Embracing Uncertainty and Change The Key to Driving Value in Turbulent Times
|
|
- Emmeline Warner
- 5 years ago
- Views:
Transcription
1 Summit June 2011 London, UK europe.gartner.com/ppm Trip Report Embracing Uncertainty and Change The Key to Driving Value in Turbulent Times The 2011 Gartner PPM & IT Governance Summit was held on June in London. The conference drew attendees from a wide range of industries and organizations. At the second EMEA Gartner PPM & IT Governance Summit, what attendees told us they had on their minds were: 1. Effective Reporting and executive dashboards 2. How do business strategy and project portfolio management fit 3. How best is IT Demand managed, prioritized, balanced vs Resources? 4. What are the secrets of top-performing, most mature PMOs? 5. How can I improve my organization s PPM Maturity Level? This year s Summit addressed these pressing issues (and many more!) through a mix of presentations, case studies, workshops, and roundtables that featured the latest research from Gartner, and many opportunities to discuss and share with analysts as well as hundreds of highly qualified PPM & IT Governance leaders. The Audience 32 countries 21 European countries Africa, Asia, Middle East and North America Industry Sectors Other Retail & Wholesale 4% 9% Financial Services Utilities 23% 6% Healthcare & Pharmaceutical 8% IT & Telecoms Users 15% 16% Government & Other Public Sectors During the next 6-12 months how will your budgets evolve for 19% Manufacturing Project Portfolio Management 32% 59% 9% Project/Program Management Office Implementation/Operation 21% 73% 6% Program Management 22% 75% 3% IT Governance 28% 72% Increase Remain the same Decrease
2 Summit 2011 Trip Report 2 Findings From Gartner PPM & IT Governance Summit 2011 Here are key recommendations from this year s most popular Gartner-analyst sessions especially useful for your 2012 planning and strategy considerations. Robert A. Handler Audrey L. Apfel Managing Vice President The New PPM Normal: Increased Complexity and Constant Change, and New Approaches to Embrace These Acknowledge complexity and its complications on PPM. Identify complex adaptive systems within PPM, and treat them accordingly. Continue to apply known best practices to the simple and complicated PPM situations. Embark on the journey to understanding complexity. Creating and Executing an Effective Governance Process Carefully manage the tug of war between control and agility. Constantly review standing and project governance processes and streamline. Remember that the more mature the governance, the more agile it is. Adapt governance processes to your investment portfolio and to your enterprise maturity level. Matt Light Vice President Communicating About Projects: Using Reports and Dashboards to Drive Actions and Decisions Review your communications for fit fit to role, fit to style, fit to goal. Change as required. Proactively plan executive reporting and communications based on specific audience needs for taking action and making decisions. Report less, analyze more and recommend actions. Use reporting and information to ask new questions. Mature project communications by adding levels then trends, then comparatives and integrating the same into comprehensive casual models. Managing IT Demand: How to Do It, How Much to Do and How to Find the Resources Define your boundaries and stick to them. Ensure the organization doesn t move without quality input. Create, review or refine characters for all groups, boards, bodies, functions involved in demand intake. Make sure they know what to do and why they re doing it. Publish and communicate this information. Define an appropriate set of investment categories and a scoring framework for the project portfolio. Add relevant analysis and recommendations to all information gathered and presented throughout the process. This is where the PPM leaders add value. Don t just throw it over the wall. Don t just prioritize demand, manage it. Develop good information and visibility into resources and other constraints. The Lean PMO: Find Value and Cut Waste on IT Projects and Beyond A lean PMO applies these five principles of lean to projects, processes and itself: value, value stream, perfection, flow and pull. A lean PMO targets waste; it doesn t contribute to it. Help define direct and indirect value in projects charters. Rapid improvement events (kaizen) harness cross-functional knowledge to cut waste. Create a new IT self-image: getting better every day. Reward project managers and team members for identifying process and quality issues. Measure business improvement (not just project metrics). Just do it improvement is part of the PMO mission. Carol Rozwell Shepherding Successful Projects: The Art and Science of Change Management Seek out change masters in the organization and leverage their expertise. Update traditional change management approaches based on new research into cognition and human motivation. Incorporate techniques into the project team s toolkit that help them gain a better understanding of the change targets requirements and motivations. Utilize engaging communication mechanisms that tap into people s emotions to explain the change imperative.
