Natural Resources Planning and Management Beach and Marine Resources

Transcription

1 Natural Resources Planning and Management Beach and Marine Resources To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors to Broward County through coordinated efforts involving monitoring, management, regulation and outreach. FY2013 to FY2014 External customer satisfaction rating % Number of coral reef monitoring events per year % Number of miles of beach renourished Percent of hatched sea turtle nests experiencing disorientation events Percent of mooring buoys in a safe and operable condition Percent of publicly accessible County beaches that are of adequate dimensions to provide storm protection, recreational opportunities, and sea turtle nesting habitat % * The Army Corps of Engineers performed a Flood Control and Coastal Emergencies (FCCE) truck haul project during the second quarter which placed sand above the waterline in the previously nourished portions of the Segment II project area. -25% % % Watercraft-related manatee mortality % * Beachfront lighting surveys show that overall our beaches are darker which results in fewer disorientations. This is a positive trend. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 1

2 Natural Resources Planning and Management Energy and Sustainability To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future conditions through support for energy conservation efforts, sustainable practices, and outreach. Number of local and regional governments participating in sustainability, energy conservation, and climate initiatives implemented by the Energy and Sustainability program Number of presentations given to increase awareness of energy, climate, and sustainability issues and gain community participation in sustainability initiatives Percentage of Broward County Climate Change Action Plan priority actions completed N/A N/A N/A FY2013 to FY % * This increase is due to additional state, municipal and industry efforts related to the Sustainability Tools for Assessing and Rating (STAR), Community Energy Stratetic Plan (CESP), and Southeast Florida Regional Climate Change Compact collaborations. -26% * The decrease is due the resignations and retirements of program employees. The number of presentations is expected to increase as the program recovers staff. 375% * To date, 57% of the priority actions detailed in Broward County's Climate Change Action Plan are complete. Of the 65 high priority actions, many require ongoing action which is completed on an annual basis. The County has completed annual action on 88% of the high priority actions. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 2

3 Natural Resources Planning and Management Environmental Monitoring To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning, management, and regulatory efforts. Average turnaround time in days from sample receipt to final report Number of analyses performed by Environmental Monitoring laboratory FY2013 to FY % 7,586 9,353 6,000 8,081-14% Number of sites sampled 1, % Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 3

4 Natural Resources Planning and Management Water Resources Policy and Planning To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide overall coordination of countywide water management efforts through governmental collaborations, planning, technical assessments, and conservation initiatives. FY2013 to FY2014 Attendance at Water Matters Day 3,204 3,696 3,200 3,973 7% Cumulative number of sites certified under NatureScape Broward Initiative Number of NatureScape Irrigation Service Inspections Number of people trained and served per year through educational programs and events 3,249 3,381 3,350 3,607 7% % 27,073 25,582 15,000 18,484 Number of visitors to program websites N/A 52,936 35, ,381 Number of Water Resources workshops held and presentations made Percentage of municipalities/water control districts participating in coordinated water resource management efforts % * The decrease is attributable to a reduced number of Earth Day events initiated by local governments in order to more evenly distribute the number of events held by each organization. 105% % * Overall, website activity has increased due to our increased use of Twitter and ConservationPays program marketing, as well as increased use of the Division website for posting of meeting materials. 24% * The increase is due to targeted outreach in ConservationPays and NatureScape Irrigation Services presentations to various stakeholder groups as well as outreach related to water supply planning. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 4

5 Natural Resources Planning and Management Water Resources Policy and Planning To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide overall coordination of countywide water management efforts through governmental collaborations, planning, technical assessments, and conservation initiatives. Percentage of water demand reduction for large irrigation users implementing NatureScape Irrigation Service recommendations FY2013 to FY % Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 5

