Top 5 Strategies Every Siebel Customer Must Consider

Transcription

1 Featured Speaker Top 5 Strategies Every Siebel Customer Must Consider November 14, 2013 To request a copy of today s webinar slides, clientservices@riministreet.com

2 Speakers J. Bruce Daley VP & Principal Analyst Constellation Research Hari Candadai VP, Product Strategy Rimini Street, Inc. 2

3 Legal Disclaimer This webinar is developed and presented by Rimini Street, Inc. ( Rimini Street ) and is not sponsored by, endorsed by, or affiliated with Oracle Corporation or any other party. Except as noted herein or required by law, the contents of the webinar and any documents associated with it are subject to the intellectual property rights of Rimini Street. This webinar and the documents associated with it may also contain proprietary or confidential information intended for disclosure only to the intended recipient, and accordingly the webinar contents and any documents associated with it shall not be reproduced, posted, adapted or redistributed directly or indirectly, in whole or in part, in any medium without the express written consent of Rimini Street. The information in this webinar is provided as is. Except as otherwise expressly provided in writing by Rimini Street, Rimini Street assumes no liability whatsoever and disclaims any express, implied or statutory warranty relating to the information presented or to Rimini Street s services, products, or inventions, including, without limitation, the implied warranty of merchantability, fitness for a particular purpose, or non-infringement. In no event shall Rimini Street be liable for any direct, indirect, consequential, punitive, special, or incidental damages (including, without limitation, damages for loss of profits, business interruption, or loss of information) arising out of the use or inability to use the information. Rimini Street makes no representations or warranties with respect to the accuracy or completeness of the contents of the information presented, and reserves the right to make changes to the information, services, products, or inventions contained herein at any time, without notice Rimini Street, Inc. All rights reserved. The Rimini Street word mark, logo, combinations thereof, and other marks are trademarks of Rimini Street, Inc. Oracle, PeopleSoft, JD Edwards, Siebel, Oracle E-Business Suite, Oracle Hyperion and Oracle Fusion are trademarks of Oracle Corporation. Other terms and product names may be trademarks of others. 3

4 Agenda Introductions Rimini Street Overview Where do you Stand with Siebel? Implications of the 5 Siebel Strategies Questions and Answers 4

5 Independent Support Value - Quick Recap We believe every enterprise software customer should have a choice of annual support providers Rimini Street support replaces your software vendor annual support Best value in enterprise software support Award-winning client service and responsiveness 50 percent savings on annual support fees Avoid costly, required upgrades Premium support program with additional support features included at no extra cost 9 product lines Siebel, JD Edwards, PeopleSoft, Oracle E-Business Suite, Oracle Retail, Oracle Database, Hyperion, SAP and BusinessObjects. Global service offering Contracted support in more than 70 countries across four continents Tax, legal, and regulatory capability nearly 200 countries Independent support industry leader The leading provider for third-party maintenance services is Rimini Street. Paul Hamerman, VP, Forrester Research Application Upgrades: How To Make Upgrade Decisions When Business Value Proves Elusive, June 25,

6 Sample of Rimini Street Clients October 2013 Fortune 500 and Global 100 6

7 Polling 1 Which of the following Siebel products does your organization use? (Select all that apply) CRM 6.x CRM 7.x CRM 8.0 CRM 8.1 CRM 8.2 None of the above 7

8 TM San Francisco Andalucia Belfast Boston Chicago Colorado Springs Cupertino Denver Irvine London Madrid New York NOVA Pune Sacramento Santa Monica Sedona Sydney Tokyo Toronto Washington, D.C Constellation Research, Inc. All rights reserved. Client Confidential

9 November 14, 2013 Where Do You Stand With Siebel? The State of Siebel in 2013 and Five Strategies to Move Forward J. Bruce Daley VP & Principal Analyst Constellation Research TM Constellation Research, Inc. All rights reserved. Client Confidential

10 Siebel Technology is 20 Years Old Jurassic Park Janet Jackson Cheers Iron Man 3 Bruno Mars NCIS World Wide Web 500 pages World Wide Web 4.09 billion pages Constellation Research, Inc. All rights reserved. Client Confidential

11 Signs of Robustness Large installed base Oracle supports as do third parties Annual Oracle enhancement release Annual Oracle bug fix release Every necessary service is available Oracle financially stable Training from Oracle and third parties Consulting services available from Oracle and third parties Constellation Research, Inc. All rights reserved. Client Confidential 11

12 Signs of Maturity Installed base shrinking Not all customers keeping current On premise distribution model out of fashion Dated look and feel People with Siebel experience leaving field Fewer and fewer people being trained Consultants moving to other practices Constellation Research, Inc. All rights reserved. Client Confidential 12

13 Oracle s Plans Constellation Research, Inc. All rights reserved. Client Confidential 13

14 Who is Confusing the Market? Competitors Short term traders Oracle sending mixed messages Constellation Research, Inc. All rights reserved. Client Confidential 14

15 Five Strategies Move Forward Move Away Restart Innovate Around the Edges Stand Pat Keep current Limit customizations Integrate Advocate with Oracle Convert to cloud Stay on current release Plan for a long conversion Evaluate Clean data Choose a new strategy when finished Bring in third parties to extent application life Make sure of version Stay on current version Customize extensively or not at all Constellation Research, Inc. All rights reserved. Client Confidential 15