3 Summit 2011 Trip Report 3 Conference Highlights 3 Tracks: Track 1: Better Governance Challenges and Solutions Track 2: Programs, PMOs and the Action Engine Track 3: IT Portfolios and IT Investments: It s All About Maximizing Returns 6 Keynote Sessions featuring Gartner analysts and industry visionaries: State of the Art What s Hot and What s Not in PPM and IT Governance Guru Keynote: The Era of Constructive Visions Has Begun Are You Coming? Guest Keynote Panel Discussion: PPM and IT Governance amid Turbulence and Change New Directions Panel Discussion: PPM & IT Governance in Turbulent Times A View From the Industry Managing IT Demand: How to Do It, How Much to Do, and How to Find the Resources Gartner Closing Keynote: Top 10 Key Takewaways and Future Research Ideas 17 Gartner Track Sessions including: The Lean PMO: Find Value and Cut Waste on IT Projects and Beyond PPM Roles and Staffing Models You Can Use Creating and Executing an Effective Governance Process Living With Application Risk for Portfolio Managers Are You Ready for an EPMO? 5 End-user case studies: Succeeding With Investment Portfolio Governance Focusing on Transparency, Agility, Strategic Alignment and Business Value (DnB Nor) Spreading Best Practices From IT to Business Management Transforming an IT-PMO into a Shared Services PMO (Sol Meliá Hotels & Resorts) From Multi-programmes to Portfolio Getting the Real Business Value from Portfolio Management (Network Rail) Good Governance not Bureaucracy Implementing an Enterprise Change Management process in a Dynamic Results-Driven Environment (ICAP) Driving PPM Adoption Through an Integrated Project Management, EA and Quality Management Approach 5 Roundtable discussions (Gartner analyst-moderated) some selected topics: Fostering Enterprise Risk Taking and Innovation Helping Change Happen Enterprise PPM and PPM for New Product Development You re Doing What? Explaining Resources to Executives From Business Case to Benefits Review Why ROI Is Only Half as Good as You Might Think 3 How to sessions: How Can I Assess and Control Project Risk? How Can I Measure Value and Cancel Programs and Projects That Eat Up Cash? How Can I Target and Quantify PPM Process Inefficiencies? 4 Best-practices workshop series: Effectively Managing Your IT Investments to Deliver Measurable Business Value The Gartner IT Score Maturity Model for Program and Portfolio Discovering Portfolio Management Best Practices That Really Work PPM Worst Practices: Pitfalls Peers Have Learned to Avoid Stay Connected Join your colleagues on the Gartner PPM & IT Governance (Xchange LinkedIn group and Twitter community. linkedin.com #gartnerppm
4 Summit 2011 Trip Report 4 It was very informative and gave great insight into areas we are looking to develop in our organization. Gartner Keynotes Audrey L. Apfel Managing Vice President Donna Fitzgerald Vice President State of the Art: What s Hot and What s Not in PPM and IT Governance In this opening panel, Gartner analysts tested your views on the future direction of PPM and IT Governance, and on common wisdom for the same. The panel presented research that confi rmed whether or not your plans and direction are right on target. The role play concept (CIO, CFO, etc) was excellent and provided an insight into senior management perspective on PPM outputs Thought provoking- got me thinking! Managing IT Demand: How to Do It, How Much to Do, and How to Find the Resources In this presentation attendees were provided a straightforward approach to demand management to help IT and other centralized organizations deal with competing initiatives and multiple stakeholders. Audrey described what a good process is, from demand intake to prioritization and capacity planning. She also discussed the change management and political savvy required to institutionalize these practices. Excellent content delivered in a clear concise and engaging way. Gave lots of practical advice! Guest Keynotes Anne Skare Nielsen Managing Partner, Futurist The Era of Constructive Visions Has Begun Are You Coming? Success in the future is not about more but about better. Not about growth and ownership but about development and having access to. In this awe-inspiring keynote, Anne Skare Nielsen had the audience captivated by her message around the era of constructive visions we live in, where professionalism, ethics, and originality will rule over speed and adaptability. She gave insights and tips to help the audience change their mindset go from human doings to human beings and be able to listen louder to the world, to each other, and to ourselves. Very inspirational. Really helps to get a different mindset. Spot on with message & fabulous presentation with lots of energy! Mark Holden Director, Projects and Programmes, HMRC Steve DelGrosso PMI Board & Director of PM Center of Excellence, IBM Bradley Yorke-Biggs Director of Strategy, IT, Aston Martin Lagonda Andrew Boswell Manager PMO Services, Telefónica UK PPM and IT Governance Amid Turbulence and Change: New Directions In this well-received session, the keynote panel brought experience to bear on important questions such as: Can you still use last century s practices to govern and manage major IT initiatives and continue to endure poor governance and fragmented prioritization? Where will new answers and new directions come from, and what shape will they take? Numerous attendees participated with relevant follow-up questions to the panel s prior discussion and remarks. Good insight from senior execs! Very interesting discussion of future Roadmaps.
