IBM Intelligent Operations for Water (IOW) and IBM s Intelligent Water Portfolio

Transcription

1 IBM Intelligent Operations for Water (IOW) and IBM s Intelligent Water Portfolio

2 Industry Solutions Smarter Cities Portfolio Smarter Cities Offering Portfolio

3 New Offerings!! Smarter Cities Offering Portfolio SOCIAL PROGRAMS LAW ENFORCEMENT URBAN VITALITY Curam Solutions with IOC Universal Access Outcome Management I2 Solutions with IOC Intelligent Law Enforcement Fraud Intelligence analysis Intelligent Ops for Water Wastewater mgmnt use case Situational awareness Water Conservation Intelligent Transportation Traffic prediction, vehicle awareness use cases Intelligent Video Analytics IOC & GTS Smart Vision Suite sales play

4 The Water market is complex and comprises 5 broad segments. This release addresses key specific needs across segments Use Cases that may be delivered using IOW 1.5 capabilities Natural Ecosystem 5 Usage optimization Blend optimization Run-off monitoring Analytics & Optimization +What-if End to End Water Lifecycle View Multi-stakeholder Collaboration Asset Management Planning, Regulatory Compliance & Audit Environmental impact 1.Water Sourcing Monitor source levels (above & below ground Optimize source blending Resource Mapping Land use analysis Water intake flow monitor Raw Water quality Flood / levee Mgmnt Contamination monitoring Ecosystem services value 5.Treated Wastewater - Other Use TOP CROSS-SEGMENT NEEDS 2.Water Treatment Monitor concentration of chemicals Water quality Audit-ready reporting Asset performance Resource scheduling KPIs, Reports, Graphs, GIS capabilities Energy Consumption & Carbon Footprint Impact of Weather events Link to other domains (Grid, Buildings) Water value accounting Water Risk Management Recycled/Treated 3.Water Storage & Distribution HIGH-LEVEL TOP SEGMENT NEEDS Asset condition monitoring Work Mgmnt optimization Predictive asset management (including failure prediction) Cust. / Usage segments Leak detection Pump & Pressure Optimization Water Quality Theft & tampering Meter outage / failure Demand mgmnt / conservation Budget, Price analyses 4.Waste/Storm water Collect & Discharge Sewer discharge / overflow Flood monitoring & modeling Treated Water quality Wastewater potential (chemical & energy recovery, new water) Natural Ecosystem

5 IBM s Smarter Water Solutions driving value along the entire water cycle Surface water resource mgmt Pumping Water Treatment Pumping Storage & Distribution Pumping Consumers Usage Sewage Collection & Treatment Several municipalities using dashboards to share one water source Value - Reduced water shortages & lost water through improved monitoring and improved management of recreation areas Ludington Pumped Storage Plant: optimize operating schedule, linked to energy demand signals Value Improved plant utilization, leading to savings of $8m / year Asset management, predictive maintenance, truck routing optimization. Value Truck fuel costs down 20%, labor costs down $1.8M/yr, avoided call center costs, $3.8M in recaptured revenues Smart water meters, infrastructure & client dashboards Value - Consumer dashboards drove water use down by 6.6% and increased leak detection Allowing citizens / users to understand and alter water consumption, and for utilities to improve demand forecasting Value Achieved 6.6% decrease in water consumption over a 9-week period CSO monitoring using single and system level integrated view. Value - Reduced wet weather overflows by 23% and virtually eliminating dry weather wastewater overflows from 27 down to 1 in its first year of operation

6 The Intelligent Water portfolio delivers significant Business Value Miami-Dade Water Bill = $4.3M Estimated savings from leak reduction of 20% = $860K/year Savings from proactive repair $189,895 per year Desert Mountain Decrease water usage 10% - 30% per year (Up to 1M gallons / yr savings (currently 1B gallons / yr) Decrease energy use South Bend Real time sewer monitoring and control has reduced wet weather overflows by 23% and Has virtually eliminated dry weather overflows with 95% reduction. DC Water Annual savings of $6.5M. Optimized crew schedules drive lower labor and fuel costs, recapture of lost revenues, and reduced call center costs. Payback 2 months. 629% ROI

