MAITRE D FEATURES & BENEFITS

Transcription

1 MAITRE D FEATURES & BENEFITS VERSION 2 JANUARY 2005 This document provides details on our feature-rich Maitre D software solutions. Find out what Maitre D POS, Back-Office, e-global and DataBoard solutions can do for you. Please note that we have only pointed out some specific features and the software is not limited to what is indicated in this brochure. COPYRIGHT 2005 POSERA SOFTWARE INC.

2 Table Of Contents TABLE OF CONTENTS MAITRE D P.O.S MAITRE D BACK-OFFICE... 7 POINT OF SALE CONTROL...8 LOYALTY PROGRAM...10 TIME & ATTENDANCE...11 INVENTORY CONTROL...13 ACCOUNTS RECEIVABLE...15 QUICK SERVICE RESTAURANT (QSR)...16 TABLE MANAGEMENT...18 DELIVERY & DISPATCH...19 ELECTRONIC FUNDS TRANSFER...20 REPORTS CENTER MESSAGE CENTER INTERFACES...21 FRONT DESK INTERFACES...21 BAR INTERFACES...21 ACCOUNTING INTERFACES & PAYROLL...21 SCALE INTERFACES...22 BAR CODE READERS...22 COIN DISPENSERS...22 ORDER CONFIRMATION BOARDS...22 VIDEO DISPLAY...23 GIFT CARD & CUSTOMER LOYALTY INTERFACES...23 DIGITAL VIDEO SURVEILLANCE INTERFACES...23 ITC CASH CARD INTERFACE...23 MAITRE D E-GLOBAL (ENTERPRISE SOLUTION)...24 DATA MANAGEMENT COMMUNICATION E-GLOBAL WITH DIAL-UP SERVER...25 E-GLOBAL WITH PERMANENT INTERNET CONNECTION...25 E-GLOBAL MULTI-UNIT BACK-OFFICE...25 E-GLOBAL MULTIPLE DATABASE MANAGEMENT...26 BROADCASTER...26 OFF-SITE BACK-UP...27 MAITRE D DATABOARD...28 HOW TO REACH US...30 NOTES Page 2

3 Maitre D P.O.S MAITRE D P.O.S. Our fully integrated Maitre'D Point of Sale software is the single source solution that can bring expert efficiency to your business. Maitre D POS is a true WIN 32 bit application that uses the MS Windows Operating System. A few facts Maitre D is available in 3 languages as a standard (English, French, Spanish) and can support any ISO (LATIN 1) language your customers need. All text in the Back- Office and POS applications can be translated. Maitre D offers fully functional handheld technology that uses Windows CE products such as the Compaq, Casio and Symbol for the hardware and operating system. The handheld software is not a third party software product and runs the Maitre D POS as it would on a fixed Windows Terminal. Biometrics Finger Print Support for Server Login assures more security, no cost for cards, and/ or lost cards Gift Card interface Loyalty program for single and multiple locations Bar codes on checks permit fast check out at cashier station Saves time Increases accuracy Magnetic card readers or biometrics can be used for logons for increased security More security Servers logging on can view all open checks and tables and go directly into order or payment mode so they do not have to remember table or check numbers Saves time and effort Increased efficiency for servers since they can concentrate on other things Page 3

4 Maitre D P.O.S PLU numbers can sell items (optional) Saves time, faster input Simple programming Items can be easily transferred from one guest to another or split between designated guests Better customer service Saves time and trouble Seat numbers can appear on the kitchen requisition to identify customers and deliver food with a food runner Better customer service More efficiency Modifiers can be forced or available on screen on demand Assures the precision of orders i.e. when ordering steak, a cooking time must also be entered Daily specials can be programmed with a starting quantity that decrements each time the item is sold, availability for any other item can be done from front of house Less voids, alerts servers before the order is entered Better customer service Two for one capability allows to charge the highest priced item Forces proper discount pricing, no risk of mistaking which meal to discount Hold and fire a capability lets the server control the speed of course delivery, orders can be automatically fired after a certain amount of time, or fired manually Saves time No risk of forgetting to send order Fast Bar capabilities, fast item ordering for high level of activities Simple and rapid More efficiency Miscellaneous items can be rung by dollar amount and appropriate department Accommodates custom orders, can be manager controlled Page 4