6 Animal Care and Adoption Animal Care and Adoption To promote responsible ownership, animal care, and community safety; increase adoptions and awareness of our services; develop and implement life saving programs that will increase positive outcomes for shelter residents; and reduce pet overpopulation. FY2013 to FY2014 External customer satisfaction rating % Number of animals adopted 3,459 5,011 4,800 5,919 Number of animals released to partner groups 1,304 1,640 1,500 1,631-1% Number of animals sheltered (intake) 18,339 19,531 16,500 17,460-11% Number of animals sterilized 3,289 3,368 4,200 5,240 Number of animals transported by officers 12,310 12,564 14,500 9,051 Number of calls for assistance run per officer/day % * The increase is due to increased sterilizations, which allows more animal placements, both adoptions and rescues. The Division also ran more life saving promotions, emphasizing large dogs and cats, which are the most vulnerable shelter inhabitants. 56% * The increase in sterilizations is attributable to having a second veterinarian on staff for the greater part of the fiscal year. -28% * The decrease is attributable to reduced stray cat intake and not picking up animals that are dead on arrival in municipalities. Both reflect changes in Division policies. -28% * In FY2014, Animal Care stopped picking up animals that are dead on arrival in all municipalities, which accounts for the reduced number of calls for assistance. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 6

7 Animal Care and Adoption Animal Care and Adoption To promote responsible ownership, animal care, and community safety; increase adoptions and awareness of our services; develop and implement life saving programs that will increase positive outcomes for shelter residents; and reduce pet overpopulation. Number of educational outreach programs FY2013 to FY2014 Number of pet licenses sold 103,401 99, ,000 91,726-8% Number of violations cited per officer % Number of visitors to shelter facility 19,903 24,743 17,000 35,650 Number of volunteer hours 6,049 7,462 6,000 8,086 8% Percentage of animals saved % * The use of PT-19 positions for publication and event support allowed the Public Education Coordinator to escalate the number of outreach events to promote the Division's life saving programs. 44% * The increase in shelter visits is attributable to elevated outreach and associated marketing in FY14. 16% * The reduced intake means a lower average shelter population allowing longer holds and reduced euthanasia. That, coupled with the increase in adoptions, helped to produce the increase in the number of animals saved. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 7

8 Emergency Management Emergency Management To safeguard lives and property through effective emergency management by coordination of public and private resources, development of response plans, implementation of emergency operations, and preparation through training and education. Average staff hours to review and approve health care facilities emergency management plans FY2013 to FY % Customer satisfaction rating % Number of Broward Emergency Response Team members who have completed training and maintain Emergency Operations Center credentials to work activations in the event of a disaster Number of Continuity of Operations plans that are reviewed by Emergency Management staff Number of county wide mitigation program proposals maintained, reviewed and updated by Emergency Management staff Number of extremely hazardous materials facilities inspected by Emergency Management staff % % % * Due to dedicated staff managing multiple commitments, there was a decrease in the number of reviews that were able to be completed. 29% * Number of hazmat sites determined by State and agency and may vary from year to year according to the State Hazardous Analysis Contract schedule of deliverables. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 8

9 Emergency Management Emergency Management To safeguard lives and property through effective emergency management by coordination of public and private resources, development of response plans, implementation of emergency operations, and preparation through training and education. Number of functional and tabletop exercises conducted to evaluate plans and procedures Number of health care facility emergency management plans updated and reviewed Number of Standard Operating Procedures submitted and reviewed by Emergency Management staff FY2013 to FY % % % * The increase is a result of a change in calculation methodology in which the exercises participated in were also counted. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 9

10 Planning and Redevelopment Development Management To sustain and enhance the quality of life in Broward County by ensuring that the impacts of proposed developments are addressed through the provision of adequate facilities, services and safeguards. Average cost of agenda item presented to the County Commission ($) Average cost of walk-in customer served for development review services ($) Average cost of walk-in customer served for environmental review services ($) 3,986 4,345 4,500 2,969 FY2013 to FY % % % Average customer wait time (minutes) % External customer satisfaction rating % Impact/concurrency fees collected ($ millions) Number of agenda items presented to the County Commission Number of construction reviews processed 4,700 4,970 4,900 5,129 3% Number of walk-in customers served 14,343 16,793 14,500 18,513 10% * The number of agenda items presented increased while the resources stayed the same, resulting in lower expenses. -18% * Development is very cyclical, so the amount of fees collected will vary from year to year. 17% * Development is very cyclical, so the number of agenda items will vary from year to year. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 10