7 The NEED: Water and Wastewater operations (public and private) today face several fundamental business challenges around data Operational Data Challenges Lack of Operational Visibility Reactive vs. Proactive Lack of Collaboration Lots of data, not enough insight Internal and External data Data is too disparate to support effective decision-making different scales, formats, semantics, missing data Data is fragmented across stakeholders, systems Manual identification of patterns, difficult to spot trends in large volumes. Little/ No event correlation to allow proactive stance Lack of system level view ( rain to drain ) of operations and systems - poor real-time situational awareness Siloed operations. Often multiple internal and external stakeholders that need to coordinate on system level decisions Non optimal response to events that need coordinated, structured and consistent responses through Standard Operating Procedures Constrained Planning, Heightened Operational Risk Need for better long term operational and strategic / capital planning based on analysis of historical trends and event correlations Need to lower risk of disruptions through better information, insights and analysis of fragmented data

8 NEW: IBM Intelligent Operations for Water V1.5 can help address these issues Background and Challenge With disparate data sources, multiple stakeholders and a variety of SCADA and sensor systems, water utilities find it difficult to have a rain to drain view of operations. What is needed is a solution that transcends individual systems, integrates and visualizes data across systems and silos. Benefits IOW is a platform that provides an easy to understand system-level geospatial-based view of data across disparate sources based on an industry based data model and content. Improves operations through system-level decision-making Drive collaboration across fragmented systems and multiple stakeholders Reduce costs, provides new insights and makes operations proactive. Single pane of glass for all data / key application output Improves efficiencies by tracking key performance indicators (KPI) Customer Experience City of South Bend, IN Desert Mountain, AZ Use Case Scenario: Integrate, visualize and analyze data gathered by SCADA systems, sensors and external data feeds (e.g., weather sources, USGS data) Monitor key aspects of the water system via KPIs. Example KPIs: Daily/Hourly water production, Water consumption by segment, Non-Revenue Water, Water Quality, Customer Satisfaction, etc.) Use a common data picture to drive collaboration across stakeholders and coordinate operations at a system level Correlate events to proactively address potential disruptions to the network

9 IBM Intelligent Operations for Water (IOW) helps make water & wastewater operations more efficient, proactive & customer centric Improve revenue Reduce cost Mitigate risk Water & Wastewater Operations (Source to Discharge) Coordinated Response Flooding, Pipe Burst Water Infrastructure, Assets Customer Service, CRM Weather & External data Real time situational awareness of operations Rich out of the box industry content (3 KPIs w/drill down, water icons & system maps, pre-loaded sample data & asset types On-prem and Cloud delivery Targeted at Public AND Private water operations, Industrial users Finance Waste Water: Avoid / mitigate combined sewer overflows (CSOs) and basement flooding with real time information and performance monitoring of wastewater systems Water Conservation / Irrigation: Reduce / better manage Golf Courses and large farms water consumption through smarter irrigation and operational awareness Flood Management: Mitigate and manage potential urban flooding, large disruptions through analysis, correlation of data and automated workflows Water Quality management: Manage water quality events and better comply with regulations Water Usage management: Oil & Gas companies better manage water & wastewater operations and regulatory compliance

10 IOW delivers the capabilities to help make Water and Wastewater operations more efficient and effective Data Integration & Geospatially Aware visualizations Rich, scalable, flexible industry data model critical part of IOW System level view of Operations Agnostic to data source, system or stakeholder GIS based. Customizable overlay of layers that provide intuitive representation of infrastructure and at-a-glance status of devices / operations Key Performance Indicators Customizable, hierarchical Key Performance Indicators for supervisors/execs Allows quick and easy understanding of operational and organizational health May include inputs from financial and CRM systems as well as data/input from external agencies as well Operations and Device Monitoring Integrated and normalized data provides holistic view of operations Customizable alerts based on thresholds and business rules allow monitoring of single or group of devices or infrastructure elements. View Device no-reads Built- in workflow capability allows rapid and coordinated response to significant events using Standard Operating Procedures Collaboration and Reporting Identify trends, patterns and anomalies in current / historical data for better planning and/or operational decisions Instant message to collaborate with key stakeholders Customizable reports

11 IOW delivers on a key capability that clients in the Water / Wastewater domain have articulated to us via our Smart City engagements Visibility across entire utility operations to improve operational planning, collaboration & operations management Advanced data analysis in different sub-segments of water management cycle, to enhance capability for optimization, planning and prediction Engaged citizens and businesses to facilitate water conservation and drive sustainability Organization-Wide Dashboards Geo spatial mapping Data modeling & integration Simulation & Visualization Cross-Department Collaboration Situational Awareness Domain Analytics Event & KPI Management Incident Management Consequence Management Alerts and Directives

