THE INTELLIGENT APPROACH TO ADF MANAGEMENT

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1 THE INTELLIGENT APPROACH TO ADF MANAGEMENT Producing and delivering high integrity customer communications

2 Pitney Bowes Offers ADF Solutions to Improve Your Mailstream in Four Important Areas: Compliance and Integrity Employing a systemized approach to tracking and managing your production is the proven methodology to ensure the integrity of your document factory. Efficient processes aid compliance and allow you to meet timetables for SLA s. Productivity ADF solutions enable you to process mail with maximum efficiency for faster operation and lower cost. Beyond purely monitoring for quality assurance, ADF software can also drive your process improvement and efficiency. Effective tracking is important to reduce the cost of manual handling and compliance issues. Postage Cost Gaining full visibility of postage costs and funds management within a facility or across an enterprise, helps manage cash flow and internal accounting processes, regardless of postage payment methods. Customer Satisfaction Speeding up the production process and reducing manual errors means that correct, complete and relevant mail reaches your customers on time. In addition to maintaining the integrity of your mail, ADF solutions allow you to report and demonstrate your production performance, which will drive customer satisfaction and loyalty. Customized Mailstream Value Analysis The Pitney Bowes Mailstream Value Analysis is an analytical tool to help you understand the value of your mailstream and identify ways of improving your Customer Communication Management. For more information, talk to your Pitney Bowes representative or contact us at: (800) Visit us on the Web at MAILSTREAM VALUE ANALYSIS For Production Intelligence

3 Pitney Bowes ADF Management Solutions Optimizing your mailstream requires putting the same organization and attention to integration and process efficiency that any successful manufacturer must put into their operation. Automated Document Factory (ADF) Management solutions optimize workflow, capacity and production by managing quality, cost, performance and compliance across the entire document factory. When combined with Output Management, the ADF increases the efficiency of the entire print and finishing process for an optimal level of integrity while ensuring timely and accurate communications and customer satisfaction. Pitney Bowes ADF Management Solutions ADF Management solutions add production intelligence to your mailstream, enhancing workflow and tracking the production process from digital file through printed, folded and inserted mail piece. ADF capabilities include: Automated Production Management and Reporting Automated production management and reporting creates an integrated workflow and real time environment for tracking all production processes, productivity, throughput and individual mail pieces. File-Based Inserting File-Based Inserting provides high mail piece integrity through verification and real time job reconciliation of each element of every piece.

4 Putting Manufacturing Principles and Discipline into Your Mailstream Processes Automated Production Management and Reporting DFWorks DFWorks is an integrated software suite for production mail facilities that provides real time information on print and mail jobs, available resources and individual mail pieces. The scaleable, server-based software integrates to a variety of document output printing and mailing systems. The DFWorks Postage Accounting and Funds Management Module provides a set of online views and management tools to simplify and optimize postage-related management tasks without costly production delays. The DFWorks Productivity Reporting Module determines productivity by equipment, operator and job type to provide vital intelligence that allows continuous process improvement. DFWorks Integrity Solutions provide fast, accurate and automated views of your mail pieces. Automation reduces costs, labor and waste, improves fulfillment quality and simplifies production reporting. Job Tracking DFWorks Production Workflow enables you to automatically monitor and document the timeline of jobs from start to finish, helping you to manage your SLA s and monitor productivity. Job forecasting allows you to start tracking jobs even before they arrive, so alerts can be sent to resolve delays before they happen. As jobs are routed from arrival through conditioning, print, insert and any intervening manual or QC steps, the workflow of the job is graphically presented and can be directly viewed by your clients via restricted Web access, which can help improve customer satisfaction. Improve SLA performance with multi-step job tracking Reduce overhead by using accurate, automated data collection Increase customer satisfaction clients can view job status via Web accessible graphic displays Automated Reprints Through the integration of DFWorks and Emtex Output Management solutions it is possible to implement "Touch and Toss" processing. The integrated applications identify damaged, out-sorted and suspect mail and automatically regenerate those pages for reprinting. Hands off processing ensures integrity and also reduces the cost of manual processing. Document Lifecycle Tracking Instantly know the status of every mail piece that passes through your facility and realize increased gains in response time on service to your customers. Optimizing your print and mail operation with the power to automatically track the history and status of each mail piece will result in lower costs and higher customer satisfaction. Further expand the value and content of mail piece history with integration to the Pitney Bowes OnRoute mail tracking solutions and the e2 Vault for instant recall of the original as-produced document in PDF form. Value Benefits: Easily construct a history of events for individual mail pieces Minimize the number of inquiries with online, anytime access to mail piece status Provide visibility to mail pieces, including contents, to clients and line-of business stakeholders Track jobs and workflow to achieve key deliverables and SLA's Designed to streamline remote access for customer service

5 13 Can you answer these questions? Pitney Bowes Inserters Pitney Bowes inserters with Direct Connect operating systems such as the FPS Flexible Productivity Series and the APS Advanced Productivity Series offer the combination of high productivity, throughput and integrity that is required in advanced document factories. ADF Management Solutions 3 Control File Creation File-Based Inserting 6 ADF Productivity Management 7 Centralized Postal Accounting 9 Automated Reprints 10 High Speed Inserting w/ File-Based Processing 13 High Speed Inserting Platform w/ Inline Printing and Digital Metering Are our people, processes and equipment being used with maximum efficiency? Are tools in place to monitor performance for continuous improvement? How do you ensure compliance and integrity for every mail piece from print to delivery? What is an acceptable level of integrity for your organization? Your Pitney Bowes representative can help you answer these ADF questions and more! Pitney Bowes Workflow Solutions As the worldwide experts on mailstream efficiency, Pitney Bowes offers a variety of consulting and educational services to help you improve efficiency, control costs and expand production capabilities, all while meeting the increasing demands of tighter deadlines and strict service-level agreements. Pitney Bowes Workflow Solutions include educational programs and consultative services to apply manufacturing principles and disciplines to operations management, layout and design, and production processes to optimize the performance and throughput of production mail operations.

6 Our ADF Management Solutions Add Intelligence into Every Communication With communication intelligence in your mailstream, your relationships with customers, prospects, suppliers and employees become more effective, more efficient and far more profitable. Automated production management and reporting, and file-based inserting, optimize productivity, compliance and document integrity while ensuring timely and accurate communications for customer satisfaction. It s all part of a strategic framework known as Customer Communication Management, an approach that adds intelligence and value at every step. With a single, high-definition view of your customers, Customer Intelligence makes every customer contact more relevant and purposeful. By turning the data and documents running through your print and mail operations into actionable information, Production Intelligence helps ensure that every communication is accurate and efficient. Through the seamless management, distribution and analysis of physical and electronic communications, Channel Intelligence provides for more consistent, more effective customer experiences. For more information, call us today at (800) or visit us on the Web at Pitney Bowes Inc. 37 Executive Drive Danbury, CT Tel: Web: Pitney Bowes has the software, services and hardware for end-to-end mailstream solutions that integrate and optimize the flow of mail, documents and packages across a range of business operations. Pitney Bowes, the Corporate Design and DFWorks are registered trademarks and Engineering the flow of communication, DFWorks, Emtex, OnRoute, FPS and APS are trademarks of Pitney Bowes Inc. USPS is a registered trademark of the United States Postal Service Pitney Bowes Inc. All Rights Reserved. An Equal Opportunity Employer. Printed in U.S.A. AD