The Future of JHA Card Processing Solutions and How You Can Benefit

Transcription

1 The Future of JHA Card Processing Solutions and How You Can Benefit Phil Tollison, Kent Potterton, Susan Adamson October 12,

2 Legal Disclaimer: Dates contained in this presentation are provided as estimates only and can be changed at any time at the sole discretion of Jack Henry & Associates, Inc. This information may not be incorporated into any contract and should not be relied upon in making purchasing decisions. 2

3 Agenda Introductions Partnership Overview Benefits and Integration High-Level Review Cardholder Experience Operations Experience Risk Management Transaction and Portfolio Analytics Loyalty Commercial Cards Summary 3

4 Partnership Overview 4

5 Partnership Overview Core System FI Training & Support Call Center Managed Services Fraud Management Settlement Consulting Services Support Tools Back Office Portal Analytics Loyalty Real-Time Fraud Tools Training for JHA Support for JHA Processing System (switch) Authorizations Plastics & Personalization Stand In Portfolio Risk Tools ATM Driving Statements 5

6 It s All There & Improved Comprehensive data analytics Our clients will continue to receive the superior service levels that differentiate JHA from all other providers in the industry Streamlined client portal An active/active transaction processing environment CPS Enhanced real-time fraud monitoring and new fraud mitigation tools Debit and full-service credit card processing Integrated loyalty solutions Leverage API s for integration to Jack Henry online and mobile banking applications 6

7 7 New Benefits

8 Active/Active Benefits Eliminates: Untimely cardholder declines at POS Stand in processing and ATM outages Staff disruptions to troubleshoot down terminals and reconcile advices Afterhours crisis and on-call events Secures FI reputation for providing dependable service to cardholders and ATM users 9

9 Real Time Decisioning Denies transactions at point of authorization Reduces overall fraud losses Reduces number of chargebacks Protects card program profitability 10

10 STAR Network Benefits Nearly 3,800 Financial Institution Members The STAR Network Shared ATM access in 1979 Combination of 10+ regional U.S. debit networks Nearly 470,000 ATMs 54,000 + Surcharge- Free ATMs Over 122M STARbranded debit cards PIN-secured purchasing in

11 Centralized Command & Control Whether it s fraud management, analytics, loyalty, disputes, or reporting, you will be able to manage both your debit and credit portfolios from a single back office application. Of course all of these systems are supported by JHA s first class support teams should you need them. 12

12 JHA Card Connect Back Office Portal JHA Card Analytics 13

13 Quick Assist replaces DataNavigator 14

14 Integrated in Xperience 15

15 Terminal Driving Content Management Cross-sell relevant products and services Easily customize graphics and content on demand Reinforce your brand Targeted Marketing Deliver unique marketing messages to the ATM screen and receipt Target groups of cardholders or individual cardholders Target groups of ATMs or individual ATMs Deposit Automation Transaction Personalization 16

16 Credit Card Management 17

17 Module Review - Full Service Credit JHA will now be able to offer full service credit to our clients. Integrated tools give staff the ability to manage credit accounts at the system of record (First Data) while within the core. Consistent User Interface (UI), access, and tooling enables you to manage both credit and debit portfolios. Leveraging a suite of currently-available API s will give access to online and mobile customers. 18

18 Full Service Credit Processing at CPS Cardholder Experience Back Office Operations Risk Management Portfolio Growth Plastics options including EMV Card carriers and statements Online account access Cardholder alerts 24 x 7 call center support & service Account residence & maintenance Data analytics & report management Settlement automation Real time & Core interface capabilities Comprehensive risk scoring Portfolio risk automation Fraud detection & prevention Neural network Comprehensive dispute support Cardholder loyalty solution Promotional rate capability & balance transfer Portfolio consulting Marketing campaigns Visa Signature & World MasterCard A Comprehensive End-to-End Solution 19

19 Create Top-of-Wallet Cards EMV Instant Issue Flat Design Your Own Card Digital 20

20 Leveraging Segmentation of Customers Identify Segments and Assign Customers Ex. Millennials, Small Business, Affinity Send File to Jack Henry to Load Into Card System M=Millennials, S=Small Business Submit Marketing Images and Content per Segment Unique graphic for Affinity different from Affluent Present Statements and Online Messaging Customized by Segment Dynamically change the presentation to be more relevant 21

21 Statements Give You Monthly Targeted Marketing Options 22

22 Cardholder Self-Service Site 23

23 Portfolio Risk Management 24

24 Portfolio Risk Management 25

25 Fraud Mitigation 26

26 Fraud Strategies for Debit and Credit Cards Over 300 decision elements available for strategy use Neural network utilized / latest FICO models Consumer and merchant based scoring Real time decisioning for all card transactions New tools like Ethoca to stop fraudulent online purchases from shipping Zip Distance Velocity checking h/m/s VAA/EMS Specific $ amount to the penny Tran Amount Fraud Behavior Merchant Country Entry Mode Sic/Cat Code Card Acceptor ID 27