12 IBM helped South Bend reduce wet weather overflows by 23% and virtually eliminate dry weather overflows with 95% reduction. 12 Client Challenge Like many cities, the city of South Bend, IN had a Combined Sewer system in place. In addition low lying basements were at risk of overflowing. The city wanted to mitigate the occurrence of CSOs / basement backups through improved monitoring and control of the City s collection systems and improved coordination of water and wastewater operations using improved insights and optimized decision making. The city also wanted a single platform for extending into domains beyond Water. Benefits: Real time visibility of waste water events including Combined Sewer Overflow incidents and basement backups. Visibility across devices and systems Proactively monitoring and alerts when wastewater is rising to dangerous levels, or when a blockage occurs Initiate and monitor predefined action plans to alleviate or manage a sewer surcharge flood threat Dashboard showing precise "hotspots" where risk of sewage overflow to basements or the river is greatest Rapid deployment using IBM SmartCloud City of South Bend video

13 IOW comes with Out of the Box (OOTB) industry content that can be configured to fit the client s specific needs Content selection filters 3 Key Performance Indicators (KPIs) with drill down Semantic Model extension for Wastewater Infocenter details how to customize / add KPIs Pipe / sewer layer with instructions on customizing User-defined zones / areas (Pressure / Metering) Customizable for Operator and Executive views Wastewater table structures for managing alerts & events Sample data, measurement details,sample reports (Wastewater specific) Simple sample SOP for Combined Sewer Overflow mitigation Simulation tool for testing semantic model and inhouse data Sample Water /wastewater Infrastructure Assets: River Gauges, Rain Gauges, Waste Water Plants, Combined Sewer Overflow Diversion Structures, Trunk Line Monitors, Lift Stations

14 OOTB: Filters with Industry content The User is able to choose and view multiple water specific GIS layers in the Content filter

15 OOTB: 3 KPIs for wastewater with drill down and guidance on adding more User is able to view 3 Wastewater KPIs out of the box as well as the associated drill down hierarchy Infocenter will detail how to modify, create and customize KPIs to suit the client s specific needs / segment

16 OOTB: Water specific icons, zones and infrastructure system maps Users are able to see icons and systems map overlay corresponding to sewer network and other infrastructure elements User are able to hover over water specific icons and get sample current readings Customizable Zones (peach color below) can depict pressure zones, metered areas, zip codes and so on

17 OOTB: Sample data with measurement details and sample reports Users can see details of measurement on chosen device and trending data Users will be able to see sample reports on historical readings (dummy / anonymized data)

18 OOTB: Simple Standard Operating Procedure and Simulation Tool Out of the box Standard Operating Procedure for dealing with Combined Sewer Overflow Simulation tool allows users to quickly add their own sample industry data (e.g. rainfall measurements) via CSV files and test the semantic model

19 OOTB: Bringing it all together User will be able to see rich set of OOTB icons, sample data, filter content, KPIs, views and more Infocenter will detail how users can customize each facet to their specific needs We will constantly be harvesting and updating the content and upgrades will come with continually richer content packs

20 Additional Capabilities in Intelligent Water that will be based on the IOW platform

21 Asset based Capabilities that are based on the IOW platform Non Revenue Water Pressure Management Optimize pressure in water network without compromising quality of service Reduce leakage (due to lowered overall pressure) Extend asset life (lower stress on infrastructure) Lower energy costs (lower pressure means less energy needed) Water Conservation Portal Provide citizens with a portal to view and manage their water consumption Comparisons with peer households Leak Alerts, Consumption alerts Social networking and teaming Incentives / disincentives to reduce consumption Reduce costs and improve efficiency by improving water demand forecasting Smart Metering Analytics Identify which meters/accounts in the network are faulty and/or tampered with Increase revenue recapture Reduce cost of maintenance (targeted instead of schedule based maintenance Urban Flood Management Use weather prediction capability to forecast potential urban flooding Take proactive action to mitigate damage and prepare emergency response via Standard Operating Procedures (SoP) Analyze post-crisis data to streamline future responses and mitigate issues

