Avia Employment Services Port Coquitlam Annual Report April 1, 2014 to March 31, 2015

Transcription

1 Avia Employment Services Port Coquitlam Annual Report April 1, 2014 to March 31, 2015 Avia Employment Services Annual Report Port Coquitlam Contract # 34

2 Back in Motion has been delivering Avia Employment Services since it commenced in April, Avia Employment Services, focuses on integrating the full breadth of employment services and supports available to jobseekers through a single point of entry, creating accessible services in the communities we serve. Services are delivered to employers, as well as unemployed and underemployed individuals. It has been an exciting three years at Avia and we look forward to sharing some of our milestones with you through this report! This report can also be accessed on-line through the Avia Website. In this Report How Participants Access Services... 1 Demographics... 2 Service Efficiency... 3 Outcomes... 4 Serving our Community... 5 Participant Satisfaction... 6 Celebrating Success... 7 Avia Employment Services Annual Report Port Coquitlam Contract # 34

3 How Participants Access Services Participants, both Case Managed and Self-Serve, access Avia services through a number of ways. The following describes how Participants heard about Avia and through what channel they accessed services. How did you hear about us? (the top ways Participants learned about our services) Friend/Family 22.8% Other 14.1% Service Canada 13.6% Avia Staff 5.6% Friend/Family 22.0% Income Assistance Office 11.9% Service Canada 11.3% Other 11.3% Total ESC *Visits 8,950 11,575 Attend a Workshop N=3,536 Attend a Workshop N=5,225 Purpose of Visit Use the Resource Room N=3,480 Use the Resource Room N=3,892 (i.e. type of services Participants Meet with Staff N=1,831 Meet with Staff N=2,286 accessed) Meet with an Employer N=103 Meet with an Employer N=172 **Self-Serve Remote Visits 1,785 1,483 Participants who registered for Self- Serve independently (i.e. not referred by an external service) 834 1,015 ***Out of area registrants 133 (of 688) or 19.3% 94 (of 1,015) or 9.3% *A visit is one instance of a Participant attending the Employment Service Centre (ESC), or logging into their Unique Portal from a non-esc location. Visits can occur several times for one Participant. A Registrant (or registered) is considered the first Visit of a Participant when the Participant first accesses the ESC. Self-Serve Remote Visits are visits where Participants have logged on to their unique Avia Profile from a location outside of the ESC such as their home, a library or a mobile device or tablet. Out of area registrants are persons who registered for self-serve services but who live outside of the Port Coquitlam catchment area. These persons are queued to Reception for further support. More about how Participants access services? Remote Registrants are Participants who access self-serve services from outside the ESC such as from home or the library. In 2014/2015 all Participants created their Self-Serve profiles from within our centre. Participants who indicated they learned about Avia from Other sources (N=149), include, but are not limited to, Family Doctor, Courses/Educational institutes, School Referral, Google/Internet Searches, Community Programs such as tri-city transitions, Pathfinders, and Community Living BC. Avia Employment Services Annual Report Port Coquitlam Contract # 34 Page 1

4 Demographics The following demographics are based on Case Managed Participants who joined services between April 1, 2014 and March 31, 2015: Number Served Male : Female Ratio 1 : : 0.95 % of Participants who accessed services in the city they live in 82.2% 92.8% Average Age at beginning of Service Delivery 39.9 Years Average Age by Gender Male = 38.8 / Female = 40.9 Age range (youngest to oldest) Of those served, Participants identify with 1 or more of the following populations (in percentages): General Population 45.9% Youth (15-30) 20.6% Persons with Disability 15.9% Immigrants 7.0% 40.1 Years Male = 40.4 / Female=39.9 General Population 54.4% Youth (15-30) 22.3% Persons with Disability 18.0% Immigrants 16.7% The staff is always very courteous and so helpful and always with a nice smile. It could not be any better. The staff is just perfect. Very impressed with the overall organization of service delivery! Who we serve: Participants who generally access services outside the city they live in are accessing services where they are attending an Apprenticeship program Participants self-disclose the population they identify themselves to be part of. Populations include: Aboriginal, General Population, Immigrant, Multi-Barriered, Person with Disability, Survivor of Violence/Abuse, Youth (age 15-30), Francophone, Rural/Remote. In Port Coquitlam, 20.4% of those who identify with a specialized population identify with at least 2 or more specialized populations. Participants who successfully gained employment, and subsequently had their program file closed, reported the following employment status at commencement of Case Managed services: Unemployed 83.3% Employed, working less than 20 hours per week, OR, Disability, wants more hours 10.6% Employed 6.1% Avia Employment Services Annual Report Port Coquitlam Contract # 34 Page 2

5 Service Efficiency Delivering services efficiently ensures that Participants do not encounter long wait times to receive services and that they can smoothly transition into preparing and looking for work. This, an important Avia Employment Services goal is to provide services to Case Managed Participants in a timely manner. The following measures demonstrate the level of efficiency in delivering services based on Participants who began services in 2014/2015: *Inquiry to Acceptance (occurs in 10 business days) Acceptance to Action Plan Complete (occurs in 10 business days) 84.2% 87.5% 97.3% 95.3% *It should be noted that Inquiry to Acceptance data included Participants who accessed Self-Serve services for a period of time prior to moving into Case Managed Services. Therefore the length of time from Inquiry to Acceptance is skewed. Any requests I have had has been dealt with immediately and professionally! Being laid off was scary to me but coming here makes me feel like there is hope. More on service timelines: On average, Participants who began services in 2014, spent 84 days in the program before gaining employment. The average length of time Participants spend in the program from program start to file closure is 288 days. These service efficiency measures allow Centre Managers to implement quality improvement strategies to reduce barriers to Participants accessing services. Avia Employment Services Annual Report Port Coquitlam Contract # 34 Page 3

