01400 POLICY CONTACT MANAGEMENT AND CONTROL ROOM
|
|
- Gloria Edwards
- 6 years ago
- Views:
Transcription
1 Version 5.5 Last updated 07/09/2017 Review date 07/09/2018 Equality Impact Assessment High Owning department Contact Management About This Policy 1.1. This policy explains how Contact Management Department within Hampshire Constabulary will maintain the highest standards when dealing with contacts. The majority of contacts are received via telephone and this policy explains the role of switchboard and the Force Enquiry Centre This policy also explains the purpose of the Control Room (commonly known as CWUN) and how it deploys Force resources This policy is aimed at all staff employed by Hampshire Constabulary. 2. General Principles 2.1. Hampshire Constabulary is committed to making the best use of its resources. A key area of this strategy is to transform service delivery by taking full advantage of technology such as Automatic Vehicle Location System (AVLS) and the Airwave Communication system Hampshire Constabulary is committed to providing an excellent service and aims to resolve contacts in an appropriate and timely manner Hampshire Constabulary will comply with National Contact Management Strategy and will employ a system of graded response to ensure the prioritisation of resources is commensurate with the nature and urgency of the need Hampshire Constabulary acknowledges that some members of the public will be unable to clearly understand spoken English or are hard of hearing and aims to ensure those sections of our communities have equal access to our service. 3. Statement of Policy
2 3.1. Hampshire Constabulary acknowledges the importance of providing a high quality of service to all telephone callers. The excellent management of incoming telephone calls is a fundamental aim of any customer-focused organisation and confidence in the ability of Hampshire Constabulary to deliver policing services will depend on the quality of response to such calls Over 80% of all initial contact with the Constabulary is made by telephone and whilst the number one priority is our response to those calling with emergencies our day-to-day business also demands that the highest standards are maintained in delivering the service to each and every telephone caller. Therefore the Constabulary expects that every member of staff will take responsibility for providing an appropriate, high quality response to telephone callers Other methods of Contacting Contact Management include Minicom for Deaf Access, the Internet via text services including True Vision specifically for Hate Crime, a Message Service via the Hampshire Constabulary Web Site and also via Air Waves by partner Agencies and Emergency Services. These methods of Contact receive the same degree of the high quality response To provide a service to the public caller and to assist partner agencies, Hampshire Constabulary will record details of appropriate incidents made to staff which may be of interest to the partner agency, or require action by it. These will be passed to the individual agency via the appropriate means. 4. Roles and Responsibilities 4.1. The primary role of the switchboard is to deliver the caller to the appropriate telephone extension as promptly as possible The primary role of the Force Enquiry Centre is to resolve issues a first point of contact by providing the necessary advice or by signposting the caller to the appropriate partner agency. The Force Enquiry Centre will take reports of crime where the incident does not merit a Grade 1 or 2 classification and deployment of resources. The Force Enquiry Centre will take full crime reports and ensure that crimes are appropriately classified in accordance with the National Crime Recording Standards and Home Office Counting Rules Contact Management will use available technology to ensure both emergency and non-emergency contacts are routed to the most suitable member of staff available to be able to appropriately resolve the call.
3 4.4. Contact Management will always prioritise dealing with emergency calls over all others Genuine emergency calls may also be received by the Constabulary Automated Answer Service when a caller has used 101 and the appropriate option is selected, these calls will be given emergency priority The primary role of the Control Room is to Command and Control incidents graded for deployment whilst ensuring the best use of resources via the technology available to them All deployments in response to grade 1 and 2 incidents, emergency and priority calls, will be made only by the Control Room except in exceptional circumstances i.e. where officers self-deploy to an emergency, which has been brought to their attention from another source. The Control Room must be notified immediately of all such deployments Where crime reports are taken by the Force Enquiry Centre which do not meet the deployment grade criteria, but cannot be screened out at first contact, these will be passed to the Resolution Centre The Resolution