11 Planning and Redevelopment Planning To optimize efficient utilization of public resources and encourage successful private investment through planning and redevelopment initiatives to create sustainable living and working environments for residents. Number of demographic or economic data requests processed FY2013 to FY2014 Percentage of address accuracy in E911 database % Percentage of amendments to the Broward County Land Use Plan, Unincorporated Area Land Use Plan and other elements of the Comprehensive Plan in compliance and recertified, as appropriate within 6 months of adoption Percentage of county agencies utilizing GIS technology Percentage of Planning work products available electronically Percentage of plans and reviews completed within mandated deadlines Percentage of studies, plans, reports completed by assigned date % -55% % % % % * The decrease is due to the loss of one full-time position dedicated to processing demographic and economic data requests. The requests are now being directed to the website. This position is being returned in FY15. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 11

12 Code and Zoning Enforcement / Municipal Service District Code and Zoning Enforcement To promote and protect the health, safety, and welfare of the residents of Broward County through the enforcement of the Broward County Zoning Code and the Broward County Code of Ordinances. Average clearing and disposal cost per lot ($) External customer satisfaction rating N/A Number of community standards inspections 632 1,436 1,000 2,820 FY2013 to FY2014 Number of customers served at zoning counter % -36% * The decrease in the average clearing and disposal cost per lot may be due to the following reasons:!n increase in frequency of referring cases for lot clearing abatement where the overgrowth may not be as high as in the previous year. Increase in referral of illegal dumping of bulk trash, household dumping to Highways and Bridge Maintenance for removal by County, and BSO referrals to Waste and Recycling Services for removal by trash hauler whenever possible. N/A * No surveys were received as a result of changes in staff location, which resulted in less customer service contact, and a shift in focus of staff to spend more time in the field. 96% * The increase is due to increased attention given to address community standard violations, building maintenance and rental housing violations and the reclassification of "Junk Property Inspections" to "Community Standards Inspections" for inoperable vehicles and improperly stored vehicles. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 12

13 Code and Zoning Enforcement / Municipal Service District Code and Zoning Enforcement To promote and protect the health, safety, and welfare of the residents of Broward County through the enforcement of the Broward County Zoning Code and the Broward County Code of Ordinances. Number of junk property inspections FY2013 to FY2014 Number of land clearance inspections 715 1,092 1,100 1,079-1% Number of lots cleared by vendors Number of zoning permit inspections Number of zoning permits reviewed Percent of complaints inspected within three days % -45% * The reduction in junk property inspections is due to the reclassification of "Junk Property Inspections" to "Community Standards Inspections" for inoperable vehicles and improperly stored vehicles. The reduction is also a result of vehicles being sent to Enforcement Board Hearings to obtain compliance instead of being towed from private property. -26% * The decrease is due to a reduced time frame for abatement of public nuisance lot clearing violations as a result of process and efficiency improvements. 223% * The increase is due to the new Residential Rental Program, which has resulted in an increase in the number of zoning permit (Certificates of Use) inspections. 76% * The new Residential Rental Program has increased the number of zoning permits (Certificates of Use) issued. The improved real estate market conditions and purchase of previously abandoned/vacant homes has also resulted in an increase in zoning plan reviews. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 13

14 Code and Zoning Enforcement / Municipal Service District Code and Zoning Enforcement To promote and protect the health, safety, and welfare of the residents of Broward County through the enforcement of the Broward County Zoning Code and the Broward County Code of Ordinances. Percentage of permit applications reviewed within five days of intake FY2013 to FY % Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 14

