CHAPTER 14. Management in the 21 st Century By Lewis, Goodman & Fandt. Individual Differences and Team Dynamics. Individual Differences.
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1 Exploring Individual Differences and Team Dynamics CHAPTER 14 Pamela S. Lewis Stephen H. Goodman Patricia M. Fandt All rights reserved. Slides Prepared by Zulema Seguel Individual Differences Individual Behavior Attitudes Personalities Perceptions Abilities Managerial Challenge Individual Differences in Employees Personality is the enduring, organized, and distinctive pattern of behavior that describes an individual s adaptation to a situation. All rights reserved. Chapter 14-1
2 Self-Esteem Enhancing performance. Increasing the likelihood of success. Fueling motivation. Locus of Control Internal locus of control External locus of control Personality Types Type A Personality Type B Personality All rights reserved. Chapter 14-2
3 Resilience is the ability to absorb high levels of disruptive change while displaying minimal dysfunctional behavior. Self Monitoring (SM) High SM scores Low SM scores Authoritarianism Prefers power and status Respect for titles and rank How they expect subordinates to behave All rights reserved. Chapter 14-3
4 Myers-Briggs Type Indicator (MBTI) Preferred way of... Acting Thinking Feeling MBTI Dimensions Introvert or Extrovert Sensing or Intuitive Feeling or Thinking Perceiving or Judging The Big Five Personality Model Extroversion Assertive, gregarious and sociable Agreeableness Agreeable, warm and cooperative Conscientiousness Emotional Stability Openness to Experience Organized, dependable and responsible Calm, self-confident and secure Creative, curious and intellectual All rights reserved. Chapter 14-4
5 RIASEC Personality Types Perception Stereotyping Halo and Horn Effect Selective Perception Attitudes Relatively lasting beliefs, feelings, and behavioral tendencies held by a person about specific objects, events, groups, issues, or persons. All rights reserved. Chapter 14-5
6 Cognitive Dissonance Inconsistency The factors The influence The rewards Job Satisfaction How individuals feel about their jobs Job Descriptive Index (JDI) Job Description Index (JDI) Characteristics The work itself Pay Relations with coworkers Quality of supervision Promotional opportunities All rights reserved. Chapter 14-6
7 Ability Capacity to perform Mental, mechanical, and psychomotor Key determinant behavior & performance Difference Between... Group Team Elements for Effective Teams All rights reserved. Chapter 14-7
8 Management in the 21st Century Group Categories Formal Groups Informal Groups Roles TaskTask-oriented RelationshipRelationship-oriented SelfSelf-oriented Team Diversity Homogeneous A team is considered similar or homogeneous when it is composed of individuals having group-related characteristics, backgrounds, interests, values, and attitudes that are alike. Heterogeneous When the individuals are dissimilar with respect to group-related characteristics, backgrounds, interests, values, and attitudes, the group is diverse and is referred to as heterogeneous. All rights reserved. Chapter 14-8
9 Group Size Human resources Communication and coordination Freeriding Team Goals Provide a direction Performance Team Development Forming Storming Norming Performing Adjourning All rights reserved. Chapter 14-9
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