Centre will progress investigations with a view to identifying lines of enquiry which will be tasked to an operational command to complete. Where investigations do not identify lines of enquiry to task an operational team, the crime will be filed and the reporting person updated in accordance with the Victim Code. 5. Implications of This Policy 5.1. Financial Implications/ Best Value - This policy has no financial implications. Contact Management will aim to provide an excellent service which is commensurate with levels of finance. Contact Management will continue to introduce efficiency and productivity savings when opportunities are identified Staffing/Training - Contact Management is supported by Learning Development, who are responsible for initial and developmental training and ensuring materials are current and fit for purpose Bureaucracy Not applicable 5.4. Risks - Contacts made to Hampshire Constabulary must be managed in a professional, service focused way or the caller s confidence in the force to deal with their issues will fall. Effective command and control is required to ensure the Force meets statutory and duty of care
4 obligations and is not exposed because of a failure to identify, respond or, resource and incident appropriately. 6. Monitoring / Evaluation 6.1. The monitoring and evaluation of this policy shall be the responsibility of the Head of Contact Management. Performance information will be obtained from available technology (Altaris, Symposium Contact Centre 6) and from various teams within Contact Management (Performance Analyst, Contact Management Resource Management) National changes with regard to the potential National Contact Management Strategy (NCMS) and any change in standards will be monitored by the National Contact Management Project. 7. Review 7.1. This policy will be reviewed on an annual basis. 8. Related Policies, Procedures and Information Sources 8.1. Related Policies Policy - Racial and Religious Incidents Policy Security and Information Assurance 8.2. Related Procedures Procedure - Racial and Religious Incidents (Investigation) Procedure Protective Marking Procedure Data Protection Policy - User Responsibilities In Respect Of Information Processes Force Action Plans
5 8.3. Information Sources Airwave Internet Page (Airwave Manual of Guidance) Contact Management and Control Room Manual of Guidance AD203 Equality Impact Assessment Origin: Contact Management
PROCEDURE Responding to Incidents. Number: D 0503 Date Published: 3 March 2016
1.0 Summary of Changes This procedure has undergone its yearly review. The T.H.R.I.V.E. principles have been added within sections 3.1, 3.2 and 3.3. Clarity has also been given around section 3.7 Incident
More informationContact Management. Standard Operating Procedure
Contact Management Standard Operating Procedure Notice: This document has been made available through the Police Service of Scotland Freedom of Information Publication Scheme. It should not be utilised
More informationIncident Prioritisation and Response
Incident Prioritisation and Response Standard Operating Procedure Notice: This document has been made available through the Police Service of Scotland Freedom of Information Publication Scheme. It should
More informationCumbria Constabulary HAY JOB PROFILE
Cumbria Constabulary HAY JOB PROFILE Job Title: Fingerprint Officer Department: Forensic Services, Crime Command Reports To: Head of Identification Location: Scientific Support Unit - HQ This job profile
More information29700 POLICY POLICING OPERATIONS
Version 5 Last updated 22/04/2016 Review date 09/05/2018 Equality Impact Assessment Low Owning department Strategic Planning 1. About this Policy 1.1. This policy explains how Hampshire Constabulary will
More informationJob Description. Firefighter. Main purpose of the role. Key Duties and Responsibilities (aligned to national Firefighter Role Map)
Job Description Firefighter Department: Grade: Responsible to: Service Delivery Firefighter Crew / Watch Commander Main purpose of the role To be an integral part of both an emergency response and community
More informationDerbyshire Constabulary INFORMATION SHARING POLICY POLICY REFERENCE 06/101. This policy is suitable for Public Disclosure
Derbyshire Constabulary INFORMATION SHARING POLICY POLICY REFERENCE 06/101 This policy is suitable for Public Disclosure Owner of Doc: Head of Information Management Date Approved: April 2005 Review Date:
More informationElk Grove Police Department Policy Manual
Policy 802 Elk Grove Police Department 802.1 PURPOSE AND SCOPE This policy establishes guidelines for the basic functions of. It addresses the immediate information needs of the Department in the course
More informationWILTSHIRE POLICE FORCE POLICY and PROCEDURE
Template v5 WILTSHIRE POLICE FORCE POLICY and PROCEDURE Grading and Deployment Date of Publication: July 2018 Version: 2.0 Next Review Date: July 2019 POLICY STATEMENT... 3 POLICY AIM... 3 APPLICABILITY...
More informationAnswering the call. It s not an everyday job.