5 Maitre D P.O.S Ability to upsize a menu item with the touch of a button Fast Saves time Customer names can be used instead of table/ check numbers Simplifies keeping track of tabs or regular customers Separate totals by customer can be printed on a single slip of paper Simplifies check-splitting for customers Bar menu can remain on screen without requiring logon for every transaction Simple and rapid, more efficiency Customer status allows direct access to the different customers at the table Fast access to add or modify customer orders Tables can be assigned to servers at the beginning of a shift More efficiency, saves trouble (prevents a server from logging onto another server s table) Time saving voids Ability to recall any check and simply touch the item to be voided Employee deposit can be done from the workstation at any time More safety, less risk of lost/ stolen cash Accurate accounting Ability to perform credit card refunds at the workstation Accurate reports Saves Time Page 5

6 Maitre D P.O.S The manager can list items as unavailable. A dialog box will appear when a server tries to order the item ( 86 an item) Increased communication between the back and front of the house When using biometric devices, it is possible to force employees to use the fingerprint device and disable the servers password More control Employees can no longer log inn for each other Automatic combo detection feature will detect a combo as soon as any item that is part of a combo is entered Saves time Efficient Ensures that best value is offered to the client A few more features among many more S.O.S. key can print emergency messages to a designated workstation or printer so a cashier can subtly alert another station of a problem situation Meals count, allows for accurate reporting of number of meals sold Weight modifier flexibility allows determining the number of free modifiers to sales items Print last order function avoids printing all checks at any time Price changes function gives the ability to change prices for any menu item for any part of the day from the workstation Page 6

7 Maitre D Back-Office MAITRE D BACK-OFFICE The Maitre D Back-Office is designed to provide store managers with comprehensive sales reporting, inventory, and labor management functionalities. The Graphical User Interface (GUI) is designed in such a way to help managers learn and remember system operations quickly and easily. Each manager may be assigned a password, providing security and allowing only the display and use of the functions which restaurant owners or corporate management decides to make available. The Maitre D Back-Office was designed for Windows 98/2000/NT/XP/XPE assuring our customers that we will always provide them with the latest innovations and technologies. The Maitre D Back-Office has enhanced features that provide on-screen help by simply clicking the help button and clicking on the flag you want to learn more about. We provide extensive help menus without looking through the manual. We also have added Hot-Link Icons to guide you through set-up screens without exiting your current location. Maitre D sorts items alphabetically in the Back-Office so that the items appear logically on the POS. Maitre D Back-Office a complete range of management modules. and benefits of each of these modules are explained further in their respective sections. Point Of Sale Control Loyalty Program Time & Attendance Inventory Control Accounts Receivable Quick Service Restaurant (QSR) Table Management Delivery & Dispatch Electric Funds Transfer Reports Center Page 7

8 Maitre D Back-Office Point Of Sale Control The Point Of Sale Control module allows to control all day-to-day operations. This module offers flexibility, allowing for a more controlled and efficient operation. Also included in the P.O.S. Control is a truly, user-friendly report generator. In a minute, it is possible to design the exact report required. Screen designer program allows customization of colors, button sizes and function keys on the POS itself Increase the speed of using the POS Simplify user training Screen appearance, system functionality, available commands and options are determined by the current job code of the employee logged onto a particular terminal, which allows each terminal to work in a variety of modes. It also allows employees to have multiple tasks. Maximizes efficiency of all workstations Saves employees time since screens are configured to meet their needs, and employees can use any workstation to place orders, close checks, etc. Ability to assign icons to items and tender keys. Your own icons can be imported as well. Increases visibility Provides simplicity Full featured handheld technology allows managers to process voids, refunds, transfers, and menu changes. Saves manager and employees time Wide variety of suggestive selling and tracking tools to control beverage sales and desert sales. The Mandatory Division Feature reminds servers about critical sales items. Increases sales Inquiry of all invoices, past or present Saves time Page 8

