ValueMS TM. Getting the most out of your ERP Investments through Bristlecone ValueMSTM. Name: S.V.Easwer Designation: Senior Manager

Transcription

1 ValueMS TM Getting the most out of your ERP Investments through Bristlecone ValueMSTM Name: S.V.Easwer Designation: Senior Manager

2 Table Of Contents Introduction Bristlecone s ValueMS TM Framework Bristlecone ValueMS TM Advantage Introduction In today s world enterprise needs to be nimble and react to market changes to stay relevant and competitive. A high-performance IT infrastructure is essential and needs to operate at the speed of business. The 21st century IT organization is moving towards Business Outcome from a SLA based set up, in doing so IT is becoming a Business Partner than only an enabler as in the earlier times. In response to this the Target Operating models and the Pricing Models are also evolving. There were times when Time & Material or Fixed Price was often used pricing model but now it is mostly elements based costing eg. Cost per ticket or cost per user/seat or cost per simple enhancement or outcome based pricing. These pricing models are giving flexibility to the Business to pay as they use and introduce a context of variability. Same way the target operating model has moved away from Staff Augmentation to Co-Sourcing and finally to Managed Services. With over 20 years of experience in managing complex IT application and infrastructure environments Bristlecone is well positioned to offer a full set of Application Support and Maintenance solutions. Bristlecone can help the organizations to move from traditional support models and pricing models to more new age Agile and Outcome based models so that the business can be proactive in taking advantages of changes happening in the environment. Bristlecone s ValueMSTM Framework Bristlecone s managed services framework- ValueMS, replaces traditional ticket focused managed services models with a focus on delivering enhanced business value to the customer. ValueMS framework is an outcome based model and helps IT leaders manage and govern their application landscape through Ticket Reduction strategies, creating CTI based targeted Knowledge bases ensuring effective left-shift, proactive problem management, Automation and a business aligned operating model designed to offer agility and flexibility to meet the business changing needs. This framework lays foundation in Transition phase and further optimizes during the Manage phase, only to take the Customers Application Management to the next level of maturity in Value MS s Transform stage. 2

3 ValueMS TM Framework Lifecycle Unleashing the true Power of SAS white paper Figure 1: ValueMS TM Framework Lifecycle Customer Value Transition Manage Transform Lift and shift Setting the foundation Application Portfolio Rationalization Optimize business processes Increased business effectiveness & productivity Continual Service Improvement Transform business Processes & IT infrastructure Increase operational flexibility and savings Transition Lift & shift, no business disruptions Define and Land at the right Target operating model Mature processes to Managed Services and leverage Global support centre Manage Stabilize the Portfolio Competency centre to leverage best practices & partner with business Continual Service improvement Continuous improvement leading to around 8% year over year productivity in last 3 years Transform Work with business to transform the application footprint Bristlecone takes ownership for performance on business process KPI s Control costs and move to a variable cost model Focus on business process adherence, track data quality to improve application usage Bristlecone s ValueMS helps the Organizations to reduce the Run the Business cost and make it efficient and effective enabling the Organizations to focus and fund transform the business. Bristlecone helps the business monitor their IT estate in real time and focus on leveraging the latest technologies to keep the landscape current and efficient. 3

4 The Bristlecone ValueMSTM Advantage Our Focus Areasof ValueMSTM framework are detailed in the figure below. Figure 2: ValueMS TM Focus Areas Global Delivery Process Optimization, Incident reduction & De-customization Innovative delivery models e.g. Factory or Shared Cost Reduction Improved Application Mgmt. effciency Lower total cost of ownership Improved service levels to end users and quality of delivery Frees up Client resources to Focus on strategic business initiatives Increased flexibility by moving fixed costs to a variable cost model Business process standardization & KPI improvement Portfolio rationalization to meet business goals Keep it current: Upgrades and performance optimization Increase Business Value Increased Business Effectiveness Increased process standardization and productivity leveraging ERP systems Increased value of business applications by better alignment to changing business needs Increased operational flexibility by outsourcing standard business processes Our comprehensive set of AMS Offerings cover a wide range of spectrum from Application operations & Infrastructure support to Application Management and goes up to Value Delivery and benefit optimization. Figure 3: ValueMS TM Offerings 4

5 About the author XXXXX is an S&OP Lead at Bristlecone. He has a PhD in Management Science & Information Systems. Tapan has 28 years of experience in supply chain planning and business process optimization. His areas of expertise include business process re-engineering, S&OP implementation, integrated supply chain planning, and project management. Bristlecone is a premier Supply Chain Advisory and Analytics SaaS+ firm headquartered in California s Silicon Valley.We have offices in the United States,canada,United Kingdom, Germany, Switzerland, Singapore, Malaysia and India. Learn more at To set up a discussion with our team, please send your inquiry to sales@bcone.com 2017 Bristlecone Ltd. Bristlecone believes the information in this presentation is accurate as of the presentation date. The information is subject to change without notice. Bristlecone acknowledges the proprietary rights of the trademarks and product names of all companies mentioned herein. All Rights Reserved. 5

6 An ever increasing amount of data is being generated throughout supply chains, which can be used as an advantage. Irfan Khan CEO Bristlecone