Answering the call It s not an everyday job. Be part of one of the most efficient and best performing Forces in the country Dorset covers 1,024 square miles, has a resident population of 742,000 and attracts
More informationUniversity of Sunderland Role Profile Part 1
University of Sunderland Role Profile Part 1 Job Title: Reports to: Grade: Customer Relationship Management (CRM) and Helpline Assistant CRM Officer Grade B Working Hours: 37 Faculty/Service: Location:
More informationJOB DESCRIPTION. Assessment Analyst. DIRECTORATE: Operations SALARY: 25,000 GRADE: 9 PURPOSE
JOB DESCRIPTION TITLE: Assessment Analyst REPORTS TO: Assessment Manager DIRECTORATE: Operations LOCATION: Birmingham SALARY: 25,000 GRADE: 9 STATUS: Permanent PURPOSE To make effective, evidence based
More informationChild Rescue Alert Standard Operating Procedures Version 1 Summary
Freedom of Information Act Publication Scheme Protective Marking Official Publication Scheme Y/N Yes Title Child Rescue Alert Standard Operating Procedures Version 1 Summary Child Rescue Alert (CRA) is
More informationCrime Bureau Investigator (Essex HQ - Chelmsford)
Crime Bureau Investigator (Essex HQ - Chelmsford) Reference: 50222066 Closing date: 15.09.2014 Essex Police Headquarters Full time 37 hours per week, rotating shifts covering 24 hours, 365 days per year
More informationRole Profile. Deputy Operations Manager
Role Description Work as part of the Contact & Incident Control Management team, providing supervision, leadership and motivation to help the department provide a high quality service. Provide a key liaison,
More informationResponsible for: 4 x Crime/Incident Registrars (Grade D) Department: National Performance and Force Engagement Economic Crime Directorate
Job Title: Reporting To: National Fraud & Cyber Crime Registrar Detective Superintendent, Deputy Director to National Coordinator for Economic Crime Responsible for: 4 x Crime/Incident Registrars (Grade
More informationReplaces document (if applicable) PS 024 Attendance Management Policy 2008
PS 147 Type of Document: ATTENDANCE MANAGEMENT Policy Version: 1.0 Registered Owner: Author: Effective Date: Oct 2012 Review Date: Oct 2014 Replaces document (if applicable) PS 024 Attendance Management
More informationInformation Management Policy CCMT Sponsor Director of Information Department/Area Joint Information Management Unit
Policy Title Information Management Policy CCMT Sponsor Director of Information Department/Area Joint Information Management Unit CONTENTS: (All Force policies should incorporate the following) 1.0 Rationale
More informationGlobal Privacy Policy
Global Privacy Policy Table of Contents Introduction... 2 Policy Overview Scope Application of Local Laws Definitions.... 3 Data Protection Principles... 4 Security and Access... 5 Special Circumstances....
More informationNG112 Transition Models
EENA Next Generation 112 Transition Documents NG112 Transition Models Title: NG112 Models Version: 1.0 Revision Date: 19-12-2013 Status of the document: Draft For comments Approved 1 Authors and contributors
More informationCRIME DESK OFFICER TASKING AND COORDINATION COMMAND
CRIME DESK OFFICER TASKING AND COORDINATION COMMAND REF 209/17 Location: Salary: Hours: Job type: Police Headquarters Scale 4 19,521-21,618 per annum 37 hours per week, working Monday to Friday. The flexible
More informationNext Generation 112 (NG112) Introduction to Next Generation Emergency Services in Europe
Next Generation 112 (NG112) Introduction to Next Generation Emergency Services in Europe Title: Next Generation 112 Introduction to Next Generation Emergency Services in Europe Version: 2.0 Code: NG112_001
More informationCustomer Advocacy. Complaints Management Policy
Customer Advocacy Complaints Management Policy Complaints Management Policy Page 2 1. Purpose 1.1 The purpose of this policy is to provide customers and stakeholders with an overview and understanding
More informationHazard - Failure to handle emergency calls and mobilise resources in a timely manner... 2 Control measure - Consider salutations...
