SEVEN HABITS OF HIGHLY EFFECTIVE RISK PROFESSIONALS (TLT 032 and TLT 006)

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2 SEVEN HABITS OF HIGHLY EFFECTIVE RISK PROFESSIONALS (TLT 032 and TLT 006) Speakers: Steve Sachs, Director, Real Estate, Hotel and Gaming Practice, Willis Group Tim Kraft, Risk Management Consultant

3 Learning Objectives At the end of this session, you will: Relate how Steven Covey s highly effective Seven Habits are fully transferrable to our duties as Risk Professionals Not surprisingly, success as a Risk Professional is tied to how we manage ourselves, our priorities and our relationships within our companies to create the win/win solution!

4 Great News! Risk Management is not rocket science it s all about LEADERSHIP Apply Covey s Seven Habits and you ll be a hit! P.S. Don t forget to personalize them.

5 Speakers Steve Sachs 40 plus years of risk management, brokerage, and underwriting experience 30 years as Risk Manager for publicly traded real estate owner/developer of shopping malls, new towns, and mixed use properties (The Rouse Company) Co-Founder of RIMS Real Estate Industry Session 10 years as Director on Bank Board; Chaired Audit and Governance Committees Risk and Insurance Real Estate Power Broker 2006 Legacy Leadership Award Leadership Howard County 2011 Howard County Chamber of Commerce Business Person of the Year 2005/06 Executive Vice President, Director Willis Real Estate, Hotel, and Gaming Practice Tim Kraft 26 years brokerage and risk management consulting experience Practical leadership experience gained through U.S. Naval Academy and as a USMC Infantry officer Early career: Direct sales as rep for Factory Mutual company selling to Fortune 1000 clients; managed teams of 12+ professionals Past 15 years: Consultant specializing in construction insurance administration (OCIP) and real estate risk management (development & property management); managing team of 7+ professionals

6 Stephen Covey Seven Habits Seven Habits of Highly Effective People Wildly successful book of wisdom 25 million copies worldwide since publication in 1989 Stresses the Character Ethic Align values with universal and timeless principles Manifested in 7 habits: 1. Be Proactive 2. Begin with the end in mind 3. Put first things first 4. Think win/win 5. Seek first to understand, then to be understood 6. Synergize 7. Sharpen the saw

7 Habit #1: Be Proactive Own the Risk Management discipline within our company Anticipate needs and problems Know your company s business Know where to find solutions We must always look to the horizon! Be seen as a problem solver Address both pure and dynamic risk

8 Habit #2: Begin With The End In Mind Move the needle! Results matter NOT activities Results need to be aligned with company goals 3 Legged Stool - drivers for continuous success 1. Established standards for success 2. Accountabilities 3. Measurement metrics to confirm results

9 Habit # 3 Put First Things First Understand and relish the role we play WE are Risk Busters! In simple terms, 2 focuses: 1. Process Consistent way to conduct our business 2. Problems Problems are opportunities to excel Fixing problems is why they pay us the big bucks

10 Habit #4 Think Win/Win Before we can create a winning solution We MUST understand our company s strategic objectives Short and long term goals Constraints Values Connect with leaders at all levels We align with their objectives We speak their language (including metrics) We communicate in ways they want to see data and make decisions And then We deliver solutions that impact results!

11 Habit #5 Seek First To Understand, Then To Be Understood Give up control to gain control! The process always starts with us actively listening to our constituents NETSIL is Listen spelled backwards WE listen to THEM first, THEN WE respond

12 Habit #6 Synergize We re leaders we must act like one! We don t have to know everything, but... We are expected to be able to find the answers Coordinate resources to meet the company s objectives Constituents Fellow risk managers Broker (s) Internet Be Passionate! Lead from the front! Make it fun!

13 Habit #7 Sharpen The Saw Always ask questions Continued education Within our discipline Business and leadership Push people up! Empower our teams Reward them with praise and recognition

14 Questions?

15 Contact Information: Steve Sachs (M) (W) Tim Kraft Thank you for attending! Now go forth Be the Go To Ambassador for Risk Management in your company!