NetSearch Over NAVision Case Study

Transcription

1 NetSearch Over NAVision

2 About ResMed ResMed are a global leader in the development, manufacturing and marketing of innovative medical products for the treatment and management of respiratory disorders, with a focus on Sleep-Disordered Breathing. ResMed sell a comprehensive range of products in more than 70 countries worldwide through direct offices and a network of distributors. The Challenge ResMed had recently implemented a customized version of Microsoft s ERP solution Dynamics NAV in their German office and needed access to up-to-date financial reports off the NAVision database without impacting the operational performance of the font-end ERP system. Reporting tools that had been tried before were difficult to use, slow and required detailed knowledge of the underlying database schema. In addition, access was required to other data, critical to the day to day management and operation of the business which is held in a variety of 3rd party systems including document management and work-flow systems, call centre data, sales, HR and support desk. Bringing this data into a common, consistent reporting environment was critical. ResMed are committed to advancing innovative technology in sleep and respiratory medicine and commercialising innovative products. A further key requirement was the management of stock-levels and work queues over time where the data is not held historically. ResMed required a way of generating aging reports that allowed users to see where their sales and orders were at specific points in time and see how those sales and orders are moving between different departments and stages. ResMed required that the tool would be able to allow users of different skill levels to run ad-hoc enquiries and write and run reports across large volumes of data from a single, unified access point. This involves access not only for users within Germany but also other offices in Europe (data protection prohibits access to patient info outside the EU). Because of the volumes of data and the sensitive nature of much of the data content, it was critical that access to the data be secure so that users are only able to access data and reports on data they are authorised to see. NetSearch Over NAVision, Connexica Ltd. 1

3 How NetSearch Has Helped A series of search engines were built off various ResMed databases which are populated / refreshed at different time intervals depending on the volatility of the data. For the main NAVision system, data was refreshed every 15 minutes to coincide with an automated SQL Server replication process that provided a replica of the live environment for backup and security purposes. After Connexica trained up some key ResMed business analysts in the use of NetSearch, staff were able to work with the Customer Service team to develop a suite of critical daily reports and dashboards that deliver up-to-date personalised access to order flow and performance metrics. Additional schedules were configured to provide daily snapshots of the ImageNow document management and work-flow system so that users can monitor the day to day and week on week changes in the status of key documents flowing through the system. A set of reports were written by ResMed staff to identify potential bottle necks and monitor departmental performance. These reports have led to a number of operational efficiencies as well as improvements to customer service delivery times. Other indexes were created over the ResMed customer satisfaction and survey data allowing users to analyse which customers were having problems with their treatment and identifying root cause and outcome data to help improve take-up of specific breathing devices / masks. Being able to create snap shots of data has allowed us for the first time to have an accurate view of the performance of our internal processes and how this compares over time. We can analyse millions of records and get an overview of where documents are in the process in seconds. Cyra Golczyk, Business Analyst, ResMed GmbH The Finance team use reports we have written on a daily basis. Users can filter data themselves and drill down into the detail without involving IT or me. The dashboards are really easy to produce and can provide an overview of the business that management can understand really easily. Ute Stierle, Business Analyst, ResMed GmbH NetSearch Over NAVision, Connexica Ltd. 2

4 Through this information ResMed are able to perform analysis by age range, geography and many other attributes which helps them to provide evidence-based recommendations to patients of the most suitable mask to use based on the user s personal profile. The ResMed business process and reporting teams were trained to create NetSearch indexes and reports with the core IT Infrastructure team only needing to spend a minimal amount of time ensuring systems are available and backed up. This has enabled business users to develop and run queries and reports against their data without having to be totally reliant on IT. More and more indexes and reports are being made available as the take-up of the system increases making NetSearch an essential tool for monitoring business performance and driving forward business improvement across their entire organisation. We selected NetSearch having seen many other business intelligence and reporting tools. Many claim to do out of the box reporting for NAVision. The trouble is that they only cover the 10% of reports that are easy to develop. Standard financial packages. We were looking for something to help drive the business, not report on the profit we had already achieved. That is the past. None of the tools we saw were as fast or as easy to use as NetSearch. But even more important was ability to develop complex departmental reporting. With the ease of use, department leaders can really keep their fingers on the pulse of their organisations. Paul Williams, European IT Director, ResMed GmbH NetSearch Over NAVision, Connexica Ltd. 3

5 About Connexica Established in 2006, Connexica provides a fundamentally different approach to information retrieval and management reporting. As a software house we defy definition because we don t fit into the conventional Business Intelligence, Enterprise Search or Data Access spaces. Our powerful querying and analysis tools help bridge the gap between all three solutions, by offering our customers the ability to index, retrieve and analyse their organisation s data at search engine speed, easily and securely from any location. United Kingdom Connexica Limited United Business Centre Parker Court Dyson Way Staffordshire Technology Park Stafford ST18 0WP United Kingdom Dubai Ardentia Search Middle East FZCO PO Box Dubai United Arab Emirates Tel: alan.rooke@ardentiasearch.com Tel: +44 (0) Fax: +44 (0) info@connexica.com