16 How to Determine The Best Strategy Read Constellation Research s The State of Siebel 2013 Report Download it at : Participate in the Constellation Survey Study the Oracle Road Map for Siebel November 21, 2013 at 8:30 AM PST - Get Social with Siebel Webinar Constellation Research, Inc. All rights reserved. Client Confidential 16

17 Thank you J. Bruce Daley Constellation Research, Inc. All rights reserved. Client Confidential 17

18 TM San Francisco Andalucia Belfast Boston Chicago Colorado Springs Cupertino Denver Irvine London Madrid New York NOVA Pune Sacramento Santa Monica Sedona Sydney Tokyo Toronto Washington, D.C Constellation Research, Inc. All rights reserved. Client Confidential

19 Polling 2 Which of the 5 strategies for Siebel are you planning to implement? (Select all that apply) 1. Move Forward 2. Move Away 3. Restart 4. Innovate Around the Edges 5. Stand Pat 6. Not Sure 19

20 Implications of the 5 Siebel Strategies Hari Candadai VP, Product Strategy Rimini Street, Inc.

21 Implications of the 5 Siebel Strategies Move Forward Move Away Restart Innovate Stand Pat Keep current Limit customizations Integrate Advocate with Oracle Convert to cloud Stay on current release Plan for a long conversion Evaluate Clean data Choose a new strategy when finished Bring in third parties to extend application life Make sure of version Stay on current version Customize extensively or not at all Stay with Oracle and keep paying maintenance Convert to cloud and reduce costs during transition Leverage support and reduce costs until a new strategy is chosen Pay for innovation with maintenance savings Support customizations and reduce costs while evaluating Continued costs No customization support Independent Support Slash maintenance costs by 50% Support for customizations Innovate around the edges Funding for innovation Upgrade from archives Expand geographies Bridge support 21

22 Siebel Support Timelines Customers on Siebel 7.x aren t receiving any new functionality. Siebel Innovation Packs contain OFM technology upgrades and not much new functionality coming in future.* 75% of Siebel customers expect to use until 2023+** Collaborate 2013, Oracle Corporation, 2013 ** Siebel Observer and Siebel Essentials Release Survey Results on Future of Oracle Siebel PRWEB, June 11 th,

23 What Oracle is Adding 2013 Siebel Key Release Highlights x/8.2.2.x: Security Enhancements Enhanced BI Publisher Reporting Open UI Framework Connected Mobile Solutions High Availability Advanced Scheduling and Dispatching * Announced at Oracle Open World 2012, Oracle Corporation,

24 Upgrading is Not Right for Everyone The Siebel roadmap is paved with Oracle technology Oracle Fusion Middleware and Oracle Engineered Systems = LOCKIN* Time between Siebel releases increasing to allow technology replacement.** CRM 8.1.x November 2008 (9 Months) CRM 8.2.x November 2011 (36 Months) CRM 8.3.x 2015? (48 Months?) * Why Oracle Fusion Middleware is the Best Middleware for Siebel Applications, Oracle Corporation White Paper, April 2010 ** Oracle Lifetime Support Policy, Oracle Corporation,

25 Perception versus Reality Perception: New features and functions and enhancements Improved user experience Reality: Enhancements are nice to haves with no meaningful ROI Improved user experience requires adoption of Oracle Fusion Middleware components Significant endeavor to implement 25

26 Adopt Fundamentally Different Support Philosophy Rimini Street is passionate about providing clients the most responsive and effective enterprise software support in the industry delivered through direct personal relationships with highly experienced expert engineers. Engineers Assigned Directly to Each Client Every client is assigned a Primary Support Engineer (PSE) with an average of 15 years of real-world experience 30-Minute Guaranteed Response With average engineer to client response time of 3 ½ minutes IT Vendor of the Year Every Issue is Important Our PSEs immediately begin working your issue without requiring clients to justify first Relevant Service We offer additional support including support for customizations at no additional charge Engineer Compensation Based on Client Success Compensation based on client satisfaction and retention 26

27 Innovate Around Edges with Mobile Enterprise Application Platforms MEAP s Do not require upgrades Support current releases Avoid expensive dead ends Allow future flexibility Pre- Built Flexible Siebel CRM Open Source Android, BB ipad, iphone 27

28 Rimini Street Siebel Clients Signed over 75 clients to date Rimini Street Siebel clients represent nearly every industry sector Siebel clients range in size from small organizations to global organizations with more than 500,000 employees operating in 200 countries and territories 28

29 Our Recommendation: Take Back Control. Get off the CRM Treadmill 29

30 Questions and Answers J. Bruce Daley VP & Principal Analyst Constellation Research Hari Candadai VP, Product Strategy Rimini Street, Inc. Please submit your questions in the chat box now! 30

31 Thank you Webinar slides To request a copy of today s webinar slides, clientservices@riministreet.com Webinar playback The recorded version of this webinar will be available shortly after this broadcast and you will receive an with the playback instructions. Participate in the Constellation Survey and get a copy of the report We will you the following resources after the webinar: Constellation Research Report: The State of Siebel in the 2013 Market Rimini Street White paper: Understand Your Upgrade and Annual Support Options. For more information or the latest analyst report, contact Rimini Street at: Tel: Intl: