Using ICT to Conserve Water A Water Utility Perspective

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Chloe Dickerson
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1 Using ICT to Conserve Water A Water Utility Perspective East Bay Municipal Utility District Conservation as a Water Supply ICT and Customer Engagement Home Water Reports Landscape Water Budgets Automated Metering Infrastructure (AMI) Integrating Outreach and Information Platforms

2 Water Supply

CROCKETT EBMUD Service Area Detail RODEO Auburn 680 HERCULES PINOLE 9

Pablo Res EL CERRITO Briones Res Folsom WALNUT CREEK 2 ALBANY BERKELEY

PIEDMONT 13 DANVILLE Freeport Diversion Pipeline (proposed) Napa Co

Vista Camanche Folsom South Canal Connection (proposed) 99 El.

Tract Los WALNUT CREEK WTP Contra Costa Co 680 Los Vaqueros Woodward

568 580 Hayward San Andreas New Hogan Murphys Angels Camp Long Barn

Don Pedro Mariposa Co 5 Modesto Modesto McClure R Turlock San Antonio

Joaquin Co Victoria Island Tracy Yosemite National Park Tuolumne Co 26

Stockton Upper Jones Tract Holt 205 880 Flat Bethany UPPER SAN LEANDRO

Tract Transfer Pipeline 2 San Francisco Co Bixler Vaqueros Pipeline

26 88 SOBRANTE WTP SAN PABLO WTP Schaad s El.

2800 Tabeaud 12 Lodi Vallejo Utica Campo Seco 12 West Point PH PARDEE

Ione SAN LEANDRO Napa Sonoma Pine Grove 88 Amador City Vacaville

3 CROCKETT EBMUD Service Area Detail RODEO Auburn 680 HERCULES PINOLE 9 99 Service Area SAN PABLO RICHMOND 88 Ultimate Boundary San Pablo Res EL CERRITO Briones Res Folsom WALNUT CREEK 2 ALBANY BERKELEY El Dorado Co 5 LAFAYETTE ORINDA Lafayette Res 89 Natoma Yolo Co 89 Caples Silver Blue s El ALAMO EMERYVILLE MORAGA 680 Davis OAKLAND Sacramento 80 PIEDMONT 13 DANVILLE Freeport Diversion Pipeline (proposed) Napa Co 580 CASTRO VALLEY Solano Co SAN LORENZO Fairfield Clay 5 88 Buena Vista Camanche Folsom South Canal Connection (proposed) 99 El. 235 Jackson Valley Pardee PH 80 Marin Co Antioch Roberts Island Palm Tract Los WALNUT CREEK WTP Contra Costa Co 680 Los Vaqueros Woodward Island 580 El Hayward San Andreas New Hogan Murphys Angels Camp Long Barn New Melones Cherry Dublin Pleasanton Livermore Hetch Hetchy Manteca 99 Don Pedro Mariposa Co 5 Modesto Modesto McClure R Turlock San Antonio Eleanor Woodward Clifton Court Forebay Alameda Co Sonora Tulloch San Joaquin Co Victoria Island Tracy Yosemite National Park Tuolumne Co 26 Pinecrest Pinecrest 9 Calaveras Co 880 Crystal Springs Beardsley Stockton Upper Jones Tract Holt Flat Bethany UPPER SAN LEANDRO WTP San Andreas Old River Pipeline SargentBarnhart Tract Lower Jones Tract Transfer Pipeline 2 San Francisco Co Bixler Vaqueros Pipeline LAFAYETTE WTP 13 Union Pardee Salt Spring Valley Concord ORINDA WTP Highland El Donnels Road Rail Calaveras Pittsburg 80 San Francisco Electra PH SOBRANTE WTP SAN PABLO WTP Schaad s El Martinez San Rafael Jeff Davis El Tabeaud 12 Lodi Vallejo Utica Campo Seco 12 West Point PH PARDEE CENTER Mokelumne River Fish Hatchery Novato Tiger Creek PH Jackson Ione SAN LEANDRO Napa Sonoma Pine Grove 88 Amador City Vacaville Cross-Delta Canal Sonoma Co Alpine Sutter Creek Chabot Res 880 Salt Springs PH Salt Springs El. 01 Drytown Sacramento Co SAN RAMON Upper Bear El Amador Co 580 Alpine Co Lower Bear El EBMUD s Folsom South Canal Turnout Upper San Leandro Res ALAMEDA 88 Stanislaus Co Merced Co East Bay Municipal Utility District Water Supply Map 303

EBMUD Water and Wastewater Services Water 1.3 million customers 190-210 MGD demand 35 communities 330 sq.

4 EBMUD Water and Wastewater Services Water 1.3 million customers MGD demand 35 communities 330 sq.mi service area >,000 miles of pipe 385,000 accounts Wastewater 650,000 customers 75 MGD Avg. Flow 83 sq.mi service area 100% energy sufficient

5 Conservation As a Water Supply Integrated Water Supply Planning Drought Response Supply-side conservation Demand-side conservation Hardware Behavior

6 EBMUD Home Water Report Pilot Project Players EBMUD client in-kind services WaterSmart Software, Inc. (WSS) vendor web-hosting California Water Foundation (CWF) co-funder independent evaluation and customer satisfaction Drivers Energy utility programs Research shows benefits Needed solution for 325,000 residential accounts Outdated water bill format New billing system not yet customizable Strategic shift from standard fixture and appliance rebates toward water management tools/services

9 EBMUD Home Water Report Pilot Preliminary Results

10 Home Water Report Pilot Obstacles Encountered Incomplete customer contact information Information system integration Consumption data Conservation interventions Preparation of Call Center staff to respond to customer questions Translating awareness of conservation measures to action Lessons Learned Small differences in messaging will trigger widely varied responses. Contextualizing information helps customer think and act Need repeated exposure for more complex recommendations Respondents to print greater than but better ROI from

11 Automated Meter Reading Interface

12 Landscape Irrigation Water Budgets GIS system identifies irrigated area California Irrigation Management Information System data (Evapotranspiration) Actual Consumption data Automated report generation

Home Water Report Project Development Expand Home Water Report pilot System Integration AMI data Electronic bill presentment Customer inventory and

13 Home Water Report Project Development Expand Home Water Report pilot System Integration AMI data Electronic bill presentment Customer inventory and intervention data Develop interactive self-help tools Self water use assessments Landscape and home water budget Move to mobile platforms Drought response tool

14 Michael Hazinski Richard Harris

The Panoramic Water System Improvements Projects includes the following components:

Board of Directors May 8, 2014 Page 2 Project Scope The Panoramic Water System Improvements Projects includes the following components: Pipelines - Approximately 6,800 feet of 6-inch and 8-inch diameter