27 Processor Branded Mobile App OR 28

28 Allows cardholders to conveniently control when, where, and how their cards can be used. Turn card off and on Decline or alert on specified transaction types Control dependent cards Decline or alert on international transactions Decline or alert on specific merchant types Decline or alert if transaction exceeds threshold amount Decline or alert based on location and region controls 29

29 JHA Card Analytics 30

30 Module Review Analytics JHA Insight JHA Insight JHA Insight ReportVue PerformanceVue DataVue Productivity saving toolset for accessing and extracting information from processing system reports. Interactive visual dashboards that highlight product performance against major benchmarks. Data mining tool for creating custom insights. User experience designed for both novice and seasoned data users. 31

31 Performance Vue Debit KPI s 32

32 Performance Vue Credit KPI s 33

33 Performance Vue ATM KPI s 34

34 Module Review - Analytics JHA Insight CommunityVue 35

35 Module Review - Analytics JHA Insight CommunityVue JHA Insight CommunityVue JHA Insight CommunityVue 36

36 Loyalty Solutions 37

37 What Loyalty has Taught Us Approx. 70% of all active Credit accounts have a rewards component Cardholder average monthly spending on rewards cards continues to grow rewards Cardholders spend 2 3x as much as non-rewards Cardholders Cash is king in terms of rewards redemption choices with 45% of cardholders saying it is their most preferred redemption item Merchant-funded rewards excite consumers and help accelerate reward point earnings Cardholder s expect more than just an airline seat from a travel rewards program it s about all travel and unique experiences 38

38 CPS s Loyalty Options Points program for Cardholders Merchandise and Travel plus options for Gift Cards and Cash Points program for all Customers Not a Cardholder, no problem reward their loyalty Cash-only for Cardholders Rebate on set schedule or Cardholder on demand THE INFORMATION CONTAINED HEREIN IS PROPRIETARY AND CONFIDENTIAL TO PSCU AND REPRODUCING, COPYING, PUBLISHING, OR REVEALING ITS CONTENTS, IN WHOLE OR IN PART, IS EXPRESSILY PROHIBITED ǀ 10/16/2017

39 Comprehensive Rewards Solution 40

40 Point Summary - Display Points Earned Total Points Available to Redeem displayed on top of each page of the website 41

41 Merchandise, Gift Cards, Travel or Cash 42

42 Integrated Navigation OTHER PROGRAM: opens 4 browser windows to display rewards options, or return to HOME page JHA Rewards in one site, consistent, fully integrated navigation on every page of the website 43

43 Merchant Funded Rewards 44

44 Promo/Bonus Points Drive Behavior Transaction Level Rewards (TLR) Build top-of-wallet behavior with promotional points Offer bonus points for activation and initial use Give double points during a specified time-frame such as holidays or Black Friday Use merchant codes to reward transactions such as groceries and gas purchases or home improvement retailers Available Parameters Merchant Category Code Transaction Date City/State Codes Custom Account-level Parameters 45

45 Custom Branding and Responsive Design 46

46 47 Commercial Cards

47 Administrator Card Management PA can assign accounts to correct department Allows real time updates for credit limits and authorization strategies Ability to set up an Approver Can create new accounts Order plastics Make an online payment Schedule auto payments THE INFORMATION CONTAINED HEREIN IS PROPRIETARY AND CONFIDENTIAL TO PSCU AND REPRODUCING, COPYING, PUBLISHING, OR REVEALING ITS CONTENTS, IN WHOLE OR IN PART, IS EXPRESSILY PROHIBITED. 48

48 Cardholder Full View Full View Cardholder Dashboard designed for high volume cardholders that uses features such as hierarchy, cost allocation, splitting and approval workflow THE INFORMATION CONTAINED HEREIN IS PROPRIETARY AND CONFIDENTIAL TO PSCU AND REPRODUCING, COPYING, PUBLISHING, OR REVEALING ITS CONTENTS, IN WHOLE OR IN PART, IS EXPRESSILY PROHIBITED. 49

49 Transactions: New Simplified View Quick Find: finds all transactions that matches the string entered Menu appears on all screens and you can navigate immediately to other screens THE INFORMATION CONTAINED HEREIN IS PROPRIETARY AND CONFIDENTIAL TO PSCU AND REPRODUCING, COPYING, PUBLISHING, OR REVEALING ITS CONTENTS, IN WHOLE OR IN PART, IS EXPRESSILY PROHIBITED. 50

50 Next steps 51

51 Typical Migration Plan 180 Days Prior: Kick off Project 60 Days Prior: Pre-Migration Training starts Migration: 60 Days After: Post-Migration Support TBD based on FI Preference: ATM Migrations start late

52 53

53 Thank You! 54