5 Summit 2011 Trip Report 5 Top Five Most-Attended Sessions Wondering what was on attendees minds? These sessions were the most popular at the Summit: Shepherding Successful Projects The Art and Science of Change Management Carol Rozwell Provided great insight into a range of effective change management techniques. Creating and Executing an Effective Governance Process Invaluable information that I can see me taking back to my organisation and getting people to sit up and listen about how important good Governance is! Top Five Best-Rated Sessions Creating and Executing an Effective Governance Process Managing IT Demand: How to Do It, How Much to Do, and How to Find the Resources Audrey Apfel Getting Started With PPM Metrics and KPIs Lars Mieritz Very useful & up to date subject Embracing Agile Project Leadership Making Better, Faster, Cheaper a Reality Donna Fitzgerald Great presentation of reality. Practical viable advice that works Gartner Events On Demand Have you missed a session or would you like to see those ah ha moments again? All full conference attendees receive free online streaming of the available sessions for one year! PPM Applications Update, 2011: Introducing Gartner s PPM UNIVERSE of Market Research & Analysis Dan Stang Excellent insight, it totally makes sense! High quality recordings feature synchronized video, slides and captions so you can experience the session exactly as it happened live. 1 2 Guru Keynote: The Era of Constructive Visions Has Begun Are You Coming? Anne Skare Nielsen 3 A Leadership Framework for Achieving Successful Governance Case Study: Succeeding With Investment Portfolio Governance Focusing on Transparency Hannah Cook, Executive Vice President, DnB Nor; Hans Petter Dramstad, Director Consulting, Gartner 1. Slides or other images presented are synchronized to the video and captions for a complete like you were there experience. 2. Features convenient options to personalize your viewing experience. 3. Full video of presenters allows you to see them as if you were there. 4. Synchronized speaker captions can be searched to help quickly jump to the presentation points you most want to hear. You can also share your Gartner Summit experience with colleagues or watch or listen while traveling. Special on-site price of $295 USD for the downloadable content to share with colleagues or view offline any time. Price increases to $395 after the event Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, info@gartner.com or visit gartner.com. Produced by Marketing Communications.
6 TM Gartner PPM & IT Governance Summit 2011 Trip Report 6 Thank you to our Sponsors Premier Platinum Silver Bronze Very well-rounded subject matter with proactive and thoughtprovoking content and speakers. Thank you to our Event Partners Association Partner Media Partners Gartner PPM & IT Governance Summit 2012 takes place June, in London. gartner.com/eu/ppm
Gartner PPM & IT Governance Summit 2011
Gartner PPM & IT Governance June 20 22 San Diego, CA The 2011 Gartner PPM & IT Governance Summit was held June 20 22, at the Manchester Grand Hyatt in San Diego, CA. The conference drew attendees from
More informationConference summary report
Thank you for making Symposium/ITxpo 2011 our most inspiring event ever. Your enthusiasm, insights and willingness to share with your peers is why Gartner Symposium/ITxpo is the world s largest and most
More informationGartner Portals, Content & Collaboration Summit Trip Report. Overview. Engage, Collaborate, Innovate: Thriving in the Digital Enterprise
Gartner Portals, Content & Collaboration Summit 2014 Engage, Collaborate, Innovate: Thriving in the Digital Enterprise Trip Report The annual Gartner Portals, Content & Collaboration Summit was held on
More informationConference summary report
Thank you for making Symposium/ITxpo 2011 our most inspiring event ever. Your enthusiasm, insights and willingness to share with your peers is why Gartner Symposium/ITxpo is the world s largest and most
More informationThe World s Most Important Gathering of CIOs and Senior IT Executives
The World s Most Important Gathering of CIOs and Senior IT Executives The World s Most Important Gathering of CIOs and Senior IT Executives 30 October 2 November / Gold Coast, Australia gartner.com/au/symposium
More informationThe World s Most Important Gathering of CIOs and Senior IT Executives
The World s Most Important Gathering of CIOs and Senior IT Executives The World s Most Important Gathering of CIOs and Senior IT Executives 1 5 October 2017 / Orlando, Florida gartner.com/us/symposium
More informationTRIP REPORT. Gartner Portals, Content & Collaboration Summit Engage to Succeed in the Mobile, Social, Digital Enterprise. Overview SAVE THE DATE
Gartner Portals, Content & Collaboration Summit 2013 Engage to Succeed in the Mobile, Social, Digital Enterprise TRIP REPORT SAVE THE DATE The Gartner Portals, Content & Collaboration Summit 2013 was held
More informationIBM Software Rational. Five tips for improving the ROI of your software investments
IBM Software Rational Five tips for improving the ROI of your software investments 2 Five tips for improving the ROI of your software investments It s estimated that companies may waste billions of dollars
More informationConference summary report
Thank you for making Symposium/ITxpo 2011 our most inspiring event ever. Your enthusiasm, insights and willingness to share with your peers is why Gartner Symposium/ITxpo is the world s largest and most
More informationHow to Measure PMO IMPACT. Laura Barnard June 21, 2018
Laura Barnard June 21, 2018 HOUSEKEEPING ITEMS Everyone will be muted throughout the entire presentation You are welcome to ask questions at any time using the chat and/or Q&A feature We will have a brief
More informationExceptional vs. Average: What Top Leaders Do Best
Consulting Exceptional vs. Average: What Top Leaders Do Best 1 leadership drivers to move from vision to results. Exceptional vs. Average: What Top Leaders Do Best 1 leadership drivers to move from vision
More informationJoin us. And Imagine.