9 Maitre D Back-Office Activate and de-activate discounts by time period Back-up server capability, terminal on floor can be used as the file server running back-office software Automatic de-activation decreases risk of losing money Simple and fast More security and redundancy within the system Convenience for restaurants that do not have room for a back office PC Additional features: Full sales analysis, including meal count Expanded reports in the Manager Menu Customer surveys (general or specific menu item survey) can randomly print out along with the customer s check, insures feedback from customers Ability to assign Level Modifiers to control price structure Shift keys programming ability allows to save screen space on preferential menus Employee training mode allows a new employee to work on system without affecting totals Update key updates terminal with any programming changes made from the backoffice PC without having to reboot the workstation Page 9

10 Maitre D Back-Office Loyalty Program The Loyalty program and customer database allows for unlimited customer tracking. With the Frequent Diner module, managers can track all sales information and history on any customer, including personal profile, co-ordinates and dollars spent to date. Looking to tailor a promotion is made simple and more efficient with this feature. You can print out customer activity reports to produce the exact data required for target marketing. Ability to schedule frequent diner promotions. This allows applying different money-to-points ratios depending on the day of the week and hour of the day Flexible Customized promotions Real-time transactions More accuracy Better customer service Ability to manage frequent diners for multiple locations Better control Better customer service Print reward/coupons based on the pre-defined criteria Simple Personalized rewards Several points matrix Flexibility Points balances can also be attained at the point of sale Simple, easy Practical Page 10

11 Maitre D Back-Office Time & Attendance The Time & Attendance module gives managers the tools they need to analyze the efficiency of their work staff to create a streamlined productive labor force. Employees can clock in and clock out at any touch screen terminal, eliminating the need for time clocks. The terminal serves as a time recorder to control employee schedules and can be exact to the minute or rounded to the nearest configured interval Saves money by recording exact time No need for any other time recording device Provides number of hours worked per employee in real time and calculates the number of hours worked per week and weekly wages Saves time Provides more control over labor costs Estimates labor cost in relation to sales, provides a total labor cost report Maximizes profit More control over labor costs Manages the tip declaration, tips declaration on check closing Saves time Allows tracking and reporting Prints W-4 (Immigration) and P13-P14 (Essential employee information) forms for new hires or for employees with changes in status Simple and fast A raise can be entered with a pending date so that it automatically goes into effect at the desired time Eliminates the possibility of forgetting to change the rate at the beginning of the pay period Saves time and trouble Page 11

12 Maitre D Back-Office Allows for the creation of job codes with up to 10 individual rates for each employee, each job category can have a minimum / maximum wage amount to prevent underpaying / overpaying an employee when assigning a particular pay rate Simplifies payroll accounting Saves time and money Visual Display of Employee Schedule Easily Accessible Easy to modify Ability to import Time & Attendance employees' personal information and data related to job from an XML file generated by a third party application. Simple Reduces data entry and errors More highlights of the Time & Attendance module: Provides a variety of reports in the ratios: sales per hour, meals per hour, and clients per hour Paid or unpaid coffee breaks, with the ability to print a coupon when employees take a break The tips report shows cash sales and cash tips declared, credit card sales and credit card tips declared and the difference between total tips declared and 8% (% can be modified) of total sales Employee Per Task report allows a manager to see the number of employees for each job category assigned by each hour of the day Punch Clock supports the use of Slip Printer Time management (TMX) Interface Supports the ADP Interface Page 12

13 Maitre D Back-Office Inventory Control The Maitre D real time inventory system provides up-to-date inventory counts 24 hours a day. Building menus is fast and efficient, as the manager can move freely between related functions like recipe building, sales item maintenance and bulk item maintenance. Traditionally time-consuming inventory management tasks such as counting and extending inventory, generating and receiving orders, and entering transfers or wastes are greatly reduced in time and effort. The Inventory System can be purchased for a single or a multi-location property. The multi-location option is very useful for property that wants to transfer stock from one location to another (Main storage room to the Bar or the Fine Dining Restaurant for example). Fully integrated REAL TIME inventory control Less risk of running out of important items or ingredients Menu costing More accurate food costing Helps maximize profits Recipes can be displayed or printed, useful for training or customer inquiries Ensures standardization of recipes Increases customer satisfaction Ability to import inventory recipes Fast and easy Suggested reorder report Saves time Waste Table function Better control Operating cost report Helps maximize profits Inventory can be adjusted at desired frequency Better control on desired products Invoice verification Simple and fast Purchase entry and vendor file maintenance with respective purchase lists Simplifies purchasing Helps to find the best prices Page 13

