Personal Listening Profile

Transcription

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2 Personal Profile The Personal Profile helps individuals identify their preferred listening style and understand how they can adopt other approaches when appropriate. Personal Profile

3 Personal Profile The Personal Profile helps individuals identify their preferred listening style and understand how they can adopt other approaches when appropriate. Ultimately, this profile is designed to help people accept interpersonal differences and adopt behavioral strategies that foster considerate, collaborative, and effective relationships. Personal Profile

4 Basic Insights Personal Insight into Communication Preferences Personal Profile

5 Basic Insights Personal Insight into Communication Preferences Effective Information Processing Personal Profile

6 Basic Insights Personal Insight into Communication Preferences Effective Information Processing Understanding of Diversity in Communication Styles Personal Profile

7 Basic Insights Personal Insight into Communication Preferences Effective Information Processing Understanding of Diversity in Communication Styles Dialogue About Communication Personal Profile

8 Basic Insights Personal Insight into Communication Preferences Effective Information Processing Understanding of Diversity in Communication Styles Dialogue About Communication Relating to Other Communication Styles Personal Profile

9 New Features What s New in the Personal Profile in EPIC? Expanded narrative feedback Description of your Style based on your highest Approach or Approaches Gap Analysis helps identify potential communication strengths and challenges Personalized action planning Personal Profile Look for the to see features and benefits only available on EPIC!

10 Approaches Approach A way of listening in a given situation or environment. Appreciative Empathic Feeling-Oriented Fact-Oriented Comprehensive Discerning Evaluative Personal Profile

11 Approaches Approach Appreciative Empathic Discerning Comprehensive Evaluative Focus to relax and enjoy the listening experience to support and understand the emotions of the speaker to gather complete and accurate information to organize information and understand the meaning of the message to critique information and make a decision Personal Profile

12 Styles Style A way of listening that comes most naturally to you This is a stable attribute that belongs to you It is measured as a combination of approaches Personal Profile

13 Approach Situational behavior Appreciative Empathic Discerning Comprehensive Evaluative Approach vs. Style Analytical Style Stable attribute Appreciation Astute Comprehensive Creative Discerning Empathic Engaged Evaluative Goal Insight Learning Personal Values Receptive Rapport The likelihood of choosing a certain Approach is heavily influenced by both the situation and by your Style Personal Profile

14 Personal Profile Response form 70 questions measuring listening approaches 12 items designed to adjust for response bias Personal Profile

15 Personal Profile Your Style is a personalized description of the Approaches you use most naturally. We use a variety of different approaches depending on the situation, but we tend to use some approaches more than others. What that means is that we have a natural Style that is comprised of one or more Approaches. Personal Profile

16 Personal Profile Your Style is a personalized description of the Approaches you use most naturally. Personal Profile

17 Approaches Graph Your Approaches Graph shows your scores on all five Approaches. Personal Profile

18 Approaches Graph Your Approaches Graph shows your scores on all five Approaches. Empathic and Comprehensive are most natural for this respondent. Personal Profile

19 Approaches Graph Your Approaches Graph shows your scores on all five Approaches. Empathic and Comprehensive are most natural for this respondent. Personal Profile

20 Approaches Graph Your Approaches Graph shows your scores on all five Approaches. Empathic and Comprehensive are most natural for this respondent. Appreciative and Evaluative are least natural for this respondent. Personal Profile

21 Approaches Graph Your Approaches Graph shows your scores on all five Approaches. Empathic and Comprehensive are most natural for this respondent. Appreciative and Evaluative are least natural for this respondent. Personal Profile

22 Personal Profile Narrative Strengths Personal Profile

23 Personal Profile Narrative Strengths Personal Profile

24 Personal Profile Narrative Strengths Growth Areas Personal Profile

25 Personal Profile Narrative Strengths Growth Areas Personal Profile

26 Personal Profile Narrative Strengths Growth Areas Expectations of Others as Communicators Personal Profile

27 Personal Profile Narrative Strengths Growth Areas Expectations of Others as Communicators Personal Profile

28 Personal Profile Communication Gap Analysis Helps individuals understand how their natural style affects different situations Personal Profile