Hazard - Failure to handle emergency calls and mobilise resources in a timely manner... 2 Consider salutations... 5 Use EISEC/CLI... 6 Use the Geographical Information System (GIS)... 6 Use Automatic Vehicle
More informationCALL HANDLING PROCEDURE
This procedure is part of North Yorkshire Police policy to which all Chief Constable personnel and the functions provided by the Police and Crime Commissioner are required to adhere. PROCEDURE STATEMENT
More informationTelecommunications (Emergency Call Service) Determination 2002
Telecommunications (Emergency Call Service) as amended made under subsection 147 (1) of the Telecommunications (Consumer Protection and Service Standards) Act 1999 This compilation was prepared on 20 June
More informationData Privacy Policy for Employees and Employee Candidates in the European Union
Data Privacy Policy for Employees and Employee Candidates in the European Union This Data Privacy Policy is effective as of February 1, 2014 1. Data Privacy Policy Overview 1.1 Under Armour, Inc. (the
More informationCentre Assessment Guidance. for. Level 4 Certificate in Police First Line Management (QCF)
Centre Assessment Guidance for Level 4 Certificate in Police First Line Management (QCF) Contents CMI Level 4 Certificate in Police First Line Management Centre Assessment Guidance Page Introduction 3
More informationDORSET AND WILTSHIRE FIRE AND RESCUE AUTHORITY JOB DESCRIPTION: OPERATIONAL BRIGADE MANAGER (ASSISTANT CHIEF FIRE OFFICER)
DORSET AND WILTSHIRE FIRE AND RESCUE AUTHORITY JOB DESCRIPTION: OPERATIONAL BRIGADE MANAGER (ASSISTANT CHIEF FIRE OFFICER) Job Purpose The Operational Brigade Manager supports the Chief Fire Officer in
More informationChief Constable of Cleveland Police
Chief Constable of Cleveland Police JOB DESCRIPTION Job Title Service Unit Team Responsible to Salary Range Vetting Status Chief Constable Cleveland Police Cleveland Executive Team Police and Crime Commissioner
More informationJob Description. Anti- Social Behaviour Officers (Neighbourhoods) Operations (Environment) Grahame Park Office Operations Manager (Neighbourhoods)
Job Description Position Department/ Location Reports to Salary Staffing responsibilities Anti- Social Behaviour Officers (Neighbourhoods) Operations (Environment) Grahame Park Office Operations Manager
More informationLEVEL 4 CERTIFICATE IN POLICE FIRST LINE MANAGEMENT (RQF) Syllabus July 2017 Version 5
LEVEL 4 CERTIFICATE IN POLICE FIRST LINE MANAGEMENT (RQF) Syllabus July 2017 Version 5 CONTENTS 3 Qualification Purpose 3 Titles & Reference Numbers 3 Key Dates 3 Progression 4 Entry & Recruitment Requirements
More informationPosition Description. Notifications Support Officer. Position data. Position purpose. Position no. E10297 Review Date
Position Description Notifications Support Officer Position data Position no. E10297 Review Date 19.7.2017 Work level Level 3 Directorate/business unit Regulatory Operations Reports to (role) National
More informationDerbyshire Constabulary GUIDANCE ON POLICE STAFF JOB EVALUATION USING HR PROGRESS POLICY REFERENCE 08/218
Derbyshire Constabulary GUIDANCE ON POLICE STAFF JOB EVALUATION USING HR PROGRESS POLICY REFERENCE 08/218 This guidance is suitable for Public Disclosure Owner of Doc: Head of Department, Human Resources
More informationGrievance Policy. Lead Executive Director Sponsor C Thurlbeck, Director of Strategy, Transformation and Workforce
Document Control Sheet Grievance Policy Q Pulse Reference Number POL-WOD-HR-9 Version Number 03 Document Author Head of HR Lead Executive Director Sponsor C Thurlbeck, Director of Strategy, Transformation
More informationJOB DESCRIPTION Voids Co-ordinator
JOB DESCRIPTION Voids Co-ordinator DIRECTORATE: Merlin Works DEPARTMENT: Repairs & Maintenance SALARY: 20,000 RESPONSIBLE TO: Void Team Leader RESPONSIBLE FOR: N/A CONTACTS All staff within Merlin Housing
More informationThe M&G ISA Application for tax year ending 5 April 20 Y
The M&G ISA Application for tax year ending 5 April 20 Y Y INVESTMENTS This form: can be used to invest in The M&G ISA for the first time can be used to make an additional subscription to your M&G ISA,
More informationThematic Review of Police Scotland s approach to the development and operational delivery of the Annual Police Plan ( )
HM INSPECTORATE OF CONSTABULARY IN SCOTLAND Thematic Review of Police Scotland s approach to the development and operational delivery of the Annual Police Plan (2018-19) June 2018 Improving Policing Across
More informationSafeguarding Policy. Reviewed by Samantha Hollins 12th March 2018 Next review due 12th March 2019 Version 3
Safeguarding Policy Reviewed by Samantha Hollins Next review due 12th March 2019 Version 3 Contents Policy Statement 3 safeguarding: Lead and Deputy 4 Safeguarding Advisory Group 4 Centre-based Designated
More informationDomestic Abuse Policy
1 Domestic Abuse Policy Last updated: 6 May, 2011 POLICY RECORD DETAILS DATE AGREED: 6 May 2011 VERSION No. 1 New Policy Policy and Diversity Manager (HR), POLICY OWNER: Employee Relations Manager (HR)
More informationJOB DESCRIPTION. To assess, coordinate and review the planning and delivery of support to service users
JOB DESCRIPTION 1. JOB DETAILS Job Title: Hours of Work: Reporting to Working Pattern: Salary Grade Salary Approval Date Support Planner As stated on Advert The relevant Assistant Manager, Team Leader