14 Maitre D Back-Office Inventory adjustments and merchandise reception possible from a handheld workstation using the pocket PC s bar code reader Saves Time Accurate Eliminates data entry The cooking schedule compares previous sales to determine how much food should be prepared on specific days Less food waste Lowered food cost Ability to create templates or new purchase orders as well as link received items to previously stored purchase orders. Eliminates paper work Easy and Simple Assistance in determining purchasing needs Better organization Purchasing can be done by several people Accuracy Page 14

15 Maitre D Back-Office Accounts Receivable The Accounts Receivable module allows you to manage in-house charging privileges tied to the Maitre D Back-Office. It allows you to close a customer check in an account receivable file, generate statements and other printouts such as monthly reports. Maintains a complete customer file Better control Records each transaction entry More accuracy Provides monthly reports Better control over accounts receivable Allows for a magnetic card for customer or member charges to be recorded, Bar Code readers can also be used for the accounts Simple and more accurate View and/ or adjust balance from POS Adjustments can be done from any location Allows to set Due Dates on statements Better control Manage to number days required for the history file of these accounts Better control Total and tip lines can be added to the receivable check. Convenience Page 15

16 Maitre D Back-Office Quick Service Restaurant (QSR) Designed for quick, but effective operation, the QSR and Drive-Thru functions include Break-In keys for multiple customer service and automatic combo discount detection. The POS suite can support multiple drive-thru lanes, with interfaces for both a full-color drive-thru confirmation monitor, as well as a kitchen monitor for order efficiency. Fast close tender key Faster transaction time Item on the fly to Kitchen Video Increases productivity Speed of Service Reporting Better control Better quality of service Status allows access to the last 10 orders, useful for customers who are waiting for a special order & to print receipts Easy & rapid to recall previous orders View 40 last closed orders and re-print them by terminal Saves time Order queue management Maximises profits Better quality service Automatic combo detection feature will detect a combo as soon as any item that is part of a combo is entered Saves time Efficient Ensures that best value is offered to the client Ability to upsize a menu item with the touch of a button Fast Saves time Running totals when ordering (QSR, Delivery, bar & take-out feature) More efficiency Page 16

17 Maitre D Back-Office Speed of service reports available Efficiency And more Support for multiple drive-thru lanes Support for kitchen video monitor Interfaces with Coin Dispensers, Scales Drive-thru Order Board Shift Reporting, Past and Present Interface with Customer Display - Offers Detailed Viewing of Items Ordered/Advertising Page 17

18 Maitre D Back-Office Table Management The Table Management software is a simple but powerful module that allows for even distribution of customers among staff and tables, manages the wait list, gives estimates for the next available table and displays the restaurant floor plan at each terminal. Enhanced floor plan creator, enhanced graphics allow the creation of walls, washrooms, bars and doors. Can create up to 5 different floor plans Saves time, easy setup Better overall view of the restaurant Drop, drag and stretch table creation with unlimited flexibility in table formats and sizes Simple and effortless Waiting list ability by name and seating preference, can be printed as well Better control Better quality service, increased customer satisfaction Automatic distribution of clients among servers and tables Simplifies the hostess job Assures that clients are distributed equally among servers Table status is viewed on the floor plan to aid in improved customer service. With a glance at the screen, the hostess, server or manager can tell which stage of the dining experience each table is in. A blinking table on the screen shows that a table is not proceeding as quickly as it should. Increases speed of service and increases table turn Maximizes profits Increases customer satisfaction The hostess can warn runners of table transfers by printing the change on a chit in the kitchen. Increased communication between the front and back of the house. Eliminates mistakes and customer complaints Page 18

19 Maitre D Back-Office Delivery & Dispatch The Delivery module allows you to take a telephone order by obtaining the customer's telephone number, then entering the order and printing the check. The system saves the customer record in a file keyed by telephone number, so employees do not have to re-enter the customer's information if the same customer reorders. The street code feature within the Delivery module allows you to create / map or modify delivery areas. This option will verify if the customer is located in the delivery area, and assign an automatic delivery charge where applicable. Provides drivers and delivery reports, reports on the workstation and back-office for delivery dispatch times Better control Accurate timing Ability to print driving directions and a map to the delivery location Simple Provides tools to ensure faster deliver and efficient delivery dispatch Customer history is saved so a priceless database is created. Generates targeted mailing labels Targeted mailings can be done easily and targets mailings in accordance with customers preferences Assigns automatic delivery fees according to address Simple Ensures no money loss Maintains a complete database of statistical customer information (first order, last order, number of order to date, grand total to date...) Increases efficiency Increases customer satisfaction Pre-order automatically orders in the kitchen when designated Increases speed of service No risk of forgetting to send an order on a precise day Page 19