Automation Anywhere s Premier Customer Experience New York, NY April 16-17, 2019 #AAImagine Join us. And Imagine. A two-day experience for customers, partners and bots where knowledge and vision will frame
More informationEMEA Summit Sponsorship Opportunities 2017
EMEA Summit Sponsorship Opportunities 2017 CONTENTS: The Garttner Summit Spotlight Top Five Reasons to Sponsor a Gartner Summit Event For more information about sponsoring, email european.exhibits@gartner.com
More informationThe 10 must do steps to ensure successful and rapid adoption of your new PPM solution
The 10 must do steps to ensure successful and rapid adoption of your new PPM solution In the world of PPM, cutting edge software can have a profound impact on how your projects, resources and portfolios
More informationConference summary report
Thank you for making Symposium/ITxpo 2011 our most inspiring event ever. Your enthusiasm, insights and willingness to share with your peers is why Gartner Symposium/ITxpo is the world s largest and most
More informationBusiness Architecture Fundamentals
Course Description 3 day - expert led hands-on In this turbulent and increasingly competitive global economy, and the rapid pace of change in business models involving changing technology and customer
More informationStrategy Coaching Kit
We were at a crossroads in our department continue the same inefficient siloed work habits or adopt a new way of working as collaborative, compassionate partners toward the same goal. Patti s coaching
More informationNov 7 8, 2018 New York
Nov 7 8, 2018 New York Organizations change only when people change. With strong organizational change management strategies, you can advance the transformation of your company s cultural and technological
More informationLeadership styles that drive sustainability
Leadership styles that drive sustainability By Ana Dutra, Peter Everaert, Shelly Fust, and Jay Millen April 2011 In advance of the Sustainability Conference in Montreux, April 4-8, 2011, the World Business
More informationContent type preferences. Information source preferences
A TechTarget Media Consumption Comparative Research Brief Marketing strategies vs. IT buyer demands Identify where your strategies are parallel, lagging or in reverse Marketing strategies vs. IT buyer
More informationPMO QUICK TIP GUIDE FOR ESTABLISHING, SUSTAINING, AND ADVANCING YOUR PMO. Quick Tip Guide compliments of PMO Symposium San Diego, California, USA
PMO QUICK TIP GUIDE FOR ESTABLISHING, SUSTAINING, AND ADVANCING YOUR PMO Quick Tip Guide compliments of PMO Symposium San Diego, California, USA 1 ESTABLISH A NEW PMO At some stage in your journey as a
More information2019 CIO Agenda: Secure the Foundation for Digital Business Six key take-aways for a successful transformation
2019 CIO Agenda: Secure the Foundation for Digital Business Six key take-aways for a successful transformation 1 2019 CIO Agenda: Secure the Foundation for Digital Business Prepare for the new era of enterprise
More informationPROACTIVE ADOPTER SERIES: How cloud solutions can modernize your business
PROACTIVE ADOPTER SERIES: How cloud solutions can modernize your business If you run a small or midsize business (SMB), you re likely wondering if migrating elements of your company s data and systems
More informationGartner CIO Academy: Where Leaders Learn
Gartner CIO Academy: Where Leaders Learn March 10 13, 2008 Coral Gables, FL September 16 19, 2008 San Jose, CA November 18 21, 2008 Tarrytown, NY Gartner CIO Academy is invaluable. The content is current,
More informationAchieving High Performance by Aligning the B-to-B Revenue Engine
Achieving High Performance by Aligning the B-to-B Revenue Engine Conference Overview Ever notice how much better things are when we re together? Together with our friends, our families, our colleagues
More informationPMO In A Box. Prepared for UBS
PMO In A Box Prepared for UBS Roadmap Why PMO In A Box? Establish PMO Governance Standardize Methodology Create a Stakeholder Partnership Plan 2 PMOs Are In Transition 3 CEB PMO Executive Council pmo in
More informationManaged Change Academy. iugowerx Inc. Bankers Hall 888, 3rd Street SW 10th Floor, West Tower Calgary, AB. T2P 5C5
Managed Change Academy iugowerx Inc. Bankers Hall 888, 3rd Street SW 10th Floor, West Tower Calgary, AB. T2P 5C5 W. iugowerx.com E. connect@iugowerx.com iugowerx is LaMarsh Global's exclusive licensed
More informationGartner Customer Strategies & Technologies Summit 2016
EARLY-BIRD DISCOUNT Save 325 by 18 March Gartner Customer Strategies & Technologies Summit 2016 25 26 May London, U.K. gartnerevent.com/eu/crm Key Benefits Develop a bimodal IT strategy for CRM Influence
More informationActionable Insights from Knowledge Hubs and Mobile App Discussion Channels
Actionable Insights from Knowledge Hubs and Mobile App Discussion Channels PMO Symposium 2016 The following slides capture and consolidate the insights shared by your peers at various knowledge hubs and
More informationIDC Enterprise Analytics & Big Data 2015
POST-EVENT REPORT IDC Enterprise Analytics & Big Data 2015 Big Data for Business Value Welcome Dear colleague The enterprise world has reached a crossroads where technology and analytics are coming together.