22 IBM is helping a leading water utility dynamically manage its water pressure to reduce pipe bursts and leakage and lower energy consumption Business Value Minimize leaks while preserving sufficient pressure to end customers and extending asset life Pipe burst are down 20% over 3 months Provide recommendations to maintain required level of pressure yielding reduction in water wastage, as well as reductions in energy & maintenance costs Find the optimal location of valves to enable the most effective pressure management. Can handle generic water network structures (e.g., not restricted to DMAs) Client Challenge The client wants to maintain the appropriate level of pressure. Low pressure may result in inability to satisfy demand and customer complaints while excess pressure results in a high number of leaks and bursts loss of water, and wasted energy. The client has several, oftentimes conflicting, pressure management goals: - Reduce leaks/bursts and water loss - Maintain required tank levels - Increase turnover of water in tanks - Reduce energy costs 22

23 IBM helped the city of Dubuque reduce water consumption by nearly 7% with additional savings in energy and treatment 23 Client Challenge The city of Dubuque, Iowa wanted to maximize its use of smart meters. They had a lot of data about water use but it was one-way information. What was needed was a way to share the usage data with citizens in a way that raised awareness about water, helped citizens track and manage the water they consumed and create a more sustainable city by reducing the water (and thus energy) footprint Benefits: Save water and money by empowering consumers with information, insights Raises awareness about water Social computing around water consumption. Help city/utility provide incentives to influence demand Proactive leak alerts to consumers Provides water utilities with a view of usage trends and patterns across customers Water Utilities can reduce costs and improve efficiency by using the system to improve water demand forecasting Especially useful in high water-stress areas We have also deployed this solution at Miami Dade Parks estimated ~$1M in savings / year City view

24 IBM s Intelligent Water suite is helping another utility recapture over $300K in 3 months by detecting faulty meters and potential theft Business Value Identify silted and/or defective meters and rapidly correct them - Meter Bypass/Theft. - Leakage, Non-working meters - Vacated Residences, Damaged Meters - AMR Signal Problems, Meter Degradation Meter Bypass Minimize revenue loss from accounts Crews have a targeted list of metered accounts to check saving time and cost - Client Challenge The client like most utility providers was losing revenue through under-reporting of consumption due to faulty meters or meter tampering. They were also unable to identify which meters are a maintenance priority, and are forced to rely on costly, inefficient methods of inspection scheduling. Identifying meters most likely to be defective or tampered with can save utilities significant time and expense on maintenance and recapture revenue. 24

25 IBM s Flood Management analytics is helping Rio De Janeiro predict and manage potential flooding and landslide events Client Challenge The city of Rio De Janeiro is prone to heavy rainfall and landslides that cause extensive damage to life and property every year. The client was looking for an integrated solution that helped predict weather and potential flooding/landslide events and coordinate actions across multiple agencies such as Public Safety, Water department and Transportation. This capability becomes vital as the city gears up for the Soccer World Cup in 2014 and the Olympics in 2016 Business Value Use weather information combined with local elevations to provide early warning of disaster scenarios. Detailed, customized flood forecasting data and visualization enables better flood prediction and operational response. Integration with IOW delivers highly localized flood forecasting and alert capability for city / government operations. 25

26 Multiple options help leaders deploy technology regardless of size On Premise: Build on workload optimized platforms Leverage infrastructure readiness services Shared Services: Work together across multiple cities Share services using preconfigured systems Cloud Delivery: Log on to your smarter city environment Customize interfaces, reports and data inputs It s about transforming the way we do business, so we can invest that money in front-line service delivery Inspired By Chief Superintendent Avon & Somerset Police

27 IBM Research has a number of ongoing cutting-edge innovative projects in the water domain, around the world Optimize pump schedules to minimize energy costs while meeting demand and respecting plant and network constraints. Considers forecasted demand based on weather, special events, wind, etc. Average 69% reduction in price paid for imperfect information Predict failure possibility of pipes in a given year, which will be used for preventative maintenance planning Users may develop a highly effective preventative maintenance planning based on risk and impact Users may view pipe & failure case profile graphs for the requested time period. City of Mate Asher - Israel Advanced Non-Revenue Water & Energy management Leak Detection at the Network Level using Optimization Link with Asset Management to Enable Rapid Repairs and Maintenance Planning 27 Sustainable Minimum Cost Irrigation by Treated Wastewater Applying optimization to interconnected problems of providing treated wastewater for agricultural use: Finding a sustainable policy for annual storage and distribution of the wastewater, and Providing hourly equipment settings that minimize the cost of providing the water, while satisfying hydraulic, quality, and demand constraints.

