CenturyLink Hosted VoIP

Size: px

Start display at page:

Download "CenturyLink Hosted VoIP"

Sophie Watts
6 years ago
Views:

1 CenturyLink Hosted VoIP 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Services not available everywhere. Business customers only. CenturyLink may change or cancel services or substitute similar services at its sole discretion without notice. CP /06/15

2 + =

33 74 MINUTES wasted each day attempting

MINUTES each day spent trying to contact

3 33 74 MINUTES wasted each day attempting to schedule meetings without success + MINUTES each day spent trying to contact coworkers and colleagues 58 DAYS per year lost to this inefficient way of communicating 3 Source:

4 What if there was a more efficient way to connect with coworkers, work remotely & manage users and equipment JUST BY IMPROVING YOUR PHONE SYSTEM? 4

CenturyLink HOSTED VOIP TRADITIONAL PHONE SYSTEM

and money to maintain equipment Inferior network

Tied to your desk Quickly reach anyone Eliminate

levels/maximum uptime Adjust settings and users from

5 CenturyLink HOSTED VOIP TRADITIONAL PHONE SYSTEM Inefficient phone tag with customers Extensive time and money to maintain equipment Inferior network connection Limited access to functions and features Tied to your desk Quickly reach anyone Eliminate capital expense Get high-performance service levels/maximum uptime Adjust settings and users from virtually anywhere Stay connected from your office or remote connection 5

6 CenturyLink Hosted VoIP UNIFIES AND SIMPLIFIES YOUR ENTIRE VOICE SYSTEM

7 With Hosted VoIP, you get An efficient voice system Advanced features, such as unified messaging Online access to features and settings Range of seat types with per-seat pricing ALL OVER A PRIVATE AND SECURE CONNECTION 7

ADMIN RECEPTIONIST VIRTUAL VOICEMAIL ANALOG CONTACT

8 Range of Seat Types Choose the right mix for your specific situation: BASIC STANDARD PREMIUM CONFERENCE ADMIN RECEPTIONIST VIRTUAL VOIC ANALOG CONTACT CENTER BASIC CONTACT CENTER STANDARD CONTACT CENTER SUPERVISOR 8

9 Advanced, Cloud-based Features UNIFIED MESSAGING USER TOOLBAR SIMULTANEOUS/ SEQUENTIAL RING REMOTE OFFICE Receive voice messages to your inbox, enabling instant access whether in the office or on the road Access and manage phone features from your computer Set multiple phones to ring to reach you, when you are in the office or remotely connected Work remotely with access to features as if you are in the office 9

10 Manage All of These Features Online MANAGE USERS CUSTOMIZE SETTINGS MANAGE INVOICES REPORT / TRACK ISSUES 10 ACCESS VOIC

messaging and presence with call logs, synchronized buddy lists and settings Seamless

11 CenturyLink Business Communicator Seamless unified experience across mobile and computer platforms Access from virtually any device High-definition voice and video Instant messaging and presence with call logs, synchronized buddy lists and settings Seamless collaboration: drag and drop to add people to a call share your desktop share files 11 COMMUNICATOR OPTIONS

12 When you work with CenturyLink, you can Eliminate inefficiencies Help ensure you re secure Focus on your core business 13

So what do you think? Are you ready to increase productivity and eliminate inefficiency with CenturyLink Hosted VoIP? 2015 CenturyLink. All Rights Reserved.

13 So what do you think? Are you ready to increase productivity and eliminate inefficiency with CenturyLink Hosted VoIP? 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Services not available everywhere. Business customers only. CenturyLink may change or cancel services or substitute similar services at its sole discretion without notice. CP /06/15

14 Appendix

15 Hosted VoIP Phones Hosted VoIP uses phones from the Polycom SoundPoint IP Series and VVX Series enterprise-grade families of IP desktop phones designed to make voice communications effective and productive. 16

16 Hosted VoIP Seat Options BASIC STANDARD PREMIUM A cost-effective seat designed for use in a lobby, break room, cafeteria, or shop area that is not assigned to a specific user.* Note: No voic with this seat. With a more robust set of features than the Basic seat, this seat is designed for general business, support, and clerical personnel that don t require advanced features.* Designed for the majority of professional employees, this seat includes advanced IP phone features and a premium phone.* 17 *Handsets are all supported and certified by CenturyLink.

17 Hosted VoIP Seat Options (con t) CONFERENCE Get the features of a Standard seat, but with a phone designed for collaboration. Note: No voic with this seat. ADMIN Get the features of a Premium seat, but with one receptionist sidecar (for monitoring additional lines in the office).* RECEPTIONIST Built to handle high volumes of concurrent incoming calls, this seat includes advanced features such as Microsoft Outlook and Internet Explorer integration, to help ensure effective call coverage.* 18 *Handsets are all supported and certified by CenturyLink.

18 Hosted VoIP Seat Options (con t) VIRTUAL Designed to fit the needs of the majority of a company s professional employees without requiring an IP phone. VOIC Use this seat to store voic and as a stand-alone voic box for after-hours calls that aren t directed to a specific person s voic . ANALOG Use this seat to connect old equipment that isn't IP-enabled, such as cordless phones, point of sale (PoS) devices, and lowvolume fax machines. 19 *Handsets are all supported and certified by CenturyLink.

19 Hosted VoIP Seat Options (con t) CONTACT CENTER BASIC Get the features of a Premium seat, plus basic call queuing (up to 25 calls) in the cloud to allow a group of users with this seat type to receive high volumes of incoming calls. CONTACT CENTER STANDARD Get the features of a Premium seat, plus call queuing (up to 50 calls) in the cloud, and allow users with this seat type to log in and out of queues and view queue statistics. CONTACT CENTER SUPERVISOR Get the features of a Premium seat, plus administer Contact Center Standard users, log in and out of queues, view queue statistics, get real-time reporting, access historical reporting, and monitor calls. 20 *Handsets are all supported and certified by CenturyLink.

Hosted VoIP Administrator Portal User Administration manage users, modify user features, bulk upload users Manage Services manage auto attendant,

20 Hosted VoIP Administrator Portal User Administration manage users, modify user features, bulk upload users Manage Services manage auto attendant, hunt groups, hold music and set group schedules Portal Administration manage sub-administrators Inventory monitor order status and product availability 21

Hosted VoIP End User Portal Call Logs review logs of missed, answered, and outgoing calls Call Features manage call and privacy settings, find me/follow me, etc.

21 Hosted VoIP End User Portal Call Logs review logs of missed, answered, and outgoing calls Call Features manage call and privacy settings, find me/follow me, etc. Virtual Desk manage settings for working remote and set distinctive rings Voic manage messages, greetings, and mailbox settings Contacts manage personal contacts and call contacts directly from list Profile & Settings manage user profile, password, and 911 location 22

22 Hosted VoIP Outlook/Browser Toolbar Integrates with your IP phone, Outlook, and browser (IE or Firefox) Updates automatically as you make changes in the end user portal Allows you to: Click to dial (from speed dial, or personal or enterprise directories) Enable/disable features such as call forwarding, do not disturb, and sequential/simultaneous ring Answer, transfer, and disconnect calls, place calls on hold, view call history, etc. 23

BT Cloud Phone. A simpler way to manage your business calls.

BT Cloud Phone. A simpler way to manage your business calls. . A simpler way to manage your business calls. Make and receive calls from anywhere with a phone system that s hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we