Microsoft Dynamics Gold Partner Microsoft Dynamics 365. Sales (CRM)

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1 Microsoft Dynamics Gold Partner Microsoft Dynamics 365 Sales (CRM)

2 Overview Turn relationships into revenue Go beyond sales force automation with Dynamics 365 for Sales, enabling you to better understand customer needs, engage more effectively, and win more deals. Empower sellers and leaders to make data-driven decisions with flexible, pre-built dashboards. Optimise your sales efforts with process automation and a guided sales process based on best practices. Make it easier for sellers to know what steps to take next to close deals faster with embedded business processes. Ease onboarding and align sales behaviour with best practices by using business process management along with interactive help.

3 The Microsoft Dynamics Suite 365 With intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives you choice. Start with just what you need and then add apps as your needs change. Built on an extensible platform with shared data and digital intelligence, Dynamics 365 helps your team make the most of every minute. DYNAMICS 365 Business Central (ERP) DYNAMICS 365 FOR Sales (CRM) DYNAMICS 365 FOR Customer Service DYNAMICS 365 FOR Field Service The end-to-end solution, if you re seeking to implement a fully integrated ERP solution or upgrade an accounting package. Turn relationships into revenue by bringing digital intelligence into every deal. Earn customers for life by using detailed information to provide world-class customer service. Master the service call with smarter capabilities, from optimised scheduling to predictive maintenance. DYNAMICS 365 FOR Marketing DYNAMICS 365 FOR Talent DYNAMICS 365 FOR Project Automation DYNAMICS 365 FOR Customer Insights Unify your sales and marketing to join customer experiences at every interaction with lead scoring and insight. Attract the right people and seamlessly onboard, engage, and grow your talent. Successfully manage your projectbased business and better satisfy clients using intelligent tools. Better understand and engage with customers by giving employees the relevant insights they need.

4 Tailor and extend Dynamics 365 Custom Extended Apps Pre-Built Extensions We'll help you customise Dynamics 365 by creating bespoke apps that solve your exact business needs. As a leading partner, we have a portfolio of existing add-ons for industry-specific solutions. We'll help you do even more with Dynamics 365 with AppSource. Enhance your software and processes by integrating add-on extensions from Microsoft and a wide-range of credible partners.

5 Key Benefits REVENUE GROWTH SALES PRODUCTIVITY SATISFACTION AND RETENTION Gain visibility to your team s performance and evaluate pipeline health with real-time analytic dashboards based on historical and predictive data. Use modern tools like predictive and social intelligence that reveal new markets and spot key trends to best position your business for revenue growth. Increase sales effectiveness and efficiency by providing familiar, easy-to-adopt tools that fit the way sellers work. Automate sales processes so sellers spend more time with customers and less time on administration. Provide sellers with mobile apps that work whenever and wherever, even while offline, to maximise productivity. Monitor key relationship metrics such as relationship health with pre-built analytic dashboards to deploy sales resources strategically. Proactively manage customer satisfaction by keeping a pulse on overall customer sentiment on social media.

6 Re-imagine your business Growing your business, on your terms You can meet the unique needs of your organisation with a modern business platform that makes it easy to tailor and extend Dynamics 365 for Sales. Integrated business and productivity applications infuse all your data to proactively guide employees to optimal outcomes and drive your digital transformation..

7 Key Capabilities Sell smarter with infused artificial intelligence Predictive lead scoring Increase conversions and win rates by finding and prioritising prospects with the highest likelihood to buy based on predictive intelligence Relationship health Prioritise customers with a single relationship score based on artificial intelligence (AI) and machine learning signals from Office 365 and Dynamics 365 that reveal relationship health, risk, and next best action. Social intelligence Find out what buyers are really thinking with social media insights that reveals sentiment, identifies potential competitive threats, and helps sellers keep a pulse on market trends.

8 Key Capabilities Foster relationships with authentic engagement Relationship sales Identify and connect with buyers by tapping into the power of the LinkedIn network, including those of your colleagues. Build trust with insights centred on specific customer needs. Easily manage relationships at scale with unified data and processes. Social engagement Get alerts and reminders that help you build customer relationships. Know when to reach out to a contact who has been inactive or follow up with a prospect who opened your . Easily find opportunities and engage buyers on social media with artificial intelligence that highlights relevant conversations to join and recommends content to share to build seller credibility. AI-integrated sales assistant Stay one step ahead with recommendations based on artificial intelligence. Content personalisation Get suggestions for relevant content based on what you are working on and who you are working with. Quickly create personalised sales documents with familiar Office 365 tools that enable simultaneous collaboration and editing.

9 Key Capabilities Boost productivity by integrating best practices Guided sales process Streamline selling with an embedded sales process based on best practices. Increase user adoption with rich, context-sensitive help and guidance across the web and mobile apps. Opportunity management Simplify sales execution with immersive Office 365 capabilities so sellers can use familiar tools like Excel and Outlook, without the hassle of switching applications. Stay informed with contextual thirdparty firmographics, news, and compelling events. Partner management Recruit, onboard, and strengthen the partner channel through deeper enablement and activation. With the partner dashboard, give partners a quick view of their interactions across opportunities, cases, and other relevant information. Sales mobility Sell anytime, anywhere even offline. Work on the go with rich, modern mobile apps that provide contextual news, social data, and task flows for quickly completing frequent activities.

10 Key Capabilities Accelerate performance across the entire cycle Seller onboarding Ease onboarding and align sales behaviour with best practices by using business process management and interactive help and documentation. Sales effectiveness Hit your numbers by setting goals, monitoring results, and providing feedback and coaching in real time. More easily set goals, monitor results, investigate deviations from plan, and take corrective action through quota setting and analytic dashboards. Gamification Energise sellers with fun and exciting team-based sales contests. Hold everyone accountable by making results highly visible with web, mobile, and TV monitors. Reports and dashboards Go from data to insights fast with real-time dashboards that have interactive, drill-down capabilities and natural language queries.

11 Key Capabilities Innovate with a modern, intelligent sales platform Simple configuration Easily adapt the application to suit your specific business processes without writing any code. Configure once and deploy to multiple platforms with a common framework and responsive design. Extensible platform Connect composite applications that work with Dynamics 365 or external data. Seamlessly integrate additional business applications such as marketing and customer service unifying systems and connecting teams to support your growing business. Powerful AI Transform your business with deep insights provided by artificial intelligence and machine learning algorithms. Make sense out of vast amounts of data to guide your teams toward the right business outcomes.

12 We go beyond We re the UK s leading Microsoft Dynamics Gold Partner for small to medium sized businesses. We ve been recognised twice as a President s Club member - which classifies top performing Microsoft Dynamics ERP partners worldwide. We ve achieved ISO 9001:2015 certification - the first partner to recognise the need for an accredited quality management system, in this market. We re one of a small number of Microsoft directly managed partners, in the UK. This means that we work directly with Microsoft, with a dedicated Account Manager and Service Account Manager available to us.

13 Quality Matters Quality is important to Azzure IT because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance. We re one of the first partners (if not the first), in our field, to achieve ISO 9001:2015 certification - the international standard that specifies requirements for a Quality Management System (QMS).

14 Sheffield. Reading. Newcastle. Sheffield HQ 10 Europa View Sheffield Business Park Sheffield South Yorkshire S9 1XH UK t. +44 (0) e. azzure-it.com