The Heart of Engagement. Thierry Stéphan, Prague April 9 th 2019

Transcription

1 The Heart of Engagement Thierry Stéphan, Prague April 9 th 2019

2 Globalisation Workforce Planning Social Recruiting Localisation BigData Analytics Technical Capabilities Millenials Disruption of The CHRO Global Recruitment Retention & Engagement VUCA MOOCs world The Overwhelmed Employee Leadership Pipeline War for Talent Employment Brand Social Everything Cloud HR System HR as Decision Science Waning Capabilities on HR Global Payroll Digitalisation

3 ? Top-down Transversal Circular Circles & double links??? Command & Control Confidence & Chaos 3

4 From to Individual motivation Team mobilisation Personal engagement Extrinsic Intrinsic 4

5 PROFIT Revenue New deals Active references New opportunities Customer loyalty Customer satisfaction Customer focus EMPLOYEE SATISFACTION & ENGAGEMENT 5

6 3 busting their butts 5 looking at the scenery 2 sinking the boat Engaged 30 % Disengaged 52 % Actively Disengaged 18 % The paddlers The passengers The clandestines 6

7 7 A personal commitment to the organisation's purpose and people, inspiring the extra smile from within

8 8 The Heart of Engagement JOB

9 3 Drivers for Our Next Generation Sense of belonging to a project The right learning system Multiple marks of recognition 9

10 4 Factors for All of Us I believe in my company I trust my colleagues I am authentic I love my job I am authentic 10

11 A Shared Responsibility Leaders need to Managers need to Employees need to Create a world others want to belong to Provide impulses for organisational & personal growth Contribute in line with own satisfaction drivers 11

12 To Drive Engagement LEADERS MANAGERS EMPLOYEES Corporate Vision Corporate Ambition Align company s & people s aspirations Personal Vision Personal Ambition Strategy Goals Coach for performance & development Development Plan Targets Culture Structure & Processes Prepare ground for impactful collaboration Working principles Roles & Responsibilities Meaning Role models Ensure that everybody is ready to take action Willingness Ability 12

13 The Engagement Framework LEADERS MANAGERS EMPLOYEES I believe in my company It inspires me Corporate Vision Corporate Ambition Personal Vision Personal Ambition I love my job I am proud to contribute Strategy Goals Development Plan Targets I trust my colleagues I want to work with them Culture Structure & Processes Working principles Roles & Responsibilities I am authentic I act with an extra smile from within Meaning Role models Willingness Ability Action 13

14 Client Case How to (re)engage over employees behind their company business project? 14

15 Conditions for Teams to (Re)engage Behind Their Company Business Project Meaning Willingness STEPS I know WHY I need to take action and it is meaningful to me I am willing to take action, because it will help me to reach my goals 1 2 Clarify the why Create example at the top Role models Ability 3 4 Co-construct with all teams Coach & communicate I see my leaders, managers & peers set the right example I have the competences needed to make it a success 15

16 A 1.5 Year Journey VISION 1 Executive Team STRATEGY Ambitions CULTURE Values STRUCTURE Responsibilities Initiatives Principles Competencies 2 Senior Managers 3 Ambassadors SENSE WILLINGNESS EXEMPLARITY ABILITY ACTION 4 All teams 16

17 Stunning Results How Engaged Are You Towards Our Company Business Project? NB: Done through anonymous votes Sense Willingness Ability Excom Before the start of the engagement journey Senior Managers Ambassadors All employees??? 17

18 Ready to create the extra smile from within? 18