More informationMicrosoft Dynamics 365 for Marketing. CAPABILITIES GUIDE Dec 2017
Microsoft CAPABILITIES GUIDE Dec 2017 Microsoft TURN PROSPECTS INTO BUSINESS RELATIONSHIPS Microsoft is a marketing automation solution that can help companies that need more than basic email marketing
More informationLeading in a Changing World
Leading in a Changing World Module 3 IBM Packaged Grant Leading in a Changing World This workshop is available in the following three modules Supporting Creative & Innovation Leaders The Innovation Process
More informationEMPLOYEE ENGAGEMENT BENCHMARK STUDY, 2017
EMPLOYEE ENGAGEMENT BENCHMARK STUDY, 2017 ANNUAL STUDY EXAMINES 5,000+ U.S. EMPLOYEES By Bruce Temkin, CCXP Customer Experience Transformist & Managing Partner Aimee Lucas, CCXP Customer Experience Transformist
More information10 STEPS TO SUCCESSFUL ITSM TOOL SELECTION
10 STEPS TO SUCCESSFUL ITSM TOOL SELECTION INTRODUCTION Replacing your IT Service Management (ITSM) tool can be a major project. It s likely to be disruptive but should bring significant benefits to your
More information2019 BUSINESS FORECASTING AND ANALYTICS FORUM MARCH 25-26, 2019 SAN FRANCISCO, CA
2019 BUSINESS FORECASTING AND ANALYTICS FORUM MARCH 25-26, 2019 SAN FRANCISCO, CA DAY 1 - MONDAY, MARCH 25 TH, 2019 7:45am Registration and Breakfast 8:15am Welcome and Opening Comments 8:30am Opening
More informationLinkedInTips. 12 Simple Strategies that Get Results! Branding and Optimization Strategy 1 - NAME FIELD
LinkedInTips 12 Simple Strategies that Get Results! Branding and Optimization Strategy A strong, memorable brand occurs when you create the right kind of emotional response you want your contacts, potential
More informationPgMP Exam Prep Training - 4 Days
PgMP Exam Prep Training - 4 Days Course Length: 4 Days Course ID: PgMP Credits: 21 PDUs Course Duration: 3 or 4 days (Live in person or online class) Course Level: Advanced Day workshop- PgMP Boot Camp
More informationProgram and Portfolio Management Leadership Vision for 2017
Program and Portfolio Management Leadership Vision for 2017 Gartner research excerpt from full document G00313570 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered
More informationManaging When the Future Is Unclear
REPRINT H04QGH PUBLISHED ON HBR.ORG JANUARY 09, 2019 ARTICLE STRATEGIC THINKING Managing When the Future Is Unclear by Lisa Lai STRATEGIC THINKING Managing When the Future Is Unclear by Lisa Lai JANUARY
More informationImplementing SAFe: A Roadmap
Implementing SAFe: A Roadmap Effecting change to achieve the business benefits of SAFe By Dean Leffingwell Chief Methodologist and Creator of SAFe 2017 Scaled Agile, Inc. All Rights 2017 Scaled Reserved.
More informationFive Best Practices PMOs Can Use to Effectively Support Organizational Change
Five Best Practices PMOs Can Use to Effectively Support Organizational Change Published: 14 September 2017 ID: G00301948 Analyst(s): Mbula Schoen The fast pace of change requires program and portfolio
More informationProject Manager Skills Benchmark SPONSORED BY
e et pl m a co dat s de vey clu ur In s Project Manager Skills Benchmark 2015 SPONSORED BY 2 Project Manager Skills Benchmark 2015 INTRODUCTION PM Solutions Research has been surveying organizations about
More informationSESSION 401 Thursday, November 2, 10:15am - 11:15am Track: The Strategist
SESSION 401 Thursday, November 2, 10:15am - 11:15am Track: The Strategist Is the SMO Still ITSM's Best-Kept Secret? Phyllis Drucker Senior Consultant, Linium phyllis.drucker@linium.com Session Description
More informationPut Your People First. Best practices for a smooth retail technology rollout
Put Your People First Best practices for a smooth retail technology rollout Plan for change. It makes all the difference. A workforce management solution streamlines processes, boosts associate productivity,
More informationGLOBAL CENTRE OF EXCELLENCE (GCE) EXCEL AND LEAD
Internationally Accredited Certifications Leader in the Professional Training and Certification Industry GLOBAL CENTRE OF EXCELLENCE (GCE) EXCEL AND LEAD Website: www.gcenet.com Email: info@gcenet.com
More informationHow to Sell Marketing Automation to Executives
How to Sell Marketing Automation to Executives 1 MODERN MARKETING IS POWERED BY MARKETING AUTOMATION You know you can t excel at marketing using email blasts and spreadsheets. You need marketing automation.
