TIME SAVING TIPS AND TECHNIQUES TO PREPARE FOR CMMI APPRAISAL

Transcription

1 TIME SAVING TIPS AND TECHNIQUES TO PREPARE FOR CMMI APPRAISAL PAM SCHOPPERT PMP, CMQ-OE DIRECTOR OF QUALITY PROGRAMS CITIZANT

2 COMPANY HIGHLIGHTS Over 18+ years providing forward-thinking business and technology solutions Specializing in custom application development (Agile), PMO, enterprise architecture, data management, process consulting and IT service management Culture of Quality instilled at all levels Pragmatic application of ISO and CMMI Experience planning and orchestrating process improvement programs and appraisals Citizant 2015 ISO Registration ISO 9001:2015 Published Annual Continuing Assessment Visits (CAV)/ Surveillance Audits for ISO certification ISO 9001:2008 Published Citizant 2003 Initial ISO Registration ISO 9001: 2001 Published ISO Quality Management System Standard Progression 2014 Agile (SAFe) Certification for tech staff 2012 PMP Certification training for managers ITIL Training ongoing Capability Maturity Model Progression TBD 2017 CMMI Next Generation 2017 Citizant 2017 CMMI Multi-Model Appraisal DEV ML3 & SVC ML Citizant 2014 CMMI Multi-Model Appraisal DEV ML3 & SVC ML CMMI Institute opened as steward of all models Citizant 2011 CMMI Multi-Model Appraisal DEV ML3 & SVC ML All models v1.3 & multimodel appraisals now supported 2009 CMMI for Services (v1.2) Citizant 2008 CMMI-DEV ML3 Appraisal 2007 CMMI for Acquisition (v1.2) Citizant 2006 CMMI-DEV ML2 Appraisal 2006 CMMI for Development (v1.2) 1991 CMMI for Software (v1.0)

3 OVERVIEW OF COST SAVING TIPS FOR APPRAISALS 1. Use People 2. Work at Starbucks 3. Do Big Momma Audits 4. Go for a Dive 5. Cram for the A 6. Phone a Friend + more life lines DO YOU HAVE OTHERS? SAVE THAT THOUGHT

4 1. RESOURCE USAGE: ASSIGN KNOWLEDGEABLE PROCESS MENTORS Identify Project Mentor / QA resource for each project Meet regularly as a Process / QA team to share status Train and mentor the Mentors Project-internal resources often: Have an established relationship with PM and other project stakeholders Provide translation between CMMI and project jargon Want to help the project succeed

5 2. WORK COLLABORATIVELY: IMPLEMENT ONLINE COLLABORATION AREAS Process Asset Library: accessible and easy to change Best Practices Repository: allow projects to show off Lessons Learned: viewable by project, content, date, Other areas established: Senior Mgmt Quality Dashboard Program Mgmt Review Tool QA Activity and Action Tracker Training and Certification Records

6 3. CAPITALIZE ON QA AUDIT INVESTMENT: AUDIT WITH AN EYE TO THE APPRAISAL Plan Mother of All Audits 1. Management Focused 2. Development Focused 3. Service Focused Build Audit / Appraisal Artifact site QA Auditors populate with attachments or hyperlinks, including comments and notes for project PIID hyperlinks directly to this location

7 4. PREPARE FOR APPRAISAL: DEEP DIVES MOA Audits will get you many of the CMMI artifacts; still going to need to identify additional artifacts (e.g., correspondence, corrective action examples, screenshots, document extracts) Schedule deep dives with PM, project mentor, and other team members, as appropriate Opportunity to build the CMMI PIID spreadsheet collaboratively Especially important for services projects or projects with hybrid company/customer defined process Makes projects feel bought-in and contributing to CMMI initiative

8 5. PLAN THE APPRAISAL: GOING STRAIGHT TO SCAMPI A, SKIP THE B Make a risk based decision to skip a SCAMPI B if: Have internal expertise (e.g., Lead Appraiser on staff) Repeat appraisal (similar scope, process usage, sampling) Schedule constraints (need to be appraised soon) Or other factor that causes risk for failure to be low. Talk to your Lead Appraiser about the use of the appraisal fix-it process, i.e., Action Plan Re-Appraisal (APR) A

9 6. CONDUCT THE APPRAISAL: VARIOUS WAYS TO STAY ON SCHEDULE AND SUCCEED Prepare It - - provide hardcopy of documents used extensively (e.g., PMP, schedule, training records) Present It - - conduct project presentations that address not just characteristics of the project (e.g., customer, project type, POP, key milestones / deliverables), but also include affirmations for project documents, tools, repositories, terminology Find It / Describe It - - project mentors act as a Phone A Friend for appraisal team members who need to identify artifacts or obtain affirmations Demo It - - work with the Lead Appraiser to schedule demonstrations of essential tools and projects; this can serve both as artifact and affirmation. Especially helpful for tools that encapsulate the process (e.g., Agile tools)

10 Other Tips and Techniques for Streamlining Appraisals?

11 Questions? More information at or contact Thank you!