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1 Framework Roles of Trends in Types of Developing Recognizing Module I s of in Framework Roles of Trends in Types of Developing Recognizing Learning Objectives 1. Importance of information systems and five needed areas of knowledge 2. Examples of business applications of information systems that support a firm s business processes, managerial decisionmaking, and strategies for competitive advantage 3. Provide examples of several major types of information systems from your experiences with business organizations in the real world Copyright 2005, McGraw-Hill/Irwin, Inc. 1-1 Copyright 2005, McGraw-Hill/Irwin, Inc. 1-2 Framework Roles of Trends in Types of Developing Recognizing Learning Objectives 4. Identify challenges a business manager might face in managing the successful and ethical development and use of information technology in a business 5. Components of real world information systems - the use of hardware, software, data, and networks to perform input, processing, output, storage, and control activities that transform data resources into information products Framework Roles of Trends in Types of Developing Recognizing : in Why Study and IT? An Essential Field of Study in Real World of Real World Case 1-1 Amazon.Com Click to go to Case 1 Copyright 2005, McGraw-Hill/Irwin, Inc. 1-3 Copyright 2005, McGraw-Hill/Irwin, Inc. 1-4

2 Framework Roles of Trends in Types of Developing Recognizing What is an System? Computer Hardware Computer Software Telecommunications Network Data Resource Framework Roles of Trends in Types of Developing Recognizing Framework for Applications Development Processes Challenges Challenges Applications Development Processes Copyright 2005, McGraw-Hill/Irwin, Inc. 1-5 Copyright 2005, McGraw-Hill/Irwin, Inc. 1-6 Framework Roles of Trends in Types of Developing Recognizing Roles of in Strategies for Competitive Advantage Decision Making Processes and Operations Framework Roles of Trends in Types of Developing Recognizing Roles of e- e in The Internet Engineering and Research Suppliers and Other Partners Supply chain management: Procurement, Distribution, and Logistics Intranets Intranets Manufacturing and Production Extranets Consumers and Customers Extranets Company Boundary Accounting and Finance Customer relationship management: Marketing Sales Customer Service Copyright 2005, McGraw-Hill/Irwin, Inc. 1-7 Copyright 2005, McGraw-Hill/Irwin, Inc. 1-8

3 Framework Roles of Trends in Types of Developing Recognizing Roles of e- e in WESCO International E- Sales and Supplier System Distributor of Electrical Products and Supplies Over 6,000 Employees 5 Distribution Centers 360 Branches Worldwide Over 100,000 Customers New E- Ordering System Increased Sales and Cut Costs Est. $12 million Savings Annually Framework Roles of Trends in Types of Developing Recognizing Trends in Expanding Roles of in and Electronic & Commerce: 1990s 2000s Internet-Based E- and E- Commerce systems Strategic and End User : 1980s 1990s End User Computing Executive Expert Strategic Decision : 1970s 1980s Decision Reporting: 1960s 1970s Data Processing: 1950s 1960s Electronic Data Processing Expanding Participation of End Users and Managers in Copyright 2005, McGraw-Hill/Irwin, Inc. 1-9 Copyright 2005, McGraw-Hill/Irwin, Inc Types of Other Framework Roles of Trends in Types of Developing Recognizing Transaction Processing of of Operations Operations Operations Process Control Enterprise Collaboration of Managerial Decision Making Decision Executive Processing Control of Industrial Team and Workgroup Prespecified Reporting Interactive Decision Tailored for Transactions Processes Collaboration for Managers Executives Framework Roles of Trends in Types of Developing Recognizing Expert (ES) Knowledge Functional Strategic (S) Cross-Functional Copyright 2005, McGraw-Hill/Irwin, Inc Copyright 2005, McGraw-Hill/Irwin, Inc. 1-12

4 Framework Roles of Trends in Types of Developing Recognizing Managerial Challenges of IT The Enterprise Strategies/ Processes/ Structure/ Culture /IT Challenges Technology Customer Value/ Value /IT /IT Developments Goals Framework Roles of Trends in Types of Developing Recognizing Managerial Challenges of IT Hershey Foods: Failure and Success with IT Problems with ERP Software $112 Million Project Order Processing Problems Multiple Vendor Applications Being Installed Simultaneously Initial Problems to Implement Recent Success with Upgrades Copyright 2005, McGraw-Hill/Irwin, Inc Copyright 2005, McGraw-Hill/Irwin, Inc Framework Roles of Trends in Types of Developing Recognizing Developing Maintain Investigate Implement Analyze Design Framework Roles of Trends in Types of Developing Recognizing The Function The Function A Major Functional Area of Important to Success Important Contributor to Operational Efficiency, Employee Productivity and Morale, and Customer Service and Satisfaction A Major Source of for Decision Making Copyright 2005, McGraw-Hill/Irwin, Inc Copyright 2005, McGraw-Hill/Irwin, Inc. 1-16

5 Framework Roles of Trends in Types of Developing Recognizing Developing A-DEC Inc.: Challenges in Development New ERP Suite of Software Loss of Workers Didn t Understand System Upgrade of Servers and Databases Redesigning Processes and Training Customers Now Reaping Benefits Framework Roles of Trends in Types of Developing Recognizing Challenges of Ethical Responsibilities Be a Responsible End-User Applications of IT Customer Relationship Human Resources Intelligence Potential Harms Infringe- ments on Privacy Inaccurate Collusion Potential Risks Customer Boycotts Work Stoppages Government Intervention Possible Responses Codes of Ethics Incentives Certification Copyright 2005, McGraw-Hill/Irwin, Inc Copyright 2005, McGraw-Hill/Irwin, Inc Framework Roles of Trends in Types of Developing Recognizing Challenges of Protection from Crime and Other Risks Link Staffing: Network Security and Ethical Use and Antivirus Filtering Limits on Size and Types of Attachments, Chatting Banned Use of Secure VPN Service Tough Employee Standards Termination for Violations Framework Roles of Trends in Types of Developing Recognizing Challenges of IT Careers Challenges of IT Careers Amazon.Com: IT Career Challenges Huge Demand for Professionals On-line Customer Sales Technology as a Means to an End Where the End is the Customer or Just Have Technical Skills Hard to Find a Combination of Skills Functioning in Unexplored Territory Copyright 2005, McGraw-Hill/Irwin, Inc Copyright 2005, McGraw-Hill/Irwin, Inc. 1-20

