SUSTAINABILITY REPORT. Bahia Principe Riviera Maya Resort 2016

Transcription

1 SUSTAINABILITY REPORT Bahia Principe Riviera Maya Resort 2016

2 Mission, vision and values Our dream To be a leader in the international tourism sector, actively contributing to sustainable development. Our purpose To guarantee the excellence in the service to our clients, involving in the process to the collaborators, suppliers and society in general. Our values Ethics, honesty and transparency Humility and simplicity Quality and innovation Creativity and continuous improvement Affection and respect for people Passion for work

3 Our Sustainability Commitments Ethics, transparency and good corporate governance To improve our collaborators quality of life Environmental care and protection Collaborate with the local community Innovate in products and services Communication plan

4 Ethics, Transparency and Good Corporate Governance Bahia Principe has the following Policies: Sustainability Policy Environmental Policy Social and Cultural Policy Procurement Policy for Goods and Services Health and Safety Policy Human Rights Policy Policy against labor exploitation, abuse or sexual abuse of children or adolescents Quality Policy

5 Certifications Ethics, Transparency and Good Corporate Governance Bahia Principe Riviera Maya Resort has the following certifications: 4 Travelife Gold EarthCheck Badges "S" 2016

6 Improve our collaborators quality of life Recruitment 30% of the employees are female. 92% have their place of residence in Quintana Roo 20% of the collaborators were born in Quintana Roo. 70% 30% 20% 2% 98% of the employees hired are Mexican. 78% National Locals Foreign

7 Improve our collaborators quality of life Training - Total hours taught: 69,217 - Total investment: $ 1,532,507 - Increase over 2015 of hours taught: 65% Improvements made in the collaborators areas - 54 interventions - Total investment - $ 7,171, Activities for employees - 14 activities, 4,520 participants - Total investment $ 802,200.30

8 Improve our collaborators quality of life Programa Empresa Saludable Corporate Wellness Program Sport Activities Zumba Pilates Insanity Physical education Diet consultation with a nutritionist Male football soccer tournament 25 Participants 111 consultations 40 teams

9 Improve our collaborators quality of life Other Indicators Trainees. 20% increase over Internal promotions New hires. 3% increase over 2015

10 Environmental care and Environmental Management: Water protection Litres per guest per night %

11 Environmental care and protection Environmental Management: Energy LPG Diesel Electricity Kw/h per guest per night ENERGY DIESEL LPG

12 Environmental care and protection Environmental Management: Waste Kg per guest per night % PET 1 HDPE 2 Carton Paper Aluminum Glass Scrap Tetra Pack

13 Guests Environmental care and protection During 2016 ecological tours were made with guests. Each month and in order to celebrate the environmental dates, the activities are focused on the theme of the environmental commemoration that corresponds. Number of guests who participated in an Eco-Bahía Tour Activity Ecological Bycicle tour Bird Total walk watching ,652 N/A 216 1, , ,165

14 Environmental Activities JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER World Environmental Education Day World Wetlands Day World Water Day - Earth Hour International Day of Happiness Earth Day-World Health Day Recycling Day -International Day of Families World Environment Day National Tree Day (Foundation Jungle Protection Program) International Day of World's Indigenous Peoples International Coastal Cleanup Day - World Tourism Day Sea Turtle Season Closing- (Foundation Sea Turtle Program) Annual Health and Wellness Fair Mexican Death s Day Celebration - International Children's Day Know the Reef Day (Reef Protection Program)

15 Working with local communities Our pillars Dialogue, contribution and social collaboration In collaboration with Ecobahia Foundation Environmental education activities targeting community schools

16 Working with local communities Our pillars Dialogue, contribution and social collaboration In collaboration with Ecobahia Foundation Theoretical-practical workshops for the Local Community

17 Working with local communities Other contributions Donations made to the community through the Ecological Foundation.

18 Innovation in products and services Guests Internal audits 536 Managed complaints 295 Complaints processed 579

19 Innovation in products and services Guests Client satisfaction Tulum 81.2% Coba 81.6% Akumal 83.8% Sian Ka'an 86.3%

20 Innovation in products and services Suppliers 95% 99% 80% Local suppliers of the suppliers know about our Sustainability Policy of the items purchased are environmentally sustainable. Suppliers with some type of certification (quality management, environmental, food safety, social responsibility) are becoming more numerous.

21 Machinery and Service ISO 9001 ISO Clean Industry A + (Emissions) BASC (Safe Trade) FSC SGS ESR Nom-Ance Certification Green Credit Supplies FSC Certificate (Forest Management) Din Certco (Compostability) ESR Good Manufacturing Practices (Cosmetics) SGS (Product Quality Assurance) BPI (certificate of compostability) ISO 9001 ISO FDA (Certified Food Grade) NSF (Job Liability Certificate) NQSP (Biodegradability of product) Food and Beverage SQF (Certificate of Food Safety) Good Practices Handling and Packaging H badge (Mexican Hygienic Food Management Program) Clean Industry Certificate ISO 9001 ISO OHSAS FSSC ESR Ecoembes

22 Innovation in products and services Suppliers We have biodegradable and high energy efficiency products Fair trade coffee supplier

23 Communication Plan Internal Sensitization video on child protection Travelife Sensitization Video Articles in Piñero Magazine External Sustainability Charter for Guests Participation in environmental forums Articles in press

24 Corporate Social Responsibility Objectives 2017 Ethics, transparency and good Corporate Governance Quality of life at work Generate value in the communities where we operate Environmental care and protection Innovation in products and services (customers and suppliers) Internal and external communication plan

25 Ethics, transparency and good Corporate Governance To hold managers and employees responsible for incorporating sustainability into daily management Quality of life at work Maintain employee areas in proper conditions Measure the degree of employee satisfaction Improve and measure the degree of qualification Improve the quality of life inside and outside the company "Healthy Company" Minimize errors in improvements or new constructions Increase the number of permanent contracts from 50% to 70% of the workforce.

26 Generate value in the communities where we operate Increase Social Action in Destination (as established by the POP Social Action in 5% social investment) Environmental care and protection Enhance sustainability in all GP companies Reduce the energy consumption ratio in hotels by 10% Reduce the water consumption ratio in hotels by 15% Improve waste management and increase the percentage of recycled waste by 20% Increase biodiversity-related actions and activities by 20% Revitalize the functioning of the Eco-bahia Foundation

27 Innovation in products and services (customers and suppliers) Incorporate sustainability criteria into products and services Deploy HACCP manuals Increase customer satisfaction 2% or maintain satisfaction level Minimize errors in kitchen designs (renovations or new constructions) Implement 0 Stress Project - Happy moments Internal and external communication plan Improve Internal Communication on Sustainability Improve External Communication on Sustainability