Business Resilience They Cannot Do This Without You!

Transcription

1 Business Resilience They Cannot Do This Without You! Maureen Roskoski, Facility Engineering Associates PC Laurie Gilmer, Facility Engineering Associates PC

2 Meet Our Presenters: Maureen K. Roskoski, CFM, SFP, LEED AP O+M, Business Continuity Lead, Corporate Sustainability Officer Laurie Gilmer, P.E.,CFM, SFP, LEED AP O+M, CxA Vice President

3 Learning Objectives Understand the role of the Facility Manager in business resilience and the importance of connecting all parties involved Gain the ability to assess your current resiliency status Identify the five things you need to know about business resilience planning Develop insight into how to justify resilience strategies financially

4 Your Role How many of you are involved in emergency preparedness? How many of you are involved in business continuity planning? What is the value of your involvement early in the planning process?

5 Where Do You Stand? Where should we prioritize our efforts? What plans do we have in place? 02 01

6 Where Do You Stand? Equipped You will develop your business resilience baseline today.

7 Agenda The Five Things You Need To Know About Business Resilience Planning What business resilience means to your organization. FMs play a central role in business resilience Natural disasters are not the only cause of business disruption. An emergency response plan is not enough. 05 Business resilience planning doesn t have to break the bank.

8 What Is Business Resilience? Incident Response Planning Education & Training Business Continuity Planning business resilience [biz-nis re-zil-ee-uh ns] noun the ability to rapidly adapt and respond to business disruptions, safeguard people and assets, while maintaining continuous business operations. Building Resilience

9 What is Business Resilience? Incident Response Planning Your Program Education & Training Business Continuity Planning The Facility Manager Building Resilience

10 What is Business Resilience? Incident Response Planning The FM Resilience Education & Training Your Program Business Continuity Planning Program touches all aspects of Business Resilience Building Resilience

11 Assurance of continuity of our business Achieve a recognized global benchmark Meet customer demands What is Important to Your Organization? Reduce risk of business interruption Provide full service to our clientele Increase competitiveness Protect reputation and brand Protect our assets and safeguard our employees

12 Business Resilience Readiness Baseline

13 Agenda The Five Things You Need To Know About Business Resilience Planning What business resilience means to your organization. FMs play a central role in business resilience Natural disasters are not the only cause of business disruption. An emergency response plan is not enough. 05 Business resilience planning doesn t have to break the bank.

14 The Facility Manager Every Day Environment Provide a safe and healthy work environment for building occupants People Hire, train, and manage facilities team to meet the organization s needs Financial Planning Balance minimizing failures and maintaining high reliability with quality and response time at lowest overall cost Develop operational planning requirements and anticipates need for adaptations Adapted from IFMA s FMP O&M course

15 Organizational Drivers Taking a long term view Metrics are tied to the highest level Linked to the organization s strategy Typically long term Related to success with customer, market, or product Define what key business decisions are made and why What is critical to your organization s success? to enable the Customer to continue the mission.

16 Where Does Facilities Fit In? Business Resilience Prepare the workforce to respond Facilities Risk/Insurance Community Infrastructure IT Prepare facilities to withstand and/or support the organization during an event Understand critical and key systems Provide access and temporary accommodations Re-establish business-as-usual as quickly and safely as possible

17 Where Does Facilities Fit In? Organization Organizational Strategy Produce a product or provide a service Satisfy stakeholders Generate revenue Mission Vision Values Inspires Facility Management FM Drivers Community commitments, Sustainability initiatives, Regulatory requirements Influences Supports Drives Strategic Facility Plan Operational Structure Supports, aligns with organizational strategy and FM Drivers Operations Creates Operational Planning Work Management Measurement & Reporting Operations Policies and Procedures Tactical initiatives

18 The Role of Facility Operations & Maintenance The Job of O&M Is To It is Why We: Keep Building Running Support Productivity Keep People Safe Measure & Monitor Plan Prioritize systems and equipment maintenance What Happens When A Disruptive Event Occurs?

19 The Role of Facility Operations & Maintenance

20 The Role of Facility Operations & Maintenance What Happens When A Pipe Bursts at 5am? People showing up for work Significant displacement of workers No alternate site ready No access to planning documents

21 The Role of Facility Operations & Maintenance 500,000 SF Headquarters Campus 1990s vintage facilities 9,700 SF Data Center Data center is critical to organization HVAC relies on central plant Then one day

22 The Role of Facility Operations & Maintenance A chilled water line burst Significant disruption to business Loss of functionality

23 The Role of Facility Operations & Maintenance Performed risk assessment to identify: Internal threats External threats Impacts Probability Developed a mitigation and response plan

24 Business Resilience Readiness Baseline

25 Agenda The Five Things You Need To Know About Business Resilience Planning What business resilience means to your organization. FMs play a central role in business resilience Natural disasters are not the only cause of business disruption. An emergency response plan is not enough. 05 Business resilience planning doesn t have to break the bank.