More informationStrategic Planning and Portfolio Management. Bob Frasier March 22, 2018
Strategic Planning and Portfolio Management Bob Frasier March 22, 2018 HOUSEKEEPING ITEMS Everyone will be muted throughout the entire presentation You are welcome to ask questions at any time using the
More informationThe Modern PMO: Powerful. Configurable. Social. CA PPM Version 15.3
The Modern PMO: Powerful. Configurable. Social. CA PPM Version 15.3 A faster path from insights to action The ability to analyze change and respond quickly is essential in any competitive market. Organizations
More informationDYNAMIC TEMKIN GROUP SPEAKERS
delivers highly HIGH- IMPACT SPEAKERS FOR ALMOST ANY EVENT helps many of the world s leading brands transform their customer experience. Our CX Transformists can share their deep expertise and compelling
More information2019 FINANCIAL FORECASTING & TRANSFORMATION SUMMIT MARCH 25-26, 2019 SAN FRANCISCO, CA
2019 FINANCIAL FORECASTING & TRANSFORMATION SUMMIT MARCH 25-26, 2019 SAN FRANCISCO, CA DAY 1 - MONDAY, MARCH 25 TH, 2019 7:45am Registration and Breakfast 8:15am Welcome and Opening Comments 8:30am Opening
More informationCreate Brand Advantage With Perpetually Connected Customers
Forrester s Forum For Marketing Leaders Create Brand Advantage With Perpetually Connected Customers 21 22 May 2013 London Register before 13 April and save 200! Register before 13 April and save 200! Visit
More informationPM & BA Partnership Business Success in the New Economy
PM & BA Partnership Business Success in the New Economy Critical Business Practices for the 21st Century A Workshop by Kitty Hass IIBA Board of Directors Principal Consultant, Kathleen Hass & Associates,
More informationAccessibility and Inclusion for the Modern Marketer. Create experiences that engage everyone
Accessibility and Inclusion for the Modern Marketer Create experiences that engage everyone Table of contents 2 5 9 12 19 Introduction Transforming marketing services and customer experiences Chapter 1
More informationLeadership in Transforming Organizational Competitiveness Transformational IT
Overview Providing expert guidance on your digital journey Leadership in Transforming Organizational Competitiveness Transformational IT 12/6/2018 1 Agenda Something about Bill Bill s Philosophy Pick the
More informationLean Agile Product Development using the Scaled Agile Framework (SAFe )
Lean Agile Product Development using the Scaled Agile Framework (SAFe ) Eugene Nkomba, SPC4, ASQ-CMQ/OE March 14, 2018 3/7/2018 Waterfall vs. Agile It is not enough that management commit themselves to
More informationAchieving Organisational Goals. Accomplishing Strategic Initiatives. Implementation of Organisational Objectives. Stakeholder Management
Achieving Organisational Goals Accomplishing Strategic Initiatives Implementation of Organisational Objectives High Quality Training Courses presented by Internationally Recognised Expert Speakers Stakeholder
More informationHarness the Power of Your Organization's Improvement Potential Using The Lean Way
Harness the Power of Your Organization's Improvement Potential Using The Lean Way Doanh Do, The Lean Way September 26, 2017 CAPTURE AND LEVERAGE THE LEAN ADVANTAGE Presentation Agenda 1. What is Kaizen
More informationThe Partner PMO. April 19, 2017
The Partner PMO April 19, 2017 About me April Jorgensen Sr. Manager, IT Business and Project Management Office, Continental Resources, Inc. Immediate Past-President, Women s Energy Network of Greater Oklahoma
More informationSecrets of an Elite Project Manager. Expert tips for you and your team to get things done
Expert tips for you and your team to get things done 01 What s the secret to project management success? Surely it is about having a solid understanding of what drives the business, don t you think? Or
More informationNEW SKILLS AND PARTNERSHIPS IN IT ASSET MANAGEMENT
NEW SKILLS AND PARTNERSHIPS IN IT ASSET MANAGEMENT TRENDS FROM MATURING LICENSE MANAGEMENT TEAMS The Oracle LMS Steering Group Oracle Open World India 2017 New Delhi The Oracle License Management Services
More informationSession 702 Wednesday, October 23, 9:00 AM - 10:00 AM Track: Continual Service Improvement
Session 702 Wednesday, October 23, 9:00 AM - 10:00 AM Track: Continual Service Improvement KanBan, Kaizen, and Day Starts! Oh My! Katherine Lord Principal Consultant, Quint Wellington Redwood k.lord@quintgroup.com
More informationConference summary report
Thank you for making Symposium/ITxpo 2011 our most inspiring event ever. Your enthusiasm, insights and willingness to share with your peers is why Gartner Symposium/ITxpo is the world s largest and most
More informationSPONSORSHIP PROSPECTUS. Outperform 2019 May ARIA Resort Las Vegas
SPONSORSHIP PROSPECTUS Outperform 2019 May 21-23 ARIA Resort Las Vegas An Invitation to Our Partners Dear Valued PROS Partner, Each year, PROS hosts its annual Outperform conference for executives, practitioners