29 Personal Profile Communication Gap Analysis Helps individuals understand how their natural style affects different situations Personal Profile

30 Personal Profile Your Action Plan offers personalized strategies based on your Style. Personal Profile

31 Personal Profile Your Action Plan offers personalized strategies based on your Style. Personal Profile

32 Personal Profile Action Planning Grid Helps individuals improve communication with specific people in their lives Personal Profile

33 Personal Profile Action Planning Grid Helps individuals improve communication with specific people in their lives Personal Profile

34 Personal Profile Approach Description Each Approach is explored in more detail, including the following: Personal Profile

35 Personal Profile Approach Description Each Approach is explored in more detail, including the following: Description Personal Profile

36 Personal Profile Approach Description Each Approach is explored in more detail, including the following: Description Personal Profile

37 Personal Profile Approach Description Each Approach is explored in more detail, including the following: Description Appropriate Environment Personal Profile

38 Personal Profile Approach Description Each Approach is explored in more detail, including the following: Description Appropriate Environment Personal Profile

39 Personal Profile Approach Description Each Approach is explored in more detail, including the following: Description Appropriate Environment Focus Personal Profile

40 Personal Profile Approach Description Each Approach is explored in more detail, including the following: Description Appropriate Environment Focus Personal Profile

41 Personal Profile Approach Description Each Approach is explored in more detail, including the following: Description Appropriate Environment Focus Motivation Personal Profile

42 Personal Profile Approach Description Each Approach is explored in more detail, including the following: Description Appropriate Environment Focus Motivation Personal Profile

43 Personal Profile Approach Description Each Approach is explored in more detail, including the following: Description Appropriate Environment Focus Motivation Behavioral Indicators Personal Profile

44 Personal Profile Approach Description Each Approach is explored in more detail, including the following: Description Appropriate Environment Focus Motivation Behavioral Indicators Personal Profile

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46 Facilitator Report Overview The Personal Profile Facilitator Report is a low-cost, easy-to-understand resource for managers, supervisors, coaches, and anyone who uses the Personal Profile to help groups communicate more effectively. Personal Profile

47 Group Summary Group Summary The Group Summary ranks the most natural approaches for your group. Personal Profile

48 Data Summary Data Summary This page provides information on group averages in each of the Approaches. These averages may tell you something about the group culture, and you may want to compare individual graphs with the group graph in order to identify individuals who fall significantly above or below the group average. Personal Profile

49 Facilitating Communication Facilitating Communication The Facilitator Report provides a list of respondents who have high and low scores for each Approach. This allows for a quick comparison of group members and pinpoints those individuals who may have difficulty communicating with one another. Personal Profile

50 Facilitating Communication Facilitating Communication The Facilitator Report provides a list of respondents who have high and low scores for each Approach. This allows for a quick comparison of group members and pinpoints those individuals who may have difficulty communicating with one another. Further, the report provides insights that help you understand the root of the frustrations that exist among specific group members. Personal Profile

51 Data Tables Facilitating Communication Each listening approach is further examined on the item level on pages 11 through 15 of the Facilitator Report. Personal Profile

52 Data Tables Facilitating Communication Each listening approach is further examined on the item level on pages 11 through 15 of the Facilitator Report. The tables on pages 11 through 15, include the percentage of individuals responding in each category. Personal Profile

53 Data Tables Facilitating Communication Each listening approach is further examined on the item level on pages 11 through 15 of the Facilitator Report. The tables on pages 11 through 15, include the percentage of individuals responding in each category. It also includes the average response for each item, which ranges from 1 to 4, and the average score on the scale after all individual scores have been standardized. Personal Profile

54 Orientations This page a table with the percentage of individuals assigned to each of the 15 orientations (i.e., Styles). Orientations Note that 10 of the orientations are a combination of two approaches and five of the orientations reflect only one approach. We use a variety of approaches depending on the situation, but we tend to use some approaches more than others. This means we have a natural Style that is comprised of one or more Approaches. Personal Profile

55 About Orientations Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION The Orientation model is comprised of two axis. The horizontal axis is the Mode. The vertical axis is the Focus There are three Modes and two Focuses. Personal Profile

56 About Orientations Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Comprehensive Empathic Each mode and focus at least one Approaches. Evaluative Information Focus includes Discerning, Comprehensive, and Evaluative approaches. Feeling Focus includes Appreciative and Empathic approaches.