More informationUniversity of Sunderland Role Profile Part 1
University of Sunderland Role Profile Part 1 Job Title: Reference No. Reports to: Grade: Customer Relationship Management (CRM) and Helpline Assistant MAR177 CRM Officer B Working Hours: 37 Faculty/Service:
More informationHigher Apprenticeship in Contact Centre Operations Management - Level 4 (England)
Higher Apprenticeship in Contact Centre Operations Management - Level 4 (England) Contact information Proposer of this framework This has been proposed and developed by Skills CFA, with employers, training
More informationLincolnshire Police. Policy Document. Automatic Vehicle Location System PD 131. Code of Ethics
Lincolnshire Police Policy Document Automatic Vehicle Location System PD 131 Code of Ethics All staff involved in carrying out functions under this policy and associated procedures and appendices will
More informationNormal hours per week: 37 Will be required to work flexibly to cover some evening sessions and occasional weekends
Job escription Post/Job Title: Ref: Faculty/Support Service: Group/Section: Location including building: IT Service esk Support Analyst ITS116/502898 IT Services Service esk, User Support Services University
More informationPosition description. Organisation overview. Team overview. Senior Conciliator and Investigator
Position description Position Functional Area Reporting to Senior Conciliator and Investigator Dispute Resolution - Operations Dispute Resolution Specialist Direct Reports None Classification Grade 4 TIO
More informationForce Headquarters, Aykley Heads, Durham.
MEDIA ADVISOR TASKING & CO-ORDINATION COMMAND REF 17/19 Location: Salary: Hours: Job Type: Force Headquarters, Aykley Heads, Durham. Scale 6 25,566 to 28,353 per annum 37 hours per week, Monday to Friday.
More informationScottish Ambulance Service. Job Description
Scottish Ambulance Service Job Description 1. JOB IDENTIFICATION Job Title: Senior Duty Manager National Overview Department(s): Ambulance Control Centres Reports to: Deputy National Head of Ambulance
More informationThank you for your interest in a Police Staff position with Avon and Somerset Constabulary. Please find attached:
Recruitment Team Police Headquarters PO Box 37, Valley Road Portishead, Bristol, BS20 8QJ Telephone: 01278 645808 Email: recruitment@avonandsomerset.police.uk Office hours 08:30 17:00 Mon - Fri When telephoning
More informationWarwickshire Police and Crime Commissioner s. Annual Governance Statement
Warwickshire Police and Crime Commissioner s Annual Governance Statement 2015-16 1. Introduction This Annual Governance Statement 2015-16 reviews the third full financial year for the Police and Crime
More informationNorth Wales Police Welsh Language Skills Policy Not Protectively Marked
Governance: Force Welsh Language Group Policy Owner: Head of HR Department: Policy Writer: HR Policy Lead Policy Number: 003 Version: 1.1 Effective Date: 24 th June 2013 (reviewed 15/09/2016) Review Date:
More informationABOUT LOUGHBOROUGH UNIVERSITY SCHOOL OF BUSINESS AND ECONOMICS. Placements Officer. JOB REF: REQ15210 March 2015
ABOUT LOUGHBOROUGH UNIVERSITY SCHOOL OF BUSINESS AND ECONOMICS Placements Officer JOB REF: REQ15210 March 2015 As part of the University s ongoing commitment to redeployment, please note that this vacancy
More informationArea Manager, Protection
Greater Manchester Fire & Rescue Service Job Description Job Title Function/Depart ment Grade/Level: Reports to: Responsible for: Job Purpose: Director of Prevention and Protection Corporate Leadership
More informationCumbria Constabulary HAY JOB PROFILE. Job Title: CCTV/CCR Information Manager Department: Command and Control Room
Cumbria Constabulary HAY JOB PROFILE Job Title: CCTV/CCR Information Manager Department: Command and Control Room Reports To: Chief Inspector, CCR Location: HQ CCR All employees must ensure compliance
More informationWelsh Language Scheme Cynllun Yr Iaith Gymraeg
Welsh Language Scheme Cynllun Yr Iaith Gymraeg Introduction Cardiff Community Housing Association (CCHA) is a community based housing association, and is one of the leading providers of affordable housing
More informationBT S RESPONSE TO OFCOM S Consultation. Emergency call handling agent performance
20 February 2013 BT S RESPONSE TO OFCOM S Consultation Emergency call handling agent performance Page 1 of 5 Introduction and summary of views 1. BT both as a Communications Provider (CP) and a Call Handling
More informationABOUT LOUGHBOROUGH UNIVERSITY CAREERS NETWORK
ABOUT LOUGHBOROUGH UNIVERSITY CAREERS NETWORK PLACEMENTS GOVERNANCE MANAGER (FIXED-TERM FOR 12 MONTHS OR EARLIER RETURN OF POSTHOLDER) REQ16258 revised APRIL 2016 As part of the University s ongoing commitment
More informationRevolving Doors Agency Room 2A31 South Bank Technopark 90 London Road London SE1 6LN
Revolving Doors Agency Room 2A31 South Bank Technopark 90 London Road London SE1 6LN 020 7407 0747 Open Letter to Prospective Trustees November 2018 Dear Potential Trustee Thank you for your interest in
More informationRole Profile. Driver Training Supervisor L&D
Role Description To supervise the efficient operation of the Driver Training Unit (DTU) including management of driver training records, standards and Constabulary driving recruitment. To be the subject
More informationThe population of Cambridgeshire and Peterborough is approximately 805,000.