15 Housing Finance and Community Development Housing Administration To provide all residents of Broward County with opportunities to access safe, decent and affordable housing countywide which is the cornerstone for healthy, successful and sustainable communities. FY2013 to FY2014 External customer satisfaction rating % Number of individuals that have received counseling and/or assistance in regard to the impacts of foreclosure actions Number of residents that have been provided purchase assistance for new home ownership Staff hours per preparation and completion of one bond transaction The number of new affordable multi-family units constructed during the year The number of residents receiving assistance to rehabilitate their residences during the year 615 1, % * The near completion of funding through the State Housing Initiatives Partnership Grant has decreased the number of residents receiving counseling and/or assistance. 47% % * Purchase assistance in the form of seller s credit was provided due to a number of sales of the Community Development Block Grant Disaster Recovery Initiative (DRI) homes. -100% % * The decrease is a result of projects still pending approval by the Department of Housing Urban Development (HUD) Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 15

16 Environmental Licensing and Building Permitting Aquatic and Wetland Resources To protect the aquatic and wetland resources of Broward County by protecting freshwater and coastal wetlands through regulation of wetland impacts and mitigation; protecting aquatic resources through regulation of dock and seawall installation as well as dredging projects; and to preserve, relocate and replace trees in cooperative efforts with cities to build and maintain the County s urban forest. FY2013 to FY2014 Licenses issued/renewed (tree removal) % Number of aquatic/wetland licenses/permits issued Number of aquatic/wetland regulatory inspections performed Number of aquatic/wetland violations addressed via enforcement actions Percent of inspected facilities in compliance with permit/license conditions , % * The increase is due to improved economic conditions. 175% * The increase is due to improved economic conditions. -44% % Tree inspections per FTE ,167 Tree inspections performed Tree licenses processed per FTE % * The decrease is due to a decrease in complaints and violations. 19% * The increase in this measure is attributable to the increase in tree inspections. 19% * The increase in this measure is due to an increase in the number of complaints. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 16

17 Environmental Licensing and Building Permitting Consumer Protection To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices. FY2013 to FY2014 Cumulative average number of written complaints processed per consumer analyst per year Dollar value of refunds and services returned to consumers % 136,676 51, ,000 57,992 13% External customer satisfaction % Number of auto repair/auto body complaints Number of phone calls/public contacts 59,267 47,812 26,700 7,091 Number of written complaints received Percent of written complaints closed within 30 days * The decrease in this measure is directly linked to the decrease in number of written complaints. -50% * This is a consumer driven performance measure and the decrease is due to continued efforts to educate the public on consumer fraud. -85% * The decrease in phone calls/public contacts is due to the separation of the Consumer Protection unit and the Consumer Protection regulatory unit. -31% % Volume of internet correspondence , % * This is a consumer driven performance measure and the decrease is due to continued efforts to educate the public on consumer fraud. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 17

18 Environmental Licensing and Building Permitting ELBP Child Care Food Services Inspection Unit To provide food inspection services to licensed child care facilities throughout Broward County in order to ensure adherence to industry accepted food and nutrition standards. FY2013 to FY2014 Cumulative number of inspections per inspector N/A % External customer satisfaction rating N/A Number of child care facilities inspections and reinspections conducted Number of child care facility applications processed Percent of child care facilities in full compliance as a percentage of applications received -17% N/A 1, % N/A % N/A % * The decrease in this measure is due to surveys being given out only upon customer request, giving additional weight to the few collected. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 18