20 Maitre D Back-Office Electronic Funds Transfer With on-line credit card authorization, servers simply swipe a customer's credit card through the magnetic strip reader on the terminal, and authorization is on its way. The back office computer manages all authorization requests for the restaurant, requiring only a line for communication. Realtime accumulation of credit card data for daily reconciliation shortens end-of-day accounting procedures. Maitre D Back-Office is able to process up to 20 transactions at the same time. Our Credit Card Interface links directly to different major processors such as NDC, Visanet, C.E.S., and Nabanco. The Credit Card interface allows the use of pre-approvals at the bar. In addition, Maitre D now supports IP Processing where credit card transactions are processed within 2 to 3 seconds through a completely secure channel. Reports Center The Maitre D Back-Office has an integrated Report Center to view reports in a Graphical Presentation. It also gives the ability to have custom reports written to meet the specific needs of any client, with various sorting options and presentations. Customizing reports gives a more relevant picture of daily operations, which helps to manage restaurants more efficiently and lower inventory costs. System activity reports can include flexible time increments of sales, activity, order figures by menu, customer counts, etc. Maitre D Back-Office chronicles sales, inventory and electronic fund transfers in real-time. Moreover, there is no limit to the database, except for the disk space. Since information is kept forever, forecasts and reports become more accurate as more data is collected over time. Furthermore, there s no need to sort through the extensive report list given that one can customize a list of reports used most frequently. Message Center Maitre D provides the ability to schedule internal communications. This feature helps operators make sure that employees get important messages pertaining to the restaurant s operations. As well, it is useful when software or menu updates have been applied from the corporate office. For instance, with the application of a new promotion, the corporate office can include a message that informs managers and/or employees of this change. Page 20

21 Interfaces INTERFACES There are also several interfaces with Maitre D which enhances its flexibility. Please refer to our Partner Guide on for detailed information on different suppliers listed in the interfaces section. Front Desk Interfaces Maitre D provides full integration with hotel Front Desk systems. It has developed several interfaces with the most popular Front Desk systems on the market. These interfaces allow you to do real time posting with the hotel system. You are able to return to a check closed at $0.00 to add tips. It is also possible to cancel a transaction that was posted to the wrong room number by sending a negative transaction. Maitre D gives the ability to modify transactions already posted to a PMS System. Bar Interfaces This interface is a direct link to an electronic bar device. This device measures and dispenses all liquors and beverages and reports all actions through a communication channel. These actions are saved in our files and comparative reports may be generated. These reports permit a better control over your alcoholic beverage inventory. Bar interfaces that we support are: Berg Azbar Scannabar Free Pour Auberg Accounting Interfaces & Payroll In addition to its own management solutions, Maitre D has developed Accounting Interfaces for the General Ledger, Accounts Payable, Payroll, and Accounts Receivable. The Maitre D Back-Office can export data to/from accounting software such as AccPac, QuickBooks, Microsoft Great Plains and JD Edwards. You can use our standard transfer file format. The Accounting Interfaces give you the opportunity to do a single entry in your Maitre D Back-Office and transfer the data in your accounting system. This approach greatly reduces the risk of errors and speeds the end-of-day Page 21