6 Outcomes The outcome goal for the Avia Employment Program is for Participants to secure labour market attachment in the form of paid or volunteer employment. The following information summarizes employment outcomes of participants who achieved their employment related goals between April 1, 2014 and March 31, 2015: Number of Employment Placements Percentage of Participants who maintained employment Average Wage of Participants who gained Employment 81.3% 92.4% $15.63 (N=252) $16.30 (N=239) Avia has been very helpful in my job search/training and career choice's Hourly Wage Range $ $45.53/hour $10.25-$55.00/hour The top 5 sectors Participants achieved employment in include: Employment Sector 2014/2015 Employment Sector 2013/2014 Other 13.4% Manufacturing 18.5% Trades & Construction 12.1% Retail 15.2% Wholesale, Retail & Service Trade 11.8% Construction 15.2% Tourism & Hospitality 8.4% Other 13.0% Manufacturing 8.1% Health Transportation 5.4% 5.4% Thank you for your time and consideration. This is day two for me here at Avia PoCo.... Excellent opportunity to awaken my abilities and utilize my transferrable skills. Awesome experience Positive, calm environment. What is interesting about this? While fewer Participants maintained employment, more Participants moved into employment. This is exciting considering that there were fewer participants in the Program this year. Some positions that Participants found include: Web Engineer, Welder, Dental Assistant, Care Aide, Deckhand, and Pipefitter. Avia Employment Services Annual Report Port Coquitlam Contract # 34 Page 4

7 Serving our Community Avia Employment Services forages and leverages linkages with employers and community organizations to maximize our contribution toward employment and community attachment for job seekers. On an ongoing basis, we strive to build awareness in the community we serve through knowledge of the local labour market and employer/community needs. To better serve the Communities we work closely with, we collect testimonials from Employers and Community Organizations who we worked with throughout the past year. Here is what they said: I had the opportunity to make a presentation to a full room of job-seekers about working at Home Depot and the application process.... Of the 23 Avia clients in attendance, there were definitely a few who seemed to be good candidates and who will be called in for an interview. One of the challenges I face in Coquitlam is a high number of noshows to interviews. I appreciate having the opportunity to speak to a group of job-seekers at Avia who have the initiative to come to a hiring fair as this indicates a high level of enthusiasm, a trait that we value at Home Depot As a small business owner, I am extremely busy running all aspects of my business and it is really helpful to get recruiting support at no cost. The response to my job posting was very positive. I received approximately a dozen qualified, pre-screened candidates from Avia. Avia Employment Services Annual Report Port Coquitlam Contract # 34 Page 5

8 Participant Satisfaction To better serve our Program Participants, we solicit feedback on an ongoing basis. We use these results from the questionnaires to make services more accessible to Participants. Here is what Participants said in 2014/2015: Average Satisfaction Score 92.8% 90.2% % who would recommend us to a friend 99.4% 99.3% On a monthly basis, Participant written comments are reviewed marked for follow-up as necessary and disseminated to Centre Managers who will either meet with the Participant to learn more or address service gaps within the centre. On an annual basis, all progress with comments is reviewed and progress and outcomes are reported as part of our Accessibility Status Report. Improving our Services Feedback is provided from both Case Managed and Self-Serve Participants. Participants provide feedback on an ongoing basis when they have comments to share. Response scores are analyzed and reviewed on a monthly and quarterly basis. Centre Managers continue to implement strategies to improve the number of responses from Participants. In 2014, 479 Participants provided feedback on services they received. Thank you for your time and consideration. I had an absolutely incredible experience here today. Your team dispensed exceptional service today. I look forward to returning again. I would recommend Avia in a Heartbeat. Great Job!! Avia Employment Services Annual Report Port Coquitlam Contract # 34 Page 6

9 Celebrating Success On an ongoing basis, the Centre collects stories of success that have occurred throughout the year. Below are a few examples of Participant and Employer successes: Participant Success Story I was laid off from long term employment in June of 2013 and because the work I do is unique, I was not successful in my job search. I went to an Avia Employment Services Center as I was seeking career direction and interview skills. I met with a Case Manager that introduced me to the wage subsidy program and assisted me with the initial process. The Job Developer negotiated with an employer to secure me a Wage Subsidy position directly related to my field. The Wage Subsidy Program gave me the opportunity to focus on building my skill set while increasing my knowledge and applying it to the position. I have just completed 24 weeks of learning and training, now I have been hired as a permanent employee. I have proven myself to be very dedicated, and I look forward to a long and successful career with this company. The staff at Avia Employment Services have been very helpful and I would recommend Avia Employment Services to any job seeker Employer Success Story Prior to calling Avia we were using Craigslist to post jobs, however we were not getting any quality applicants through that site. Recruiting quality candidates for a small business can be a significant challenge and other recruitment firms charge a substantial fee to assist in our job hunting. After contacting Gillian, she sent us a job posting form to be completed and we spoke about the details of the job and what we were looking for in a candidate. Gillian agreed to receive and pre-screen applications before forwarding them to us. In addition, Avia Port Coquitlam allowed me to use their office space for my interviews on two separate occasions; this was very helpful to ensure that we maintained confidentiality about our recruiting activities. We received approximately eight quality applications from Avia. It was particularly helpful that most of the applicants from Avia were working with Case Managers because they were well-prepared and we were able to confirm their work experience more easily. Avia was very helpful in getting our job ad posted immediately and applications were being forwarded to me right away. Overall, I am happy with the service received and would be happy to recommend them to any business looking for support for their recruiting needs. Avia Employment Services Annual Report Port Coquitlam Contract # 34 Page 7