Our Service Our community The population of Cambridgeshire and Peterborough is approximately 805,000. Cambridgeshire has a diverse and resilient economy. Situated in the heart of the East of England, Cambridge
More informationJOB DESCRIPTION. Customer and Community Services Compliance Lead
JOB DESCRIPTION Name of Job Holder: Title: Core Purpose: Department: Reports to: Vacant Liquor Licensing Inspector To undertake relevant compliance and enforcement, educative and monitoring action in relation
More informationWelsh Language Scheme revised under the Welsh Language Act 1993 (as amended by the Welsh Language (Wales) Measure 2011)
BBC Welsh Language Scheme revised under the Welsh Language Act 1993 (as amended by the Welsh Language (Wales) Measure 2011) Declaration The British Broadcasting Corporation (the BBC) adopts the principle
More information3. Serve as a point of reference for the Authority in the assigned responsibility; 4. The Officer is expected to:
Job Description Position: Grade: Directorate: Reports to: Senior Officer (PR & Communication) Grade C Strategy & Communication Line superior (As assigned from time to time) Key Responsibility In the role
More informationLevel 3 NVQ Diploma in Construction Contracting Operations
Level 3 NVQ Diploma in Construction Contracting Operations Qualification Specification ProQual 2016 Contents Page Introduction 3 Qualification profile 3 Qualification Structure 4 Centre requirements 12
More informationForensics Collision Investigator Role Profile
Forensics Collision Investigator Role Profile Scale Line Manager Department Constable Senior Forensics Collision Investigator Forensics Services Department To attend collision scenes as a practising collision
More informationLANCASHIRE CONSTABULARY JOB DESCRIPTION
LANCASHIRE CONSTABULARY JOB DESCRIPTION Post Title: Responsible to: Responsible for: Location: Job Purpose: Grade: Lancashire Volunteer Partnership Neighbourhood Volunteer Officer Outreach Central Service
More informationWorkforce Privacy Notice
Workforce Privacy Notice Policy Statement As the Lion Academy Trust, during an individual s time with us, we will use information that we gather in relation to them for various purposes. Information that
More informationNOT PROTECTIVELY MARKED FORCE PROCEDURES. Working Time Agreement for Federated Ranks (including paid transport home facility)
FORCE PROCEDURES Working Time Agreement for Federated Ranks (including paid transport home facility) Procedure Reference Number: 2009.59 Procedure Author: Human Resources Policy Officer Procedure Review
More informationProbationary Policy and Procedure for Police Staff
Probationary Policy and Procedure for Police Staff All new appointments to the Wiltshire Police Authority will be subject to a probationary period which usually lasts for a duration of 26 weeks. Probationary
More informationJob title: Communications Officer Main purpose of the role: Grade: SCALE 3/SCALE 4
Job title: Communications Officer Main purpose of the role: Grade: SCALE 3/SCALE 4 Role code: Status: Home Office code: Main responsibilities: - Level One EGE1502 Police Staff Operational Receive, record
More informationSAFER WALES LTD. Female Independent Domestic and Sexual Violence Advocate (IDSVA)
SAFER WALES LTD June 2013 The Women s Safety Unit (WSU) JOB DESCRIPTION & PERSON SPECIFICATION Job Title: Purpose of Job: Salary: Length of Contract: Responsible to: Female Independent Domestic and Sexual
More informationPrivacy Notice (How we use school workforce information)
Privacy Notice (How we use school workforce information) We process personal data relating to those we employ to work at, or otherwise engage to work at, our school. This is for employment purposes to
More informationWELSH LANGUAGE STANDARDS: REGULATIONS
WELSH LANGUAGE STANDARDS: REGULATIONS Improving Services for Welsh-speakers FAQs 1 We already have Welsh Language Schemes why do we need Standards? Even though the way services are delivered to the public
More informationServing a Changing Scotland Creating capacity to improve. Implementation Plan
Serving a Changing Scotland Creating capacity to improve Implementation Plan 2017-2020 Contents Plan on a page...4 Context...6 The first three years...8 What will it mean?...10 How will we achieve this?...12
More informationJOB DESCRIPTION. To assist with the prompt, efficient and fair resolution of customer enquiries relating Grimsby Institute services.