More informationUNLEASH YOUR POTENTIAL
SPONSORSHIP PROSPECTUS UNLEASH YOUR POTENTIAL May 14-16, 2019 The Waterfront Beach Resort, A Hilton Hotel Huntington Beach, CA WWW.REVX2019.COM WHAT S REV X? REV x, AvidXchange s annual conference, provides
More informationPre-Event Programme. Visit jda.com/focusconnect. November 13-15, 2017 The InterContinental London - O2
November 13-15, 2017 The InterContinental London - O2 Pre-Event Programme FocusConnect is returning to London in November 2017 for three days of valuable insight from industry leaders, educational workshops
More informationLeading the way in technology support
Leading the way in technology support How Frontrunners are pulling ahead In a world that demands continuous availability, IT environments need to be supported like well-honed racing teams support their
More informationPPM Benefits for the Project Management Office
benefits alignment value PPM Benefits for the Project Management Office Most organizations and technology leaders agree that even a modest investment in a project portfolio management solution can yield
More informationWhat to expect at Symposium/ITxpo
What to expect at Symposium/ITxpo Register now and see who s attending. gartner.com/za/symposium Turn your vision into action at Gartner Symposium/ITxpo 2017, where the world s top CIOs and senior IT leaders
More informationGartner PPM & IT Governance Summit 2012
Gartner PPM & IT Governance Summit 2012 May 21 23 National Harbor, MD gartner.com/us/ppm HOT TOPICS Project prioritization that works Public sector PPM Great IT governance Enterprise PPM issues beyond
More informationHow to maximise the impact of your induction programme
How to maximise the impact of your induction programme leolearning.com @leolearning INDUCTION MATTERS First impressions matter: how to maximise the impact of your induction programme Induction matters.
More informationStrategic & Agile Project Portfolio Management
Welcome Transforming your Project Portfolio Management Processes 1. Portfolio Management Sara Nuñez 2. Project Management Ali Forouzesh Objetive Bring awareness of the transformational needs of the project
More informationFinancial Forecasting
Financial Forecasting 2012 Predictive Intelligence Summit October 10-11, 2012 San Diego, CA Link financial forecasting to operational drivers and key performance indicators Incorporate continuous planning
More informationWomen in Law Leadership Academy
The ABA Commission on Women in the Profession, the Section of Litigation, and the Young Lawyers Division present the 2 nd Women in Law Leadership Academy March 30-31, 2006 Chicago, IL Women in Law Leadership
More informationProgram Management. a practical application. November 19 th, Project Management Symposium Breakout Session D
0 Program Management a practical application November 19 th, 2010 2010 Project Management Symposium Breakout Session D 1 Overview As projects become larger and more complex, the effective management of
More informationSOCIAL MEDIA STRATEGY. Creating Culture Making Impact Digital Transformation Stakeholder Engagement
SOCIAL MEDIA STRATEGY Creating Culture Making Impact Digital Transformation Stakeholder Engagement HSE November 2017 Introduction The Digital Age has transformed communications as we know it. Marketing
More informationIIBA MN PDD Sep 20, 2016
IIBA MN PDD Sep 20, 2016 Dr. Susan Heidorn BRMP, CBAP, PMP, CSM, HSDP Director of Business Solutions Watermark Learning, Inc. @DrSKHeidorn susanheidorn Enhanced 1 Performance. Enduring Results. Woman owned
More informationCareer opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London
Career opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London About Wolters Kluwer Financial Services Wolters Kluwer
More informationHR Transformation in The Digital Era. 7th June 2018
HR Transformation in The Digital Era 7th June 2018 by Amornratana Xuto moonxut@gmail.com (66) 892026315 Witansa Angwidjaja wit@go-up.work (66) 949918553 Go-Up.Work is an HR Tech and People Development
More informationThe Definitive Guide to Employee Advocate Marketing A SEVEN STEP GUIDE TO ENSURE SUCCESS
The Definitive Guide to Employee Advocate Marketing A SEVEN STEP GUIDE TO ENSURE SUCCESS The Definitive Guide to Employee Advocate Marketing A 7 STEP GUIDE TO ENSURE SUCCESS Overview Step 1: Make Your
More informationGartner Catalyst Technical Forum on Mobility & Cloud 2013
New one day event Gartner Catalyst Technical Forum on Mobility & Cloud 2013 25 September London, UK gartner.com/eu/catuk Mobility and Cloud in Action: Driving Enterprise Transformation Gain the insight,
More informationThe Agile PMP Teaching an Old Dog New Tricks
The Agile PMP Teaching an Old Dog New Tricks Why are we here today? What is Project Management? When will the project be done? How much will it cost? Do we all agree on what done looks like? What are the
More informationReinventing B2B media & events B2B MARKETING SURVEY KEY FINDINGS.