28 Smarter Water Landing Page: ibm.com/smarterplanet/water GIO on Water: ibm.com/ibm/gio/water Desert Mountain video - City of South Bend video

29 Back Up

30 Combined Sewer Overflow What is the client problem? Older cities have Combined Sewers which are essentially large pipes that carry both waste water from water customers as well as rain water. These sewers are often close to or beyond their useful life and during high rainfall there is an increased chance that the untreated water and sewage in the combined sewer overflows into local rivers and lakes, with public health implications. These overflows result in fines from regulators, hazards to public health, potential backup of sewers in low lying basement areas and lowered customer satisfaction with the utility. How does IBM uniquely solve it? IBM uses instrumentation data on water flow and water levels in the sewers to monitor the level of water in the sewer. Increases in water level could likely mean blockages in the combined sewer and the utility can quickly respond proactively to investigate and correct the situation. If instrumentation does not exists, IBM s partners can help. What is the benefit? Avoided CSO events lead to Lowered risk of adverse public health event and fines from regulators. Higher citizen satisfaction Intelligent CSO solution helps reduce - or even avoid, large capital investment in building new infrastructure to address CSO events. Where have we done this before? South Bend

31 Smarter Irrigation & Smarter Golf Courses What is the client problem? Farms and Golf courses use huge amounts of water. They also spend large amounts of energy to pump the water to different areas. This is increasingly costly as water and energy rates increase. Many parts of the U.S. and the world are severely water stressed and can ill afford inefficient water use. Cities/utilities that supply golf courses also have a vested interest in conservation because every drop saved from the golf course can be used for other purposes How does IBM uniquely solve it? Using a combination of advanced instruments that measure temperature moisture and salinity under the ground and IBM s smarter irrigation solution, it is possible to more precisely control irrigation of the course and save water / energy What is the benefit? At least 10%-15% Savings from reduction in use of water. Savings in water translate directly to savings in energy (pumping costs). Lower water footprint helps builds credibility around the brand s sustainability (i.e. the organization can credibly claim to have lowered water and energy consumption) Where have we done this before? Desert Mountain

32 Water Conservation and Smarter Metering What is the client problem? Many part of the world (such as most of the U.S. this summer) are under severe water stress and water conservation is on everyone s mind and at the top of city leaders agendas. Other cities are keen on positioning themselves as sustainable and lowering their water footprint. How does IBM uniquely solve it? IBM uses data from metering systems and analyzes it for trends, patterns. Usage information is communicated back to end users via a portal. Users are able to track their daily/weekly/monthly usage, set usage alerts / limits, view their consumption vis-à-vis that of their peers, share tips and get leak alerts from the utility. This consumption information and social interaction is a powerful catalyst in shaping overall demand What is the benefit? Information sharing and societal participation has a real impact on peoples behavior it catalyzes water conservation, raises awareness in users minds and drives sustainable practices. Water utilities have more influence over influencing water consumption and a more accurate forecast of water demand. Dubuque saw a 6.6% drop in overall demand. Miami Dade Parks expects to save $2m over 5 years through more efficient water management Where have we done this before? Miami Dade Parks, Dubuque

33 Galway Bay, Ireland Early inspiration for IOW and case study in using its capabilities for Coastal Management Sensor network monitors 30+ dimensions of water quality in Galway Bay Data is streamed & processed in real time Integration with other data feeds (weather, shipping etc) Innovative user interface and advanced visualization supporting multidisciplinary users Benefits: Collaboration platform for multiple stakeholders (coastguard, shipping, fishfarming, tourism, agriculture, etc) Enables rapid response to water quality events etc Enables system-wide response to climate change, economic development etc Helping to identify sustainable business models

34 Water quality monitoring: Hudson River. Early inspiration for IOW and case study in leveraging capabilities for water quality management

35 Creek Watch: Innovation that allows residents to provide key inputs on water resources to drive more informed decision-making Exploration of using mobile devices (camera smart phones) to capture data: Participatory data gathering with many users Data provides new opportunities for analysis Collect simple environmental data about waterways Capture citizen science data / photos Location (GPS) and time - stamped Water level, water flow, trash IBM Research developed app in consultation with the California Water Board and volunteer watershed groups

36 Details of a deployment for Wastewater: South Bend Combined Sewer Overflow (CSO) Portal (Operator view) Geo-spatial map of service area, showing selected infrastructure elements Instant messaging for Collaboration Events and alerts based on policies and thresholds defined by users for devices and systems. This includes manually generated operational broadcasts Measurement of selected infrastructure elements Historical measurements graph Details about the status and critical readings of the infrastructure assets