JOB DSCRIPTION Job Title: Responsible to: Responsible for: Customer nquiry Advisor Reception Supervisor N/A 1. Job Purpose To assist with the prompt, efficient and fair resolution of customer enquiries
More informationStandard Job Profile Firefighter
Standard Job Profile Firefighter Job Title: Grade/Role: Wholetime Firefighter Firefighter Post Reference Multiple Permanent/ Temporary Permanent Hours: Reports to: Responsible for: Directorate/ department:
More informationThank you for your interest in a Police Staff position with Avon and Somerset Constabulary. Please find attached:
Recruitment Team Police Headquarters PO Box 37, Valley Road Portishead, Bristol, BS20 8QJ Telephone: 01278 645808 Email: recruitment@avonandsomerset.police.uk Office hours 08:30 17:00 Mon - Fri When telephoning
More informationSupport Services Policy for Access Education including Success Plans
Support Services Policy for Access Education including Success s v0.4 March 2017 2 Support Success s We recognise that customers have different support requirements and to reflect this you will be offered
More informationJOB DESCRIPTION. Chief Executive. Regional Manager. Health & Fitness Manager (Basingstoke)
JOB DESCRIPTION POST TITLE: RESPONSIBLE TO: EMPLOYEE SUPERVISION: REGIONAL MANAGER CHIEF EXECUTIVE PLEASE REFER TO CHART BELOW ORGANISATIONAL STRUCTURE: Chief Executive Regional General (Newbury) Community
More informationADMINISTRATION SUPPORT (Reception, Data, Finance): JOB DESCRIPTION
ADMINISTRATION SUPPORT (Reception, Data, Finance): JOB DESCRIPTION Salary Salary is negotiable upon calibre and experience of applicants Line of responsibility The administration support will be directly
More informationDerbyshire Constabulary PART-TIME WORKING FOR POLICE OFFICERS POLICY POLICY REFERENCE 06/107. This policy is suitable for Public Disclosure
Derbyshire Constabulary PART-TIME WORKING FOR POLICE OFFICERS POLICY POLICY REFERENCE 06/107 This policy is suitable for Public Disclosure Owner of Doc: Head of Department, Human Resources Date Approved:
More informationDerbyshire Constabulary STUDENT POLICE OFFICER PROFESSIONAL COMPETENCE POLICY POLICY REFERENCE 06/132. This policy is suitable for Public Disclosure
Derbyshire Constabulary STUDENT POLICE OFFICER PROFESSIONAL COMPETENCE POLICY POLICY REFERENCE 06/132 This policy is suitable for Public Disclosure Owner of Doc: Head of Department, Human Resources Date
More informationStaff Counselling Service
Staff Counselling Service HR66 Additionally refer to : HS01 Health & Safety Policy HR31 Managing Attendance and Employee Wellbeing HR65 Occupational Health Service Version: V1 issued January 2009 V2 approved
More informationPersonal Safety Training Policy. 1.0 Rationale
Policy Title CCMT Sponsor Department/Area Section/Sector Personal Safety Training Policy Dr Steven Chase People Directorate Learning & Development 1.0 Rationale 1.1. Thames Valley Police (TVP) have a legal
More information1 14 th May 2014 Final DATED MEMORANDUM OF UNDERSTANDING
DATED MEMORANDUM OF UNDERSTANDING BETWEEN SUFFOLK COUNTY COUNCIL and SUFFOLK CONSTABULARY And NHS ENGLAND and IPSWICH AND EAST SUFFOLK CCG and WEST SUFFOLK CCG and WAVENEY AND GREAT YARMOUTH CCG and SUFFOLK
More informationGeneral Data Protection Regulation
General Data Protection Regulation Draft Privacy Notice for employees November 2017 www.uk.coop/gdprtoolkit This is a draft document which provides a widely drafted privacy notice to allow data to be processed
More informationMobile Connect Privacy Principles
Mobile Connect Privacy Principles Version 2.5 11 September 2017 1 Introduction Mobile phones and other connected devices are increasingly the main way through which people access the digital world and
More informationThe Team Leader, Operations Manager and Operations Director. Answering and processing all incoming calls quickly and accurately.