19 Environmental Licensing and Building Permitting Enforcement Administration To provide high quality administrative support to the environmental regulatory divisions in the areas of enforcement preparation and issuance, Notice of Violation and Notice of Intent to File Suit case management, complaint intake management, penalty tracking and collection, and enforcement standards. Median days to settlement agreement or final order FY2013 to FY % Number of complaints processed 1, Number of enforcement actions processed % * The decrease in this measure is due to the fact that the Broward County Call Center now receives and inputs telephone complaints from the public during normal business hours, Monday - Friday. 116% * The increase in this measure is due to the transfer of responsibility to issue warning notices and citations for all of the regulatory sections from the Pollution Prevention & Remediation to the Enforcement Administration section. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 19

20 Environmental Licensing and Building Permitting Environmental Engineering and Licensing To preserve, protect and enhance water resources in Broward County through effective implementation of regulatory programs designed to reduce stormwater/non-point source pollution, encourage effective uses of our water resources, protect property from flooding, and provide effective conveyance and treatment of domestic wastewater. Internal customer satisfaction rating N/A Number of regulatory water inspections performed Number of water licenses processed per FTE Number of water licenses/permits issued/renewed 930 1, ,062 Number of water violations addressed via enforcement actions Percent of inspected facilities found to be in compliance with water permit/license conditions Percentage of municipal storm sewer systems monitored found meeting surface water quality standards FY2013 to FY2014 N/A * No surveys were sent out in FY14 due to staffing vacancy. 17% * The increase in this measure is due to the inspections required for permits previously issued, which are valid for 5 years. -22% * The decrease in this measure is due to a decrease in the number of applications received, which is customer driven. -22% * The decrease in this measure is due to the reduced number of applications received for licenses or permits, which is customer driven. 125% % % * Multiple violations which had been counted as a single enforcement action are now counted as multiple enforcement actions. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 20

21 Licensing, Elevator and Regulatory Consumer Regulatory To regulate auto repair, auto body shops, towing/immobilization companies and the sale of smoking devices in order to ensure public health, safety and welfare; through compliance with all regulations. To also prepare, investigate and process applications for certificates, permits, and chauffeurs' registrations to ensure that the public receives clean, efficient, and safe taxi/limousine service. To protect consumers from unfair and deceptive trade practices when engaging the services of a gas station, moving company or kosher food provider. Cumulative number of auto repair and auto body paint shops inspected per inspector Cumulative number of walk in customers assisted per Consumer Service representative FY2013 to FY2014 1,203 1,061 1,300 1,055-1% 2,248 2,166 2,300 1,763 External customer satisfaction rating % Number of auto repair and auto body shops inspected Number of auto repair, and auto body and paint shop applications processed -19% 2,803 3,183 3,000 3,167-1% 1,586 1,183 2,000 1,625 Number of chauffeur applications processed 3,576 3,549 3,700 3,532 0% Number of inspections conducted on for-hire vehicles 22,058 17,227 22,000 23,753 Number of moving registrations processed % Number of notices of violation issued to auto repair/body shops % Number of unlicensed vehicles receiving citations % Percent of citations upheld at hearings % * The decrease in this measure is due to a decrease in the number of customers visiting the Division in person, due to an increase in mail-in registrations. 37% * The increase in this measure is due to improved economic conditions. 38% * The increase in this measure is due to increased age of for-hire vehicles and inspection requirements. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 21

22 Licensing, Elevator and Regulatory Consumer Regulatory To regulate auto repair, auto body shops, towing/immobilization companies and the sale of smoking devices in order to ensure public health, safety and welfare; through compliance with all regulations. To also prepare, investigate and process applications for certificates, permits, and chauffeurs' registrations to ensure that the public receives clean, efficient, and safe taxi/limousine service. To protect consumers from unfair and deceptive trade practices when engaging the services of a gas station, moving company or kosher food provider. Percent of identifiable auto repair and auto body shops licensed and in full compliance FY2013 to FY % Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 22

