Accelerate Order-to-Cash on Any Device Fuel Revenue Through Your CRM

Transcription

1 Accelerate Order-to-Cash on Any Device Fuel Revenue Through Your CRM

2 Listen Only Mode Please Submit Questions Using Chat Panel Post Event

3 Forward-Looking Statements Disclaimer Today s presentations may contain, in addition to historical information, forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements are based on our current assumptions, expectations and projections about future events which reflect the best judgment of management and involve a number of risks and uncertainties that could cause actual results to differ materially from those suggested by our comments today. You should review and consider the information contained in Visa, CyberSource s parent company, filings with the SEC regarding these risks and uncertainties. CyberSource, a subsidiary of Visa Inc., disclaims any obligation to publicly update or revise any forward-looking statements or information provided during today s presentation. Studies, survey results, research, recommendations, and opportunity assessments are provided for informational purposes only and should not be relied upon for marketing, legal, regulatory or other advice. Recommendations and opportunities should be independently evaluated in light of your specific business needs and any applicable laws and regulations. CyberSource is not responsible for your use of any studies, survey results, research, recommendations, opportunity assessments, or other information, including errors of any kind, or any assumptions or conclusions you might draw from their use. Except where statistically significant differences are specifically noted, survey results should be considered directional only. Neither CyberSource, nor any of its employees, subsidiaries, parents, or affiliates make any warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information disclosed herein.

4 Agenda Payment Management Trends CRM Technology and Trends Connected Payment Engagement System Solution Demo from Acromobile Q&A

5 Paul Williamson VP, Merchant Sales and Solutions CyberSource Today s Presenters Tony Perisin Director, Product Management Salesforce.com Jason Masciarelli Founder Acromobile

6 Paul Williamson VP, Merchant Sales and Solutions CyberSource

7 In the Digital Economy Payment Is Brand Experience and Innovation

8 The Digital Economy Drives Payment Innovation Cross-channel and Embedded Commerce Face-to-Face Channels In-App Payments Endless Aisle Kiosk Virtual Merchandising Mobile Point-of-Sale

9 Delivering Payment Solutions Risk Protection Enterprise Efficiency Customer Engagement

10 Tony Perisin Director, Product Management Salesforce.com

11 A Whole New Way to Engage Customers 4.5B Aggregate Social Users Social 5B Smartphones by 2017 Mobile Dashboard to Our Lives Cloud Connected 1T Connected Sensors 58% Faster Deployment 75B connected Connected products Products by 2020 By 2020

12 But What About the Transaction? Sales Service ecommerce

13 Salesforce Orders Connects the Clouds Sales Cloud Contract Service Cloud Opportunity Quote Order Service Contract Asset Service Entitlement ecommerce Order Product Back-end Systems Order Fulfillment Billing Financials

14 Salesforce Orders Track status of new and existing orders within Salesforce Store details of each product ordered, including quantity, unit price, and dates Activate orders with enhanced user permissions Automatically generate orders from opportunities or quotes using Flow Process credits and adjustments using reduction orders or negative quantities Streamline integrations and simplify order capture with a new composite API

15 Lead to Cash in Salesforce Leads Orders Payments Opportunities

16 Jason Masciarelli Founder Acromobile

17 Delivering on the Vision Payment Methods Invoices, Orders and Payments Your Customers Customer Profile

18 Omni-channel Requires a New Architecture ecommerce Sites Customer Mobile Apps Contact Center Sales and Service Mobile Apps Customer Self-service Portal Retail Customer Master Payment Tokens Order and Transaction History Analytics CRM + Global Payment Processing Back-end Systems Order Fulfillment Billing Financials

19 Acromobile Payment Features Your Team Contact Center Field Sales Service Finance Reps Your Customers Virtual terminal Send payment requests Transaction history Card on file Mobile enabled for field sales and service Payment portal Pay by QR code and links Login to pay Mobile optimized Bill presentment ecommerce Tokenization Tax Calculation Authorizations Multiple Profiles Workflow Analytics

20 Acromobile Payments - Demo Payment Process for Your Team Customer Payment Experience Analytics: Dashboards and Reports

21 Ideal Business Uses and Revenue Opportunities Cross Sell Products and Services - Extended warranties and premium support Field Service Payments Omni-Channel Payments Online Bill Presentment and Payment B2B ecommerce Collections Process Improvement Sell Products with Instant Checkout

22 Getting Started 1 Install Acromobile Payments from AppExchange 2 3 Link to Your CyberSource Account Start Transacting 4 Contact Us for Ideas on How to Extend and Customize

23 Q&A

24 How to Reach Us Acromobile CyberSource