26 Threats Source: 2017 Horizon Report, Business Continuity Institute facilities world

27 Physical Security Communication -Mass communication tools Procedures -Shelter in Place Awareness -Continual education

28 Understanding Risks & Impacts ANALYSIS IDENTIFICATION MONITOR APPLICATION PROJECT DEVELOPMENT ENGINERRING SECURITY COORDINATED INDUSTRIAL LIABILLITIES REALIZATION FINANCIAL STANDARDS ACCORDING PROCESSES MONITOR PORTFOLIOS PUBLIC EVEN CONTEXT PROBABILLITY TECHNOLGY UNCERTAINTY THREATS ASSESSMENT MARKETS DESIGN PORTFOLIOS RESOURCES METHODS INSTITUTE OPPORTUNITIES FAILURES GOALS PRIORITIZATION IMPACT ACCORDING INCLUDING COST SOLUTION CONSEQUENCES EFFECT OPPOSITES WHETHER SOCIETIES WIDELY HEALTH INDUSTRIAL AVOIDANCE INDEX EFFECT CONSEQUENCES TREATMENT CASE POSSIBILE MEMBER TOGETHER SUPPORT PARTNERSHIP INVESTMENT INNOVATION PERFORMANCE EXECUITIVE REVIEW INSPIRE

29 Business Resilience Readiness Baseline

30 Agenda The Five Things You Need To Know About Business Resilience Planning What business resilience means to your organization. FMs play a central role in business resilience Natural disasters are not the only cause of business disruption. An emergency response plan is not enough. 05 Business resilience planning doesn t have to break the bank.

31 An Emergency Plan Is Not Enough Everyone is in the parking lot, now what?? Next 48 hours? Next 72 hours? Next Week?

32 The Role of Facilities Operations & Maintenance What do you need to do right now? FMs are really good at this What do you need to do in next 24 hours?

33 Creating A Planned Approach Where do I start my business resilience planning? How do I know what functions to prioritize? What will be most useful for our team? Business Resilience Team

34 Key Steps In Resilience Planning Program Setup Business Impact Analysis Risk Assessment Resilience Procedures Training & Exercises Governance & Policy Essential Functions Prioritization of Threats Incident Response Team Engagement

35 Getting Started Chain of Command Who is in charge? Business Continuity Plan Basics Essential Functions How will you prioritize? Alternate Sites Where will you go? Communications Plan How will you communicate?

36 Ready Workforce Ready Workforce = Readiness Handbook

37 Business Resilience Readiness Baseline

38 Agenda The Five Things You Need To Know About Business Resilience Planning What business resilience means to your organization. FMs play a central role in business resilience Natural disasters are not the only cause of business disruption. An emergency response plan is not enough. 05 Business resilience planning doesn t have to break the bank.

39 Risks of Not Planning Hurricane Sandy Impacts Negatively affected 60, ,000 small businesses - 30% will/did fail At least 75% of the businesses had to close for at least one day 44% closed for one week 71% lost power for at least one day

40 Risks of Not Planning How much is one hour of downtime worth to the organization? An hour of downtime can cost between $8,000 for a small company and $700,000 for large enterprises It takes an average of 18.5 hours for a business to recover after a disaster

41 The Value of Facility Operations & Maintenance In preparing for battle, I have always found that plans are useless, but planning is indispensable. -Dwight D. Eisenhower

42 Productivity vs. Time Without a Business Resilience Plan Time spent below full productivity Productivity Loss of revenue Damage to reputation Threats to life, health & safety Environmental impacts Inability to support community No BR Plan Time

43 MAO RTO Productivity vs. Time Without a Business Resilience Plan Time spent below full productivity BR Plan Productivity Avoidable productivity losses Minimum Level of Operations No BR Plan Time

44 The Value of Facility Operations & Maintenance The job of the FM is to enable the customer to continue its mission Through proper business resilience planning, you: Minimize the impacts of a disruption Improve overall performance Minimize corporate risk

45 Your Business Resilience Baseline Equipped Total your Yes answers to see your readiness score.

46 Your Business Resilience Baseline Where Will You Focus Your Efforts? Where Did You Score The Lowest?

47 Let s Connect Maureen Roskoski, maureen.roskoski@feapc.com Laurie Gilmer, laurie.gilmer@feapc.com (703) @FEA_PC