23 Licensing, Elevator and Regulatory Contractor Licensing Enforcement To ensure sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled professionally in order to protect consumers and to ensure good construction methods are implemented. Cumulative number of complaints against licensed contractors per investigator Cumulative number of complaints against unlicensed contractors per investigator Cumulative number of complaints received against licensed contractors Cumulative number of complaints received against unlicensed contractors Cumulative number of new certificates of competency issued per support staff FY2013 to FY % % * The increase is attributable to an increase in construction, which increases contractor activity and the possibility of complaints. 16% * The increase is attributable to an increase in construction, which increases contractor activity and the possibility of complaints. 19% % External customer satisfaction rating % Number of certificates of competency renewed 3,592 3,353 3,700 3,382 1% Number of certificates of competency renewed per support staff Number of citations issued to licensed/unlicensed contractors % % Number of new certificates of competency issued % * The increase is attributable to an increase in construction, which increases contractor activity and the possibility of complaints. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 23

24 Licensing, Elevator and Regulatory Contractor Licensing Enforcement To ensure sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled professionally in order to protect consumers and to ensure good construction methods are implemented. Number of outreach activities educating the public about contractor fraud FY2013 to FY % Percent of renewal licenses renewed N/A % Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 24

25 Licensing, Elevator and Regulatory Elevator Inspections To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections, witnessing of annual testing and processing and issuance of Certificates of Operation. Elevator installations not complying with notices to correct violations within 90 days External customer satisfaction rating Inspections performed per inspector 1,629 1,716 1,720 1,604 Number of inspections performed 18,690 18,882 18,900 8,503 FY2013 to FY2014 Number of new certificates of operation issued % Number of plans reviewed 1,392 1,068 1,140 1,124 5% Number of renewal certificates of operation issued 9,291 9,274 9,300 8,498-8% Number of witnessed tests on elevators performed 9,854 9,865 10,000 7,281-23% * The decrease is due to elevator inspector position vacancies, which resulted in fewer inspections, thus fewer violations found. 29% * Only one survey was collected and it received a customer satisfaction rating of a 5. -7% * The decrease is due to a a change in calculation methodology. In FY13, both witnessed and nonwitnessed inspections were counted. In FY14, only witnessed inspections were counted. -55% * The decrease is due to a a change in calculation methodology. In FY13, both witnessed and nonwitnessed inspections were counted. In FY14, only witnessed inspections were counted. -26% * The decrease is due to a decrease in elevator inspectors for a limited period of time while positions were recruited and filled, including a new inspection scheduler to improve coordination with elevator companies. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 25

26 Licensing, Elevator and Regulatory Elevator Inspections To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections, witnessing of annual testing and processing and issuance of Certificates of Operation. FY2013 to FY2014 Plans reviewed per plan reviewer % Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 26

27 ELBP/Special Purpose Fund Building Code - Contract Cities To provide the citizenry of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and performance of inspections at affordable and competitive hourly rates for municipal client. Cumulative number of inspections performed per inspector Cumulative number of plans reviewed per plans examiner FY2013 to FY2014 1,639 1,908 1,800 1,743-9% 1,908 2,308 2,600 2,314 0% External customer satisfaction rating N/A N/A 4.80 N/A Number of inspections performed for contract cities 28,104 26,269 26,000 22,989-12% Number of plans reviewed for contract cities 18,966 19,699 22,000 16,510 N/A * No surveys were sent out in fiscal year % * This measure is driven by the construction industry. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 27

28 ELBP/Special Purpose Fund Building Code - Unincorporated / Airport To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, permit issuance, and the performance of inspections or issuance of Certificates of Occupancy. Cumulative number of inspections performed per inspector Cumulative number of plans reviewed per plans examiner FY2013 to FY ,969 2,000 2,196 12% ,800 1,518 External customer satisfaction rating Number of Certificates of Occupancy issued % Number of customers provided service at BCS Permit Counter Number of customers served per counter support staff 77% * The increase is due to increased construction activity. -21% 7,468 7,959 8,500 7,307-8% 1,782 1,886 1,700 1,828-3% Number of inspections performed 9,817 9,844 10,300 9,602-2% Number of permits issued 4,628 3,862 4,200 3,301-15% Number of plans reviewed 5,564 3,874 4,200 4,671 Percent of plan reviews reviewed within 15 days % Percentage of Florida Building Code permit inspections performed within 24 hours of request % * The decrease in this measure is due to fewer surveys being given out, giving additional weight to those received. 21% * The increase is due to increased construction activity. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 28