22 Interfaces process considerably. Payroll numbers can also be sent to payroll processing companies from the Maitre D Back-Office. Web Ordering Interface --- MealZone Maitre D MealZone is a fully integrated solution from end to end. This interface allows end users to place delivery orders through the web that are automatically entered into the Maitre D system in real time. This end user oriented solution sends automatic replies to clients when orders are received and when orders are ready. A full backup system takes place in the event that the internet experiences difficulty. Web ordering increases sales and eliminates languages barriers as well as time constraints. In addition, various customer tracking and report building tools are available to the administrator. Scale Interfaces This module is used to weigh items on a scale attached to a workstation. The workstation reads the weight from the scale and calculates price according to the weight sales items pricing. Scales supported: Toledo 8213 Toledo 8217 Weigh-Tronix 6710 (pounds) Bar Code Readers Maitre D supports keyboard wedge bar code readers. Coin Dispensers Interfaces to coin dispensers assist in speeding up operations and providing greater accuracy. Maitre D supports the Telequip Coin Dispenser. Order Confirmation Boards Gives drive-thru customers a visual confirmation. Page 22

23 Interfaces Video Display Posera offers Kitchen Video Monitors supports products from other companies. Gift Card & Customer Loyalty Interfaces Maitre D supports several gift card programs and loyalty programs, as well as offers its own loyalty application. The interface allows for a global gift certificate program. Cards can be purchased from one location and can be used at any location within the chain. The ability to retain sales history for that client can then be accumulated with the common database of gift card users. Digital Video Surveillance Interfaces Kodicom Digital Video Recorder system offers text overlay for each transaction and also offer search capabilities from the data enriched video saved on Hard-Drive. (For example: Who did that void for $50.00? The system finds the transaction and can then display the image sequence of that transaction). This device also has an IP address that allows viewing the video over the internet. Please note that there is no additional software required from Maitre D. Maitre D interfaces to I3DVR and TVS. ITC Cash Card Interface Cash cards are primarily sold for use with vending machines, in schools and in hospitals. For example, the customer pays $50.00 and uses the card in the Washer and Dryer, or in the Video Gambling Machine, and then can use it as money to buy Food and Dry Cleaning services. ITC sells any necessary hardware for this system. Page 23

24 Maitre D e-global MAITRE D E-GLOBAL (ENTERPRISE SOLUTION) The Maitre D e-global Suite is a powerful package developed to answer multi unit food service operators. It eases consistent communication between the corporate office and their franchisees. This flexible software is highly adaptable to user needs and creates daily data transfers that are crucial to the long-term efficiency of restaurant chains of any size. Therefore, it allows receiving different figures from all units at any desired frequency. The Corporate Communication Module (CCM) also gives them the availability to manage each restaurant s database remotely, including PLU broadcasting, price changes, recipe changes, and much more. No restaurant chain is too small or too big for Maitre D e-global. Flexible hardware and software configurations are available to meet your needs. Data Management With the Maitre D report center, corporate users can receive different figures from all their units every night, which is stored in a central database. The central database is where all figures reside. From this database, users can customize reports for the specific analysis of any one concept, area, restaurant or transaction. The transferred files are compressed to reduce the download time and can be encrypted when using the Internet as a communication tool. Communication The communication program included in the Maitre D e-global is fully integrated with the Maitre D Back-Office application. File transfers can be sent daily, weekly, or monthly, according to needs, to provide more flexibility. Here are some highlights of the communication software and the different configurations available: Connection can be established directly to the corporate office server or by an Internet connection using any device supported by the Windows operating system. High scalability on the corporate office server side by using multithread technology to allow multiple simultaneous client connections. High integration with Maitre D Back-Office application. Bi-directional data transfer so the restaurant can transfer data to the corporate office and receive new data automatically for the P.O.S. workstation. Automatic error recovery on connection breaks. Page 24

25 Maitre D e-global E-GLOBAL WITH DIAL-UP SERVER The restaurant s Back-Office application connects by direct Dial-Up to the corporate office server. The corporate office does not need a Internet connection. Pros: 1. Low connection cost. 2. High security because no connection to the Internet 3. Automated from restaurant level at the end of day process Cons: 1. Longer transfer time because of the limited simultaneous connections. (Windows 9x and Windows NT workstation allow only 1 dial-up connection at a time, Windows NT server can have up to 256 simultaneous connection) 2. Long distance fees. E-GLOBAL WITH PERMANENT INTERNET CONNECTION The restaurant s Back-Office application connects by Dial-Up to a local Internet provider. The corporate office has a permanent Internet connection. Pros: 1. High processing speed: The number of simultaneous connections is limited only by the bandwidth of the corporate office Internet connection under Windows 9x, Windows NT (Workstation and Server) 2. No long distance fees. Cons: 1. More expensive cost for the corporate office server connection and restaurant internet provider 2. Lower security or fees for a firewall at the corporate office E-Global Multi-Unit Back-Office The e-global Multi-Unit Back-Office (MUBO) allows a corporation to manage multiple units from a central database. It is possible to use any off-the-shelf database tools to query the database. ODBC compliant tools can also be used. Page 25