57 About Orientations Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Comprehensive Empathic Evaluative Each mode and focus at least one Approaches. Receiving Mode includes Discerning and Appreciative approaches. Understanding Mode includes Comprehensive and Empathic approaches. Personal Profile Judging Mode includes the Evaluative.

58 About Orientations Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Comprehensive Empathic Evaluative Five Orientations reflect one approach and are entitled the same name as the approach they reflect: Discerning Comprehensive Evaluative Appreciative Empathic

59 About Orientations Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Comprehensive Empathic Evaluative DISCERNING ORIENTATION Approach: Discerning Purpose of listening is to collect correct and thorough information. Focuses one main message. Prefers speakers who minimize distractions and are receptive to questions. Focuses energy by quickly identifying the main message. Ensures accuracy by taking notes and repeating information back to speaker.

60 About Orientations Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Comprehensive Empathic Evaluative COMPREHENSIVE ORIENTATION Approach: Comprehensive Purpose of listening is to organize ideas. Focuses on the big picture. Prefers speakers who articulate the most important information at the beginning of the interaction. Elaborates on main ideas by thinking conceptually about information and seeing it from different angles. Summarizes message back to speaker and puts it in own words.

61 About Orientations Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Comprehensive Empathic Evaluative EVALUATIVE ORIENTATION Approach: Evaluative Purpose of listening is to assess the accuracy of information and use that information to make a decision. Focuses on facts that support a main message Prefers speakers who stick to the facts and make good arguments. Seeks to understand the rationale the speaker used to develop their argument. Asks questions to clarify the speaker s message.

62 About Orientations Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Comprehensive Empathic Evaluative APPRECIATION ORIENTATION Approach: Appreciative Purpose of listening is to relax and enjoy the company of another. Focuses on how something is said. Prefers speakers who make them feel good about themselves. Finds the inspiration in a message. Creates a light-hearted environment and is not rushed to get down to business.

63 About Orientations Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Comprehensive Empathic Evaluative EMPATHIC ORIENTATION Approach: Empathic Purpose of listening is to understand the speaker s feelings and be supportive. Focuses on the human being behind the message. Prefers speakers who feel comfortable examining motives and feelings. Identifies what they speaker wants even before they do. Asks questions that probe feelings and creates a safe, comfortable environment.

64 About Orientations There are 10 Orientations that combine two Approaches. Learning Goal Receptive Engaged Analytical Creative Insight Personal Astute Relational Personal Profile

65 About Orientations Mode RECEIVING UNDERSTANDING JUDGING Goal Orientation Focus FEELING INFORMATION Discerning Receptive Orientation Appreciative Engaged Orientation Creative Orientatio n Learning Orientation Relational Orientation Comprehensive Insight Orientation Empathic Analytical Orientatio n Personal Values Orientation Evaluative Astute Orientation Personal Profile

66 Learning Orientation Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Learning Orientation Comprehensive Empathic LEARNING ORIENTATION Approaches: Discerning &Comprehensive Evaluative Purpose of listening is to gather and understand information. Focuses on facts and details. Prefers speakers who minimizes distractions and articulate the rational of their argument. Identifies the core issues and the relationship between them. Demonstrates diligent concentration and asks thoughtful questions that go beyond the surface.