Reinventing B2B media & events 2018 B2B MARKETING SURVEY KEY FINDINGS www.contentive.com CONTENTS Introduction Methodology Key Findings» Future B2B Marketing Trends» Key Marketing Goals» Investment and
More informationIdeal Interview Process
ANATOMY OF AN Ideal Interview Process ANATOMY OF AN Ideal Interview Process Whether or not candidates become employees, their experience with your company from discovery to hire will have a direct impact
More informationAmerican Council for Technology- Industry Advisory Council (ACT-IAC)
Position Specification American Council for Technology- Industry Advisory Council (ACT-IAC) Chief Executive Officer 2018 2018 Korn Ferry. All Rights Reserved. POSITION SPECIFICATION Position Organization
More information2019 PRODUCT STRATEGY AND EXPERIENCE SUMMIT MARCH 27-28, 2019 SAN FRANCISCO, CA
2019 PRODUCT STRATEGY AND EXPERIENCE SUMMIT MARCH 27-28, 2019 SAN FRANCISCO, CA *Proposed agenda below session topics and times can change up until the forum* DAY 1 - WEDNESDAY, MARCH 27 th, 2019 7:45am
More informationTransforming HR Systems and Mindsets at Lenovo
Transforming HR Systems and Mindsets at Lenovo At a Glance Challenge Integrate the HR operations of Lenovo China with those of the global Lenovo organization to improve operational excellence and prepare
More informationWhite Paper Describing the BI journey
Describing the BI journey The DXC Technology Business Intelligence (BI) Maturity Model Table of contents A winning formula for BI success Stage 1: Running the business Stage 2: Measuring and monitoring
More informationOnline Community Success Kit AN ASSOCIATION EXECUTIVES GUIDE
Online Community Success Kit AN ASSOCIATION EXECUTIVES GUIDE COMMUNITY GUIDE: ASSOCIATION EXECUTIVES Association Leaders Need to Guide the Member Experience How is your organization evolving? Are you harnessing
More informationTHE EXECUTIVE ASSISTANT PRACTITIONER COURSE
Personal-Assistant-Tips THE EXECUTIVE ASSISTANT PRACTITIONER COURSE 3-day advanced-level EA training A comprehensive programme of high-level professional Executive Assistant training The Executive Assistant
More informationDriving a Development Culture
Driving a Development Culture Thank You for Joining Us!!! Today s Presenters Aisha Thomas-Petit Vice President, Human Resources, ADP Sandy Thomas Sr. Director, Global Talent & Development, ADP Agenda:
More informationAn Overview of Guiderails: Keeping Aligned and on Track
ESSENTIAL WHITE PAPERS An Overview of Guiderails: Keeping Aligned and on Track by Al Shalloway An Overview of Guiderails: Keeping Aligned and on Track by Al Shalloway A Net Objectives Essential White Paper
More informationReview. The Radtac Key to Change
The Radtac Key to Change Too few consultancies understand this they want to sell you their method, their solution and promise it will magically change your world; without bothering to learn what s unique
More informationNational Center for Healthcare Leadership. The Catalyst for Leadership and Organizational Transformation
Healthcare leadership needs to be prepared for its biggest challenges with intensifying demands on the industry for excellent outcomes and better value. Michael Porter in Redefining Healthcare National
More informationDeveloping Role-Based Change Competencies In an ECM Framework
P e o p l e. C h a n g e. R e s u l t s. Developing Role-Based Change Competency in an ECM Framework Prosci Webinar Developing Role-Based Change Competencies In an ECM Framework Copyright 2017 Prosci.
More informationCan t wait to see you there! Aspect Customer Experience July 29 August 1,
Past feedback has taught us that when it comes down to it, our customers want to gain two types of insights from the Aspect Customer Experience Conference: information about the Aspect product roadmap,
More informationTransform your business with Collaboration
Transform your business with Collaboration Vishakha Radia, Managing Director Customer Business Transformation: Collaboration and Mobility. Cisco Consulting Services. 3 Key Questions Today Why Capturing
More informationPLM Best Practices Drive Value April 2017
PLM Best Practices Drive Value April 2017 John MacKrell, Vice President, j.mackrell@cimdata.com Tel: +1.734.668.9922 Global Leaders in PLM Consulting www.cimdata.com Copyright 2017 by CIMdata, Inc. 1 Copyright
More informationFTIP Senior Executive & Leadership Development Training
FTIP Senior Executive & Leadership Development Training We thank you for your interest in the upcoming FTIP SES & Leadership Development training. Listed below are some of the upcoming workshops. Please
More informationHow a project approach will build change management capability across your organization
capability across your How a project approach will build change management capability across your Prosci Webinar How a project approach will build change management Enterprise Change Management Organizational
More informationThe Transformation of Transformation Maturity Assessment Workshop.
Welcome to this presentation, and thank you for your time to listen to it. The purpose of this presentation is to define and expose the Transformation domain, understand how strategically important it
More information