EVENT REPORTING SYSTEM (ERS) FEEDBACK MANAGER UPDATE
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- Jacob McCoy
- 6 years ago
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1 As we continue our deployment of the new Event Reporting System (ERS) across Ascension, we are working to make updates to the system with our vendor, Quantros. We are pleased to announce that on the evening of March 29th, Quantros will be upgrading Feedback Manager for all clients using this module. The goal of this upgrade is to align Feedback Manager with the Safety Event Manager module. The upgrade will include a new design of the Entry Form and Inbox that will enhance the user experience and increase usability for all users. Key Benefits: Provide the same visually crisp and intuitive user experience that is currently available in Safety Event Manager. Provide a seamless transition between the Safety Event Manager and Feedback Manager modules. The functionality alignment will decrease the user s learning curve during training, as users will have the basic skills to use Feedback Manager after being introduced to Safety Event Manager. What s changing on the Entry Form? Although no questions or fields will be added or removed, some of the labels will be changed to a question-style format (e.g., Affected party updated to Who was the affected party? ). Updated styling of drop-downs, yes / no buttons, and fly-out windows. Re-ordered questions and fields in a more logical order (i.e., When, Who, etc.). Updated issue type selection window. 1 CARE EXCELLENCE MARCH 2017
2 Updated header to lock at the top of the screen, so it remains visible to the user while scrolling down the form. What s changing in the Inbox? Consolidated Inbox folders along the top. From within any given Inbox folder, a user can further filter the Inbox by selecting the check-box to the left of each column header, changing the time period selected, or applying more specific filter options via Advanced Search. Expanded Inbox columns available, including the addition of a grievance column. Updated follow-up status and complexity column with consistent color indicators. 2 CARE EXCELLENCE MARCH 2017
3 Updated followup status and complexity column with consistent color indicators. Added ability to close multiple tickets from the +/- column. Added ability to expand a given item in the Inbox without leaving the screen, and moved actions (previously available in side task bar) beneath the expanded ticket. The item summary area now includes more detail about the item than was previously available. 3 CARE EXCELLENCE MARCH 2017
4 Updated follow-ups to include both reviews and letters across Safety Event Manager (reviews only), Feedback Manager, and Disruptive Event Manager. The Status (when due) column will show a status for all follow-ups (both reviews and letters). To assign a review or letter, click on the Follow-ups button in the GoTo bar. 4 CARE EXCELLENCE MARCH 2017
5 Training Resources Additional details and training materials related to the release can be found in the following locations: Feedback Manager user guides and release notes from the Inbox s Help menu Help Guides available by Feedback Role on ERS mycommunities site mylearning Modules Previous mylearning Module ERS - Entering a Ticket in Feedback Manager (ASC CRX RM ERS FM VIDEO) Updated mylearning Module ERS - Entering a Ticket in Feedback Manager (ASC CRX ERS FB TICKET ENTRY WEBINAR) ERS - Feedback Flow of a Ticket (ASC CRX RM ERS FLOW TICKET) ERS - Feedback Flow of a Ticket (ASC CRX ERS FB TICKET FLOW WEBINAR) The courses will be assigned as Recommended to all Associates who were previously required to complete them. These assignments will take place on Monday, March 20, If you wish to make these courses required, contact your local mylearning administrator for the adjustment of the assignment. 5 CARE EXCELLENCE MARCH 2017
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