6 Framework Roles of Trends in Types of Developing Recognizing The Function Vital for Developing Competitive Products and Services to Gain Strategic Advantage Dynamic, Rewarding, and Challenging Career Opportunities Key Component of the Resources, Infrastructure, and Capabilities of Networked Enterprises Copyright 2005, McGraw-Hill/Irwin, Inc Framework Roles of Trends in Types of Developing Recognizing : The Components of Technology Applications Development Real World Case 2-2 Kodak, HP, and Amersham Biosciences Click to go to Case 2 Copyright 2005, McGraw-Hill/Irwin, Inc Framework Roles of Trends in Types of Developing Recognizing : A What is a System? Input Processing Output Feedback Control Framework Roles of Trends in Types of Developing Recognizing Environment Subsystem Interface Open Adaptive System Graphica ly Copyright 2005, McGraw-Hill/Irwin, Inc Copyright 2005, McGraw-Hill/Irwin, Inc. 1-24

7 Framework Roles of Trends in Types of Developing Recognizing Government Agencies Suppliers System Model Stakeholders in the Environment The Community Economic Resources Input Financial Institutions Control Resources Processing Competitors Feedback Goods & Services Output Labor Unions Customers Stockholders Framework Roles of Trends in Types of Developing Recognizing 1. People Resources - End Users - Specialists 2. Hardware - Machines - Media 3. Software - Programs - Procedures 4. Data Resources - Data and Knowledge Bases 5. Network Resources - Communications Media and Networks Copyright 2005, McGraw-Hill/Irwin, Inc Copyright 2005, McGraw-Hill/Irwin, Inc Framework Roles of Trends in Types of Developing Recognizing Software Resources - System Software - Application Software - Procedures Data Resources - Data Bases - Knowledge Bases Data vs. Framework Roles of Trends in Types of Developing Recognizing System Activities System Activities Input Data Resources - Source Document - User Interface Processing Data into Products Storage of Data Resources Control of System Performance Copyright 2005, McGraw-Hill/Irwin, Inc Copyright 2005, McGraw-Hill/Irwin, Inc. 1-28

8 Framework Roles of Trends in Types of Developing Recognizing Recognizing Analyzing Recognizing: Resources Products Framework Roles of Trends in Types of Developing Recognizing Recognizing Analyzing Kodak and HP s Resources Products ChapterConclusions Copyright 2005, McGraw-Hill/Irwin, Inc Copyright 2005, McGraw-Hill/Irwin, Inc Framework Roles of Trends in Types of Developing Recognizing Summary 1. An Framework for Professionals 1) - Fundamental of 2) Hardware, Software, Data, and Networks 3) Applications Processes, Operations, Decision Making, Strategic/Competitive Advantage 4) Development Processes Develop and Implement /IT 5) Managerial Challenges IT Uses for Top Performance and Value Copyright 2005, McGraw-Hill/Irwin, Inc Framework Roles of Trends in Types of Developing Recognizing Summary 2. Roles of Info. 1) Three Vital Roles of a- Processes b- Decision Making c- Strategic Competitive Advantage 2) 3) 4) Decision 5) Executive 6) Expert 7) Knowledge 8) Strategic 9) Functional and Cross-Functional Copyright 2005, McGraw-Hill/Irwin, Inc. 1-32

9 Framework Roles of Trends in Types of Developing Recognizing Summary 3. 1) Interrelated Components Common objective 2) Inputs 3) Processing 4) Outputs 5) Feedback 6) Control Copyright 2005, McGraw-Hill/Irwin, Inc Framework Roles of Trends in Types of Developing Recognizing Summary 4. An System Model 1)People 2)Hardware 3)Software 4)Data 5)Networks 6)Storage Copyright 2005, McGraw-Hill/Irwin, Inc Framework Roles of Trends in Types of Developing Recognizing Summary 5. Resources and Products 1)Hardware Resources 2)Software Resources -Programs -Procedures 3)People Resources - Specialists -Users Copyright 2005, McGraw-Hill/Irwin, Inc Framework Roles of Trends in Types of Developing Recognizing Computer-Based System Control Data Data or Processing Data Resources Developing /IT E- E- Role in Electronic Commerce End User Enterprise Collaboration Copyright 2005, McGraw-Hill/Irwin, Inc. 1-36

10 Framework Roles of Trends in Types of Developing Recognizing Extranet Feedback Hardware Resources - Machines Media - Products - Quality System System Activities - Input - Processing - Output - Storage - Control System model Technology (IT) Intranet Framework Roles of Trends in Types of Developing Recognizing Knowledge Needed by Professionals Knowledge Workers Challenges of - - IT Career Challenges - IT Success and Failure Network Resources People Resources - Specialists - End Users Roles of Applications in - of Processes and Operations Copyright 2005, McGraw-Hill/Irwin, Inc Copyright 2005, McGraw-Hill/Irwin, Inc. 1-38