM - Customer Relationship Manager DWS - Data Warehouse GGSN - Gateway GPRS Support Node GPRS - General Packet Radio Service GT - Global Title HLR - Home Location Register ISUP - ISDN User Part IVR - Interactive Voice Register MAP - Mobile Application Part MNO - Mobile Network Operator MNP - Mobile Number Portability MO - Mobile Originated MMS - Multimedia Messaging Service MMSC - MMS Centre MSC - Mobile Switching Centre MSISDN - Mobile Subscriber Integrated Services Digital Network-Number MT - Mobile Terminated MVNO - Mobile Virtual Network Operator OCS - Online Charging System POS - Point of Sales SAP CC - SAP Convergent Charging SIM - Subscriber Identity Module SMPP - Short Message Peer to Peer SMS - Short Message Service SMSC - SMS Centre TCO - Total Cost of Ownership T-CSI - Terminating Camel Subscription Information USSD - Unstructured Supplementary Service Data VMS - Voucher Management System

8 About Computaris The MVNOMVNE questionnaire Computaris provides system integration and software development for the mobile industry. Its customers know that even highly complex projects are always delivered on time and on budget. It does this through its disciplined yet flexible approach toward problem-solving. Computaris has experts with deep domain expertise that guide customers through their challenges from start to finish, making all projects streamlined and personal. Computaris has delivered over 1,000 successful projects across 20 years and has worked with over 80 operators in 50 countries. Computaris is part of the R Systems Group, a company with over 2,500 employees and 100 million USD turnover. For more information, please visit Got any questions? Contact us: marketing@computaris.com page 8

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