67 Goal Orientation Mode RECEIVING UNDERSTANDING JUDGING Goal Orientation Focus FEELING INFORMATION Discerning Appreciative Personal Profile Comprehensive Empathic Evaluative GOAL ORIENTATION Approaches: Discerning & Evaluative Purpose of listening is to gather and evaluate information to make an informed and accurate decision. Focuses on details. Prefers speakers who make strong arguments and are factual. Aware of the strategies that a speaker is using to persuade. Expresses a thoughtful skepticism and picks up on small inconsistencies in an idea.

68 Receptive Orientation Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Receptive Orientation Appreciative Personal Profile Comprehensive Empathic Evaluative RECEPTIVE ORIENTATION Approaches: Discerning & Appreciative Purpose of listening is to gather information and enjoy a relationship. Focuses on details and the general tone of the conversation. Prefers speakers who minimize distractions and enjoy presenting. Attentive to details and aware of conversational cues. Takes notes and ask questions to verify accuracy.

69 Engaged Orientation Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Engaged Orientation Comprehensive Empathic ENGAGED ORIENTATION Approaches: Discerning & Empathic Evaluative Purpose of listening is to take factual and emotional information Focuses on understanding the speaker s feelings and supporting them. Prefers speakers who allow them time to process information. Recognizes the important feelings that lie beneath the surface message. Sets aside personal opinions and interests to become absorbed in the experience of another person.

70 Analytical Orientation Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Comprehensive Empathic Analytical Orientatio n Evaluative ANALYTICAL ORIENTATION Approaches: Comprehensive & Evaluative Purpose of listening is to understand, organize, and evaluate information. Focuses on relationship between core ideas. Prefers speakers who present information in a logical, reasoned manner. Understands what people mean even if they are not explicit and picks up on flaws in a person s rationale. Demonstrates a systematic, scientific reasoning process.

71 Creative Orientation Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Creative Orientatio n Comprehensive Empathic Evaluative CREATIVE ORIENTATION Approaches: Comprehensive & Appreciative Purpose of listening is to explore ideas in a colorful and imaginative way. Focuses on the relationship among ideas and enjoying a relationship. Prefers speakers who create lighthearted environments and use humor. Recognizes when a person says one thing and means another. Relates the information to personal experience.

72 Insight Orientation Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Comprehensive Insight Orientation Empathic Evaluative INSIGHT ORIENTATION Approaches: Comprehensive &Empathic Purpose of listening is to find the relationship among ideas and build upon those insights. Focuses on the emotions the speaker expresses and understanding the feelings of the speaker. Prefers speakers who are open to collaboration and elaboration on ideas. Recognizes the core of the message being communicated, even if it isn t directly expressed. Asks open-ended questions or makes comments to help others express themselves and their ideas.

73 Personal Values Orientation Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION PERSONAL VALUES ORIENTATION Approaches: Evaluative & Empathic Purpose of listening is to relate to the experience Discerning of the other person andcomprehensive prepare for the expression of their own ideas and opinions. Focuses on facts that support a main message.. Prefers speakers who are accurate and unafraid to share their feelings. Compares incoming information to their own experience. Demonstrates a rare combination of skepticism and compassion. Appreciative Empathic Personal Values Orientation Evaluative Personal Profile

74 Astute Orientation Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION ASTUTE ORIENTATION Approaches: Evaluative & Appreciative Purpose of listening is to assess the accuracy of the Discerning information and enjoy the company Comprehensive of another. Focuses on seeing things from a unique angle and picking up the unspoken motives of the speaker. Prefers speakers who deliver well-organized, clever, and engaging presentation. Separates fact from emotion and can detect hidden motives. Often enjoys witty and satirical humor. Appreciative Empathic Evaluative Astute Orientation Personal Profile

75 Relational Orientation Mode RECEIVING UNDERSTANDING JUDGING Focus FEELING INFORMATION Discerning Appreciative Personal Profile Relational Orientation Comprehensive Empathic RELATIONAL ORIENTATION Approaches: Empathic & Appreciative Evaluative Purpose of listening is to strengthen relationships. Focuses on the speaker s feelings. Prefers speakers who make them feel good about themselves. Recognizes what speakers want to say even before they do. Tries to help the speakers express themselves and their ideas.

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