JOB DESCRIPTION Job Title Department Reporting to Location Job Role Environment Call Operative Operations The Team Leader, Operations Manager and Operations Director Leeds Answering and processing all
More informationPosition description. Organisation overview. Team overview. Position
Position description Position Early Resolution Team Leader Functional Area Dispute Resolution - Operations Reporting to Early Resolution Leader Direct Reports Enquiry Officers Classification Grade 3 TIO
More informationOur Privacy Principles
SAXON HALL/SOUTHEND MASONIC CENTRE - PRIVACY POLICY Our Privacy Principles We will look after any personal information you share with us. This is central to our values as a company. We want everyone to
More informationDerbyshire Constabulary POLICE COMMUNITY INVOLVEMENT SCHEME POLICY REFERENCE 06/087. This policy is suitable for Public Disclosure
Derbyshire Constabulary POLICE COMMUNITY INVOLVEMENT SCHEME POLICY REFERENCE 06/087 This policy is suitable for Public Disclosure Owner of Doc: Head of Department, Corporate Services. Date Approved: May
More informationPolicy on Employed Staff Contracting with a 3 rd Party Organisation
Policy on Employed Staff Contracting with a 3 rd Party Organisation 1 P a g e 1. Introduction 1.1. Northern Ireland Guardian ad Litem Agency (NIGALA) has the status of Special Agency in Northern Ireland
More informationDATED th May GDPR PRIVACY NOTICE AND THEIR PARENTS
DATED ------24 th May 2018 ------ GDPR PRIVACY NOTICE CHILDREN ATTENDING UNDER 1 ROOF KIDS NURSERY AND THEIR PARENTS Compiled by For NDNA 1 st Floor Sefton House, Northgate Close, Bolton, BL6 6PQ Stephensons
More informationFuture of the Tariff Classification Helpline
Future of the Tariff Classification Helpline Consultation document Publication date: 26 November 2014 Closing date for comments: 18 February 2015 Subject of this consultation: Scope of this consultation:
More informationRoles and Responsibilities
Health, Safety and Wellbeing Manual Section 1 Roles and Responsibilities Section 1: Roles and Responsibilities Index Page Title 2 Section Introduction 3 The Executive 3 The Head of Health, Safety, Security
More informationMetropolitan Police Service (MPS) Health and Safety Policy Version 4.1 Summary
Freedom of Information Act Publication Scheme Protective Marking Official Publication Scheme Y/N Yes Title Metropolitan Police Service (MPS) Health and Safety Policy Version 4.1 Summary MPS Health & Safety
More information-NOT PROTECTIVELY MARKED- -APPOINTMENTS- NOTTINGHAMSHIRE POLICE JOB DESCRIPTION (MIR) Detective Sergeant - Homicide Unit, MIR
JOB DESCRIPTION Job title: Department/Location: Responsible to: Document Reader FCD - Homicide Unit, Major Incident Room (MIR) Detective Sergeant - Homicide Unit, MIR Date: July 2009 JOB PURPOSE To be
More informationPipelines Safety Regulations 1996
Pipelines Safety Regulations 1996 ACoP and Guidance to support amendments to Regulations 25 and 26 covering Pipeline Emergency Plan Testing and Charging Pipelines Safety Regulations 1996 ACoP and Guidance
More informationWe are proposing that the national data matching process is mandatory to complete, with local data matching being conducted at the ERO s discretion.
Proposals for reform of the annual canvass Annex - Collated questions Question 1 We are proposing that the national data matching process is mandatory to complete, with local data matching being conducted
More informationDiscretion to Resume/Maintain Paid Sick Leave Police Officers Policy
Discretion to Resume/Maintain Paid Sick Leave Police Officers Policy Reference No. P53:2013 Implementation date 05 August 2014 Version Number 1.5 Reference No: Name Linked documents P27:2003 Health and
More information