26 Maitre D e-global The query manager allows you to customize and save reports through the use of custom queries. You can analyze the smallest piece of information or view only a summary of selected stores. e-global also allows you to publish any report on the World Wide Web, so that managers are able to view HTML coded reports via the Internet and Intranet. Operators can use our exporting capabilities to populate the organization s data warehouse. The e-global MUBO allows you to see exception reports. The purpose of these reports is to give information on critical points for your enterprise. For example, it might not be of interest to see all the void details for 500 restaurants. But if a restaurant makes more then 50.00$ of voids in a single day, you might want to know. You could do the same for the food cost, labor cost, etc E-Global Multiple Database Management Each time a remote location transfers their files to the corporate office; it shows that there are some changes that need to be downloaded. These changes could be prices, taxes, and recipe changes. Some highlights of the e-global Database Management Systems are: Grouping of similar databases for restaurants in the same region or state Effective dates activate menu item prices Provides a testing facility to simulate the changes before broadcasting Broadcaster Maitre D e-global has an integrated corporate communication module which includes the ability to manage the database from a central location. By using the POS Control Module at the corporate office, Maitre D can send menu changes including the item file, prices etc. to locations requiring updates. Maitre D uses a dual time stamp method, meaning you are able to send down the changes on one day and activate them at a later date at restaurant level. The file will sit idle in the Back-Office PC at the location and activate on a pre-determined date. This feature not only standardizes operations, increases efficiency and customer satisfaction, but by eliminating uncontrollable variables, the corporation can also be assured that their high quality standards are executed at every level. Allows maintenance of several regions with different menus and databases from a single location Protects stores from changing prices and menu items Eliminates errors through wrong pricing and wrong menu changes Allows ultimate control from corporate office down to the restaurant level Page 26

27 Maitre D e-global Off-Site Back-up To ensure the integrity and reliability of user records and customer information, numerous security features have been incorporated into Maitre D s corporate software solutions, such as daily off-site back-ups of complete restaurant databases. Page 27

28 Maitre D DataBoard MAITRE D DATABOARD The DataBoard is a web-based business monitoring tool that allows managers to access crucial information on their sales and/or costs at any instance via the Internet. It also provides an alert function that sends alerts in real time that are customizable for each user. Reports and graphics are available in real time and accessible via the internet, from a PC, a personal digital assistant (PDA) or even a cellular phone More control 24hr supervision of restaurant activities Data is available anywhere in the world in real time Ability to customize alerts and receive important messages via a cellular phone, address or pager. Eliminates overshadowing of employees Less time consuming Peace of mind Allows for more leisure time Training is minimal Cost efficient Easy and simple to use The administrator can define each user s access to the information provided by the DataBoard. User profiles can be created to provide different access to the application s functionalities Flexible Increased security All Back-Office reports, comparison reports, sales reports and cost reports are available. Reports can be customized to track as much as one single item or compare data from an unlimited number of restaurants Practical and resourceful Provides critical information when required Provides consolidated data Provides essential feedback about promotions, trends, etc. Page 28

29 Maitre D DataBoard The version and service pack numbers for Maitre D can be transmitted to the DataBoard. Better management of technology Efficient Software updates (service packs) can be broadcast via the DataBoard. Saves costs Practical & efficient File sharing allows all users to share documents and files of any format Improves communication throughout the organization No need for third party application Information can be displayed in the form of graphs and charts User friendly How it Works The only requirement is an Internet connection. High speed or even dial-up will work very well. The following diagram will show you the way information travels through the DataBoard: Information is retrieved at the Maitre D POS Information is sent to the Maitre D Back-Office The DataBoard sends your data instantaneously to you through the Internet Page 29

30 How to Reach Us HOW TO REACH US Posera Software Inc University, Suite 1900 Montreal, (Quebec), H3A 2A5 Phone: (514) Toll free: (888) FAX: (514) Page 30

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