29 Pollution Prevention, Remediation and Air Quality Air Quality To protect air, water, soil and other natural resources for the residents of and visitors to Broward County by sustaining and enhancing the overall air quality in Broward County. Capture rate of valid electronically-collected ambient air monitoring data FY2013 to FY % Inspections performed per FTE per year % Meet the state and federal ozone standard (75 parts per billion) Meet the state and federal small particular matter standard (35 micrograms per cubic meter) % % Number of active ambient air monitors Number of air quality licenses or permits issued or renewed Number of compliance activities for facilities with state of Florida air permits 25% % N/A Number of outreach or educational activities % * The increase is a result of new monitors being added back on line, replacing the units that were damaged by a lightning strike in FY13. New monitors were also added to two different sites. -24% * The decrease is due to Compliance staff no longer reviewing Operating Reports for Title V facilities due to the termination of this contract with the state. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 29

30 Pollution Prevention, Remediation and Air Quality Air Quality To protect air, water, soil and other natural resources for the residents of and visitors to Broward County by sustaining and enhancing the overall air quality in Broward County. Number of people reached through outreach events 15,073 15,911 21,500 22,986 Number of regulatory inspections performed 1,431 1,461 1,050 1,219 Number of violations addressed via enforcement actions Percent of days when the outdoor air quality is good Percentage of facilities and projects in compliance with permit/license conditions FY2013 to FY % * Staff attended a number of school programs and began implementing a new Broward Air Quality Index School Flag Program that resulted in an increased number of people reached through outreach activities. -17% % % * There were fewer asbestos inspections performed due to staff changes requiring field staff to be in the office to provide customer service and training of new staff. 41% * The increase is due to improvements in the economy, which have resulted in an increased number of construction activities. Typically, the more construction/demolition activities, the more violations that are found. Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 30

31 To promote, protect and enhance the environmental resources of Broward County. Pollution Prevention, Remediation and Air Quality Pollution Prevention & Remediation FY2013 to FY2014 program cost per site (Petroleum Cleanup) 2,486 2,710 2,750 2,546-6% Cumulative percent of contaminated sites reaching site rehabilitation completion (Petroleum Cleanup) Facility licenses maintained per coordinator (Hazardous Material Inspection Program) Inspections performed per FTE (Hazardous Material Inspection Program) Inspections performed per FTE (Waste Management Inspection and Regulation) % 1,144 1,169 1,133 1,176 1% % % Number of businesses applying for Emerald Award % Number of licenses and permits issued or renewed (Waste Management Inspection and Regulation) % Number of licenses, permits issued or renewed 3,245 3,050 3,263 3,794 Number of regulatory inspections performed (Hazardous Material Inspection Program) Number of regulatory inspections performed (Waste Management Inspection and Regulation) Number of violations addressed via enforcement actions (Hazardous Material Inspection Program) 24% 6,880 4,780 6,657 4,221-12% % 1,286 1,134 1,722 1,070-6% * The increase is due to the higher number of twoyear hazardous material licenses that expired in FY14. Fewer licenses will expire in Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 31

32 To promote, protect and enhance the environmental resources of Broward County. Pollution Prevention, Remediation and Air Quality Pollution Prevention & Remediation FY2013 to FY2014 Percent of inspected facilities found to be in compliance with permit and license conditions (Hazardous Material Inspection Program) % Sites managed per FTE (Petroleum Cleanup) % Broward County, Florida - Fiscal Year 2014 ment Report Environmental Protection and Growth Management - Page 32